--- title: "Knowledge360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Knowledge360 Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/226966/Knowledge360/" page_type: "product" language: "en" --- # Knowledge360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Knowledge360 ## What is Knowledge360? View all your news, alerts and competitors' website updates without searching through dozens of browsers. Build, store and share CI reports and dynamically updated battle card dashboards to better enable your sales BD teams. Unlimited dashboards let you tailor information and aggregate large volumes of content into sensible views. Bundled data includes: FACTSET, Crunchbase, SEC Filings, Company Reviews, NIH, Live stock feeds, FAERS, USPTO and more. Dedicated US based Customer Success team. ## What is Knowledge360 used for? [Competitive Intelligence](https://www.capterra.com/competitive-intelligence-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Knowledge360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cipher-sys.com&name=Knowledge360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Knowledge360 4.6 (5) VS. [4.5 (591)](https://www.capterra.com/p/135366/ActivTrak/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.5 (37) Value For Money 4.5 (4) Value For Money 4.4 (19) Customer Service 5.0 (5) Customer Service 4.5 (22) ## Knowledge360 alternatives [Kompyte](https://www.capterra.com/p/152320/Kompyte/) [4.6 (37)](https://www.capterra.com/p/152320/Kompyte/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152320/Kompyte/) [Workday Adaptive Planning](https://www.capterra.com/p/130072/Adaptive-Insights/) [4.5 (234)](https://www.capterra.com/p/130072/Adaptive-Insights/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130072/Adaptive-Insights/) Highest Rated [OpenText Analytics Cloud](https://www.capterra.com/p/177019/OpenText-Analytics-Suite/) [5.0 (1)](https://www.capterra.com/p/177019/OpenText-Analytics-Suite/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177019/OpenText-Analytics-Suite/) [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,318)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) ## FAQs about Knowledge360 Overview ### What company size and specific industries is Knowledge360 built for? Knowledge360 is designed for full- and part-time M/CI professionals, marketing and sales teams, corporate strategy groups, product managers, and research professionals in mid-sized to large organizations, especially those operating in highly competitive and regulated industries such as financial services, healthcare, and other compliance-focused sectors. Features and Usability ### What are the key features of Knowledge360? Knowledge360 offers real-time monitoring, alerts and notifications, keyword tracking, and website and social media monitoring for competitive analysis. It also includes ad hoc reporting, dashboards, data visualization, benchmarking, scorecards, and predictive analytics, plus role-based permissions, collaboration tools, and third-party integrations. Integrations ### Which third-party tools and platforms does Knowledge360 integrate with? Knowledge360 integrates with 20 third-party tools and platforms, including knowledge and file-sharing tools like Google Drive, Dropbox, Microsoft SharePoint, Quip, and Slack; analytics and collaboration platforms such as Microsoft Power BI, Tableau, and Microsoft Viva Engage; plus Crunchbase, Docusign, Glassdoor, LinkedIn for Business, Meta for Business, and Twitter/X. Getting Started and Support ### What training and onboarding options does Knowledge360 offer? Knowledge360 provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct guidance, live online sessions allow remote instruction, webinars cover structured product topics, and documentation offers written reference materials for self-paced review. Getting Started and Support ### What customer support options does Knowledge360 offer? Knowledge360 provides email/help desk support, FAQ/forum resources, phone support, and chat. These channels give users several ways to get assistance and find answers, but no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 5,440 Artificial Intelligence reviews Capterra reviewers highlight these as the features buyers value most when comparing artificial intelligence software: - **Generative AI** (**36%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Knowledge360 supports **Natural Language Processing**, which is one of the top capabilities buyers look for in this category. However, it does not offer **Generative AI** or **Data Import/Export**. Instead, it provides **Machine Learning** (**33%**), another feature reviewers rate highly when choosing artificial intelligence software. This mix can still help businesses analyze language-based data, identify patterns, and improve decision-making, giving teams useful tools for extracting insights and working more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Ad hoc Query One-off queries made on an as-needed basis Ad hoc Reporting Generate one-off reports that meet information requirements Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Knowledge360 41 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Benchmarking: Compare key metrics for the business against prominent players in the industry - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Connectors: Connect to big data sources - Data Visualization: Graphical representation of data - For Sales Teams/Organizations: Caters to sales teams - Keyword Tracking: Track and monitor a specific set of keywords - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Metadata Management: Collect and maintain structured information that describes data or content - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Statistical Analysis: Apply statistical/mathematical models to sets of data - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.5 (4) ### Starting price Free trial available Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BR Ben R. RFP and Market Analyst Hospital & Health Care ### "A Good Market Intelligence Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2021 The product support has been great. Pros The dashboarding functionality is probably our most used function. However, competitor email updates and profile data is also very helpful. Cons The dashboard function that tracks competitor data can be clunky sometimes. The tagging of words is very helpful but sometimes it still misses the mark. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 8, 2021 Ben R., Thanks for the review. The ability to create unlimited custom dashboards without any developer costs is a very popular feature of K360. And yes, sometime our tagging misses the mark. Our team is always working to improve our NLP and machine learning. Remember, the more you use it the better trained it will become. JH John H. Manager, Strategy and BD Medical Devices ### "John Healy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 11, 2021 We are able to better connect our global organization. Pros I like how we are able to establish a document repository specifically tailored to industry and competitive intelligence. This is something we have not been able to do in the past. Cons I get the sense there are barriers to information the further away we get from the United States. I would challenge the team to look into how we can collect competitive intelligence in China and eastern Europe. Reasons for choosing Knowledge360 Cost position. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Ricardo L. Vice President Defense & Space ### "Love K360~" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2021 Love the company, especially the people. We are using K360 to replace google alerts. K360 let's us monitor all of our competitors in one easy place. It has saved us significant time. Pros K360 is customizable and feature rich. We are able to tailor to suit our needs. Cons K360 is really geared for enterprise applications vs project by project. Not a big deal, but would love for my entire team of analysts to have admin privileges. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2021 Glad you are able to move away from, the all too common challenge of managing an inbox full of Google Alerts to an organized custom dashboard. Think of the time saved now that you aren't searching through 1,000s of email alerts and how easy it is to share information with your team. I will pass along your kind words to our Customer Success Team. They truly understand the needs of today's M/CI team. Yes, having the right tool is a key piece of the puzzle but so is a dedicated partner committed to your success collecting, connecting and sharing market and competitor intelligence. SB Shriharsha B. Competitive Intelligence & Marketing Operations Medical Devices ### "One Stop Shop for Competitive Intelligence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2019 My overall experience right from the evaluation to launch phase has been exceptional. The team behind this tool provides excellent support and is always on hand to address queries. This had helped us to customize the tool and filter out the noise to enable faster decision making and also saves us a huge amount of time which was previously spent on gathering information. Pros 1) Easy to set-up with built-in widgets and templates 2) Economical and doesn't burn a hole in your budget 3) Access to a multitude of publicly available information across the competitive ecosystem 4) Easy alerts for those who are time-crunched 5) Saves a lot of time and effort spent in gathering news, intelligence and documents 6) Can be a central repository for all types documents and field intel for an organization 7) Efficient in helping identify the implications of intelligence by enabling easy piecing together of information. Cons 1) Fair bit of learning curve as there are so many features 2) Odd-chances of not functioning in some regions due to internet censorship 3) Customization requires fair bit of time and efforts, but nothing too significant Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SC Shannon C. Director, Strategic Marketing Information Technology and Services ### "Knowledge 360 from Cipher" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2019 Great company to work with and easy to do business with. The value of this software is well beyond the price you'll pay. Transparent pricing. Pros Flexible confirguration options Once the system is setup, much of the work is automated Fantastic customer support Cons The battlecard templates are pretty rudimentary, but I was able to find a work around by uploading my own battlecard images. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.