# Zendesk Sell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zendesk Sell Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more. Source: https://www.capterra.com/p/227019/Zendesk-Sell --- # Zendesk Sell Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zendesk Sell ## What is Zendesk Sell? Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient. ## What is Zendesk Sell used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 159 user reviews Reviews sentiment Positive 84% Neutral 8% Negative 8% Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zendesk Sell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zendesk.com&name=Zendesk Sell) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zendesk Sell 4.3 (159) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $19 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (151) Ease Of Use 4.0 (18,101) Value For Money 4.0 (112) Value For Money 4.0 (12,790) Customer Service 4.1 (122) Customer Service 4.1 (14,022) ## Zendesk Sell alternatives [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199865/Zendesk-Sell/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Lead Management 4.4 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Management 4.6 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.1 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Interaction Tracking 4.1 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Reporting/Analytics 4.3 (9) 55.56% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Database 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Zendesk Sell 100 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Software's ability to perform similar action on multiple similar files simultaneously Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Intended to be used by insurers Operate/access software on iPad Devices Caters to sales teams Primarily serving startup companies Form predictions based on past and present data/trends Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Manage and handle various international currencies Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Process of training new hires by providing them with sales tools and knowledge needed to complete the job Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (138) 4.0 Based on 138 reviews ## Pricing Value for money 4.0 (112) Free Trial [View pricing plan details](https://www.capterra.com/p/199865/Zendesk-Sell/pricing/) Sell Team $19.00 Per User,Per Month It includes: - 1 Custom Sales Pipeline - Built-in Click-to-Dial and Call Recording - Email Integration - Fully Featured Mobile CRM - Prebuilt Apps and Integrations - Up to 3 Paid Users Sell Professional $49.00 Per User,Per Month It includes: - 1 Custom Sales Pipeline - Advanced Call Analytics - Built-in Click-to-Dial and Call Recording - Email Integration - Fully Featured Mobile CRM - Personalized Bulk Emailing - Prebuilt and Custom Apps and Integrations - Sales Goals and Forecasting - Unlimited Custom Fields - Unlimited Email Templates - Unlimited Paid Users Sell Enterprise $99.00 Per User,Per Month It includes: - 2 Sales Pipeline - Activity Reports - Advanced Call Analytics - Advanced Permissions - Built-in Click-to-Dial and Call Recording - Customized Notifications - Email Integration - Fully Featured Mobile CRM - Lead and Deal Scoring - Personalized Bulk Emailing - Prebuilt and Custom Apps and Integrations - Product Catalog - Sales Goals and Forecasting - Task Automation - Unlimited Custom Fields - Unlimited Email Templates - Unlimited Paid Users Value for money 4.0 (112) 4.0 Based on 112 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (122) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (122) 4.1 Based on 122 reviews ## User reviews Overall rating 4.3 Based on 159 reviews Filter by rating 5(80) 4(52) 3(15) 2(7) 1(5) Mentioned topic Sorted by most recent SL Sarah L. DIrectrice des opérations Retail ### "Utile mais pas indispensable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 23, 2025 La solution est optimisée pour gérer des portefeuilles clients. Possibilité de suivre le CA réalisé, les prospects ... Pros J'ai apprécié la possibilité pour nos commerciaux de suivre leurs portefeuille clients. Il est aussi appréciable de pouvoir consulter les échanges avec les autres commerciaux en cas d'absence. Cons La plate forme n'est plus tenue à jour et comme l'intégralité des solutions Zendesk tout est long et parfois compliqué à paramétrer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bo K. Customer Service Ambassador Banking ### "More than a typical CRM tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 4, 2024 We mostly used the most of the product's real-time reporting and analytics features. Tracked emails, calls, and used them with sales engagement tools. Pros Delivers the complete view of customers/customer experience in details as in how much you want to see. Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers. Cons Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stanko T. VP Product Development Information Technology and Services ### "Potemkin village " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 18, 2024 After trial (which went well) its all downhill. We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,". A lot of features we started using in serious work are broken or designed to be useless. Pros Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok. Cons Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it. Reporting serious bugs to a rudimentary bot is never a good way forward. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Zendesk Sell It looked good on paper and during trial Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Abhilash S. Accountant Textiles ### "Zendesk Sell Has Been So Accurate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 Pros Zendesk Sell has been an effective solution that make work simple for us. I like the efficiency and accuracy of Zendesk Sell. Cons I do not have issues with Zendesk Sell. Zendesk Sell is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Rissa G. Sr. Dir. of Marketing and Communications Non-Profit Organization Management ### "Just wasn't a good fit for us" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 April 4, 2024 Pros It was great to be able to keep track of conversations with priority members and for the internal team to also know what those conversations entailed... when it worked. Cons It just didn't work for us and customer service was never helpful when it came to us asking for help. After over 6 months of the team not being able to connect their emails so the rest of the team could see conversations with members, we called it quits. Additionally, instead of helping us with the issues we did have with the platform, customer service was always trying to upsell us to features we didn't even need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sikirou R. developpeur Computer Software ### "Utilisation de Zendesk sell" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2024 Pros Nous avons utiliser Zendesk sell pour le emailling et le support clients Cons Nous n'avons pas encore de problème ni d'obstacle Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GO Gabriel O. E-Banking Channels Banking ### "Good in managing sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2023 Pros The software is good in managing sales, I like the report making which you can use to create a report that can be exported for offline reading and analyzing of sales data Cons The tool is bought independently which makes the software to be expensive to use for smaller businesses Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Atusiimire E. Manager Consumer Banking Banking ### "creating sales report is easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 Pros The software is so easy in creating sales reports from the sales Cons the pricing of this software is so expensive to use for smaller businesses Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Support Representative Consumer Services ### "Awesome CRM tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 21, 2023 It has been an amazing journey full of learning tips and easy automation. Pros 1\. It makes making decisions easy as the data needed is viewable and at a glance.2. It has intuitive sales management tools such as automated auto-messaging of customers.3. You can easily locate and keep track of leads for future sales and marketing calls.4. It enables uninterrupted workflow as the task player automates activities.5. Its email integration feature is amazing and easy to use. Cons 1\. It's a bit pricey if you want more of the advanced features.2. It has a steep learning curve which might be a discouraging factor for some.3. It does not have built-in marketing features, you will have to do the marketing yourself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User content strategist SEO (marketing digital) Marketing and Advertising ### "Zendesk Sell : le logiciel CRM conçu pour optimiser les ventes en ligne " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2023 Zendesk Sell reste l'un des meilleurs logiciels CRM pour suivre l'évolution des affaires, trouver des opportunités de ventes et conculure plus de ventes. Pros Grâce au logiciel CRM Zendesk Sell, il est facile d'optimiser vos performances commerciales. Que vous soyez startups, PME ou encore grandes entreprises, l'outil vous offre un reporting avancé, un suivi intégral des interactions. Vous avez de ce fait un aperçu global de votre productivité et découvrez les différents axes des opportunités de vente. Je l'utilise pour mes clients et j'avoue que j'aime bien les résultats que nous obtenons. Cons Meme si Zendesk Sell est l'un des meilleurs logiciels CRM pour améliorer les ventes, il convient de noter qu'il propose des tarifs relativement élevés. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/199865/Zendesk-Sell/reviews/) Popular comparisons [Salesforce Sales Cloud vs Zendesk Sell](https://www.capterra.com/compare/61368-199865/Salesforce-vs-Zendesk-Sell)[HubSpot CRM vs Zendesk Sell](https://www.capterra.com/compare/152373-199865/HubSpot-CRM-vs-Zendesk-Sell)[Zoho CRM vs Zendesk Sell](https://www.capterra.com/compare/155928-199865/Zoho-CRM-vs-Zendesk-Sell)[Dynamics 365 vs Zendesk Sell](https://www.capterra.com/compare/157279-199865/Dynamics-365-vs-Zendesk-Sell)[Bigin by Zoho CRM vs Zendesk Sell](https://www.capterra.com/compare/199865-204998/Zendesk-Sell-vs-Bigin-by-Zoho-CRM)[EngageBay CRM vs Zendesk Sell](https://www.capterra.com/compare/178819-199865/EngageBay-Marketing-vs-Zendesk-Sell)[Kylas Sales CRM vs Zendesk Sell](https://www.capterra.com/compare/199865-210630/Zendesk-Sell-vs-Kylas)[eWay-CRM vs Zendesk Sell](https://www.capterra.com/compare/152769-199865/eWay-CRM-vs-Zendesk-Sell)[Odoo vs Zendesk Sell](https://www.capterra.com/compare/135618-199865/Odoo-vs-Zendesk-Sell)[Pipedrive vs Zendesk Sell](https://www.capterra.com/compare/132666-199865/Pipedrive-vs-Zendesk-Sell) [Ploomes CRM vs Zendesk Sell](https://www.capterra.com/compare/199865-207290/Zendesk-Sell-vs-Ploomes)[Nutshell vs Zendesk Sell](https://www.capterra.com/compare/144340-199865/Nutshell-vs-Zendesk-Sell)[ActiveCampaign vs Zendesk Sell](https://www.capterra.com/compare/79367-199865/ActiveCampaign-vs-Zendesk-Sell)[Act! vs Zendesk Sell](https://www.capterra.com/compare/175860-199865/Act-vs-Zendesk-Sell)[Bitrix24 vs Zendesk Sell](https://www.capterra.com/compare/113540-199865/Bitrix24-vs-Zendesk-Sell)[Meritto vs Zendesk Sell](https://www.capterra.com/compare/199865-250169/Zendesk-Sell-vs-Comprehensive-Admission-Suite)[Brevo vs Zendesk Sell](https://www.capterra.com/compare/132996-199865/brevo-vs-Zendesk-Sell)[monday CRM vs Zendesk Sell](https://www.capterra.com/compare/199865-245800/Zendesk-Sell-vs-Monday-CRM)[OpenCRM vs Zendesk Sell](https://www.capterra.com/compare/129881-199865/OpenCRM-vs-Zendesk-Sell)[Copper vs Zendesk Sell](https://www.capterra.com/compare/141642-199865/Copper-vs-Zendesk-Sell)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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