--- title: "Oracle Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Oracle Service Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/227033/Oracle-Service/" page_type: "product" language: "en" --- # Oracle Service Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Oracle Service ## What is Oracle Service? Customer service management solution that helps businesses assist customers to solve queries on the various platforms. ## What is Oracle Service used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Oracle Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.oracle.com/&name=Oracle Service) ## Oracle Service Overview Updated August 2026 AI summary Oracle Service enables businesses of all sizes to manage customer interactions, service requests, and support workflows through centralized case, incident, and knowledge management. Designed for customer experience, help desk, and contact center needs, it offers multi-channel communication, workflow automation, real-time analytics, customizable reports, and integration options, and is available via cloud and on-premises deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Oracle Service 4.5 (13) VS. [4.5 (829)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (12) Ease Of Use 4.1 (813) Value For Money 4.3 (8) Value For Money 4.2 (593) Customer Service 4.3 (10) Customer Service 4.3 (631) ## Oracle Service alternatives [4.5 (3,472)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,480)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Oracle Service Overview ### Which roles and teams benefit most from Oracle Service? Oracle Service is most used by project managers, customer support leaders, and operations administrators who need to organize service workflows, track cases, and improve response times. Executives and department directors use it for oversight and performance visibility, while sales, partnerships, and technical teams rely on it to coordinate post-sales support and customer interactions. Answer based on 13 reviews Overview ### What company size and specific industries is Oracle Service built for? Oracle Service is designed for small to large businesses across a wide range of industries that need a cloud-based customer experience platform. It supports organizations managing customer information and gaining insights through chatbots, Internet of Things tools, and AI, making it suitable for companies with varied service and data needs. Features and Usability ### What are the key features of Oracle Service? Oracle Service offers case management, incident management, and workflow management for handling service requests and routing work. It also includes multi-channel communication through chat/messaging, live chat, email management, and social media integration, plus knowledge management, customizable reports, real-time analytics, interaction tracking, and API access. Integrations ### Which third-party tools and platforms does Oracle Service integrate with? Oracle Service integrates with Oracle Database and Salesforce Sales Cloud for data sharing across systems and departments. It also connects with additional Oracle and Salesforce-related platforms through its catalog, giving teams core options for database and CRM integration. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Oracle Service offer? Oracle Service provides videos as a training option for teams getting started. Videos can support self-paced learning by showing product features, workflows, and setup steps in a visual format. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does Oracle Service offer? Oracle Service provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the provided data. ## Features AI summary Based on 3,742 Customer Experience reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating customer experience software: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Oracle Service focuses on other customer experience capabilities within its service management offering. Its feature set is geared toward handling service operations, case workflows, and customer support processes in a centralized environment, helping businesses manage interactions more consistently and giving teams a clearer view of service activity across the organization. Live Chat 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Social Media Integration 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. API 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Email Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Multi-Channel Communication 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Oracle Service 21 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Scripting: Provide agents with a typical response for common call subject matter - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.3 (8) ### Starting price Free trial not available Value for money 4.3 (8) 4.3 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (10) 4.3 Based on 10 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating 5(8) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DR David R. partnership manager Financial Services ### "Oracle H.i." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2024 Pros ease of use in collaboration amongst teammates. Real time data is crucial for our business. Cons no cons at the moment, haven't had any issues really Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mentor G. Operatore sociale Non-Profit Organization Management ### "Ottimo rapporto qualita' prezzo" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2024 Esperienza che definisco una lezione in materia Pros Le cose che mi sono piaciute di piu' sono la sia abilita' di adattarsi alle proprie esigenze Cons Attualmente poco o niente. Devo testarlo per piu' tempo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jorge M. Post-Sales Support Manager Hospital & Health Care ### "Oracle: powerful, but..." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 17, 2023 Pros Once you learn to use a feature, it greatly facilitates the job. Cons Sometimes bureaucratic and not very user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CEO Internet ### "oracle is without doubt the best tool for automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 28, 2022 from my own experience I highly recommend oracles to users Pros I like its automation feature.it also allows to have real time information.very useful for those who do business Cons for me oracles works well I haven't found any complication yet Switched from [AWS Amplify](https://www.capterra.com/p/234170/AWS-Amplify/) [Cloudera Enterprise](https://www.capterra.com/p/116729/Cloudera-Enterprise/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Patrick D. Administrator Consumer Electronics ### "A very robust tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2022 Pros Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions Cons Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Shalu B. Professor Primary/Secondary Education ### "well organised and problem solver." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2019 Pros Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective. Cons I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM amar M. Director Computer Software ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 October 21, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YV Yoga V. Datawarehouse Engineer Computer Software ### "Oracle PeopleSoft Enterprise HelpDesk" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 12, 2018 Pros Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data. Cons Expensive product, Lack of customer support and help document/ online help , User interface can be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Getina C. Recruiter Food & Beverages ### "The system is very easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2018 Pros The system is very easy for both the applicant and the end user. I've never had any issues with this system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Senthil Kumar S. Project Manager Computer Software ### "User and functional review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 13, 2017 Over all very good product. Pros Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy Cons Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227033/Oracle-Service/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.