# Oracle Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Oracle Service the right Customer Experience solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/227033/Oracle-Service/reviews

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Oracle Service

4.5 (13)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 15th, 2026

# Reviews of Oracle Service

Ease of use

4.2

Customer Service

4.3

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
CEO  
Internet  
Used the software for: 1-2 years

### "oracle is without doubt the best tool for automation"

December 28, 2022

5.0

from my own experience I highly recommend oracles to users

Pros

I like its automation feature.it also allows to have real time information.very useful for those who do business

Cons

for me oracles works well I haven't found any complication yet

Review Source

PD

Patrick D.  
Administrator  
Consumer Electronics  
Used the software for: 2+ years

### "A very robust tool"

July 11, 2022

4.0

Pros

Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions

Cons

Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews.

Switched from

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

Features

Review Source

JJ

Jay J.  
Project Manager  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Rich with features if used in conjunction with correct business processors "

September 12, 2017

3.0

Pros

Wide range of features Stability pf the application Process centric, hence no loose ends local support

Cons

Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

Review Source

DR

David R.  
partnership manager  
Financial Services  
Used the software for: 2+ years

### "Oracle H.i."

March 28, 2024

5.0

Pros

ease of use in collaboration amongst teammates. Real time data is crucial for our business.

Cons

no cons at the moment, haven't had any issues really

Review Source

JM

Jorge M.  
Post-Sales Support Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Oracle: powerful, but..."

November 17, 2023

4.0

Pros

Once you learn to use a feature, it greatly facilitates the job.

Cons

Sometimes bureaucratic and not very user friendly.

Review Source

SB

Shalu B.  
Professor  
Primary/Secondary Education  
Used the software for: 1-2 years

### "well organised and problem solver."

January 3, 2019

5.0

Pros

Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective.

Cons

I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.

Review Source

SKS

Senthil Kumar S.  
Project Manager  
Computer Software  
Used the software for: 2+ years

### "User and functional review"

September 13, 2017

4.0

Over all very good product.

Pros

Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy

Cons

Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.

Review Source

GC

Getina C.  
Recruiter  
Food & Beverages  
Used the software for: 2+ years

### "The system is very easy to use."

January 9, 2018

5.0

Pros

The system is very easy for both the applicant and the end user. I've never had any issues with this system.

Review Source

YV

Yoga V.  
Datawarehouse Engineer  
Computer Software  
Used the software for: 6-12 months

### "Oracle PeopleSoft Enterprise HelpDesk"

March 12, 2018

3.0

Pros

Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.

Cons

Expensive product, Lack of customer support and help document/ online help , User interface can be improved.

Review Source

FF

Fernando F.  
Project Manager  
Public Policy  
Used the software for: Less than 6 months

### "Construction Management Advice for Local Municipalities"

June 10, 2016

5.0

Pros

Through this service I can determine the appropriate app that suit our business needs.

Cons

I don't like prospective vendors calling my office. I prefer email.

Review Source

MG

Mentor G.  
Operatore sociale  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Ottimo rapporto qualita' prezzo"

February 2, 2024

5.0

Esperienza che definisco una lezione in materia

Pros

Le cose che mi sono piaciute di piu' sono la sia abilita' di adattarsi alle proprie esigenze

Cons

Attualmente poco o niente. Devo testarlo per piu' tempo

Review Source

Javier M.  
Sales Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "null"

April 20, 2016

5.0

Review Source

aM

amar M.  
Director  
Computer Software  
Used the software for:

### "null"

October 21, 2018

5.0

Review Source

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