--- title: "Salesforce Starter Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesforce Starter Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/227088/Salesforce-Starter/" page_type: "product" language: "en" --- # Salesforce Starter Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesforce Starter ## What is Salesforce Starter? Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is the fastest, easiest way to get started with a complete CRM. Pro Suite takes Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality. ## What is Salesforce Starter used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 226 user reviews Reviews sentiment Positive 88% Neutral 8% Negative 4% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 Our "Best of" badge program showcases products with the highest ratings... - Customer Service / 2026 - Customer Success / 2026 - Help Desk / 2026 - IT Ticketing Systems / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Salesforce Starter alternatives Highest Rated [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227088/Salesforce-Starter/alternatives/) ## FAQs about Salesforce Starter Overview ### What problems does Salesforce Starter solve? Salesforce Starter helps teams eliminate scattered customer data, manual lead logging, missed follow-ups, and disconnected support workflows by centralizing contacts, emails, meetings, cases, and pipeline activity. Sales reps, customer support teams, small businesses, and account managers benefit most from better visibility, faster handoffs, mobile access, and customizable routing and reporting. Answer based on 128 reviews Overview ### Which roles and teams benefit most from Salesforce Starter? Salesforce Starter is most used by small-business leaders, sales teams, project managers, and operations staff who need a centralized system for customer relationships. Executives and owners use it to track pipeline and performance, while administrators, marketers, and support roles manage contacts, automate follow-ups, and keep cross-functional workflows organized. Answer based on 180 reviews Overview ### What company size and industries is Salesforce Starter built for? Salesforce Starter is built for small and medium sized businesses, with small businesses making up 60% of reviewers and Computer Software the top industry at 10%. It also sees use in Financial Services at 9% and Marketing and Advertising at 6%, supporting sales, marketing, and service teams. Answer based on 225 reviews Features and Usability ### What are the key features of Salesforce Starter? Salesforce Starter includes core CRM features like lead and contact tracking, account management, pipeline management, and sales reports. Reviewers also highlight differentiators such as customizable fields and workflows, team collaboration tools, mobile access, and customer support features including case routing, interaction history, and dashboards for activity tracking. Answer based on 56 reviews Pricing ### How much does it cost and what fees or limitations are included? Salesforce Starter starts at $25/user/month, with a Pro plan at 100/user/month, and a free trial is available. Reviewers say Starter can work well despite restrictions and feels affordable versus standard Salesforce, but many small businesses still describe it as expensive, citing user limits, add-on costs, and pricier features beyond the base plan. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Salesforce Starter integrate with? Salesforce Starter integrates with Microsoft Outlook, Docusign, Dropbox, Dropbox Sign, and Zapier, plus tools reviewers mention such as monday.com, Ontraport, Revver, Uberall, and Genesis Chiropractic Software. It also connects with document and storage platforms including Box, PandaDoc, ActiveCampaign, and Nicereply. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on Salesforce Starter? Salesforce Starter offers live online sessions, webinars, videos, and documentation to help teams get started. Reviewers say basic users can become productive after the initial setup, but nontechnical users, smaller teams, and admins handling customization often need more time because the interface, features, and configuration come with a noticeable learning curve. Answer based on 17 reviews Getting Started and Support ### What customer support options does Salesforce Starter offer, and how do users rate the experience? Salesforce Starter offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support staff as helpful and accessible, with solid documentation and useful help desk interactions. However, some report slow or hard-to-reach service, unhelpful answers, uneven live chat quality, and post-sale support frustrations. Answer based on 56 reviews Team collaboration ### Is Salesforce Starter good for team collaboration? Salesforce Starter works well for small team collaboration by keeping contacts, deal history, and pipeline activity in one shared place. Sales, support, and marketing teams like the easy setup and handoff visibility, though growing companies may find permissions, customization, integrations, and upgrade costs harder to manage over time. Answer based on 43 reviews ## Who uses Salesforce Starter? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 4,004 CRM reviews Capterra data shows that buyers of contact management software rank the following features as their top priorities: - **Contact Database** (**58%** of reviewers rated this feature as critical) - **CRM** (**57%**) - **Search/Filter** (**42%**) Salesforce Starter supports all three of the features reviewers value most: **Contact Database**, **CRM**, and **Search/Filter**. Together, these capabilities help businesses keep customer information organized, manage relationships more effectively, and quickly find the right records, allowing teams to work faster and make better-informed decisions. Contact Database 4.8 (30) 73.33% of 30 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. CRM 4.5 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Search/Filter 4.5 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Sales Pipeline Management 4.7 (43) 74.42% of 43 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Data Import/Export 4.4 (28) 67.86% of 28 reviewers that rated this feature as important or highly important Import and export data to and from software applications Lead Management 4.6 (47) 72.34% of 47 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Salesforce Starter 136 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Electronic Signature: Digitally sign online documents - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Field Sales Management: Manage or track sales completed by field teams/employees - For Insurance Industry: Intended to be used by insurers - For iPad Devices: Operate/access software on iPad Devices - For Mac Devices: Operate/access software on Mac Devices - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - For Real Estate Agencies: For businesses/agents that manage selling, renting, or management of homes, land, and buildings for the owners. - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Forecasting: Form predictions based on past and present data/trends - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Score: Calculate a company, client account or person's health via a scoring system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Mobile Access: Access software remotely via mobile devices - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Predictive Analytics: Predict future data based on historical data sets - Preview Functionality: Preview materials before finalizing projects - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shared Contacts: Share contacts with other applications like Gmail and CRM - Shopping Cart: Checkout of online store - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Web-based Deployment: SaaS, web-based, online deployment - Website Management: Built-in website builder or integration with third-party site - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (194) 4.2 Based on 194 reviews ## Pricing Value for money 4.0 (148) Free Trial [View pricing plan details](https://www.capterra.com/p/227088/Salesforce-Starter/pricing/) Starter $25.00 Per User,Per Month It includes: - Build Real-Time Reports and Dashboards - Customer Support - Organize Customer Data - Sync With Tools - Track Sales Processes - Email Marketing - Customer Service Pro $100.00 Per User,Per Month It includes: - Real-Time Chat - Customization and Automation - Sales Quoting and Forecasting - Access to AppExchange Value for money 4.0 (148) 4.0 Based on 148 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Box](https://www.capterra.com/p/148766/Box/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[ PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)[ Nicereply](https://www.capterra.com/p/152920/Nicereply/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (160) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (160) 4.1 Based on 160 reviews ## User reviews Overall rating 4.4 Based on 226 reviews Filter by rating 5(127) 4(73) 3(18) 2(6) 1(2) Mentioned topic Sorted by most recent Gregg S. Transportation assistant Transportation/Trucking/Railroad ### "Best little system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 7, 2026 I love it , I use it all the time on daily for my job , i'm able to check everything I need to so I would say it's pretty great Pros I use this every day.I love it, I'm able to check everything.It's all listed perfectly one of the best tools I have for my job Cons Maybe the navigation system could be a little bit better , but for the most part , that's even pretty good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Ansuman R. Ecom Manager Retail ### "Good CRM for Managing Sales and Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, I have had a good experience with Salesforce Starter. It helps keep customer information, sales activities and communication organized in one place. It is a good option for small teams that want to start using a CRM without having to manage a very complex setup. Pros I like Salesforce Starter because it gives a good set of features for managing customers and sales in one place. It is useful for keeping track of leads, customer information and communication. The interface is also clean and easy to understand once you get familiar with it. Cons There is a learning curve when you first start using it. Some features and settings can be difficult to understand without spending some time exploring the platform. The pricing can also become expensive if you need more features as the business grows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Blerta K. Language Instructor Education Management ### "The crm that introduces real sales and communication organization to an emerging education company." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 27, 2026 Salesforce Starter steered my company towards a more professional approach to handling potential and current students. The communication tracking and sales management features added some sense of responsibility to an area of the business that I was merely operating on gut instinct. Pros The ability to have all student inquiries, follow-ups and enrollment conversation tracked all in a single location made my sales process feel more like a real process and not a collection of notes and memory. Cons Not as easy as Starter label suggests. In the case of a small school and a language teacher, the initial arrangement took more time and long forbearance than I had allocated to it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Salesforce Consultant Pharmaceuticals ### "A near perfect product for what it is. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 Overall starter is great. It gives you the exposure to find out what you need as you continue to grow. Pros Starter is named perfectly. It gives good value for money, is easy to use, and manages a small company well. Cons It has limited features but that is to be expected. If you though you could do everything of an enterprise suite, you're mistaken. Starter is perfect for getting started! Find out what you need and then upgrade accordingly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Advisor Banking ### "Great Starter CRM for Small Sales Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 Solid starter CRM. Helps organize leads, contacts, and deals in one place. Slight learning curve early, but useful once workflows are set. Pros Good CRM for small teams. Easy lead tracking and sales pipeline view. Clean dashboard. Helpful automation features for managing customers. Cons Some features feel limited compared to full Salesforce. Customization options are basic. Pricing can feel high for smaller teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User App Developer Information Technology and Services ### "Simple, Effective CRM for Growing Teams" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 19, 2026 My overall experience with Salesforce Starter was positive—easy to use, quick to set up, and great for small teams, though somewhat limited as needs grow. Pros What I liked most about Salesforce Starter was how easy it made CRM setup—intuitive interface, guided onboarding, and essential sales tools in one place. Cons What I liked least about Salesforce Starter was the limited customization and automation compared to higher-tier Salesforce plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeff T. AE Wholesale ### "Great tool to get started with quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 7, 2026 Overall a solid, easy-to-use CRM for small teams—great to get started quickly, but you may outgrow it as needs become more complex. Pros Great kit to start with. Best CRM on the market i have enjoyed using it throughout my career at multiple companies Cons Limited customization and reporting made it hard to tailor workflows as our needs grew, and scaling beyond basics felt restrictive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Phoebe B. Payroll Administrator Executive Office ### "Payroll Administrator" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 January 30, 2026 Overall experience was okay and easy to navigate. I used Salesforce as a backup person for the accounting team. Pros I did not use Salesforce very long due to transitioning to another employer, but I recall it being easy to navigate. Cons I do not recall anything I did not like about Salesforce... However, I remember the Salesforce support team was not too great. Response was time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Joshua A. BDR Computer Software ### "Salesforce Starter is a HUGE asset if properly understood!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 13, 2026 My overall experience with Salesforce Starter has been very positive, offering a reliable, scalable CRM with strong tools that support organization, visibility, and long-term growth. Pros Salesforce Starter offers a polished, intuitive CRM with helpful automation and reporting, making it easy to manage leads, track sales activity, and scale with confidence. It is a "Would-Recommend" product. Cons There is the inevitable initial learning curve to the whole ordeal. It does not mean it is a bad thing, but something to be aware of before you get into it. There are steps and tutorials, but make sure you follow them or ask someone for help to be sure you know what you are doing. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) I started a new job and we needed a platform that offered a consistent thread throughout. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User VP product Financial Services ### "great platform for CRM and business management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 12, 2026 Pros easy to use and essential for client data management and sales campaign. Both our sales team and management rely on the sales information on this platform. the platform has the ability to do deep dive analysis on past sales activities and maintain. key contacts Cons In order to customize the salesforce platform to fit our needs, we need a dedicated specialist to manage the platform. would be more efficient if anyone can easily manage it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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