# Page 3 | Salesforce Starter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Salesforce Starter the right Contact Management solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227088/Salesforce-Starter/reviews --- Salesforce Starter 4.4 (224) [View alternatives](https://www.capterra.com/p/227088/Salesforce-Starter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Salesforce Starter ## Showing most helpful reviews Showing 51-75 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Lisa D. Billing Administrator Computer Software Used the software for: 2+ years ### "No quick details or references without running reports" June 7, 2023 3.0 It is a lot of extra work for someone wanting details on a customer. Pros I like the contact database and the information stored. Cons I don't like the email functionality or the notes / tasks available. I don't like that you cannot view the activities tab and see what notes were taken without having to expand each note. Switched from [TrialWorks](https://www.capterra.com/p/2599/TrialWorks/) Company decision made to handle more complex reporting. Review Source RS Roberto S. Project Manager Information Technology and Services Used the software for: 2+ years ### "If my company could only use one software for Sales and Operations Management, this would be it." May 30, 2022 5.0 It's been great so far. Extremely powerful tool that I haven't received much training on and yet it is easy and intuitive to use. Pros The product is very powerful and intuitive. Cons If you're not an admin, is difficult to know the rules behind the dashboard reports and automated emails. Review Source MG MENTOR G. Operatore Sociale Non-Profit Organization Management Used the software for: I used a free trial ### "Sicuramente utile nel rapporto coi potenziali donatori " January 21, 2024 4.0 Complessivamente un'esperienza positiva visto il periodo di prova Pros Il vantaggio principale è la sua funzionalità molto utile nell'ambito delle Cooperative soxiali Cons Alcune funzioni vanno potenziate e non rese complicate Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Per provare le alternative in giro per il web e poter fare la scelta migliore Review Source GV Guiomar V. Marketing Internet Used the software for: 2+ years ### "Herramienta potente pero con un precio elevado" January 31, 2023 4.0 Pros Sales Force tiene un gran número de funcionalidades y es una herramienta potente. Cons Para muchas tareas requiere módulos opcionales, además no es intuitiva en su utilización con lo que es necesario aprender a trabajar con ella. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Salesforce Starter La empresa partner que realizaba la implementación nos aportó más confianza. Review Source VR Verified Reviewer Vice President, Sales & Marketing Marketing and Advertising Used the software for: 6-12 months ### "Great product, lots of features. Takes some time to learn, but its worth it!" July 23, 2021 5.0 Pros I like that this software is comprehensive. It gives you everything you could need to source, manage, track, follow up with, communicate with, and hopefully close a sale. Cons It definitely takes some time to learn all the features and I didn't need some of them so it would be nice to be able to personalize a bit more but its worth the time to learn it all in the end. Review Source Julio Cesar M. SALES MANAGER Logistics and Supply Chain Used the software for: 2+ years ### "Great experience working with salesforce platforms " March 10, 2023 5.0 Basically, all my days at work depens on salesforce, very efficient at the moment, it also helps me out to improve my sales day by day. Pros All I need in one place, quick response from the platform and cloud. Cons Trouble shooting at weekends and slow verification process Review Source VR Verified Reviewer CEO Accounting Used the software for: 1-2 years ### "a CRM must-have" January 10, 2023 4.0 Salesforce is great because you can work to keep track of real-time user and purchase analytics, customer support, customer complaints, and a variety of other CRM functions with the ease of storage and access in the cloud. Pros Salesforce makes it easy for companies to maintain an ongoing relationship with customers, prospects, or partners and to collect and monitor their data. Cons Quality of the price list is not for everyone.it's expensive Alternatives considered [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Review Source VR Verified Reviewer Director of Product Management Financial Services Used the software for: 1-2 years ### "I use desk.com as the frontline customer service software to create and manage tickets." November 12, 2017 5.0 Pros Desk is extremely customizable. We have a bunch of different inbound emails that automatically tag and assign tickets which saves us a lot of time. You can set up almost any combination of rules for inbound tickets to make sure your most important customers get prioritized and the right people get assigned to help. Desk also has an API that you can use to build a help center experience on top of their platform. We use it internally for bug reporting and feature requesting and our portal creates tickets right in desk. Cons Desk isn't very user friendly. Once it's set up it's works really well but it takes a lot of time to learn all the nuances of the configuration. The analytics have issues. Some of the metrics like last log in will show that I last logged in a month ago when I've logged in every day and am in fact logged in at the time. We don't use the metrics but if your customer service department relies on them that could be problematic. Review Source VR Verified Reviewer Software Engineer Internet Used the software for: 1-2 years ### "Great for Support" February 5, 2019 4.0 I found this software very useful to our support team. It also integrated well with the regular Salesforce. Pros We use desk.com for all support interactions. It was priceless for the support team to be able to route support requests to support members, and keep track of all interactions for each client to spot issues with our support team, or issues with the client being too much of a drain on our support resources. The statistics are neat too. We had some healthy competition with some of the support stats (how many emails, calls taken, etc.) Being able to see how many positive rated interactions was the ultimate statistic to have. Their API is essential to integrating notes and other issues into 3rd party solutions. Cons This had a learning curve. They were also going through completely switching the UI at the time, so having a beta was nice, but some features were only available in the classic interface. The new one is much better and pleasing to the eyes. Review Source HML Hector Manuel L. Bookings Office Admin Telecommunications Used the software for: 2+ years ### "Good app for workflows" April 28, 2023 4.0 We integrate several process within the company into Salesforce, and it makes really easy to track info and complete process requirements for customers. Pros It's simplified screens and the way it delegates step-by-step specific procedures to the users involved in the worfkflow Cons Export data might require some experience using this app. If not used to work with SF you might find a little bit frustrated of so many options for reporting/exporting data Review Source VR Verified Reviewer Quality Systems Manager Paper & Forest Products Used the software for: 1-2 years ### "It will help you improve your customer experience" July 23, 2023 5.0 Salesforce Essentials is the best way to provide better service to our customers. I highly recommend it! Pros I'm so glad that Salesforce Essentials makes it easy to collect customer feedback. This feedback has been invaluable in helping me improve our product quality and customer service. Cons The learning curve for inexperienced users may be somewhat challenging. Review Source JW Janet W. Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Salesforce classic better than the new Lightning" November 17, 2023 4.0 Classic is great and very easy to get to info. Pros I really like the salesforce classic before they moved to lightning. It was much more intuitive and easier to locate information. Cons That they moved to lightning and it is not as good as classic Review Source VR Verified Reviewer Chief Executive Officer Consumer Services Used the software for: 6-12 months ### "Used to track employees, investors and potential investors" July 15, 2022 5.0 Fantastic but expensive. Pros I loved the thoroughness of Salesforce. It's by far the best CRM tool I've used. Everything that I want to do on it, I can. Cons It is EXPENSIVE! I love this software so much, but I had to cancel my subscription since it was too expensive for my budget. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Salesforce Starter Brand. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) More features and more intuitive. Review Source SR Sheikh R. Director Construction Used the software for: 2+ years ### "Truly Market Leading crm" July 24, 2021 5.0 Pros I have been using Salesforce for many years. I think the most amazing part of this tool is how customizable it Is as per clients needs. Moreover all these cusomized fields are available in reporting! Cons User based security is not available in essential. I wish it was so that we could enroll more users. Review Source Naomi B. Owner Retail Used the software for: 2+ years ### "If you are seriously committed to growing your business AND have the funds, it’s great!" July 9, 2021 4.0 Extremely helpful and a semi-done for you type app! Baby start up companies I would probably steer them away, just so they don’t get overwhelmed in debt and finances immediately; they might have a better chance of reaching that ‘Fortune 500’ status if they so desire! Pros It can do almost anything you need or want it to, very well at that. As many softwares, the restrictions on certain tools lessen with the more money spent. Cons The prices are outrageous. As a small business owner; it is a horribly large pill to swallow to pay that steep of pricing- especially as you are beginning your journey of entrepreneurship! Is it worth it though? Yes. Alternatives considered [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Reason for choosing Salesforce Starter I’ve actually used both with two different nonlinear e-commerce stores of mine. They each have different perks and different cons! Bigin is less pricey but does not offer as many tools as Salesforce Essentials! Review Source VR Verified Reviewer Project Manager Market Research Used the software for: 1-2 years ### "Good functionalities" July 20, 2023 5.0 Pros Easy to use with great functionalities. Project tasks are easy to view and track. Cons I liked the classic view better than the lightening experience. Review Source VR Verified Reviewer Assistente Internet Used the software for: 1-2 years ### "Utilização para consulta" January 18, 2023 5.0 Pros O Salesforce tem um layout moderno e bonito, é de fácil entendimento e permite explorar/pesquisar tudo o que preciso, pois é uma plataforma que permite agregar muitos detalhes em relação a contratos por exemplo. Cons Exige atenção ao começar a usar a ferramenta, pois são muitos campos com muitas informações, caso não conheça, se vai um pouco de tempo. Review Source MM Meagan M. CX Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Currently left in the Dust" August 8, 2017 2.0 our support center agents were able to respond to emails and log call notes. Pros multiple channels can be integrated, including social media posts. there's a live character counter for agents when writing responses. Cons SMS had to be integrated with an outside provider. slow, lacking features or any promise of a roadmap, reporting inaccurate. downtime and maintenance (both scheduled and responsive) very frequent - basically daily. since "next gen agent" was released 2+ years ago, this product has never improved. account manager never even bothered to elude to changing anything. as our contract was coming to an end, we asked, "why should we stay with desk?" and the response we got was verbatim, "great question...\[30 seconds of silence\]". salesforce stopped investing money into this product long ago, and subsequently, even the smallest crm companies these days are lightyears ahead in terms of functionality and reliability. Review Source EF Emily F. Responsabile casse Retail Used the software for: 6-12 months ### "Ottima esperienza " December 3, 2022 5.0 Pros Essendo un addetto al box , trovo che sia un programma molto utile e molto semplice da usare. Utilizzo principalmente per effettuare i resi prodotto e e attivare alcuni servizi sulle tessere fedeltà. È un software ottimo e riesco a fare tutto senza alcun problema Cons A volte anche le funzionalità più semplici, come per esempio attivare il presto spesa oppure registrare una tessera non sono possibili poiché il programma si blocca, anzi a volte presenta dei bug Review Source VR Verified Reviewer IT Systems Admin Used the software for: 1-2 years ### "Gets the job done, feels 2nd rate." January 10, 2018 4.0 Pros Desk has been getting things done for us. We've got teams, we can pass tickets easily, tags help to connect disparate tickets. Cons The search/filtering is broken (and has been for as long as I've used the software), it works at about 98% accuracy. You can't really rely on a search of 'all tickets assigned to X' to find every ticket, or "all resolved tickets in X department", and etc. Frustrating when reporting or setting up custom views and such. Similar in frustration created, is the limitations around what fields you can search/sort by. It's always a pet-peeve of mine to see software limit these things. Review Source Brittney M. Marketing Manager Consumer Services Used the software for: 1-2 years ### "This is a great tool for organizing your sales funnel. " March 20, 2018 4.0 Pros Time management and organization are the top reasons to use this software. Being able to include information on new prospects and clients is very helpful and it's easy to add to do items. The sales funnel process is user friendly and easy for other employees to view. Cons It can be hard to create clear expectations between management and employees on what information or processes should be done. With so many options of where to save information it can look like information is missing if you don't look in the right place. Processes should be put in place by each organization to clarify how to use the software. Review Source Gabriela S. Business Development Used the software for: 1-2 years ### "Great Experience - just put took off one star for the work that needs to be done" December 19, 2017 5.0 I was able to save time in the company I work for. The software was easy to use and easy to implement into daily activities. Pros I loved the fact that they worked on the integrations and being able to make things to the mainstream. I was able to quickly show other workers how to use this product and quickly incorporate it into our business. This is a lot easier than our last software. Cons Running the reports is something we would all have a bit of trouble to do, there would be little things here and there that prevented our productivity. There are also some filters or basic features that should be fine-tuned a bit more but nothing too bad. Review Source GG Gaia G. Account executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Potrebbe fare meglio " December 1, 2022 4.0 Potrebbe essere migliore Pros Facilita di utilizzo del prodotti da utilizzare Cons Non mi piace il fatto che i clienti non si possano filtrare per località , trovo che sia veramente un grande limite Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Hanno deciso per me Review Source AA Angel A. Supervisor contact center Information Technology and Services Used the software for: 2+ years ### "Calidad " December 3, 2022 4.0 Una experiencia positiva, calidad Pros Manejo, visual, detalles integración de omnicanalidad sistemas redes sociales chat WhatsApp. Cons Reportes diarios, dificultades en configuración de informes Alternatives considered [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Reason for choosing Salesforce Starter Referencia Review Source Mónica D. CEO Marketing and Advertising Used the software for: I used a free trial ### "La solución CRM para pequeñas empresas." March 11, 2023 5.0 Pros La facilidad de uso, la personalización de la interfaz de usuario, la integración con otras aplicaciones, la automatización de tareas y el soporte al cliente. Se integra además con una gran variedad de aplicaciones que te amplía el uso con tus plataformas de uso diario. Cons Es bastante caro para una empresa pequeña. También está limitado su uso a equipos más grandes. En mi caso particular, requería mucho aprendizaje para un CRM más pequeño- Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.