# Page 6 | Salesforce Starter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Salesforce Starter the right Contact Management solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227088/Salesforce-Starter/reviews --- Salesforce Starter 4.4 (224) [View alternatives](https://www.capterra.com/p/227088/Salesforce-Starter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Salesforce Starter ## Showing most helpful reviews Showing 126-150 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Investor Relations Financial Services Used the software for: ### "best CRM, hands down" April 25, 2014 5.0 For a salesperson, there's a holy grail of seamless interaction between email, contacts, and your pipeline. Tons of people have worked on this problem, but they all have shortcomings. RelateIQ has solved this by implementing best in class back end tech with a clean and intuitive UI. Pros \-Automatic email integration -Automatic "follow up" management -Reporting -Contact organization and curation -Integration w outside tools via API Cons \-Young company, so some features are still on the horizon, but you know they are coming given what they've been able to accomplish to date. Review Source RK Ryan K. Director of Operations Used the software for: 1-2 years ### "Desk was challenging to use on a number of fronts " August 30, 2017 2.0 It was a good CRM a few years ago, but never received the attention it needed from the Desk product team. Pros It was intuitive to use when working on tickets and responding to customers. The reporting interface was easy when to create and run reports. Cons The reporting was barely functional and often times would time out when loading. There were countless days that I needed to run a report and was unable to. Review Source Estelle E. Responsable de vente Apparel & Fashion Used the software for: I used a free trial ### "Meilleur CRM" October 15, 2023 5.0 Pros De mes expériences, Salesforce Essentials est la meilleure solution CRM que j’ai connu. En plus de sa qualité son usage ne cause pas de problème surtout le système de ticket du service d’assistance. Cons J’apprécie énormément ce logiciel mais, le prix n’est pas abordable pour tout le monde. Sa configuration est aussi un peu compliqué. Review Source EJ Ernest J. Owner Information Technology and Services Used the software for: 6-12 months ### "Ridiculously Expensive" February 3, 2022 5.0 I stopped using because I could never understand how to fully set up the system. Salesforce referred a 3rd party developer to set up system, they wanted $28,000 to set up system. Kinda shady. Pros Nice interface, lots of features. I never understood the system enough to offer more Pros. Cons Only for Mid-Large - Large Business. Salesforce is not for small business, because it is cost prohibitive. Salesforce nickel and dimes for everything, including an unethical override for their CPQ billing. I am stuck in a contract and still paying for Essentials. However, it was much more economical to use another CRM/Subscription Management System and pay Salesforce until my contact is over. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Poor customer service. Salesforce is even worse. Review Source KM Keley M. Administration Manager Political Organization Used the software for: 1-2 years ### "User friendly and great for organizing" December 20, 2018 4.0 Pros Super user friendly platform and easy to navigate. It keeps everything organized and makes it easy to track historical information. I like that any member of your team can pick up where you left off, it prevents from having to transfer all of your work and alleviates anything from falling through the cracks. Cons I wish you could customize the dashboard and add or delete fields that you may need or not need. I would also like to be able to sort the fields so it would make searching easier. Review Source EC Eddie C. CEO Marketing and Advertising Used the software for: I used a free trial ### "Feature and navigation " May 20, 2021 5.0 Running report as admin, importing information Pros The Themes and features re user friendly and easy navigation Cons looking good and easy to access, quality features and easy to search Reason for choosing Salesforce Starter My team recommend and user friendly Review Source Antonio B. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great experience" January 24, 2019 5.0 Has been great to have all aspect of your costumers' records in one single tool. Pros Having a virtual office and always out and about, the tool allows me to access and add records on the go. Cons the lower version allows limited customization but it is easy to adapt. Review Source SM Shala M. Systems Administrator Retail Used the software for: 6-12 months ### "Starter Plan is Worth Every Penny and More" July 11, 2017 5.0 Instead of separate email inboxes for our three customer service agents, all incoming mail goes here and can be worked on by all. Perfect for when an employee is out and someone is covering for them. Pros Even with all of the restrictions of the Starter Plan I was still able to configure everything to work great for our needs. Review Source NW Niclas W. Finanz HR Marketing and Advertising Used the software for: I used a free trial ### "Bester Kundensupport " December 3, 2023 5.0 Insgesamt kann ich Salesforce Essentials jedem kleinen Unternehmen empfehlen, das nach einem benutzerfreundlichen und leistungsstarken Werkzeug sucht, um sein Wachstum zu fördern. Pros Besonders beeindruckt hat mich der Kundensupport. Bei Fragen oder Problemen stand das Team immer zur Verfügung, um sofortige Unterstützung zu bieten. Diese Zuverlässigkeit und Reaktionsfähigkeit haben meine Erfahrung mit Salesforce Essentials noch verbessert. Cons Jedoch habe ich festgestellt, dass die anfängliche Lernkurve steil sein kann. Die Vielzahl an Funktionen und Optionen erforderte Zeit, um sie vollständig zu verstehen und effektiv zu nutzen. Dies könnte für kleinere Teams oder weniger technikaffine Benutzer eine Herausforderung darstellen. Review Source BK Beth K. Agent Insurance Used the software for: 6-12 months ### "Disappointing in so many ways" September 26, 2018 3.0 Not helpful at all. Technology from some other decade/century? Pros Nothing; it's so irritating. And I'm an IT person, programmer and DBA? Can't imagine what it's like for a non-tech user? Cons Can't add multiple records at a time; groups difficult to work with; emailing a challenge Review Source VR Verified Reviewer Venture Capital and Growth Equity Investor Venture Capital & Private Equity Used the software for: ### "Best. CRM. Ever" May 9, 2014 5.0 Has fundamentally changed the workflow not only for me individually but the whole team. We are more on top of deals, more efficient with our time, and seeing a major ROI on our investment. Honestly think I would choose my next job on whether or not they use RelateIQ as I could NEVER go back to Salesforce. Pros Integrations, UI/UX, Delivers right insight at the right time, automating the follow up process, Gmail plugin Cons Reporting tools aren't great yet Review Source VR Verified Reviewer Director Computer Software Used the software for: ### "First CRM app I have ever used in the field" April 23, 2014 5.0 Having used several CRM tools in the past, I have yet to find one that has a mobile app worth using. The apps are either too limited in functionality, the UI is too complicated, or the app is too slow. That is until I downloaded RelateIQs app. They have accurately assumed how I would be using the app (prior to and just after meetings) and give me the most relevant information quickly and with the fewest clicks. If I want to dig deeper, I can. Nicely done! Review Source HS Herman S. Used the software for: ### "dropping after a year" October 4, 2016 2.0 We migrated from Zendesk based on positive feedback we saw. It was OK. The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. We have other solutions that are web-based that operate without issues, so we determined it wasn't a networking issue. The cost is definitely out of range for the functionality you get. We needed to contract out to get some custom integration done with other systems and to get a full feature set. Support was not helpful at all in this aspect after we signed the contract. Before signing the contract things were great, but they pretty much abandon you afterwards. There were few places that were not extremely over-priced to get things done. Finding companies that we were willing to work with that knew Desk.com was difficult. We finally were able to get a unified solution created at a reasonable price by leveraging our in-house development staff who we originally did not want to bother with it. All-in-all it works OK, but it's definitely not the best solution and we may end up switching after nearly a year of use due to lack of any ROI. Too many issues and bad support. Review Source VR Verified Reviewer Summer Consultant Renewables & Environment Used the software for: ### "Great product to manage hectic workflow" April 25, 2014 5.0 RelateIQ has been instrumental in helping me manage my relationships across suppliers, customers, and partners for my business. In particular, the software really helped streamline and aggregate all my contact information from social media and email to be in one convenient place. Pros \-Very easy to use -Integration with all social media -Friendly reminders to follow up on contacts Review Source ED Elizabeth D. Marketing Financial Services Used the software for: Less than 6 months ### "DO NOT " June 10, 2021 1.0 Bait and switch. Passing the buck. You get handed off to multiple "Teams". Almost every time...there is an additional charge for that "Teams" services. And then there is a recommendation of the implementation team for integration to make everything work that doubles the monthly cost of the platform. You have to pay part of the monthly cost up upfront to even get to the integration team. We are out $12,000 and never got to use the platform because it would not integrate with our Custodian, Fidelity. (We told them upfront -multiple times- who our custodian was and were not informed of this.) BEWARE! Pros Never got to use it because we could not integrate what we needed to with Fidelity to use it. We are out $12,000 for nothing! Cons This product is not designed for the Financial Services industry. It also not for a small business (Small Business being over 300 million AUM). SalesForce will not be upfront about the ad Ons or the additional expense of them ...so just DON'T! Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "Not Meant for Small Business" October 7, 2020 3.0 Never again. It is not a user-friendly tool for a small business. Pros I've never liked using Salesforce. It's clunky, sterile, and a beast to master. I thought I could tackle the beast as we were experiencing incredible growth in our marketing agency. Bad idea! It really is not built with small businesses in mind. Cons Where to begin? User experience. Team collaboration. Actually making sure the platform was working for us. Review Source VR Verified Reviewer License Compliance Manager Computer Software Used the software for: ### "5 Stars" April 25, 2014 5.0 Great product, great team, great organisation to work with. Pros Seamless on boarding process. Superb integration with social media helping to leverage existing business relationships. Mobile functionality is also a positive. It allows access to contacts remotely and track the teams activity. Review Source JRS Joseph R. S. Senior Investigations Analyst Retail Used the software for: 1-2 years ### "Perfect companion to Salesforce" December 16, 2018 5.0 Pros SalesforceIQ assists in reporting insight into the data that you already enter in to Salesforce. The reporting features are great and it's easy to use. Cons Sometimes the integration into Salesforce can be a bit glitchy in the sense that it takes a while to load and the data needs to be refreshed manually. Review Source VM Victoria M. HR Development and Recruitment Marketing Used the software for: 6-12 months ### "We had ours customized at my former employer as per needs and found it to be very easy to use!" April 10, 2018 4.0 It kept me on track when the company I worked for integrated it in the sales process. Helped me to stay focused and organized with call backs and meetings I had set up previously. Pros Made it easier to follow up on leads, track customer interaction and set meetings with clients. Provided a great overview of each customer/client. Cons As with all software that requires documentation, it's the actual entering recaps of conversations with customers and meetings that is always the 'chore'. Most salespeople find this to be the challenge. Review Source MB Matthew B. Digital Engagement Officer Religious Institutions Used the software for: Less than 6 months ### "Packed with features" April 6, 2021 4.0 I'm still learning how to use Salesforce, but it does have a wealth of features and is clearly an industry leader. It is a complex beast, however, so utilising the training modules is essential. Pros The Trailhead Playground and the extensive training modules allow you to become an expert in Salesforce, although you do need to dedicate lots of time to it. Cons It's almost too complicated at times. It can be difficult to resolve problems without having to search for help topics. Review Source NJ Nusrat J. Research coordinator Research Used the software for: 1-2 years ### "Salesforce Essentials" November 14, 2018 4.0 Excellent experience I would highly recommend this product. Pros Excellent product for research industry. We used for inventory for device. Super easy to have everything done in few minutes. I would highly recommend this product. Cons There are some time it showed some technical problems. Review Source VR Verified Reviewer Systems Administrator Computer Software Used the software for: 1-2 years ### "Switched from Desk.com from Zendesk and migrated back after one year" December 14, 2017 3.0 Pros Tight integration with Salesforce. This allows you to bypass API cost restrictions imposed by Salesforce. Fairly easy setup Cons Only one person can work on at a ticket at a time. This results in someone looking at a ticket, walking away from their desk, and no one else can work on that ticket. This is an absurd limitation for ticketing system designed for enterprises. You are limited to 25 triggers. During our initial implementation and migration from Zendesk, we used 23 of them. During our one year, we also had 3-4 incidents of fairly-extended downtime that WE noticed (we were not notified by Desk.com). Review Source VR Verified Reviewer Venture Capitalist Venture Capital & Private Equity Used the software for: ### "Best of Breed" April 28, 2014 5.0 Simple, well-designed, and quick to implement. RelateIQ has improved our team's overall efficiency and saved us countless hours of manual data entry. I would recommend it to any organization that would benefit from a relationship management tool. Review Source VR Verified Reviewer Director, Cloud Networking Group Computer Networking Used the software for: ### "Fantastic and scarily easy to use!" April 23, 2014 5.0 RelateIQ is fantastic and scarily easy to use. It's helped me stay on top of my leads at my startup! It's a solution great for a small team just starting out or an army of sales reps trying to stay ahead of the competition. Review Source NZB Nastazija Zivaljevic B. Customer Support Specialist Legal Services Used the software for: Less than 6 months ### "Good CRM platform" July 20, 2021 5.0 If you are well trained on how to use it and know all the features inside out than it's great. Pros That it is saving a lot of your work automatically and that you can easily go back to previously opened case and modify them or look into it Cons There are too many features, which at times are repetitive and sometimes not easy to find/ not distinct enough to know what to click on Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.