# Page 4 | Salesforce Starter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Salesforce Starter the right Contact Management solution for you? Explore 222 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227088/Salesforce-Starter/reviews --- Salesforce Starter 4.4 (222) [View alternatives](https://www.capterra.com/p/227088/Salesforce-Starter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Salesforce Starter ## Showing most helpful reviews Showing 76-100 of 222 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rob S. Managing Director Marketing and Advertising Used the software for: I used a free trial ### "A fantastic CRM system!" October 20, 2023 5.0 Salesforce Essentials is a game-changer for businesses seeking a powerful yet easy-to-use CRM solution. Its intuitive design, responsiveness, and simplicity in implementation make it a standout choice in the market. Whether you're a small business owner or a busy professional, Salesforce Essentials empowers you to manage your contacts, leads, and sales with unparalleled ease. I highly recommend it to anyone looking to enhance their customer relationship management processes. Pros I recently had the opportunity to use Salesforce Essentials, and I am thoroughly impressed with its user-friendly interface and seamless functionality. As someone who values efficiency and simplicity in a CRM tool, Salesforce Essentials exceeded my expectations in several ways. Cons I don't have much to say here really! It did everything we needed it to! Review Source VR Verified Reviewer Director Of Customer Success Computer Software Used the software for: 2+ years ### "Integrations Galore" March 24, 2018 3.0 Good starter tool, but lacking a user experience that makes you "want" to use it. Pros Open API that allows you to connect to other tools that you're using to run your business. We have our tool connected to SalesForce, Talkdesk, Google Docs, etc. Cons The platform has gone down a few times, leaving us to figure out how to communicate with our customers. The UI/UX isn't the best. Review Source AJ April J. Director of Operations Used the software for: ### "Not great, unless you're super tight with Salesforce" April 18, 2016 3.0 We'd migrated from Zendesk, which is a system I will never ever have complaints about again after using Desk. As for some of the things I couldn't deal with: #1, and most egregious limitation: Only one agent can be working on a ticket at a time, and there's no way to kick out that other agent. Someone opens a ticket, then goes to lunch? Guess that customer isn't getting a response for the next hour. Just hope it doesn't happen over the weekend, which it totally did! This was a deal-breaker. #2: Sessions were weird. You could be logged in to one session at a time, so if you went from home to work, you'd have to log in again. Not a huge problem given the browser can remember your password, but that "Remember Me" checkbox on their login page is a placebo at best. #3: The "rules" system for routing tickets. Tasks that should have been simple (like routing emails after hours) are left up to these weirdly complicated "Rules," including "Time Rules." #4: Two agent interfaces. One old, one half-baked. We were sold on the "Next Gen Agent" interface since it looked and felt more like Zendesk, but it was messy. It felt contrived, like the product of deadlines and misapplied research. The Classic interface worked much better, though it was certainly showing its age. But there were things I really liked: #1: Chat! The chat system was really nice, everything came in as a ticket and it was very intuitive. The chat system in Desk was definitely better than Zendesk's weird implementation of Zopim. #2: The ability to forward tickets out to an external address. This is probably because Desk operates a bit more like an inbox. #3: The support and help articles. This product would have way fewer stars if not for its Support team. They were always patient and helpful, even when my frustration started showing about their product. They come off as the kind of people who enjoy what they do. Additionally, the documentation was generally well-maintained. Overall, I wouldn't recommend Desk before any other platform I've used (including Zendesk, OTRS, and Tender...except, maybe Tender) unless you're starting totally fresh and also expect to have tight Salesforce integration. The people really make the product, which is good 'cause they have a lot to make up for... Review Source Gerson Daniel C. Member Experience Specialist Used the software for: 2+ years ### "Desk.com makes our job a lot easier and it's CS team is really helpful when needed. Desk.com rocks!" December 12, 2017 4.0 We got to have our email's interaction (with our customers) well organized. We can get through our data to send monthly reports with no problems. Pros It is very user friendly. My team mates and I can navigate through our system with no complications. Cons Not getting a pop-up message (notifications) w/o an additional feature is probably what I like least about Desk.com. Review Source Alex L. Managing Partner Events Services Used the software for: 1-2 years ### "We love SalesforceIQ! Perfectly integrated and easy for my team to use." April 10, 2018 5.0 So many. Ease of use, trackable for sales cycle, many more. Pros This software is awesome. It takes the stress out of constantly updating your CRM by making it seamless and integrated with our email. It captures a lot automatically, giving my team more time to close deals. We love the customizable pipeline features as well. Great software overall. Cons I have hard time thinking of cons for this software. It was so easy for my team to implement. It is expensive I guess, that'd be the only con. Review Source Eric M. Research Consultant Research Used the software for: 1-2 years ### "Sales and Automation Software" May 31, 2021 5.0 Our experience using salesforce has been great. We primarily utilise it for invoicing and report generation of the overall view of the business. We also utilise it for our internal communications. Pros I like the interactive UI that makes access to varying tools and functionalities easy. I also like the mobile experience and the ability to integrate the software with third-party softwares. I also like the reporting tools that enhance prompt communication. Cons Salesforce can be very heavy when handling multiple pages which often leads to lags. There are additional issues that occur in customisation and merging of pages. Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: 2+ years ### "Keep your customers happy with Desk.com" May 8, 2018 5.0 Pros Collect, track and manage all your support tickets in one spot. Our company uses Desk.com for our customer support tickets. It keeps us organized and on-top of our customers needs. Cons There is nothing that I do not like about desk.com. The software meets all of our customer support needs. Review Source JG Jose G. IT Engineer Automotive Used the software for: 2+ years ### "Reviewing salesforce essentials" May 6, 2021 4.0 Good, but again only used helpdesk part of it. Pros Very easy to use the help desk ticket system. Cons Not sure about rest of the software but only used help desk ticketing. Review Source Gurvinder K. Internet judge Information Technology and Services Used the software for: 1-2 years ### " "Salesforce Essentials is good tool for buisnesses"" November 30, 2022 5.0 Pros It has a capacity to fulfill customize requirements. Good tool for buisnesses that offers best CRM program. Good for connecting potential customers. Can be integrate with onother system and software. Cons Some limitations like good for large or mid size buisnesses not for small. Little pricey too. Review Source VR Verified Reviewer Account Manager Business Supplies and Equipment Used the software for: 2+ years ### "Latest innovation in CRM " April 22, 2019 4.0 Pros Everything is contained in one spot. I have the ability to manage my pipeline, create my calendar and add new contacts. Cons Not all the same functions exist on the ap that exist on the desk top feature. Also, you cannot run excel reports out of Salesforce Review Source VR Verified Reviewer Project Manager Used the software for: 2+ years ### "I have used DESK daily to submit support tickets to our support team as a Project Manager. " December 13, 2017 5.0 Pros It is easy to use DESK and submit tickets and track and search for your submitted tickets to see the status of those tickets. Cons It is easy to search but I do believe there could be additional ways to search more easily and produce more accurate results. Review Source TS Tyler S. Technical Account Manager Computer Software Used the software for: 2+ years ### "Not always the easiest to use, but there's a reason why it's the leader" August 24, 2021 4.0 When supporting customers, Salesforce was essential to finding out about their account and how to best support them or escalating issues when necessary. Pros If you can think of it, Salesforce probably has it. From keeping track of your customers, to integrations with other softwares, Salesforce has it all! Cons There is definitely a big learning curve when it comes to using Salesforce. It's obviously a massive piece of software that can be used for a huge array of purposes, so knowing how to navigate and find what you're looking for isn't always the easiest. Review Source Jason S. CEO Used the software for: 2+ years ### "Great helpdesk and customer communication option" March 13, 2018 5.0 Pros Way better option for customer support than just a basic email account. Really nice options for setting up a support site Cons Really poor live chat option. No customer website traffic integration. This ultimately caused our move to Intercom Review Source Melinda W. Customer Service/ sales Consumer Services Used the software for: 1-2 years ### "Salesforce Essentials Great Tool" March 31, 2019 5.0 This eliminated the need for spreadsheets and works great for a medium team! Pros This makes the teams more functional and your group can follow up on leads and identify what contacts are a sure sell. I love the way you can customize it and it automates every things so great from emails to calls its great. Cons Runs a little slow at times. Sometimes freezes. Review Source KR Kristine R. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Salesforce for Non-Profit" December 20, 2022 5.0 ability to track inventory and outstanding work orders Pros modules are easily arranged and ability to open additional windows for modules is helpful Cons Prolocity customized the product for us so it is to my specifications. Reason for choosing Salesforce Starter ability to customize to our needs Review Source SL Stephanie L. Web Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy & Intuitive" September 8, 2023 4.0 Overall we've had great customer support and feel that the product really fits our CRM needs. Pros Salesforce Essentials provides integration options with other popular marketing tools and applications, facilitating a seamless flow of data. This flexibility can be valuable for marketers who use multiple tools in their marketing stack. Cons Affordability - pricing is somewhat competitive, but wish there were discounts when using multiple Saleforce products. Essentials could also be doing more with automation. Review Source AKO Ana Karissa O. Trainer Information Technology and Services Used the software for: Less than 6 months ### "Salesforce Feedback" January 1, 2023 5.0 Salesforce is one of the leading software tool that is easy to use Pros Everything needed for taking calls are here Cons Salesforce has no flaw for me as it is easy to navigate Review Source KH Kimberly H. Executive Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Not the easiest to navigate" December 30, 2022 4.0 Able to capture all contact and sales activity information. Pros Lots of features and ability to store information! Cons Too many places to look, not super easy to navigate. Review Source Philip D. COO Used the software for: 1-2 years ### "Amazingly robust product. However, need to have significant technological knowhow to implement fully" March 14, 2018 5.0 Pros Amazingly robust product. Can do almost anything we could imagine. The best program I have found for managing sales. Cons However, not the most intuitive system. Need professional technological know-how to implement properly. Review Source MK Mayank K. Assistant Manager - Digital Marketing Real Estate Used the software for: 2+ years ### "Reduce your dependency on spreadsheets" March 31, 2021 5.0 We require a CRM solution to track our customer data and enable sales intelligence. This tool does that perfectly. Pipeline management is a key task in Real Estate and this tool helps to achieve that in a great way. Pros There is a reason why this is the number 1 CRM solution in the world. It provides a unified view of your sales details and is mapped with the CRM for quick updates and reports. Cons Role Hierarchy & Permission sets are difficult to understand and multiple roles assigning can be difficult. Review Source MO Michelle O. Office Manager Insurance Used the software for: 1-2 years ### "Great for Sales Tracking " December 26, 2022 5.0 Salesforce was much better for tracking quotes and sales that it was in other industries I’ve seen it in. Pros I liked the ability to clearly see who was in charge of each customers sale and where they were in the sales process. Cons I feel like salesforce has so many features and functionalities that they should have perfected before offering custom products. Review Source VR Verified Reviewer Head of Business Development (Extraordinaire) Internet Used the software for: 2+ years ### "Ready to rock in minutes!!!" November 6, 2019 5.0 Pros Extremely easy to use and I was able to set ip up in minutes. I was pleasantly surprised by the accuracy of data SalesForceIQ automatically pulled from my address book. It automatically updates so that my team and I can collaborate easier. We mostly use the mobile version as it is great for on the go and when we are at conferences and shows. Cons One huge setback is that SalesForceIQ does not support GDPR which is pivotal to our business. Review Source DM Dwight M. National Broker Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent tool for day to day account management " July 26, 2021 5.0 Great tool for any account manager to have success Pros I really love the way the CRM is set up to keep you organized as you are doing account management/reporting. I would probably say my favorite feature is the reporting. Cons Honestly, i would say none. What I will say I do like the lighting experience as opposed to the classic set up. Review Source JB Jean B. Training specialist Consumer Services Used the software for: 6-12 months ### "Salesforce, a great CRM" September 14, 2022 4.0 Pros The amount of features and options to manage the queue and handle the support tickets Cons It could be a bit more user friendly. Sometimes some features can be hidden within many layers of settings Review Source SR Samantha R. RVT Veterinary Used the software for: 2+ years ### "Salesforce" February 13, 2019 4.0 Our hospital is better able to communicate . We are able to provide better care for all of out patients because everyone has access to same data base . So if a volunteer noticed a patient sneezing the doctor can easily see that and be flagged to check on a patient. Before a volunteer may not be able to notify staff and go through correct channels. It could mean that nobody medical ever new that yeh patient sneezed because it was just too difficult to get information across, but now all volunteers know they can put a message in Salesforce and it will be taken care of. Pros Salesforce allows my animals hospital to have better communication between staff and volunteers Cons Search engine key words is not always able to direct to correct patient Review Source Similar Products Featured