# Page 5 | Salesforce Starter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Salesforce Starter the right Contact Management solution for you? Explore 222 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227088/Salesforce-Starter/reviews --- Salesforce Starter 4.4 (222) [View alternatives](https://www.capterra.com/p/227088/Salesforce-Starter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Salesforce Starter ## Showing most helpful reviews Showing 101-125 of 222 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bailey J. Account Director Sports Used the software for: 2+ years ### "It's fine, no bells and whistles " April 24, 2018 4.0 Pros I like that it's a way for the whole office to stay on the same page. I appreciate the fact that it can integrate all of the email addresses that we use. Especially helpful when working remote. Cons After using other software systems from SalesForce this one was a let down. The price didn't seem that much more appealing for the awesome features it leaves out. Review Source KR Krishnan R. Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "SALESFORCE TOPS ON REPORTING " February 22, 2019 4.0 Happy with what we use the product is used for. One of the Best Pros Sales reporting feature is the most I like. IT easy to use drag and drop feature to customize, the reports and filters features and setting the date range options are the feature that makes it the top feature. Cons help to solve any abnormality in the data. The feature shows only the problem and does not give any suggestive pointers to correct that. Review Source HG Hailey G. Membership Health, Wellness and Fitness Used the software for: Less than 6 months ### "Interesting" December 6, 2022 5.0 Pros I like how you can deal with the primary separately from the whole account. Cons The steps, sometimes it seems like you have added 2-5 steps for everything. Review Source SR Shannon R. Customer service representative Utilities Used the software for: 1-2 years ### "A decent program " July 2, 2021 4.0 Pros The product is very easy to use. Very self explanatory. It will not allow you to do something your not suppose to do. Basically a guideline throughout the program Cons There are some work arounds that should be updated by now. That makes for a longer process Review Source VR Verified Reviewer Financial Services Used the software for: ### "RelateIQ; the app is simple to use, the team is wonderful to work with." April 30, 2014 5.0 I work as an executive for a 3-person start-up. We are in the seed stage of a start-up's life-cycle, and are sourcing investment opportunities left and right. The team desperately needed to organize our contacts and improve our internal communication. RelateIQ organized all our historical communications, contacts, and accounts, and simplified the process of viewing, editing and evaluating our pipeline as a team. Pros Customer service: Our Accnt Mgr, Jane Alexander was an incredible resource with her wealth of knowledge, accessibility, and amenable personality. Product: A highly customizable and collaborative tool, simple and intuitive. the iPad of CRM. Cons Would love to be able to integrate a calendar function into the platform to schedule precise timelines for follow-up and set future meetings. An internal chat function would also be great to streamline communication. Review Source SG Sharilee G. Director Education Management Used the software for: 1-2 years ### "Task List" May 18, 2022 4.0 We have enjoyed SalesForce for the task list. Everything else we are still working on being able to use. Pros We mostly use it for the task list. We still have a LOT to figure out. Cons Learning curve is wild. I also wish it would integrate with my business email instead of requiring a gmail account Review Source VR Verified Reviewer Customer Success agent Outsourcing/Offshoring Used the software for: 2+ years ### "It is easy to use and quick to understand" May 26, 2018 5.0 It has helped me find users and assist customers Pros I like how it makes finding information around different users and files easy, also it has helped me organize my work better Cons it has too much updates and it changes how it looks, this way, once it updates it is hard to understand how to use it Review Source VM Vivian M. Consultoria Financial Services Used the software for: 1-2 years ### "Praticidade" July 27, 2021 5.0 Pros Usei por aproximadamente 2 anos, uma vez que as informações são muito fáceis, existem muitas opções de como rastrear a configuração, seria bom se houvesse uma opção de configuração automática para certos tipos de uso / tipos de negócios. Cons Muitos campos não utilizados que confundem a tela e as informações podem se perder em todos os campos em branco. Review Source VR Verified Reviewer Principal Analyst Market Research Used the software for: Less than 6 months ### "Good CRM software with many features and benefits" February 8, 2023 5.0 Pros Affordable and easy to use with a user-friendly interface. The software also offers robust customer relationship management (CRM) capabilities to manage leads, deals, and customer data. It also has a mobile app to convenience Cons Lack of email marketing within the sales force of essentials plan Review Source NQ Nasir Q. Application Architect Insurance Used the software for: 2+ years ### "salesforce in health sciences" April 10, 2018 5.0 Pros most comprehensive crm out there pretty much has solution for any business problem easy to scale and develop Cons learning curve expensive licensing need some sophostication in customization license per user and has some limits of what u csn do overall Review Source AM Audrey M. Ecology PhD Student Higher Education Used the software for: 1-2 years ### "Bad intelligence and hard to override" August 2, 2018 2.0 Pros I do not give only 1 star because there were occasional situations where SalesforceIQ informed us accurately that a client had changed companies. It did not offer us zero valid sales intelligence. Cons This software drove me crazy. Regularly confused our clients with other individuals with the same name and filled in data about those unrelated people. Regularly overwrote our own, hard-researched data about our clients with their LinkedIn dreams of being a DJ or Freelance Graphic Designer. I could never find an option to turn it off or siphon their "intelligence" to separate column. Maybe if we'd had a bespoke Salesforce implementation this would have been possible but I HIGHLY ADVISE you avoid if you're using out-of-the-box Salesforce. Review Source SC Skye C. Program Assistant Entertainment Used the software for: 6-12 months ### "Salesforce Review" July 7, 2022 5.0 Pros Great organization and account management tool! Cons There was a huge learning curve and a lot of training that had to occur before I felt confident using this software. Review Source GV George V. Support Manager Entertainment Used the software for: 2+ years ### "I have been using desk.com for over 5 years now, it has been simply flawless and very easy to setup" July 11, 2017 5.0 Easy to use/setup CRM tool for the team, we have customised the tool as per our product requirements, the ability to use mass action & less pricing as well. Pros Few features stand out - like the advance search option, mass actions, easy export, their helpful & courteous support team, lesser pricing than Zendesk, doesn't have bloat like zendesk. Cons Reports are still a step behind, lack of integration of certain apps(limited apps) that helps in workflow Review Source VR Verified Reviewer Marketing & Sales Operations Manager Computer Software Used the software for: 6-12 months ### "Everything you need to get started" November 7, 2018 5.0 Pros Pretty much all the software you need to get started with your business. Cons After you exceed the user limit, all the features will cost a lot. Review Source CP Catherine P. Responsable service clients Building Materials Used the software for: 2+ years ### "Idéal PME" July 5, 2023 5.0 Pros Fonctionne efficacement pour la gestion CRM, si structure adapté (petite entreprise / PME), il y a une bonne gestion des clients, ventes et autres activités. Cons La configuration est complexe et la plateforme en général demande un peu de temps et d'expérience pour s'y adapter. Review Source Parker N. Sales Executive Management Consulting Used the software for: Less than 6 months ### "SalesForce Essentials - The answer for startup CRM" November 29, 2018 5.0 We're a young technology and management consulting company and have used Salesforce and been a systems integrator at other firms. This was the perfect solution (and cost effective) for us to immediately begin tracking and tackling our pipeline and contacts to stay on track with everyting. Pros \-Out of the box it's ready to go -Intuitive interface -Ability to customize and add modules as needed -Collaboration for transparency on deal flow and pipeline as well as activities Cons There's nothing in particular I dislike about Salesforce Essentials Review Source ML Marco L. Direttore Bar Food & Beverages Used the software for: 6-12 months ### "Uno dei migliori nel suo ambito" September 22, 2023 5.0 Pros Grazie a Salesforce posso creare e gestire eventi da proporre nel mio bar, analizzare e capire quale è il più richiesto dalla clientela e migliorare anche sotto questo aspetto Cons Non molto intuitivo da utilizzare, ma validissimo comunque Review Source HW Heather W. Compliance Analyst Financial Services Used the software for: 6-12 months ### "Great for managing cases! " August 10, 2021 5.0 I am able to view a lot of data at a higher level that allows me to grasp the bigger picture, which makes analyzing compliance issues more effective. Pros This software made my day to day task of analyzing cases that contained large volumes of data much easier and more streamlined. Cons It is overwhelming at first to get a handle on the software. Review Source LM Lester M. Member Experience Specialist Used the software for: 1-2 years ### "Very helpful and friendly software, the interaction between customer and the company is great." December 20, 2017 5.0 When you have an interaction with the Client you receive an email, that help you a lot because your answer to the client at the same time they sent you the message Pros The way it use the the replies to the customers it's amazing, it is clear and the actions are correct. You have your inbox when you have the interaction with the client. Review Source IA Ido A. Order entry Computer Software Used the software for: 1-2 years ### "Really useful" August 2, 2019 5.0 I would recommend it as it's very useful for daily use but I would say that it would take time to understand how to use all of the features Pros Very useful applications, it has an extensive variety of features Cons It takes time to learn how to use it, and in the beginning it wasn't easy to use until I've learned it fully Review Source JP Jillian P. Admissions Intern Education Management Used the software for: 2+ years ### "An Essential Software for All Your CRM Needs" May 7, 2021 4.0 It was a fantastic experience and an essential for a company looking to better engage and retain customers on digital platforms. Pros I really like how Salesforce is the best in its industry and offers great CRM software. It is perfect for reaching out to potential clients based on their past interest in the company as well as what they might need in order to stay engaged and retained. Cons I did not like the price tag associated with this product. Although it is highly effective, I feel that there are other products out there to track customer engagement and sales solutions. Review Source DT DAVID T. SVP Non-Profit Organization Management Used the software for: Less than 6 months ### "Terrible workflow, worse than buggy" August 29, 2019 1.0 Very disappointed. Pros Cloud based and easy to share. Price was affordable. Cons Workflow is TERRIBLE. I switched from ACT which didn't synch well with Outlook. Salesforce's workflow is POOR requiring going back and forth to different screens. It's glitchy - if you edit a calendar item, it creates a NEW one. It seems that this product wasn't well tested with actual users before released. NO control on what transfers from Outlook so records are cluttered. NO control on records - for example, I can't delete any history item! Reason for choosing Salesforce Starter Price and perceived (wrongly) excellent product. Review Source DB Danielle B. Contractor Research Used the software for: 1-2 years ### "Organization" February 8, 2022 5.0 Pros I appreciate how I am able to connect contacts with other affiliation Cons I dislike the learning curve it takes to understand the software Review Source VR Verified Reviewer Investor Relations Financial Services Used the software for: ### "best CRM, hands down" April 25, 2014 5.0 For a salesperson, there's a holy grail of seamless interaction between email, contacts, and your pipeline. Tons of people have worked on this problem, but they all have shortcomings. RelateIQ has solved this by implementing best in class back end tech with a clean and intuitive UI. Pros \-Automatic email integration -Automatic "follow up" management -Reporting -Contact organization and curation -Integration w outside tools via API Cons \-Young company, so some features are still on the horizon, but you know they are coming given what they've been able to accomplish to date. Review Source RK Ryan K. Director of Operations Used the software for: 1-2 years ### "Desk was challenging to use on a number of fronts " August 30, 2017 2.0 It was a good CRM a few years ago, but never received the attention it needed from the Desk product team. Pros It was intuitive to use when working on tickets and responding to customers. The reporting interface was easy when to create and run reports. Cons The reporting was barely functional and often times would time out when loading. There were countless days that I needed to run a report and was unable to. Review Source Similar Products Featured