# JIRA Service Management Pricing 2026 | Capterra

> Learn more about JIRA Service Management pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/227102/JIRA-Service-Management/pricing

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# Pricing for JIRA Service Management

[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

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## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) has **4** pricing plans

-   Yes, has free trial
-   Yes, has free version

**Credit Card Required:** No

### Free

**Pricing Model:** Flat Rate

**Payment Frequency:** One Time

Free plan includes:

Not available

### Standard

$20

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Standard plan includes:

-   Custom-branded Help Center
-   Alerts, On-call Schedules, and Incident Escalation
-   Unlimited Email Notifications
-   Audit Logs and Multi-region Data Residency
-   Up to 20,000 Agents and Unlimited Customers

### Premium

$51.42

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Premium plan includes:

-   AI-powered Service and Operations
-   Virtual Agent
-   Asset and Configuration Management
-   Deployment Gating with CI/CD Tools
-   Advanced Alert Integrations and Incident Investigation

### Enterprise

Contact vendor for details

**Pricing Model:** Per User

**Payment Frequency:** Per Year

Enterprise plan includes:

-   Cross-product Insights with Atlassian Analytics and Data Lake
-   Advanced Admin Controls and Security
-   Enterprise-grade Identity and Access Management
-   Unlimited Automations
-   Multiple Instances (up to 150)

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## What do others say about [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) pricing?

Value For Money[4.3(770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Pros

Cons

[Read All 770 Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Read Full Reviews Below

Adam P.

Managing consultant

Management Consulting, 10,001+ employees

Used the software for: 2+ years

**

Overall Rating

5.0

**

Ease of Use

4.0

Customer Service

5.0

Features

5.0

Value for Money

4.0

Likelihood to Recommend

70%

7/10

Reviewer Source

Source: Capterra

June 16, 2026

"Jira updates"

**Overall:** It’s really positive and something we use everyday as a team. I’m impressed with the new changes they’ve made.

**Pros:** Latest updates have really helped organise projects and the work within our team. It’s become more user friendly.

**Cons:** There’s still a required learning curve with the tool. Whilst it’s easier to use it does require some training

Damian G.

CTO

Information Technology and Services, Self-employed

Used the software for: 2+ years

**

Overall Rating

4.0

**

Ease of Use

5.0

Features

4.0

Value for Money

4.0

Likelihood to Recommend

80%

8/10

Reviewer Source

Source: Capterra

March 15, 2026

"Cold Tacos"

**Pros:** From user perspective i like how easy it is to use, creating multiple specific dashboards, and very good UI/UX when working

**Cons:** Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better filtering

[Read All 770 Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

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](https://www.capterra.com/resources/business-software-cost/)