# JIRA Service Management Pricing: A Comprehensive Guide | Capterra > Check out the JIRA Service Management pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan. Source: https://www.capterra.com/p/227102/JIRA-Service-Management/pricing --- Jira Service Management Pricing Guide 2025 Last updated on June 11, 2025 Written by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Writer Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Editor Pricing for JIRA Service Management [4.5 (763)](#reviews) User rating:[ 4.5 ](#reviews) Based on (763) reviews ## Overview of Jira Service Management pricing [Jira Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/), a software developed by Atlassian, is a highly rated customer service and help desk solution recognized in our [2024 Capterra Shortlist for help desk software](https://www.capterra.com/help-desk-software/shortlist/). It allows teams of all sizes to manage their service delivery processes, from receiving customer requests to resolving issues and improving customer services. Jira Service Management offers four subscription pricing tiers: Free, Standard, Premium, and Enterprise. Each plan is priced on a per-user basis; however, the final price depends on a business’s team size. The features included in the different tiers vary, allowing you to pick a plan that meets your specific business requirements. We analyzed our extensive database of verified user reviews and interactions to help you identify the critical distinctions between each plan and choose the right one based on your team size and project complexity. Let’s compare these plans in detail: Free $0.00 Standard $20.00 Per User,Per Month * * * It Includes - Custom-branded Help Center - Alerts, On-call Schedules, and Incident Escalation - Unlimited Email Notifications - Audit Logs and Multi-region Data Residency - Up to 20,000 Agents and Unlimited Customers - 9/5 Regional Support Premium $51.42 Per User,Per Month * * * It Includes - AI-powered Service and Operations - Virtual Agent - Asset and Configuration Management - Deployment Gating with CI/CD Tools - Advanced Alert Integrations and Incident Investigation - Real-time Incident Monitoring Enterprise Contact vendor * * * It Includes - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues The latest information on pricing is available on Jira Service Management’s website. ## Cost breakdown The flexible pricing structure of Jira Service Management suits the needs of various users, from small teams looking for basic features to get started to large businesses requiring advanced analytics and priority support. Having multiple pricing tiers allows you to pick a plan that not only fulfills your business needs but also matches your budget and supports business growth. The per-user cost of each plan varies according to your team size. Our guide covers pricing for 75 users to present a consistent metric that can be compared across plans.   Jira Service Management also has a Data Center, which is a self-managed enterprise service desk solution offered by Atlassian. It is designed to help IT teams and other departments within large organizations provide efficient support services to their users, whether they are employees or external customers. ### Starting price Jira Service Management has a Free plan for up to three users with limited functionality, making it ideal for those with basic customer service requirements. It also offers a seven-day free trial for its Standard and Premium plans, allowing users to test the tool’s functionalities. The Standard plan is $19.04 per user per month (for 75 users) or $18,750 per year for 51-100 users. This is suitable for businesses getting started with customer service that don’t require advanced or complex features. The Premium plan is $47.82 per user per month when billed monthly (for 75 users) or $47,500 per year for 51-100 users. The features offered in this plan are suitable for those wanting to scale their service management efforts.  Jira Service Management also offers an Enterprise plan with advanced analytics and security features suitable for large businesses with at least 201 users. Contact Jira Service Management’s sales team to get details on the pricing of this plan.   ### Billing options Jira Service Management offers both monthly and annual billing options, allowing you to choose the best fit for your team’s budget and needs. The annual plan provides a cost-saving advantage of up to 17% and is especially good if you are planning to use Jira Service Management for the long term. The monthly plan, on the other hand, is ideal for teams looking for more flexibility, without a long-term commitment.  ### Feature differentiation All the plans offered by Jira Service Management—Free, Standard, Premium, and Enterprise—are billed on a per-user basis. However, each differs in the type of features offered.  - **User limit per site**: The Free plan supports up to three users, while all paid plans support up to 20,000 users, making them suitable for large teams and scaling needs. - **Storage**: The Free plan includes 2 GB of file storage, and the Standard plan offers 250 GB. The Premium and Enterprise plans provide unlimited storage, ensuring teams have sufficient space to accommodate growing data requirements. - **Email notifications:** The Free plan has a limit of 100 email notifications per day. If you require more than 100 email notifications per day, all of the paid plans offer unlimited notifications. - **Audit logs:** While this feature is not available in the Free plan, the paid plans allow you to troubleshoot a problem and keep a record of important events, such as changes to global permissions.  - **Automation**: The Free plan allows 500 automation rule runs per month, while the Standard plan supports 5,000 automations per month. The Premium plan offers 1,000 rule runs per user per month and the Enterprise plan provides unlimited rule runs, catering to high-demand automation needs. ## What users say about Jira Service Management pricing Our team analyzed 200+ reviews from verified Jira Service Management users on our website over the last two years to understand their views about the software’s pricing. Based on our analysis, users find Jira Service Management to be a high-quality service management tool offering great value, particularly for those with the budget to accommodate its cost. While some users find the tool to be expensive, especially small businesses on a budget, others say that it remains competitively priced compared to similar products even as more agents are added. May reviewers highlight the software’s exceptional collaboration capabilities, including comments, usernames, and attachments, ensuring effective team communication and up-to-date information sharing. Overall, it’s worth the investment. Here are some of the things users mentioned about Jira Service Management pricing[\[1\]](#footnotes): Alex M.IT Service ManagerRetail2+ years Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents. August 14, 2024 Terry T.IT asset managerHealth, Wellness and Fitness6-12 months The ITSM offers a high-quality service and a competitive price compared to other tools. However, it requires a skilled implementation partner for a successful deployment. December 13, 2023 Inayat N.Sr Systems EngineerEntertainment2+ years Jira Service Management is a great value for ITSM. It provides a portal for an unlimited customer base, and agent access based on Jira core. It's also very affordable compared to other similar products. August 4, 2023 [Read more Jira Service Management reviews here](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/). ## Detailed breakdown of Jira Service Management pricing plans ### Free plan **Ideal for:** Small teams or solopreneurs requiring basic service desk features The Free plan allows you to explore Jira Service Management's core features without any financial commitment. It offers basic service desk features, such as IT service management (ITSM) templates, multichannel support, and a customer portal to streamline service delivery, improve customer satisfaction, and enhance overall team productivity. This plan supports up to three agents. While the free plan has limitations in terms of features and user capacity, it offers a valuable starting point for teams looking to improve their service delivery processes. **Free plan features**[**\[2\]**](#footnotes)**:** - **Email notifications:** Send email notifications to customers, agents, and administrators when specific events occur within Jira Service Management, such as when an issue is created, updated, or resolved. This helps keep stakeholders informed and ensures timely communication. However, there is a daily limit of 100 emails per day. - **Reporting and analytics:** Track key metrics such as the number of requests received, resolution times, and customer satisfaction. This data can help you identify areas for improvement and make data-driven decisions to optimize your service delivery. - **Request management:** Create, track, and resolve requests efficiently. You can categorize requests, assign them to agents, and monitor their progress through customizable workflows. - **Embedded knowledge base:** Create and embed a knowledge base within your customer portal. This gives customers access to helpful articles and FAQs, reducing the need for direct support and freeing up your team to focus on more complex issues. - **Service management templates:** Use prebuilt templates that offer a starting point for common IT service management scenarios, such as password resets, software installations, and hardware issues, helping you streamline your service delivery processes. _Request management in Jira Service Management (_[_Source_](https://www.capterra.com/p/227102/JIRA-Service-Management/)_)_ ### Standard plan **Priced at:**  $19.04 per user, per month (for 75 users) or $18,750 per year for 51-100 users **Ideal for:** Businesses that are expanding and need advanced features The Standard plan includes all the features of the Free plan plus some additional functionalities. It provides teams with unlimited email notifications, custom-branded help center, and support for up to 20,000 agents and unlimited customers. With the Standard plan, you also get 9/5 regional support for your queries.  **Standard plan features**[**\[2\]**](#footnotes)**:** - **Audit logs**: Get access to audit logs, which record changes made to Jira Service Management configurations, user actions, and system events. This helps maintain security and compliance by providing a history of important activities. - **Password policies:** Enforce password policies, such as minimum length, complexity requirements, and expiration dates, to enhance the security of user accounts and protect your data. - **Domain verification:** Verify ownership of your organization's domain. This enhances security by preventing unauthorized access and improves the deliverability of emails sent from Jira Service Management. - **Session duration management:** Configure session timeout settings, automatically logging users out after a period of inactivity. This helps protect sensitive data in case a user's device is left unattended. - **Customer service management template:** Access the pre-built customer service management template that provides a starting point for managing customer support requests. This template can be customized to fit your specific needs, helping you manage your service delivery processes and improve customer satisfaction. _Change management in Jira Service Management (_[_Source_](https://www.capterra.com/p/227102/JIRA-Service-Management/)_)_ ### Premium plan **Priced at:** $47.82 per user per month when billed monthly (for 75 users) or $47,500 per year for 51-100 users **Ideal for:** Established businesses with complex service delivery needs The Premium plan builds upon the foundational features of the Standard plan. It is ideal for businesses looking to scale their service management operations. The plan offers tools such as AI-powered service and operations, virtual service agent, and incident and problem management to significantly enhance service delivery, improve customer satisfaction, and optimize operational efficiency.  **Premium plan features**[**\[2\]**](#footnotes)**:** - **Multilanguage support:** Provide service in multiple languages. You can add any of 24 supported languages to your project. This enhances accessibility and improves the customer experience for a global audience. - **Active incident monitoring:** Monitor systems that forward alerts to be aware of any communication gaps. This helps minimize downtime and reduce the impact of incidents on your business operations. - **Change risk assessment:** Score the risk of a change using a Jira automation-powered risk assessment engine. This allows you to prioritize changes, mitigate risks, and ensure a smooth and successful implementation. - **Change calendar:** Schedule changes happening across your organization to provide visibility and avoid conflicts. The calendar provides a centralized view of planned changes to your IT environment. - **Deployment tracking:** Create change requests when your team initiates deployments to selected services. This feature helps identify and address any issues that may arise during or after deployment, ensuring a smooth and successful transition. _Incident management in Jira Service Management (_[_Source_](https://www.capterra.com/p/227102/JIRA-Service-Management/)_)_ ### Enterprise plan **Priced at:** Available upon request from the vendor **Ideal for:** Large enterprises with complex requirements and a need for tailored solutions In addition to all the features included in the Free, Standard, and Premium plans, the Enterprise plan offers advanced analytics and security features for large businesses. This plan includes unlimited automations, multiple sites (up to 150), and 24/7 dedicated support for all your issues. It provides the highest level of customization and support for businesses with unique needs and demanding requirements. **Enterprise plan features**[**\[2\]**](#footnotes)**:** - **Customer and organization profiles:** Create rich customer and organization profiles, capturing key information such as contact details, company size, industry, and service history. You can access all relevant information about customers and organizations in one place.  - **IP allowlisting:** Enhance security by restricting access to your Jira instance to only those originating from specific IP addresses or networks, significantly reducing the risk of unauthorized access and data breaches. - **Product requests:** Product requests are issues that are being considered for work. You can decide what to do (accept or deny) when a user creates a product request by reviewing their requests before contacting them for further information.  - **Dependency mapping:** View dependencies between configuration items or assets and services to assess the risk of changes, resolve incidents, and uncover the root cause of problems.  - **Asset discovery:** Automatically discover IT assets across your network, such as servers, workstations, and network devices. This feature allows you to detect infrastructure changes, identify shadow IT assets, and improve support.  _Self-service portal in Jira Service Management (_[_Source_](https://www.capterra.com/p/227102/JIRA-Service-Management/)_)_ ### Jira Service Management Data Center **Priced at:** $18,000 per year for 50 users **Ideal for:** Large enterprises with critical business operations, large teams, and high volumes of service requests Jira Service Management Data Center is an enterprise ITSM solution that empowers teams to collaborate at high-velocity, so that they can meet their security and compliance needs while delivering great service at scale. It allows for greater control over data security, scalability, and integration with existing enterprise systems. This solution is well-suited for organizations with stringent data security and compliance needs, large teams, and those requiring high levels of customization and control over their IT infrastructure. It supports large quantities of agents, assets, requests, and workflows, and helps you deploy changes across diverse teams with ease. **Jira Service Management Data Center features**[**\[2\]**](#footnotes)**:** - **Asset and configuration management:** Track assets and configuration items to gain visibility into critical relationships between applications, services, the underlying infrastructure, and other key dependencies. - **Self-service support:** Empower self-service support by providing a customizable customer portal where users can submit requests, track their status, and access a comprehensive knowledge base. This allows customers to find resolutions to common issues independently, reducing the volume of incoming requests and freeing up agents to focus on more complex issues. - **Compliance and security**: Safeguard your data with data center’s advanced security features such as the rate limiting feature that allow you to monitor and control the rate of incoming and outgoing traffic. Capabilities such as advanced auditing and user management in the Data Center enable you to meet the security, compliance, and governance requirements of your enterprise.  - **Request queues:** Bring together requests from email, chat tools, your service desk, and other channels. Configure queues to track, triage, and assign incoming requests. Use bulk ticket actions and use machine learning to group similar tickets and make it easy to categorize service requests, incidents, problems, and changes. - **Advanced user management:** Easily manage users at scale and keep your products secure with Data Center’ s built-in user management capabilities. Enable single sign-on with security assertion makeup language (SAML) 2.0, (open standard for exchanging authentication and authorization data between a service provider and an identity provider) and OpenID Connect that leverages an industry-standard protocol to enable users to access Jira Service Management using their existing credentials from a central identity provider. _Managing Queues_ _in Jira Service Management (_[_**Source**_](https://www.capterra.com/p/227102/JIRA-Service-Management/)_)_ ## Total cost of ownership When considering Jira Service Management as your customer service platform, it’s important to look beyond the initial subscription cost. You'll want to evaluate upfront fees, any additional charges for advanced features, and the resources needed for ongoing management to ensure your team can fully leverage the platform. Here’s a breakdown to help you understand all potential expenses: ### Upfront costs Upfront costs are the initial expenses incurred when purchasing or subscribing to software, covering areas such as licensing, setup, customization, and training. These fees may include tasks such as configuring the platform, migrating data, and onboarding your team to ensure a smooth start. Jira Service Management offers a cloud-based version with tiered pricing based on the number of agents (people working on tickets). There's also a free tier for up to three agents. While there are no upfront costs for installation, it requires initial setup and configuration on your own servers, which may involve IT resources. ### Additional costs to consider  When considering Jira Service Management for your organization, it's helpful to account for additional expenses that may enhance or support your team's use of the platform: - **Storage upgrades**: While Premium and Enterprise plans include unlimited storage, the Free and Standard plans have limits (2 GB and 250 GB, respectively), so teams may need to purchase additional storage. - **Support services**: Enhanced support, such as 24/7 support for critical issues, may require higher-tier plans or dedicated support packages beyond the Free and Standard plans’ basic support. - **Training and onboarding**: Professional training sessions or onboarding assistance, available through Atlassian or external partners, may add to the original software cost. However, it can be valuable for teams looking to optimize Jira Service Management’s use. - **Customization and Integration:** Tailoring Jira Service Management to your specific needs often requires customization of workflows, fields, and integrations with other tools. This can involve development costs if you lack in-house expertise. - **Virtual service agent:** The costs associated with using the Virtual Agent feature ( an AI-powered chatbot that helps automate support interactions and provide quick self-service assistance to users) in Jira Service Management are generally based on usage. With the Premium and Enterprise plans, you get 1,000 assisted conversations per month or 12,000 assisted conversations per year for free. After exceeding the free limit, you'll be charged $0.30 USD per assisted conversation per month. Volume discounts are available. #### Services needed to implement or manage the platform Jira Service Management provides a range of support options, including documentation, tutorials, and an extensive knowledge base, to help teams get up to speed and customize the platform to their specific workflows. You can also raise a support ticket for technical queries. While the Standard plan offers standard support during business hours, the high-end plans offer 24/7 priority support for critical issues.  The platform also offers access to the Atlassian Community forums where you can find answers to your questions, interact with other users, and get help from the community. Jira Service Management manages all updates and maintenance seamlessly in the Cloud, ensuring that your team always has access to the latest features with minimal IT involvement. #### Internal resources needed for ongoing platform management Having a dedicated team with clear responsibilities helps organizations fully leverage Jira Service Management’s capabilities. Based on the complexity of your operations, you may need to dedicate resources for:  - **Jira Service Management administrator:** A dedicated service management administrator may be required for overall platform configuration, user management, and ensuring optimal performance. - **Service desk agent:** You may also need a service desk agent to handle incoming service requests, troubleshoot issues, and guide users through resolution processes. - **Process analyst:** A process analyst can help you analyze existing workflows, identify inefficiencies, and design improvements to optimize service delivery. - **Data analyst:** A data analyst may be required to gather data from Jira Service Management, track key metrics, identify trends, and generate reports for improvement. ## How to choose the right Jira Service Management pricing plan Choosing the best Jira Service Management pricing plan depends on many considerations based on your business goals. Here are some factors to guide your decision: _Key considerations while choosing the right Jira Service Management plan_ - **Assess your business needs**: Selecting the right Jira Service Management pricing plan requires a thorough assessment of your business needs. Consider factors such as team size and structure, service request volume and complexity, required features and functionality, and future scalability. Determine if your team requires 24/7 support or can benefit from community support. By carefully analyzing these factors, you can choose a plan that provides the necessary features and scalability to meet your current and future requirements while optimizing your investment in Jira Service Management. - **Consider your budget**: Consider your budget carefully when selecting a Jira Service Management pricing plan. Evaluate the cost of each plan based on the number of agents, available features, and support options. Factor in potential additional costs such as storage upgrades, training, and third-party app integrations. Determine the return on investment (ROI) by assessing potential cost savings from increased efficiency, reduced resolution times, and improved customer satisfaction. Choose a plan that provides the necessary features and support within your budgetary constraints while ensuring long-term sustainability and scalability for your team. - **Compare features offered in each plan**: Comparing the features offered in each Jira Service Management pricing plan is crucial for selecting the right one. Carefully examine the features included in each tier, such as the number of agents, available support channels (email, chat, phone), and advanced features such as automation rules, SLAs, and reporting dashboards. Assess whether the features included in the base plan meet your current needs or if you require advanced features such as dependency mapping, IP allowlisting, or multiple identity providers (IdPs). By comparing the features across different plans and identifying the ones that are essential for your team's success, you can choose the plan that offers the best value and maximizes the return on your investment in Jira Service Management. ## How to maximize the value of your Jira Service Management subscription Maximizing the value of your Jira Service Management subscription involves leveraging all the features and tools available to enhance your customer service processes. Here are some strategies to get the most out of your Jira Service Management subscription: _Ways to maximize the value of your Jira Service Management subscription_ **Utilize all features of the tool**: Explore and understand the full range of functionalities offered within your chosen Jira Service Management plan. This includes features such as automation rules, reporting dashboards, customer portals, and integrations with other tools. By fully utilizing these features, you can simplify workflows, improve service delivery, enhance customer satisfaction, and gain valuable insights into your team's performance. This not only justifies the cost of the plan but also ensures you are making the most of your investment in Jira Service Management. **Fully leverage customer support and resources**: Fully leverage the customer support and resources provided by Atlassian to maximize your success with Jira Service Management. Take advantage of the Atlassian Community, where you can find answers to common questions, interact with other users, and access valuable resources. Utilize the available documentation, tutorials, and training materials to enhance your team's knowledge and skills. If your plan includes dedicated support, leverage it effectively to resolve critical issues promptly. **Additional tips for getting the most out of your plan:** - **Customize workflows:** Tailor Jira Service Management to your specific needs by customizing workflows, fields, and screens. This ensures efficient issue tracking and resolution. - **Leverage automation:** Utilize automation rules to simplify repetitive tasks, such as issue assignments, notifications, and transitions. This saves time and reduces manual effort. - **Create a knowledge base:** Build a comprehensive knowledge base to empower user self-service, enabling them to find solutions to common issues independently.  - **Provide regular training:** Conduct regular training sessions to ensure your team is proficient in using all the features of Jira Service Management effectively. ## Is Jira Service Management worth it? Whether Jira Service Management is worth investing in depends on your specific needs and budget. Here's a breakdown to help you decide: ### Value for money Jira Service Management is a top-rated customer service solution included on the [2024 Capterra Shortlist for help desk software](https://www.capterra.com/help-desk-software/shortlist/). It has a **value-for-money rating of 4.4 out of 5**, based on reviews from the past two years.  Read verified reviews to understand what users find valuable about Jira Service Management and decide whether it could provide value to your business relative to the pricing details provided on this page.[\[1\]](#footnotes) Viveka P.AssociateInformation Technology and Services1-2 years Overall, Jira Service Management offers several advantages for business and organizations, including IT service management, customization, collaboration, reporting analytics, customer support and agile project management. March 29, 2023 Shreya M.Product ManagerHospital & Health Care6-12 months My team enjoys this tool a lot and we surely feel this is the most suited tool for the workflow we have. Highly recommend for helpdesk in IT. November 8, 2023 Amr E.Senior Scrum Master Information Technology and Services2+ years JIRA Service Management is generally seen as a powerful tool for service management and ticket tracking, with many features, including customization options, automation capabilities, and detailed reporting and analytics. May 12, 2023 Alexis S.CSRConsumer Services2+ years Overall, I've had a great time working with Jira. The ability to send us email updates when our request was successfully submitted and when there is an update to our request for new equipment is its most notable feature. February 19, 2023 [Read more Jira Service Management reviews here](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/). ### Included features Jira Service Management offers a robust set of features, including ticket tracking, customizable workflows, service level agreements (SLAs), customer portals, knowledge base integration, asset management, and seamless integrations with other Atlassian tools and third-party applications. Users value its ability to send email updates for request submissions and changes, while maintaining a detailed log of updates. Integration with Confluence and other Atlassian products enhances its appeal for organizations aiming to streamline service operations and boost collaboration and productivity. The software also offers comprehensive reporting and analytics features that allow for easy tracking of key metrics. Its Google Chrome extension stands out as a top feature among users enabling quick ticket creation and web page screenshot attachments. The platform supports complete ticket management, process automation, effective collaboration, and a self-service portal, enhancing efficiency and customer satisfaction. These features collectively contribute to continuous improvement in technical support services. ### Customer support options Jira Service Management offers a variety of customer support options, but the level of access depends on your subscription plan: - **Free plan**: This plan provides access to the Atlassian Community for users to find solutions to their own problems. You can seek peer support, share knowledge, and access documentation for troubleshooting common issues. The self-service option includes public forums and guides, which makes the plan ideal for smaller teams or independent users. - **Standard plan**: This plan offers regional support during business hours in your time zone, ensuring assistance is available when needed within standard work hours.  - **Premium plan**: This plan provides 24/7 premium support with faster response times, ensuring round-the-clock availability for urgent assistance. It offers less-than-one-hour support for critical issues.  - **Enterprise plan**: This plan delivers 24/7 enterprise-grade support for all issues and access to a dedicated senior support team. It also includes direct phone support for immediate resolution. ## Is Jira Service Management right for you? ### Assessing your requirements Determining whether Jira Service Management is the right customer service software involves assessing your requirements and comparing them to what Jira Service Management offers. Here are some key factors to consider: - **Team size and structure:** Consider the number of agents, their roles, and how they collaborate. This will help you determine the appropriate plan and user licenses. Licensing costs often scale with the number of agents, so this will significantly impact the pricing of your chosen plan. - **Service request volume and complexity:** Analyze the volume and types of customer requests to ensure the chosen plan can handle the workload and complexity. Estimate the average number of customer service requests your team receives on a daily, weekly, or monthly basis. Also evaluate the complexity of the issues your team typically handles as this will influence the features you need.  - **Required features and functionality:** Identify essential features such as ticket tracking, SLAs, reporting, automation, customer portals, and knowledge base integration. Simultaneously, assess the need to integrate Jira Service Management with other tools your team uses, such as customer relationship management (CRM) and email platforms.  - **Support requirements**: Consider the level of support your team may need. These may include 24/7 availability, phone support, or dedicated support managers. If you have basic support requirements, the Free plan might suffice. However, if you need priority assistance with quick response times, you should invest in the Premium or Enterprise plans. ### Alternatives to Jira Service Management  Jira Service Management has garnered an **overall rating of 4.6 stars out of 5**. But, how does Jira Service Management compare to competitors in the customer service space in terms of pricing? When considering value for money, Jira Service Management has an average rating of 4.4 out of 5. However, some competitors offer slightly higher ratings in this category. **LiveAgent** and **Atera**, for instance, lead with a value-for-money ratings of 4.6, and paid plans starting at $15 and $149 per user per month (billed annually), respectively. **ISL Light** has a rating of 4.5 and is priced at $34.90 per month (for one concurrent user, billed annually). **Freshdesk** is also comparable, with a rating of 4.4, and plans starting at $15 per user per month (billed annually). **Dynamics 365**, has a rating of 4.3. You need to contact the vendor to know the pricing for this tool.  Each of these alternatives has unique strengths: **LiveAgent’s** mobile access feature has received an average rating of 4.7 from verified reviewers on our website. The feature allows agents to respond to customer inquiries and manage tickets on the go using their smartphones or tablets.  **Atera’s** real-time notification has received an average rating of 4.7 from verified reviewers on our website. This feature offers instant notifications via in-app alerts, emails, and mobile push notifications, allowing you to quickly address problems before they impact your clients. **ISL Light** access control and permission feature has received an average rating of 4.6 from verified reviewers on our website. It enables organizations to manage user permissions, granting team members appropriate access levels, which is particularly useful for larger teams with varying project roles. **Freshdesk’s** knowledge base management feature has received an average rating of 4.5 from verified reviewers on our website. It allows you to create a centralized repository of support articles, FAQs, and other self-service resources.  **Dynamics 365’s** support ticket management feature has received an average rating of 4.2 from verified reviewers on our website. It allows for centralized ticket creation, tracking, and resolution, enabling efficient handling of customer inquiries and improving overall service quality. Check out the other [Jira Service Management alternatives](https://www.capterra.com/p/227102/JIRA-Service-Management/alternatives/) comparable in terms of core features, pricing, and usability. ### Cost comparison: Jira Service Management vs. popular alternatives [4.5 (763)](https://www.capterra.com/p/227102/JIRA-Service-Management/#reviews) * * * Starting Price $20.00 Per User , Per Month * * * [4.7 (1754)](https://www.capterra.com/p/102188/LiveAgent/#reviews) * * * Starting Price $15.00 Per User , Per Month * * * [4.5 (446)](https://www.capterra.com/p/144309/Atera/#reviews) * * * Starting Price $129.00 Per User , Per Month * * * [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/#reviews) * * * Starting Price $34.90 Other , Per Month * * * [4.5 (3409)](https://www.capterra.com/p/124981/Freshdesk/#reviews) * * * Starting Price $19.00 Per User , Per Month * * * ### Making the final decision Jira Service Management provides flexible customer service solutions across its pricing tiers, offering plans suited to teams of all sizes and varying service level complexities. With a solid value-for-money rating of 4.4 out of 5, Jira Service Management is equipped with robust features such as ticket tracking, workflow automation, customer portals, and knowledge base integration. Based on user reviews on Capterra, Jira Service Management has particularly high scores in ticket management (4.8). Ultimately, selecting the right Jira Service Management plan involves assessing your team’s size, workflow needs, and specific customer service requirements. Consider trying out the Free plan, consulting user reviews, and evaluating how Jira Service Management’s capabilities align with your goals. By carefully considering your needs, you can choose a plan that maximizes efficiency and drives long-term success for your team. ## FAQs Do you have to pay for Jira Service Management? Yes, Jira Service Management generally requires a subscription fee. There's a free plan available, but it has limitations like supporting only up to three agents. What is the limit of Jira Service Management? Jira Service Management, while a powerful ITSM tool, has some limitations. For example, the free plan supports a maximum of three agents and includes limited features, which might not be suitable for teams with larger support needs. Likewise, the learning curve can be a bit steep, especially for users unfamiliar with ITSM concepts or limited technical knowledge. How do I change Jira Service Management to free? To change your Jira Service Management plan to the Free tier, you'll need to reduce the number of licensed agents to three or fewer. Go to your Jira Service Management instance, navigate to User Management, and identify users who are not active agents or who can be removed from the agent license. Next, go to your Jira Service Management administration area and navigate to the billing section. You can manage your subscription from this section. What is the difference between Jira and Jira Service Management? Jira and Jira Service Management are both powerful tools from Atlassian, but they serve different purposes. Jira is primarily designed for software development teams to plan, track, and manage software projects using Agile methodologies such as Scrum and Kanban. On the other hand, Jira Service Management is specifically designed for IT and service teams to manage customer requests, incidents, and problems. Who needs a license in Jira Service Management? Agents responsible for handling customer requests, resolving issues, and managing tickets within Jira Service Management usually need a license to access and utilize the full functionality of the platform. #### Methodology 1. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. 2. Our research team identified these features from vendor websites (as of December 20, 2024) based on their analysis of what users find valuable or expect from customer service software. This list is not exhaustive. For additional features, refer to the vendor’s website. [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Shephalii Kapoor is a writer at Capterra. She helps small businesses identify the right software for their needs by analyzing user reviews for top-rated software products. Prior to Capterra, she worked as an assistant content manager at InfoEdge India Ltd. She has also worked in company law, aviation, and real estate. She is a published author and has contributed to various magazines and websites. During her free time, she enjoys reading. [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Mehar Luthra is a team lead at Capterra and specializes in editing reports that cover the latest trends affecting small businesses. With nearly a decade of experience, she has edited a multitude of research articles, top-rated software reports, and thought leadership articles for diverse markets such as Brazil, Japan, Canada, France, Australia, and India. She finds it particularly rewarding to produce content that provides small-business owners with practical tips and helpful advice on topics... Related reading Table of Contents - [Overview of Jira Service Management pricing](#overview-of-jira-service-management-pricing) - [Cost breakdown](#cost-breakdown) - [What users say about Jira Service Management pricing](#what-users-say-about-jira-service-management-pricing) - [Detailed breakdown of Jira Service Management pricing plans](#detailed-breakdown-of-jira-service-management-pricing-plans) - [Total cost of ownership](#total-cost-of-ownership) - [How to choose the right Jira Service Management pricing plan](#how-to-choose-the-right-jira-service-management-pricing-plan) - [How to maximize the value of your Jira Service Management subscription](#how-to-maximize-the-value-of-your-jira-service-management-subscription) - [Is Jira Service Management worth it?](#is-jira-service-management-worth-it) - [Is Jira Service Management right for you?](#is-jira-service-management-right-for-you) - [FAQs](#faqs)