--- title: "JIRA Service Management Pricing 2026 | Capterra" description: "Learn more about JIRA Service Management pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/227102/JIRA-Service-Management/pricing/" page_type: "pricing" language: "en" --- # JIRA Service Management Pricing - Overall rating: 4.5 out of 5 from [775 reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) - Starting at $20.00 per month - Free trial: Available - Free version: Available - Credit card required: No --- ## How much does JIRA Service Management cost? JIRA Service Management has **4 different plans**. The pricing **starts at $20 per user per month** with a free plan available. ### Free - Price: Contact vendor - Billing: Flat Rate, One Time ### Standard - Price: $20.00 - Billing: Per User, Per Month #### Standard plan includes: - Custom-branded Help Center - Alerts, On-call Schedules, and Incident Escalation - Unlimited Email Notifications - Audit Logs and Multi-region Data Residency - Up to 20,000 Agents and Unlimited Customers - 9/5 Regional Support ### Premium - Price: $51.42 - Billing: Per User, Per Month #### Premium plan includes: - AI-powered Service and Operations - Virtual Agent - Asset and Configuration Management - Deployment Gating with CI/CD Tools - Advanced Alert Integrations and Incident Investigation - Real-time Incident Monitoring - 24/7 Support for Critical Issues - 99.9% Uptime SLA ### Enterprise - Price: Custom Quote - Billing: Per User, Per Year #### Enterprise plan includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues --- ## Is JIRA Service Management worth the price? ### Value for Money - Overall rating: 4.3 out of 5 - Good or excellent value for money: 86% AI summary based on 69 value-for-money rating reviews: Some users say JIRA Service Management is cost-effective at scale and appreciate its non-profit pricing, which makes it a viable solution for various organizations. Reviewers indicate that the product offers free trials and tiers, making it easy to start a proof of concept. However, some users report that JIRA Service Management can be expensive, especially for small businesses and startups. #### Rating breakdown - Ease of use: 4.2 - Customer service: 4.3 - Features: 4.5 - Ease of deployment: 4.3 - Likelihood to recommend: 77% Based on 775 total JIRA Service Management reviews. --- ## How does JIRA Service Management compare to other alternatives? JIRA Service Management's $20 per user per month starting price is toward the higher end compared to its best alternatives; alternatives start between $3 and $19. JIRA Service Management pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | JIRA Service Management — 4.5 out of 5 ([775 reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)) | 4 plans | $20.00 /user/mo | Available | Available | 4.3 | | [Action1](https://www.capterra.com/p/180609/Action1-RMM/) — 4.9 out of 5 ([238 reviews](https://www.capterra.com/p/180609/Action1-RMM/reviews/)) | 1 plan | Not available | Available | Not available | 4.9 | | [JumpCloud](https://www.capterra.com/p/175092/JumpCloud-DaaS/) — 4.6 out of 5 ([293 reviews](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)) | 6 plans | $3.00 /user/mo | Not available | Available | 4.5 | | [Freshservice](https://www.capterra.com/p/132997/Freshservice/) — 4.6 out of 5 ([792 reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)) | 4 plans | $19.00 /user/mo | Not available | Available | 4.4 | | [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/) — 4.8 out of 5 ([341 reviews](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/)) | 3 plans | $1657.50 /yr | Available | Available | 4.8 | --- ## What reviewers say about JIRA Service Management's pricing ### What they like - **JIRA Service Management is cost-effective at scale and appreciate its non-profit pricing** Which makes it a viable solution for various organizations. Reviewers indicate that the product offers free trials and tiers, making it easy to start a proof of concept. - **The licensing options fair and the initial pricing attractive** They say it is affordable compared to similar products and appreciate the flexibility to start with a free version and scale up as needed. - **Reviewers also mention that the product is worth the cost due to its high-quality service and competitive pricing** ### What holds them back - **JIRA Service Management can be expensive** Especially for small businesses and startups. They feel the licensing model can be restrictive and costly, particularly when additional licenses or add-ons are required. - **The pricing structure confusing and mention that the cost can escalate with the need for more agents or advanced features** Users also indicate that the software's price is higher compared to other project management tools, making it less accessible for organizations with limited budgets. ## Price & value in reviewers' words * * * 5 out of 5 stars > "Asset inventory worked like a charm and it's versatile possibilities for integration allowed to finally create a single and accurate place of reference for all company IT and other assets (office, cars etc.)." Reviewer: Ivan K. Role: Senior Security Architect * * * 4 out of 5 stars > "It has a very high adoption rate and big user base, therefore there are a lot of tutorials on how to do some certain things with Jira Service Management." Reviewer: Mai V. Role: Product Manager * * * 5 out of 5 stars > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." Reviewer: Swathi J. Role: Software Developer * * * 5 out of 5 stars > "Pricing is a bit concern for businesses with limited budgets." Reviewer: Naveen C. Role: Senior Technical Manager [Check all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)