# Page 6 | JIRA Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is JIRA Service Management the right Incident Management solution for you? Explore 762 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227102/JIRA-Service-Management/reviews --- JIRA Service Management 4.5 (762) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 6 - Reviews of JIRA Service Management ## Showing most helpful reviews Showing 126-150 of 762 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GP Guibson P. Google Workspace Deployment Lead Engineer Information Technology and Services Used the software for: 2+ years ### "Great Project Management Tool that enables teams to cross collaborate and become efficient" August 18, 2023 5.0 It is very user friendly, once the adoption and the knowledge of what is trying to be achieved, Tasks become a huge help on a daily project lifecycle Pros The most important part of the Jira functionality is the availability to enable teams to create, update, comment, assign, and establish a clear channel, and expectations that are required to complete a project in an organized and efficient fashion, the feasibility of documenting and creating a project status report based on tasks, pre-defined or project tailored tasks. Cons I believe that graphical interface dashboards would help to be robust, meaning, more detailed information, and the availability to generate clear reports is always useful for clients that don't want to access Jira, and just want an insight dashboard or the Project Lifecycle. Review Source Anoop K. Senior Analyst Retail Used the software for: 2+ years ### "Excellent & Agile Task Management Tool " February 24, 2023 5.0 Overall my experience with Jira service management has been really good. It is known for its flexibility, customization options, and integration capabilities. Pros Jira Service Management is highly customizable, with a wide range of configuration options, add-ons, and integrations available. We create tickets on daily basis and also link it with confluence documents to track our workflow and tasks. Since its cloud based tool collaboration features, including real-time chat, comments, and status updates, making it easy for teams to work together. We also use to track performance and identify areas for improvement.It helps our team to automate routine tasks, such as ticket routing and notification, which can save time and improve efficiency. Cons Sometimes integration becomes difficult and also the company can solve this issue by providing video guides which can help the user to understand easily. Review Source SK Syed K. QA manager Information Technology and Services Used the software for: 2+ years ### "JIRA ticketing tool" January 11, 2023 5.0 Jira is a complete solution for tracking an historic even and related events as the tickets and sub tickets are linked under one roof. Pros This product has a detailed set of options which you can select from wide variety and skip which is not relevant, this is easy to use and can be easily integrated into any business. Cons Its has lot of options but if you know what you want you stick to the points you need and skip rest. Review Source VR Verified Reviewer Digital Analyst Information Technology and Services Used the software for: 1-2 years ### "Produit de gestion de service ultime pour les entreprises" February 19, 2023 5.0 Pros Les points forts de JIRA c'est la gestion de projet, la personnalisation, la collaboration, le reporting, l'intégration, l'automatisation et le support de Jira Service Management. Cons Le coût élevé, la complexité qui demande des compétences pour la mise en place, l'interface utilisateur peu attrayante, la performance parfois lente et les limitations de personnalisation peuvent être considérés comme des points faibles de Jira Service Management. Review Source Shayla B. Human Resources Specialist Internet Used the software for: 2+ years ### "Probably the top program for managing projects" February 15, 2023 5.0 Jira is a sophisticated and flexible project management solution with a wide range of applications. Jira's strengths lie in the depth of its task management features, the breadth of its integrations, and the depth of its reporting and analytics tools, all of which contribute to the program's capacity to help you better understand your projects and teams. Pros To accommodate the fact that various people have different ways of doing things, this user interface may be easily altered to fit individual needs. Jira makes it simple and quick to design and implement unique workflows and rules. One way to break down large projects into manageable chunks is to keep everyone in the loop on how things are shaping up. Cons Jira's flexibility allows for personalization, but more in-depth modifications may call for specialized skillsets.Performance difficulties: Some users may have performance issues, especially when working with larger projects or those that include complicated procedures. Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/)[ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) The simplicity of the software's implementation makes it ideal for use in a cloud setting. More than that, it serves as a model of efficient software for managing both projects and tasks. Review Source Nick M. Senior Product Manager Financial Services Used the software for: 2+ years ### "Great for Smaller Businesses, not for the Large Enterprise" July 23, 2022 3.0 Pros Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool. Cons Form design for your main portal can sometimes be wonky, as navigating through the options takes a bit of getting used to and aren't the most intuitive at first. Workflows are also very simple and complex decision-making based on external data is not readily available. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing JIRA Service Management Service Management ultimately was chosen because it integrated perfectly with our Jira instance and allows for seamless story/epic creation from internal customer requests, porting the information over was made very easy by this fact and the workflows you can create between the two are very useful. Review Source AM Aditya M. QA Lead Financial Services Used the software for: 2+ years ### "JIRA : Hero of Project Management Tools" September 15, 2023 5.0 its a great experience using JIRA and I would recommend it to use . Pros its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring boards to avoid unintended confusions .bug tracking and user story creations - made my easy to track and progress in right direction . Cons with my current usage of JIRA - nothing I dislike about JIRA - it does everything that I am asked to do .it Review Source VR Verified Reviewer Software developer Computer Software Used the software for: 2+ years ### "Excellent project management tool" May 5, 2022 4.0 I have been working with JIRA Service Management for 4 years now and I found out that every process connected to software development can be easily described and tracked using this tool. I have also used the ticketing system a lot and found it very intuitive and always found what I needed. Pros It's the best tool for project management I have worked with. It's best at tracking progress of user stories and tasks, but works well also as a ticketing system and time tracking application. It is easy to track multiple projects at once thank to a possibility to create dashboards and groups for each of them. It can also be integrated with confluence in order implement an integrated knowledge base. Cons The text editor could be improved, as well as some features could be implemented to make the user stories and filtering management a bit more user-friendly and provide better user experience. Review Source VR Verified Reviewer HelpDesk N1 Computer & Network Security Used the software for: 1-2 years ### "Jira Service Management: Optimice sus operaciones de servicio con la potente solución de Atlassian" May 6, 2023 4.0 Jira Service Management is a powerful and versatile tool developed by Atlassian, a leading software development company that specializes in creating products for collaboration, project management, and software development. Atlassian has a proven track record of producing high-quality and innovative software that is widely used by organizations of all sizes around the world.One of Atlassian's most popular products is Confluence, a content collaboration tool that is often used in conjunction with Jira Service Management. Confluence is designed to help teams collaborate and share information more efficiently by providing a central location for storing and sharing documents, meeting notes, and other important information. It integrates seamlessly with Jira Service Management, allowing users to easily access information from both platforms.Overall, Jira Service Management is an excellent service management tool with many powerful features and capabilities. While there may be a learning curve involved in getting started with it, most users find that the benefits of using the platform far outweigh any potential drawbacks. With its integration with Confluence and other Atlassian products, Jira Service Management is a great choice for organizations looking to streamline their service operations and improve collaboration and productivity. Pros Jira Service Management itself, is a robust service management tool that offers a wide range of features and capabilities. Some of its key strengths include its flexibility and scalability, which make it an ideal choice for businesses of all sizes. It also offers powerful automation capabilities, allowing users to streamline their workflows and improve productivity. In addition, Jira Service Management provides detailed analytics and reporting tools, giving users valuable insights into their service operations. Cons Of course, like any software tool, Jira Service Management has some potential downsides. For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with complex workflows or service structures. Additionally, some users have found the interface to be somewhat complex and overwhelming at first, although with time and experience, most users find it becomes more intuitive. Review Source VR Verified Reviewer Client Lead Marketing and Advertising Used the software for: 2+ years ### "JIRA for Project Management " December 28, 2022 5.0 Overall it’s a very important tool in our project management. Pros The issue assignment, collaboration and prioritisation are the best features of this software. Recurring issues feature also tops the list of best features. Best tool ever. Cons Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on. Review Source Tora M. IT Service Desk Lead Financial Services Used the software for: 1-2 years ### "Expert service management system" April 30, 2023 4.0 I mainly use it for task management on small projects, but I plan to gradually expand the scope of use as I get used to the operation and screen environment. Since it can be used in a wide range, it is recommended that I use it for task management and workflow for small-scale projects with a small number of people to get a feel for its operation. Sharing issues with project members in other companies or remote locations is possible. You can discuss and work on a common visualized platform, such as managing work progress and solving problems. Pros It is a slightly different tool from the so-called general ITSM system (or service). Operation and maintenance (though not limited to) tend to be individualized. Still, JIRA caters to tasks and support on a "role" basis, so sharing knowledge using OJT is possible, depending on ingenuity. Cons It may be a problem due to the multifunction, but I think the problem is that the screen is a bit hard to see. (The problem may be solved by changing the layout of frequently used functions, but I haven't used it much yet, so I think it will be a problem that will be solved as I use it). Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing JIRA Service Management Functionality that manages queries centrally. Improved working conditions enhance visualization and efficiency. Queries, support and information distribution are centralized, so there is no waste in work, and it is simple and clear what to do next so that I can do my job. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Because we can search by tag, we can quickly find problems and solutions, success stories and reference examples. Since the SLA can be configured according to individual design, the achievement status can be confirmed in a report, and the current progress and what needs to be done can be shared immediately. Full-text search is possible with indexing, so this system has a sense of security, even if you think you missed it. Review Source AC Abhinav C. Program Manager Telecommunications Used the software for: 1-2 years ### "Ticket Management now became easier!" November 30, 2022 4.0 Pros Ticket management has been a breeze for our teams as we were lacking one stop solution for all out team other than dev teams, every colleague in out company can now get their issues resolved as per there query and doesn't require any manual intervention.Its easily integrable with. JIRA so are teams can link tickets in case of any enhancement. The UI is quite simple and easy to use. Cons The initial setup was a little cumbersome due to multiple rules which we needed for our business, other than then there are no issues! Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Review Source VR Verified Reviewer Consultant Information Technology and Services Used the software for: 1-2 years ### "One of the best Service Management tools in the market!" August 27, 2022 4.0 This is a great service desk software. It has some great features, and the overall experience with it has been really good even though it was used for a very critical and big project. Tickets can be transferred to other users seamlessly. Documents can be assigned to tasks and incidents which can help other users understand what is in front of them easily. Overall, it is very important in handling support based tasks that run 24\*7. Pros Jira service management is one of the best service desk softwares in the market. The ease of use is great, even for users new to the software. It helps the users keep a proper and clean track of the incidents/tasks/etc they have. One of the best things about Jira Service Management is that multiple teams can easily collaborate and work on it. This enables big projects involving various teams to work seamlessly. Cons There are not many major disadvantages with using this Jira Service Management software. But a user must be careful while deciding to delete a ticket, because once deleted it is goodbye for ever. It cannot be retrieved. This option can be modified to allow retrieval of deleted tickets to ease the process for users who might delete important tickets unintentionally. Review Source VR Verified Reviewer Product manager: tools&automations E-Learning Used the software for: 2+ years ### "Well, everyone knows Jira — I just decided to reflect here" January 13, 2023 2.0 I hate Jira and think the only reason everyone uses it is that they're just used to suffer.Here's an article about it:\[SENSITIVE CONTENT\] Pros After latest update the visuals are quite pleasant.You can really construct complex filters if you know what you're looking for.Task IDs unfurl into links.Permissions are very granular (although complex and you won't understand how to use them). Cons Expensive.No obvious features or you have to pay extra: time tracking, dark mode, CHECKBOXES. Reason for choosing JIRA Service Management Legacy — it was already there. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Notion](https://www.capterra.com/p/186596/Notion/) Because Jira is ugly, unintuitive, poorly thought through and tries to charge you for every little thing it's supposed to have out of the box. Review Source VR Verified Reviewer Analista en venta Professional Training & Coaching Used the software for: Less than 6 months ### "Automatización de procesos" May 14, 2023 4.0 Pros Tiene muchos puntos a favor como una gestión completa de tickets, automatización de procesos, colaboración efectiva, portal de autoservicio, informes y análisis, entre otros, dando una mayor eficiencia, satisfacción del cliente y mejora continua en la prestación de servicios de soporte técnico. Cons Si eres nuevo con este software, vas a tener un poco de complicaciones , por ende necesita cierta capacitación para poder adquirir conocimientos técnicos y poder personalizar tu sistema. No tiene una versión gratuita, por ende su costo puede ser elevado. Review Source VR Verified Reviewer Post Production Engineer Entertainment Used the software for: 2+ years ### "Powerful and Capable, but easy to over complicate things" November 7, 2020 5.0 Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn Pros Its flexibility. It's a simple statement, I agree, and you're probably reading this wondering why I'm being so vague. But JIRA software is a bit hard to summarize simply because it's just so flexible. There's no "correct" way to use it. It's rest API is pretty powerful too and very easy to extend Jira to "integrate" with 3rd party applications that doesn't have an official Jira integration. Cons Creating workflows can easily become very confusing and you can easily break how your projects in Jira work if you aren't careful. With every Jira production license you also get a free dev license so that you can set up an isolated dev/staging environment. This is invaluable and highly recommended. The downside is that there is no easy way to migrate any of your changes from dev to production. But there are 3rd party plugins for that. Reason for choosing JIRA Service Management Jira's popularity amongst many start ups and organizations said to me that it would be easy to find information from other uses on how to make Jira perform tasks that could be considered edge cases. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Lansweeper is great for asset management but its ticketing/help desk features are really lacking. Review Source VR Verified Reviewer Manager Biotechnology Used the software for: 2+ years ### "Jira is the best issue tracking software out out there!" December 6, 2022 5.0 Pros Easy to use, easy to configure, easy to train internal team members on how to use and set up workflow; great visualizations and ability to track and trend issues is unparalleled Cons There is not much that I dislike about the software. I guess what could be improved is potential integration with IoT products or IFTTT Review Source VR Verified Reviewer ICT Systems Coordinator Music Used the software for: 6-12 months ### "A great option for on-site ICT service desk management" July 23, 2019 5.0 Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us. The software is usable in its default setup but we have found that there is still plenty of customisation that can be done if needed to suit more complex requirements. Pros I find the UI of Jira Service Desk very clean and modern compared to other service desks software on the market. Included with the service desk is a customisable user-facing portal for users to raise tickets in, which proved very popular with staff when raising tickets alongside traditional email tickets. Due to the way Jira splits service desks into different projects, we were able to create service desks for other departments in the organisation which helped improve productivity and workflow. There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!). We found the default setup of Jira Service Desk fit our needs very well, but it is very easy to customise ticket workflows and other features to suit more complex needs. Cons For a service desk technician using Jira Service Desk the back-end UI for managing tickets can be a little overwhelming, however this can be fixed by editing the default workflows for tickets to hide not required information and details. The administration settings are somewhat unintuitively set out for system administrators, but once you get to grips with the layout it becomes easy enough to find what you need from the settings page. We found the instructions on the Atlassian website for setting up an external redirect with a custom URL in IIS a little sparse on detail, but a quick trip to the Atlassian forums cleared up any queries we had with the process. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing JIRA Service Management We chose Jira Service Desk as it was one of the few with a pricing model that worked for us; being a non-profit organisation, their free licencing for non-profits was a huge selling point to us. This was coupled with the fact we were at the time considering implementing both OpsGenie and Confluence (which are also Atlassian products) so we felt staying within the Atlassian ecosystem would prove beneficial. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) We switched as part of a service contract change which meant our Kaseya service desk which was provided by our MSP was no longer an option. Instead we decided to look at alternative service desk software that could be used for our needs, and as we were at the time considering implementing both OpsGenie and Confluence (which are also Atlassian products) we decided to remain in the Atlassian ecosystem and choose Jira Service Desk. Review Source CS Chirag S. CITO Insurance Used the software for: 1-2 years ### "Efficient service desk for companies small, medium or large" February 14, 2020 5.0 Prior to using Jira Service Desk, were using a combination of Excel and SharePoint with workflows. We couldn't get great reports. It was hard to customize. Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow. We brought in Jira Service Desk as a test bed. Within 2 hours, we were testing and customers were putting in tickets. While we used most of the default settings, the value we were generating was way beyond we ever had. Then, we set up SLAs and watch reports for a few days. We were able to see everything we wanted - who reported the issue, when, what was the priority, how many comment exchanges happened, how much time did we spend, did we meet SLAs, what was the solution, etc. Fast forward 2 years. We are now able to create strategies to service internal and external customers better based on the data from Jira. It has helped us go from making gut-feel decisioning to data-centric decisioning. Good data wins debates. Jira helped us with good data. We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers. Pros Jira Service Desk was very easy to get started with. You could literally sign up for it and begin using it within an hour. Ticketing system is very customizable and powerful. Customers can be added in bulk and customers can sign up for entering issues. We were able to create different projects (or service queues) so that customers could send requests for IT help, or administrative help, or help with projects. Each such project/queue had different fields. Metrics are all built into the software, so we can know how often Service Level Agreements were breached, who breached them etc. The sheer amount of customizability is a joy. However, without discipline and thoughtfulness, it is very easy to customize it the wrong way. Cons We feel that the price point could be lower and the speed could be a little faster. Atlassian has made improvements with speed. If a company had 5 people manning different queues and the issue volume is low, the cost would be ~1500/year for those 5 users. So, it would may not be cost effective for a small company that is watching their costs closely. We also felt that a Wiki is not built in. So, if a common solution needs to documented that spans multiple tickets, there's no way to do so. We could buy Confluence from Atlassian for an additional cost. Alternatives considered [Pivotal Tracker](https://www.capterra.com/p/227356/Pivotal-Tracker/)[Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing JIRA Service Management Asana has been working on improving the speed of their software. Their slowness has been well documented on various sites. Even their own team acknowledged and worked hard. We were not just read to jump into Asana due to the slowness. Trello was great - fast and easy to use. Reporting was missing. Pivotal Tracker felt like it was well suited for dev work and was comparable more to Jira Software. Basecamp felt like it was well suited for project work. Jira Service Desk fit the bill for IT help desk, admin help desk etc. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Our previous solution was built on SharePoint. It was slow. Very slow. We had workflows that drove communication after an issue was entered. Workflows would break often with hard-to-understand errors and debugging them was difficult. We had to build all the reports surrounding data we collected from SharePoint. Most reporting surrounding SharePoint were manual. We spent more time debugging issues with SharePoint than the time we spent on the most demanding customer. Something had to change. We tested Jira Service Desk one day and within hours our customers were using it. There was a day and night difference between the two systems and customers were happy. Built in reports were excellent. Review Source FB Florea B. Product Owner Information Technology and Services Used the software for: 2+ years ### "Good for Product Companies not so good for Support " August 23, 2023 4.0 It is a Jack of all trades, Jira can thrive in the right hands if you have for example a few teams working in a Nexus Framework or even lower tier Scrum/Kanban/Scrumban this tool has it all , you can setup Kanban boards within minutes , access structure can also be tailored to fit a specific team need , whether it is to give full permissions to a developer or tech lead or just read access to a stakeholder.My experience with Jira is a positive one however I only give it 8/10 for price and for utilizing it in SD Environments. Pros Jira is a good tool , we used it mostly for Product Management based work due to it's easy to share and easy to grant access features I find it ideal in a Product based environment and that is where it shines best . (decent pricing , good collaboration , good reporting ) Cons At this price point , you have a lot of variety and the market becomes very competitive , you can go other options if you have a Support department for example , if money is no option than this can also fit that role , however the additional features that Jira offers I feel might be lost on support.Summary : Great for Product , Medium for Support Review Source Rama D. Programmer Analyst Information Technology and Services Used the software for: 2+ years ### "User Friendly Work Management Tool" September 16, 2023 5.0 Pros JIRA is very useful to use while compared to other tracking tools. It helps us to track the issues and progress assigned within the different teams. You can also filter the stories assigned to us that helps you monitor on track ! Cons I don't have any major dislikes about JIRA Service Management. Review Source Mike S. IT Especialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Innovating IT Workflows" May 12, 2023 5.0 JIRA Service Management is an exceptional platform for IT project management and customer support. Its customization capabilities and the efficiency it offers in problem resolution and cross-team collaboration make it well worth the investment. Pros The platform offers a wealth of issue tracking features, reports and metrics that make it easy to monitor productivity and identify areas for improvement. In addition, the self-service portal and integrated knowledge base provide end users with useful resources to resolve issues on their own, reducing the support team's workload. Support for process automation is also impressive, enabling the implementation of automated rules and actions to streamline and optimize workflows. Cons Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn. Initial setup and customization takes time and effort. Review Source FAG Felix Alberto G. Help Desk Information Technology and Services Used the software for: 6-12 months ### "El mejor gestor de incidencias" February 3, 2023 5.0 Es mi gestor del día a día para mi y para mis clientes. Dependo de el día a día para poder gestionar incidencias de diversos tipos y poder mantener mi trabajo al día y mis tareas sin terminar como pendientes. Pros El orden. El hecho de poder seccionar las incidencias por departamentos y a su vez poderlas redirigir a un personal en especifico. Cons Su sistema de notificaciones da la sensación de ser bastante indiferente, creo que las notificaciones deberían ser mucho mas personalizables, no considero que sea un aspecto que no me guste, sino un aspecto en el que se puede mejorar muchísimo. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing JIRA Service Management Por que nos urgia mucha mas prisa poder implementar un gestor de incidencias. Review Source Brandon A. CTO Computer & Network Security Used the software for: 6-12 months ### "Well Adapted For ITSM " May 25, 2021 5.0 Pros This product is well Adapted for this Industry. It is well built, reliable, and can get things done. We. An have multiple escalation routes, track out tickets easily, and keep track of everything in a logical manner. Cons Integrations were extremely time consuming to setup. A lot of custom Dev work was needed to make basic integrations function. They pitch that you can easily integrate into many tools, but in my experience this is not the case. Review Source RS Rakshit S. Senior Product Manager Information Services Used the software for: 2+ years ### "Jira review" April 5, 2023 5.0 Tracking of defects and work done by the team has been tracked by me through JIRA and this has helped me to bring more visibility in the project as everyone knows what others are working on. Pros Creating a board in Jira, maintaining a Backlog items list, Creation of sprints. maintenance of sprint, Maintenance of team members and tracking the work done by the team are the services i like in Jira.Also the burn up and burn down charts provided by Jira are xecellent Cons The export to excel features can be improved in JIRA. Alternatives considered [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Reason for choosing JIRA Service Management Because of the ease of use . Review Source Talk to a Capterra advisor for free and get results within 15 minutes.