# Adobe Commerce Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Adobe Commerce Software - reviews, pricing plans, popular comparisons to other eCommerce products and more. Source: https://www.capterra.com/p/227129/Magento-Commerce --- # Adobe Commerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Adobe Commerce ## What is Adobe Commerce? Adobe Commerce brings innovations from across Adobe to accelerate sales and set brands apart with personalized, engaging commerce experiences that increase conversion and speed global expansion. It supercharges site performance with a lightning-fast, SEO-optimized storefront, AI-powered search and recommendations, native testing, and intuitive authoring backed by an integrated DAM. A scalable catalog supports both B2C and B2B sales across multiple sites, brands, markets, and price lists—helping teams manage complexity while fast-tracking growth. Delivered on a secure, scalable SaaS platform, Adobe Commerce ensures customers always benefit from the latest innovations, with automatic updates and managed operations that lower TCO. For companies not ready to replatform, Adobe Commerce Optimizer adds a modern storefront and merchandising capabilities that allow brands to boost performance, conversion, and sales alongside existing backends. ## What is Adobe Commerce used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Recognitions Shortlist Overall rating Based on 658 user reviews Reviews sentiment Positive 87% Neutral 11% Negative 2% Pros & cons Extensive e-commerce customization options Robust e-commerce site builder High total cost of ownership Frequent bugs and technical glitches Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - eCommerce / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Adobe Commerce alternatives Highest Rated [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (2,045)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (174)](https://www.capterra.com/p/186941/Sku-IQ/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,694)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [View all alternatives](https://www.capterra.com/p/227129/Magento-Commerce/alternatives/) ## FAQs about Adobe Commerce Overview ### What problems does Adobe Commerce solve? Adobe Commerce solves complex ecommerce operations such as managing large product catalogs, multi-store and multi-language storefronts, B2B and B2C pricing, inventory tracking, and order processing in one system. Ecommerce managers, developers, IT teams, and enterprise retailers benefit most when replacing rigid storefronts, disconnected tools, and manual merchandising workflows. Answer based on 371 reviews Overview ### Which roles and teams benefit most from Adobe Commerce? Adobe Commerce is most used by business owners, executives, marketing teams, and web development professionals managing online storefronts. Leaders use it to oversee revenue growth and digital strategy, marketers run promotions and customer campaigns, while developers, designers, and IT teams customize storefronts, integrations, performance, and day-to-day ecommerce operations. Answer based on 586 reviews Overview ### What company size and industries is Adobe Commerce built for? Adobe Commerce is built for mid-market and enterprise brands, but 73% of reviewers come from small businesses, with 15% midsize and 13% enterprise. It is used most in Computer Software and Information Technology and Services, each at 12% of reviewers, followed by Retail at 10%. Answer based on 658 reviews Features and Usability ### What are the key features of Adobe Commerce? Adobe Commerce includes core eCommerce features like catalog management, shopping cart, order management, and payment processing. Differentiating features include Page Builder for drag-and-drop website creation, multi-store and multi-currency support, customer segmentation, inventory management, and third-party integrations for CRM, shipping, and ERP systems. Answer based on 177 reviews Integrations ### Which third-party tools and platforms does Adobe Commerce integrate with? Adobe Commerce integrates with over 90 third-party tools, including PayPal for payments, Adobe Analytics and Adobe Target for analytics and personalization, Klaviyo and SendGrid for email marketing, Akeneo Product Cloud for product data, IBM Sterling CPQ for configuration and pricing, and AWS for Data for infrastructure. Answer based on 124 reviews Getting Started and Support ### How easy is it to onboard and train a team on Adobe Commerce? Adobe Commerce takes more time to onboard than simpler ecommerce tools. Live online sessions, webinars, videos, and documentation help teams learn the basics, and users with prior ecommerce or technical experience ramp up faster. Nontechnical users, beginners, and admins handling setup, customization, or integrations usually need more training and hands-on practice. Answer based on 63 reviews Getting Started and Support ### What customer support options does Adobe Commerce offer, and how do users rate the experience? Adobe Commerce offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often find the help center, documentation, and community resources useful, and some describe support staff as helpful. However, others report slow response times, inconsistent resolution quality, and a frustrating experience when issues require escalation. Answer based on 165 reviews Security ### How does Adobe Commerce handle data security and access control? Adobe Commerce uses password complexity rules, minimum password length, account lockouts after failed attempts, and role-based multi-user access. Reviewers also describe it as secure for customer data and transactions. However, security depends heavily on regular patches and updates, and outdated or incompatible extensions can introduce vulnerabilities and extra development work. Answer based on 46 reviews ## Who uses Adobe Commerce? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 129 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 129 reviews IT & Software Development 17% IT & Software Development 17% Marketing 17% Customer Services & Support 14% Finance & Accounting 11% Others 42% Top industries Based on 129 reviews Information Technology and Services 29% Marketing and Advertising 24% Accounting 18% Retail 16% Other 13% ## Pros and Cons Extensive e-commerce customization options 96% positive reviews out of 130 Most reviewers describe features as highly customizable, supporting advanced integrations, scalability, and tailored shopping experiences. Jade M Digital Marketing Specialist, 2 - 10 employees. "Massive e-commerce platform with limitless customization and enterprise-grade features." High total cost of ownership 41% negative reviews out of 128 Some reviewers indicate pricing is high due to expensive development, maintenance, and third-party add-ons, especially for non-developers. Alissa P owner, 2 - 10 employees. "It often requires technical expertise to manage and can be more expensive compared to other platforms." Robust e-commerce site builder 95% positive reviews out of 100 Most reviewers indicate the ecommerce website tools handle complex requirements, large catalogs, and international business needs efficiently. Frequent bugs and technical glitches 79% negative reviews out of 58 Most reviewers report persistent bugs, module conflicts, and unpredictable errors that disrupt daily operations and require technical intervention. Highly adaptable and scalable platform 96% positive reviews out of 25 Most reviewers find flexibility allows easy adaptation, extensive extension use, and seamless scaling for growing businesses. Resource-intensive and slow performance 63% negative reviews out of 52 Most users comment performance and speed suffer with large catalogs, requiring powerful servers and careful optimization to avoid slowdowns. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Order Management 4.5 (68) 55.88% of 68 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Website Management 4.2 (61) 55.74% of 61 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Shopping Cart 4.5 (59) 52.54% of 59 reviewers that rated this feature as important or highly important Checkout of online store Mobile Access 4.3 (39) 48.72% of 39 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Electronic Payments 4.5 (36) 58.33% of 36 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Inventory Management 4.4 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Adobe Commerce 86 features Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Accept and track orders with multiple items Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Manage and track all internal and external communication conducted via calls, email, text, or chat Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Identify specific interactions between customers and brands Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Separate front and back end platforms to make coding changes without affecting user experience Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Pre-made examples and templates for emails Serves B2B organizations Designed for small businesses Use AI to generate content in the form of text, images, videos, etc. Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus An application for source code editing, compiling, and debugging Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Group and package individual but related items as one package set Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations Manage multiple teams and operations from a central location Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more Track and manage the profit margin between the cost of a product and its selling price. Present a catalog of inventory that customers can view Capture, organize and track product-specific data and information in a centralized location Ability to link barcodes or serial numbers with specific items for identification Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Ratings/Reviews Oversee the process of issuing refunds Purchase and replenish product stock based on inventory levels and needs Accept and track repeat orders Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Track and monitor reviews of products or services A type of incentive earned through making purchases in select categories. An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Optimize and manage the search engine optimization efforts for a website or digital content Manage and track orders being shipped to customers Integrates with shipping services Checkout of online store Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Implementation of various strategies to manage tax obligations via planning and maintaining compliance Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Create/edit commerce applications for mobile devices and/or web Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.4 (633) 4.4 Based on 633 reviews ## Pricing Value for money 4.1 (495) Value for money 4.1 (495) 4.1 Based on 495 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ MailerLite](https://www.capterra.com/p/136603/MailerLite/)[ LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (470) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (470) 4.0 Based on 470 reviews ## User reviews Overall rating 4.3 Based on 658 reviews Filter by rating 5(326) 4(246) 3(72) 2(8) 1(6) Mentioned topic Sorted by most recent Gustavo B. UX e UI Designer Information Technology and Services ### "Design que respeita quem desenvolve — e quem usa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 Trabalhar com Adobe Commerce/Magento mudou a forma como eu penso interface para e-commerce. A plataforma tem maturidade — dá pra ver isso nas decisões de arquitetura, na forma como os componentes se organizam, na maneira como o Magento 2 lida com catálogos e regras de negócio complexas. Do ponto de vista de UX/UI, é raro encontrar uma ferramenta que deixe tanta margem criativa sem abrir mão de estrutura. Recomendo sem hesitar pra qualquer operação de e-commerce que leve a experiência do usuário a sério. Pros O que mais me impressiona no Adobe Commerce/Magento é a flexibilidade real de customização. Como designer, preciso que a plataforma suporte o que eu projeto — e ela suporta. Dá pra construir experiências de compra bem elaboradas sem ficar brigando com limitações da ferramenta. O ecossistema do Magento 2 também é sério: extensões bem documentadas, padrões consistentes, e uma comunidade que realmente entende de e-commerce de verdade. Quando a gente trabalha com um especialista Magento certificado do nosso lado, o resultado fica ainda mais redondo — o que foi desenhado chega ao usuário final do jeito que foi pensado. Cons A curva de entrada é alta. Pra quem chega sem contexto técnico de Adobe Commerce/Magento, os primeiros contatos podem ser confusos. A documentação às vezes pressupõe um nível de conhecimento que nem todo mundo tem logo de cara. Não é um bloqueio, mas exige paciência no começo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Alissa P. owner Retail ### "Powerful and Scalable eCommerce Platform for Growing Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Overall, my experience with Adobe Commerce has been positive. It’s a powerful and feature-rich platform that supports growth and customization, though it requires time, resources, and expertise to use effectively. Pros I like the flexibility and scalability of the platform. It allows for deep customization and supports complex business needs, making it a strong choice for growing or enterprise-level companies. Cons The biggest downside is the complexity and cost. It often requires technical expertise to manage and can be more expensive compared to other platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD John D. Marketing Manager Marketing and Advertising ### "Powerful but expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 19, 2026 It is a very powerful tool. However it is expensive and sometimes you do need a dedicated in-house developers team Pros You can freely customise the checkout, product pages, and backend workflow exactly to your need with no limit. It can also handle complicated and massive catalog and not choke on the data. Cons Upgrade needs working. Every time it upgrades, there is a big risk of my website being down. It also has conflicts with third party plug-ins. The hidden costs of maintenance is also another pain, even though the licensing fee is free. Sometime you have to pay a specialised Magento agencies for complex maintenance tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tiffany B. Owner Construction ### "Great features!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 19, 2026 Pros Adobe Commerce helped my company with inventory, POS and editing our website. I found it easy to use with tutorials along the way and if in had questions customer service was there to support. Cons I feel it’s pricey and when in went to cancel it wasn’t as clear a process as I had hoped, but customer service did help. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I wanted to try something new and different. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ryan P. graphic designer Design ### "For the big dawgs, this one might be your ticket." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 22, 2026 Tons of extensions, documentation, and third-party developers available, which makes it easier to find solutions (or help) when things get complicated...and they most likely will at some point haha. Pros Adobe Commerce is a beast in the best way. You can customize almost every part of the storefront, checkout, product logic, and backend workflows. It’s ideal for complex catalogs, B2B pricing, and multi-store setups. Cons This is not beginner-friendly. Non-technical users may find the admin overwhelming, and meaningful customization usually requires experienced developers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Adewale S. HIO Health, Wellness and Fitness ### "Business beyond usual" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 22, 2026 Overall, i would say that Adobe Vommerce works very well for me in setting up my platform and every day to day change for my work. Pros Adobe commerce is very easy to use and gove good value for mone. Most times when i need some help, their customer support system works fine and i find it easy to navigate complex issues. Cons I think this is an issue with the device i was using ebfore now. But the pace of optimization for Adobe Commerce is high so i could help buy had to change my device as upgrading the latest versions wasnt possible anymore. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TV Thomas V. Market research interviewer Market Research ### "Good for multi stores" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 15, 2026 This is a great tool to use if you are managing multiple stores however it seems a bit overkill for a single storefront. Pros This service is wonderful for multi store management and has a really great checkout experience with great payment options. Cons The dashboard and service functions could be a little more innovative. It is a bit lacklustre for what you pay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Josep R. Graphic Design Design ### "Complete, powerful, but expensive and complex" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 3, 2025 After 5 years using it, I found it very limiting without a strong and dedicated IT team behind you... Pros Highly versatile and customizable, Adobe Commerce lets you tailor every aspect of your store’s design and logic. Cons High cost, constant need for a developer, and long working hours make it demanding to maintain the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Marko S. Administrator Information Technology and Services ### "A professional B2B, B2C efficient and fast solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 We started using Adobe Commerce as a separate platform for half of year now. During this time, a significant visitor number increase as well as new partners are now a fundamental part of our business. We have reached new customers and the overall integration is seamless, fast and stable with scalability at its core. Pros Based on Magento, Adobe Commerce helped us reach the desired B2B levels desired. We have managed to reach different markets and reorganise the small resell aspects of our operations. We have implemented Adobe Commerce to our clients as well, with speed increased and number of visits significantly increased. Cons Certain limitations, certain aspects require support or paid integrations. We had a smooth experience overall and with the help of their Customer Support we found viable solutions. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) The complexity of Adobe Commerce helped us explore more B2B options and extend our services range. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GH Grady H. Operations Manager Wholesale ### "Great tool, but you need a developer " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 18, 2025 Clever piece of software that requires deep technical understanding to manipulate it but can be used to manage site day to day. Pros Flexibility to adapt the software to so almost what ever you want. Allowing integrations and features otherwise not available. Cons You need a development team competent with adobe commerce to program and maintain the site for you regularly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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