--- title: "Adobe Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Adobe Commerce the right B2B eCommerce Platform solution for you? Explore 661 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227129/Magento-Commerce/reviews/" page_type: "reviews" language: "en" --- Adobe Commerce 4.3 (661) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Adobe Commerce Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews Jade M Digital Marketing SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Extreme customization, advanced features for large enterprises, strong community of developers for third-party integrations.“ September 6, 2025 AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I think this is an issue with the device i was using ebfore now. But the pace of optimization for Adobe Commerce is high so i could help buy had to change my device as upgrading the latest versions wasnt possible anymore.“ January 22, 2026 ES Elias S Marketing CoordinatorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I enjoy the advanced customization options that Adobe Commerce offers, which allow very tailored shopping experiences.“ September 9, 2025 AP Alissa P ownerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “It often requires technical expertise to manage and can be more expensive compared to other platforms.“ April 24, 2026 MV Marian V Community managerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “It allows businesses to customize their online stores extensively, tailoring them to specific needs and branding requirements.“ March 8, 2025 JD John D Marketing ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The hidden costs of maintenance is also another pain, even though the licensing fee is free.“ April 19, 2026 SS Stephen S ManagerChemicals, 2 - 10 employeesUsed the software for: 6-12 months. “Adobe commerce gave us the ability to market our product globally as well as giving us the opportunity to sell to other companies as well as direct customer.“ May 23, 2025 AF Aleksandra F PhotographerPhotography, Self-employedUsed the software for: 6-12 months. “The platform is difficult to set up, especially for non-developers and beginners and there is a learning curve on how to use it.“ March 9, 2025 ## Showing most helpful reviews Showing 1-25 of 661 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tiffany B. Owner Construction Used the software for: 1-2 years ### "Great features!" February 19, 2026 5.0 Pros Adobe Commerce helped my company with inventory, POS and editing our website. I found it easy to use with tutorials along the way and if in had questions customer service was there to support. Cons I feel it’s pricey and when in went to cancel it wasn’t as clear a process as I had hoped, but customer service did help. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I wanted to try something new and different. Review Source MS Marko S. Administrator Information Technology and Services Used the software for: 6-12 months ### "A professional B2B, B2C efficient and fast solution!" October 15, 2025 5.0 We started using Adobe Commerce as a separate platform for half of year now. During this time, a significant visitor number increase as well as new partners are now a fundamental part of our business. We have reached new customers and the overall integration is seamless, fast and stable with scalability at its core. Pros Based on Magento, Adobe Commerce helped us reach the desired B2B levels desired. We have managed to reach different markets and reorganise the small resell aspects of our operations. We have implemented Adobe Commerce to our clients as well, with speed increased and number of visits significantly increased. Cons Certain limitations, certain aspects require support or paid integrations. We had a smooth experience overall and with the help of their Customer Support we found viable solutions. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) The complexity of Adobe Commerce helped us explore more B2B options and extend our services range. Review Source PTC Piergiorgio Tamiazzo C. Project Manager Individual & Family Services Used the software for: 1-2 years ### "Adobe Commerce is an Accurate and Friendly Tool" July 19, 2026 5.0 Overall, the experience I have with Adobe Commerce is spectacular. Adobe Commerce is an outstanding tool that meets our expectations. Pros I am impressed by the outstanding and friendly customer support team of Adobe Commerce. Moreover, Adobe Commerce is a reliable and secure tool that gives us value for money. Cons I have zero dislikes for Adobe Commerce. Adobe Commerce has been an outstanding platform that makes work easier for us. Review Source JR Josep R. Graphic Design Design Used the software for: 2+ years ### "Complete, powerful, but expensive and complex" November 3, 2025 3.0 After 5 years using it, I found it very limiting without a strong and dedicated IT team behind you... Pros Highly versatile and customizable, Adobe Commerce lets you tailor every aspect of your store’s design and logic. Cons High cost, constant need for a developer, and long working hours make it demanding to maintain the platform. Review Source AP Alissa P. owner Retail Used the software for: 1-2 years ### "Powerful and Scalable eCommerce Platform for Growing Businesses" April 24, 2026 5.0 Overall, my experience with Adobe Commerce has been positive. It’s a powerful and feature-rich platform that supports growth and customization, though it requires time, resources, and expertise to use effectively. Pros I like the flexibility and scalability of the platform. It allows for deep customization and supports complex business needs, making it a strong choice for growing or enterprise-level companies. Cons The biggest downside is the complexity and cost. It often requires technical expertise to manage and can be more expensive compared to other platforms. Review Source Jade M. Digital Marketing Specialist Marketing and Advertising Used the software for: I used a free trial ### "Feature rich but overbuilt. " September 6, 2025 3.0 Massive e-commerce platform with limitless customization and enterprise-grade features. Requires a level of understanding the average user may not have. Pros Extreme customization, advanced features for large enterprises, strong community of developers for third-party integrations. Cons Steep learning curve, very technical, not beginner-friendly. Expensive to build, host, and maintain. Developers are very much required. Extensions often add cost and can cause compatibility issues. Alternatives considered [Payhip](https://www.capterra.com/p/251233/Payhip/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Adobe Commerce I was testing out Adobe commerce. I wanted to see if it measured up to any of the other products I used. Review Source Ryan P. graphic designer Design Used the software for: 6-12 months ### "For the big dawgs, this one might be your ticket." January 22, 2026 4.0 Tons of extensions, documentation, and third-party developers available, which makes it easier to find solutions (or help) when things get complicated...and they most likely will at some point haha. Pros Adobe Commerce is a beast in the best way. You can customize almost every part of the storefront, checkout, product logic, and backend workflows. It’s ideal for complex catalogs, B2B pricing, and multi-store setups. Cons This is not beginner-friendly. Non-technical users may find the admin overwhelming, and meaningful customization usually requires experienced developers. Review Source JD John D. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Powerful but expensive" April 19, 2026 4.0 It is a very powerful tool. However it is expensive and sometimes you do need a dedicated in-house developers team Pros You can freely customise the checkout, product pages, and backend workflow exactly to your need with no limit. It can also handle complicated and massive catalog and not choke on the data. Cons Upgrade needs working. Every time it upgrades, there is a big risk of my website being down. It also has conflicts with third party plug-ins. The hidden costs of maintenance is also another pain, even though the licensing fee is free. Sometime you have to pay a specialised Magento agencies for complex maintenance tasks. Review Source GH Grady H. Operations Manager Wholesale Used the software for: 2+ years ### "Great tool, but you need a developer " September 18, 2025 4.0 Clever piece of software that requires deep technical understanding to manipulate it but can be used to manage site day to day. Pros Flexibility to adapt the software to so almost what ever you want. Allowing integrations and features otherwise not available. Cons You need a development team competent with adobe commerce to program and maintain the site for you regularly. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Business beyond usual" January 22, 2026 5.0 Overall, i would say that Adobe Vommerce works very well for me in setting up my platform and every day to day change for my work. Pros Adobe commerce is very easy to use and gove good value for mone. Most times when i need some help, their customer support system works fine and i find it easy to navigate complex issues. Cons I think this is an issue with the device i was using ebfore now. But the pace of optimization for Adobe Commerce is high so i could help buy had to change my device as upgrading the latest versions wasnt possible anymore. Review Source SI Shardul I. System Administrator Education Management Used the software for: 2+ years ### "I love Adobe Commerce, Excellent tool to grow your business. " April 21, 2025 5.0 Overall, Adobe Commerce is a solid and exceptional platform that is very easy to use and, security-wise, it is far better compared to other CMS platforms. Pros I like that the platform is self-explanatory making it very easy to use. Cons It can take a lot of time when you want to customize something like a user interface. Review Source TV Thomas V. Market research interviewer Market Research Used the software for: I used a free trial ### "Good for multi stores" January 15, 2026 4.0 This is a great tool to use if you are managing multiple stores however it seems a bit overkill for a single storefront. Pros This service is wonderful for multi store management and has a really great checkout experience with great payment options. Cons The dashboard and service functions could be a little more innovative. It is a bit lacklustre for what you pay. Review Source BH Balazs H. Designer Design Used the software for: 1-2 years ### "Useful site" November 15, 2024 5.0 Pros I love to use Adobe Commerce because of the simplicity and transparent interface. Cons I dont have negative feelings about Adobe Commerce Review Source VR Verified Reviewer Chief Operating Officer Internet Used the software for: 2+ years ### "Robust Out of Box Features Paired with Customization" July 16, 2019 4.0 In terms of e-commerce platforms, Magento has proven to be a great value because of it extensive out of box features and relatively moderate price. Overall, it is one of the more commonly used platforms, so it is easier to find developers who know and are willing to work with the platform, which can reduce your maintenance costs. Pros The Magento E-Commerce platform offers a wide array of out of box features that are ideal for managing an online store. The platform also provides an extensive amount of flexibility for add-ons and customizations to cater to your specific business model and fulfillment needs. Extensions/Modules for the platform are readily available through a variety of vendors and developers at varying costs depending on the complexity of the feature involved. In a marketplace filled with expensive annual license fees and strict feature offerings, Magento is a great value for the investment. Cons Magento has changed it target audience significantly since its acquisition by Adobe, now catering more to mid- to large-size businesses. This is reflective in its pricing model and its termination of support for the older version of the version of the Community platform (Magento 1). It's flexibility for modules and extensions, while very beneficial, can create complexity and additional development cost when attempting to update the platform, as news releases of the corresponding extensions also needs to be available in order to ensure compatibility. The platform must be properly updated and maintained on a regular basis in order to reduce security vulnerability, which is a responsibility that falls on the consumer as opposed to Magento. Corporate support for the platform is available, but if you do not have an annual subscription the service is not as prompt. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source MN Manny N. Marketing Manager Retail Used the software for: 2+ years ### "Good for Established Stores" August 29, 2022 5.0 Pros The Adobe Commerce platform is definitely for stores that are more established and have a web developer either on staff or at their disposal to make the necessary changes and upgrades. While I'd say it's more complex than Shopify in that instance, there is a lot more functionality out of the box, whereas Shopify is very App heavy to get a certain functionality to work on your store. Cons If you do not have a developer at your disposal, working with this platform is probably going to be a bit of a struggle. I'd consider myself a rung above beginner within HTML/Website related things and I have to rely on our developer for things for sure. Review Source Emeka O. Cofounder Wholesale Used the software for: 1-2 years ### "A Robust Ecommerce Content Management System" December 30, 2019 5.0 My team used Magento to build our B2B ecommerce platform, and that helped us to get seed funding. It could have been more stressful to build the ecommerce website from scratch, but Magento eased off the stress appreciably. Pros Magento is a Content Management System (CMS) used for building ecommerce websites. I used Magento when I was part of a team that were building a B2B ecommerce website. Among the things I love about Magento include: 1. Ability to have multiple user accounts for one store: When I was working on the Ecommerce platform, there was a need to onboard merchants on the platform. The products to be onboarded were quite much and could have been very tedious for one person to onboard all of them. Thanks to the ability to create multiple user accounts for one store while using Magento. This helped to limit the stress. 2. Availability of themes and plugins; Magento makes use of themes and plugins for customisation. This is a beautiful feature as the theme allowed my team to make necessary changes so as to make the website as we desired. The plugin allowed us to add functionalities to the website. Among the functionalities that can be added include invoicing, delivery, etc. 3. Open source and free to use: Magento is an open source software and it is free to use. There are many free themes and plugins one can start using to build ecommerce websites of choice, though some themes and plugins are premium and need to be purchased before they can be used. Cons There are a few cons I observed about Magento. They include: 1. Hard to learn: It was the first time my team used Magento, and spent sleepless nights trying to understand how it works, and how to customise it. This was very stressful, and was the reason for which my team dumped it. 2. Expensive themes: Magento is not as widely used as some other ecommerce CMSs. This caused there to be fewer theme developers and also making the premium themes to be quite expensive. 3. Small community: Owing to the small user base of Magento, the community is quite small. This made it somewhat hard to get solutions online. Review Source CB Collin B. Enterprise Account Executive Information Technology and Services Used the software for: 2+ years ### "Full-featured Modern Merchandising Program " June 3, 2023 5.0 Adobe Commerce automates order, eCommerce and inventory management. Pros Adobe Commerce improves the brand of our agency through search engine optimization.Product catalog is made easy via content management and production configuration. Cons It was complex to customize product search and filtering but the vendor success team ventured and offered free support. Review Source VR Verified Reviewer DevOps Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Product" October 8, 2023 4.0 Overall a great product but support could have been improved Pros Admin interface easy to useMany features availablecan include blog posts in the shopprovides multistore featuresapi and many 3rd party integrations availableGreat user community Cons Support is not the best - can be betterToo many middleware to use magento Review Source CC Chrisitan C. Marketer Marketing and Advertising Used the software for: 1-2 years ### "Easier to Interact with Customers" December 14, 2022 5.0 It enabled us to provide a great customer experience and gave us the ability to manage our product catalogs efficiently. The analytics and marketing features were also very helpful in understanding our customer base and driving more sales. Pros I liked the ability to provide excellent customer service to our customers. With Adobe Commerce, we were able to quickly respond to customer inquiries and provide product information. We also enjoyed being able to customize our product catalogs to meet the needs of our customers. Additionally, with Adobe Commerce, we were able to easily analyze customer behavior and purchasing trends to better understand our customers and target them with more relevant offers. Cons I liked least about Adobe Commerce was that it had a steep learning curve and required a lot of time and effort to understand and use all of its features. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source Steve M. Dir. of Dig. Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Only committed Adobe users should buy this software" October 31, 2019 3.0 We were on Magento 1 and when it came time to upgrade, we realized that everything would have to be rewritten for M2. So, we decided to abandon Magento entirely and will save at least $8,000 month and probably $100k per year in dev fees. We'll be going with BigCommerce from now on. Pros Magento has tons of features A huge amount of apps to purchase Many qualified developers to contract with Standard features like page builders now come with it Rock-solid security Cons Magento is ridiculously expensive. Not just for the licensing of the Enterprise version, but for the apps, the developers and the entire ecosystem. You aren't getting the true value of open source any more. The only way Magento makes sense is if you are a part of the Adobe ecosystem and need to rely on the integrations that Adobe will (eventually--not fully done) provide. Reason for choosing Adobe Commerce We originally chose Magento for its power, but the power:cost ratio is terrible. We'll be using BigCommerce from now on, finally switching over early next year. Projected cost savings is over $100k per year and revenue increase should be $1M or more. Review Source Oshan M. Mobile Apllication Developer Information Technology and Services Used the software for: 2+ years ### "Magento : Perfect eCommerce platform" November 13, 2018 5.0 More than just an ordinary eCommerce platform which is efficient and effective . Pros Magento is suitable for any business group whether it is a small or large business and its admin dashboard will provide a perfect overview of the business.We can use free and paid plugins as our requirements.It is a Responsive eCommerce platform which can runs on any mobile or computer devices and also Highly customizable and developer friendly CMS platform.Enriched with important features and functionalities to provide everything in a one platform. Magento is capable for integrations such as payment gateways and able to set up currency and languages depend on the location. Cons I'm using magento 2.2 . The main con according to me is, when i need to edit the content of a page it will give us only a small size text area(text box) which is difficult to work with using mouse scroll and also If we are having large number of products website may slow with its performance. Developer skills are required if we want to customize the platform. Review Source VR Verified Reviewer Hytek Group Marketing Manager Oil & Energy Used the software for: 2+ years ### "Industrial performance on an open source platform " July 2, 2018 5.0 Incredible way to leverage the power of e-commerce on the internet. Pros Magento proves time and time again to be scalable beyond any other e-commerce platform that I've tried. With millions of plugins and plenty of developers working freelance worldwide, we've never hit a problem that can't be solved with an inexpensive plugin or a few hours of third-party development costs. We've put through tens of millions of pounds of transactions throughout the years and the ability of the websites to handle peaks and troughs of traffic are unparalleled. Cons The software needs a true developer to customise it's functionality. If you wish to do something that is not handled by a plugin, the process of specifying and developing a custom function takes more involvement than on other platforms. Magento provides a bulletproof solution for enterprises where a member of staff can be tasked with the daily running of the site, it's not a "fire and Forget" solution by any stretch of the imagination. Review Source Ouattara B. Telecom Technician Telecommunications Used the software for: Less than 6 months ### "To create a professional ecommerce platform" December 4, 2022 4.0 I loved working on Adobe Commerce, but it's good to point out that it's a service aimed at professionals, so it would be better to entrust it to an agency for optimal results. I used it with Adobe Analytics; it allowed me to have advanced statistics and boost my productivity Pros Since Adobe Commerce has taken over Magento, we must admit that there have been many improvements, and this is to be congratulated. Backend design is much more simplified, especially the drag and drop, no need to get confused in the source codes, the integration of AI for site optimization, and increased turnover, are among other tools that facilitate the use of Adobe Commerce. Adobe has brought the professional touch that we recognize. I love the page builder. It's good to point out that it's quite light and mobile-friendly, so SEO optimized. I'm just going to recommend it; you won't be disappointed Cons No particular problem was encountered during my useIt is not free Review Source Abid S. Manager Operations Banking Used the software for: 1-2 years ### "The best E-commerce Platform for Website" April 30, 2020 5.0 My overall experience with Magento is really awesome and good. Because I have developed a number of websites for my users using the Magento. My customers really like the themes and templates of Magento. I really like the payment gateways which I can add on my website using the Magento. No doubt, the process of adding the product on the websites is really easy and simple. I always use some external extensions for different e-commerce purposes. In short, I am really satisfied with Magento and I really love and like this unique e-commerce shopping platform. Pros Magento commerce allows you to build stunning and professional e-commerce websites. You can increase your online shopping experience. The dashboard is really simple and incredible, where you can easily add products with different content like a description of the product and images of the product. You can see order and customer details in such a simple way. Magento Marketplace is the platform where you can get professional extensions for your Magento commerce website. These modules can improve your online store business and can give a unique and professional look to your website. Cons No doubt, Magento is the best e-commerce platform which is very best for the beginners and also for the advanced users. Selling products online now very easy with Magento. I don't think so there is any negative point in Magento. Because all options are really incredible and fabulous for the e-commerce business users ans also for the customers. Review Source VR Verified Reviewer Digital Design Coordinator Public Safety Used the software for: 6-12 months ### "It was easy to transition from WordPress to Magento for a large e-commerce site" July 12, 2018 5.0 Ability to successfully handle business with various types of customers for a business that does both b2c and b2b. Pros I used to think that WordPress was the best CMS available. However, once I started working for a company with complex e-commerce needs, I soon realized that WordPress just wouldn't do the job. What I enjoy about Magento is its ability to handle complex systems, and it's ability to integrate with various systems and plugins. Our business is both b2c and b2b, and I'm amazed at Magento's ability to handle our different types of customers. Cons At first I felt like the interface was a little clunky. It was not as clean of an interface as I was used to with WordPress. At first it can be a little overwhelming to navigate, but it doesn't take too long for the interface to become second nature. Also, there are a few work arounds that are needed here-and-there. For example, it's easier to copy and paste html code into a text editor instead of editing it within Magento. And sometimes there is a "save and continue" button that doesn't make much sense, as it redirects you to another page as soon as you save your work. But you get used to all of this pretty quickly. 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