# Adobe Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Adobe Commerce the right B2B eCommerce Platform solution for you? Explore 657 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227129/Magento-Commerce/reviews --- Adobe Commerce 4.3 (657) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Reviews of Adobe Commerce Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews SS Stephen S ManagerChemicals, 2 - 10 employeesUsed the software for: 6-12 months. “Adobe commerce gave us the ability to market our product globally as well as giving us the opportunity to sell to other companies as well as direct customer.“ May 23, 2025 AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I think this is an issue with the device i was using ebfore now. But the pace of optimization for Adobe Commerce is high so i could help buy had to change my device as upgrading the latest versions wasnt possible anymore.“ January 22, 2026 Jade M Digital Marketing SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Extreme customization, advanced features for large enterprises, strong community of developers for third-party integrations.“ September 6, 2025 AP Alissa P ownerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “It often requires technical expertise to manage and can be more expensive compared to other platforms.“ April 24, 2026 ES Elias S Marketing CoordinatorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I enjoy the advanced customization options that Adobe Commerce offers, which allow very tailored shopping experiences.“ September 9, 2025 JD John D Marketing ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The hidden costs of maintenance is also another pain, even though the licensing fee is free.“ April 19, 2026 TV Thomas V Market research interviewerMarket Research, 51 - 200 employeesUsed the software for: I used a free trial. “This is a great tool to use if you are managing multiple stores however it seems a bit overkill for a single storefront.“ January 15, 2026 AF Aleksandra F PhotographerPhotography, Self-employedUsed the software for: 6-12 months. “The platform is difficult to set up, especially for non-developers and beginners and there is a learning curve on how to use it.“ March 9, 2025 ## Showing most helpful reviews Showing 1-25 of 657 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tiffany B. Owner Construction Used the software for: 1-2 years ### "Great features!" February 19, 2026 5.0 Pros helped my company with inventory, POS and editing our website. I found it easy to use with tutorials along the way and if in had questions customer service was there to support. Cons I feel it’s pricey and when in went to cancel it wasn’t as clear a process as I had hoped, but customer service did help. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I wanted to try something new and different. Review Source MS Marko S. Administrator Information Technology and Services Used the software for: 6-12 months ### "A professional B2B, B2C efficient and fast solution!" October 15, 2025 5.0 We started using as a separate platform for half of year now. During this time, a significant visitor number increase as well as new partners are now a fundamental part of our business. We have reached new customers and the overall integration is seamless, fast and stable with scalability at its core. Pros Based on Magento, helped us reach the desired B2B levels desired. We have managed to reach different markets and reorganise the small resell aspects of our operations. We have implemented Adobe Commerce to our clients as well, with speed increased and number of visits significantly increased. Cons Certain limitations, certain aspects require support or paid integrations. We had a smooth experience overall and with the help of their Customer Support we found viable solutions. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) The complexity of helped us explore more B2B options and extend our services range. Review Source AP Alissa P. owner Retail Used the software for: 1-2 years ### "Powerful and Scalable eCommerce Platform for Growing Businesses" April 24, 2026 5.0 Overall, my experience with has been positive. It’s a powerful and feature-rich platform that supports growth and customization, though it requires time, resources, and expertise to use effectively. Pros I like the flexibility and scalability of the platform. It allows for deep customization and supports complex business needs, making it a strong choice for growing or enterprise-level companies. Cons The biggest downside is the complexity and cost. It often requires technical expertise to manage and can be more expensive compared to other platforms. Review Source JR Josep R. Graphic Design Design Used the software for: 2+ years ### "Complete, powerful, but expensive and complex" November 3, 2025 3.0 After 5 years using it, I found it very limiting without a strong and dedicated IT team behind you... Pros Highly versatile and customizable, lets you tailor every aspect of your store’s design and logic. Cons High cost, constant need for a developer, and long working hours make it demanding to maintain the platform. Review Source GH Grady H. Operations Manager Wholesale Used the software for: 2+ years ### "Great tool, but you need a developer " September 18, 2025 4.0 Clever piece of software that requires deep technical understanding to manipulate it but can be used to manage site day to day. Pros Flexibility to adapt the software to so almost what ever you want. Allowing integrations and features otherwise not available. Cons You need a development team competent with to program and maintain the site for you regularly. Review Source Jade M. Digital Marketing Specialist Marketing and Advertising Used the software for: I used a free trial ### "Feature rich but overbuilt. " September 6, 2025 3.0 Massive e-commerce platform with limitless customization and enterprise-grade features. Requires a level of understanding the average user may not have. Pros Extreme customization, advanced features for large enterprises, strong community of developers for third-party integrations. Cons Steep learning curve, very technical, not beginner-friendly. Expensive to build, host, and maintain. Developers are very much required. Extensions often add cost and can cause compatibility issues. Alternatives considered [Payhip](https://www.capterra.com/p/251233/Payhip/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Adobe Commerce I was testing out . I wanted to see if it measured up to any of the other products I used. Review Source Ryan P. graphic designer Design Used the software for: 6-12 months ### "For the big dawgs, this one might be your ticket." January 22, 2026 4.0 Tons of extensions, documentation, and third-party developers available, which makes it easier to find solutions (or help) when things get complicated...and they most likely will at some point haha. Pros is a beast in the best way. You can customize almost every part of the storefront, checkout, product logic, and backend workflows. It’s ideal for complex catalogs, B2B pricing, and multi-store setups. Cons This is not beginner-friendly. Non-technical users may find the admin overwhelming, and meaningful customization usually requires experienced developers. Review Source JD John D. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Powerful but expensive" April 19, 2026 4.0 It is a very powerful tool. However it is expensive and sometimes you do need a dedicated in-house developers team Pros You can freely customise the checkout, product pages, and backend workflow exactly to your need with no limit. It can also handle complicated and massive catalog and not choke on the data. Cons Upgrade needs working. Every time it upgrades, there is a big risk of my website being down. It also has conflicts with third party plug-ins. The hidden costs of maintenance is also another pain, even though the licensing fee is free. Sometime you have to pay a specialised Magento agencies for complex maintenance tasks. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Business beyond usual" January 22, 2026 5.0 Overall, i would say that Adobe Vommerce works very well for me in setting up my platform and every day to day change for my work. Pros is very easy to use and gove good value for mone. Most times when i need some help, their customer support system works fine and i find it easy to navigate complex issues. Cons I think this is an issue with the device i was using ebfore now. But the pace of optimization for is high so i could help buy had to change my device as upgrading the latest versions wasnt possible anymore. Review Source ES Elias S. Marketing Coordinator Financial Services Used the software for: 6-12 months ### "Great for Custom E-commerce Experiences" September 9, 2025 4.0 Pros I enjoy the advanced customization options that offers, which allow very tailored shopping experiences. Amazing for inventory management, website customization and great customer support. Cons Maintenance is heavy, updates can cause issues, and running it smoothly often demands strong technical expertise. Review Source LV Lena V. Owner Veterinary Used the software for: 2+ years ### "Adobe Commerce is all you need for your online business " April 28, 2022 5.0 was a game changer for our online business presence. Having everything I need to build my online shop, merchant services, shopping cart, shipping services, inventory management, and much more, makes running an online business so easy and efficient. Also having the advanced SEO features is very helpful to make sure I’m reaching the maximum number of our target audience. I highly recommend this software for your online business needs. Pros I like how everything I need is easily accessible through the software, I don’t have to integrate a lot of different things to have a fully functional store. Cons Sometimes some of the setup can be a bit difficult and the pricing could be more competitive. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Adobe Commerce offered a much wider range of features and they are all in one software, ready and easy to use. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Wordpress was really only for design, it had limited features for e-commerce, and most features had to be integrated with outside apps. Review Source SF Scott F. Director of IT Computer Software Used the software for: 2+ years ### "Complicated But Can't Be Beat" July 22, 2019 4.0 I began using Magento over 15 years ago, in one of their earliest versions, when I had outgrown some of the boxed ASP.net solutions available at the time. The open source nature of the software is absolutely amazing, and it has been fun to watch it expand over all these years. Today I am running 6 different websites with different versions of Magento, and I've built many more than that, most of which are still in use. Magento makes it easy to create and deploy affordable eCommerce solutions that scale and grow with the customer, even if it is a bit tricky to learn for beginners. Pros Magento is easily the most extensive and full-featured piece of open-source eCommerce out there. Once you understand the layout, you'll find that it is very intuitive and flows perfectly. What really shines for me for Magento is all the different options available out there. Not only are there open source versions you can host and manage yourself, but you can pay for the enterprise versions too. There is basically a plug-in or module available at this point for anything you need to accomplish, along with thousands of professionals out there that can help if you get in a jam. Best of all, Magento easily grows with you and is simple to harness and hold back features from, any easy to unchain it and grow with you. Cons It took me a good bit of time to learn AND get comfortable with this software and how it works, which was a bit of a pain, so this software isn't for the faint of heart or a weekend warrior shop keeper who doesn't have extensive knowledge of HTML, CSS, PHP, etc. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Adobe Commerce Magento is open source and more powerful and extensive than all the rest. Review Source RR RAMAKANTA R. CEO Information Technology and Services Used the software for: 2+ years ### "Best Ecommerce Platform" August 29, 2020 5.0 Overall, Magento is a very good platform for me to start immediately an Ecommerce site. I have many clients and i have done very good design works for them over Magento. Easily add features according to client specification, very high secure and fast site. Pros Magento is a very good platform to make eCommerce sites easily and a lot of features inside it. Easily create a layout, adding multiple languages, adding manual codes easily. Apart from that Magento is a free platform to install it to server and start a website easily. Magento is a highly secure and fast loading site. Easy SEO platform. Cons Magento is a very good platform for Pro-Magento persons. But if you are a new person and plan to start magento then it'll take more time to know about the features inside it. Alternatives considered [OpenCart](https://www.capterra.com/p/143516/OpenCart/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Adobe Commerce Magento is a free platform to start an ecommerce site easily. Magento is a very reliable and easy to handle with out any cost. With some development and design knowledge a person can handle Magento sites. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Shopify is also a very good platform for Ecommerce sites but Shopify charges monthly subscription. Shopify is more easy than Magento. Review Source NR Neha R. QA Manager Education Management Used the software for: 1-2 years ### "Adobe Commerce " January 17, 2025 5.0 Pros Its ease to setup new products. Parameters are easy to set Cons I have not found anything which I can count under Con Review Source VR Verified Reviewer Owner Accounting Used the software for: 1-2 years ### "Adobe Commerce Review" August 23, 2024 4.0 I think the content and product structure is solid. Security-wise, it's far superior to other CMS platforms. Pros Basic features are quick and easy to set up. Simple things like developing a simple theme are easy for anyone to use. Cons When you want to develop or customize something like a user interface, it can take a lot of time. Review Source KP Krunal P. Cyber Risk and Analysis Information Technology and Services Used the software for: 2+ years ### "Review of Adobe Commerce" June 30, 2024 5.0 Pros has the favorable ability to integrate with other softwares, which stands out amongst competitors. It also offers flexibility and customizable features to adapt to different work-related conditions. Cons Customization can be tricky, especially for new users. A tutorial to make navigation easier can be extremely beneficial in order to sustain long-term users. Review Source VR Verified Reviewer Chief Operating Officer Internet Used the software for: 2+ years ### "Robust Out of Box Features Paired with Customization" July 16, 2019 4.0 In terms of e-commerce platforms, Magento has proven to be a great value because of it extensive out of box features and relatively moderate price. Overall, it is one of the more commonly used platforms, so it is easier to find developers who know and are willing to work with the platform, which can reduce your maintenance costs. Pros The Magento E-Commerce platform offers a wide array of out of box features that are ideal for managing an online store. The platform also provides an extensive amount of flexibility for add-ons and customizations to cater to your specific business model and fulfillment needs. Extensions/Modules for the platform are readily available through a variety of vendors and developers at varying costs depending on the complexity of the feature involved. In a marketplace filled with expensive annual license fees and strict feature offerings, Magento is a great value for the investment. Cons Magento has changed it target audience significantly since its acquisition by Adobe, now catering more to mid- to large-size businesses. This is reflective in its pricing model and its termination of support for the older version of the version of the Community platform (Magento 1). It's flexibility for modules and extensions, while very beneficial, can create complexity and additional development cost when attempting to update the platform, as news releases of the corresponding extensions also needs to be available in order to ensure compatibility. The platform must be properly updated and maintained on a regular basis in order to reduce security vulnerability, which is a responsibility that falls on the consumer as opposed to Magento. Corporate support for the platform is available, but if you do not have an annual subscription the service is not as prompt. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source TA Turan A. Information Technology Admin. Automotive Used the software for: I used a free trial ### "Present your products in the world market" July 22, 2023 5.0 Thanks to B2B, B2C, inventory management, marketing tools, customer connections, third party software, all your processes are under a single software roof. It provides speed, time, resource and cost savings at the maximum level. Moreover, thanks to Adobe assurance, you have a highly secure structure. Pros In software, where we met for experience with a partner outside my country, you actually understand how patterns can be broken. It goes beyond the management panels and patterns offered to you until today. Customizable, fast, global software to support any personal and professional platform. Now, you can reach many products or your stores to a much larger audience on a more personal level. moreover, you complete all these with the best performance.B2B features have advantages suitable for every sector thanks to cheap costing methods. Cons The platform has a lot of features in the various combinations it offers. Therefore, the screen tools you will see in use can create a negative reaction. But it turns into a habit in a very short time after starting to use it. Review Source Chamath N. Chief Technology Officer Computer Software Used the software for: 1-2 years ### "Magento makes your investments very worthwhile" March 21, 2019 5.0 Magento solves your eCommerce solutions even if you have an online business which requires scaling. Magento helps you to be hosted by eCommerce solutions like Volusion and Shopify that gives the flexibility you need. Pros Are you looking for a solution in eCommerce? Magento provides you the solution of eCommerce. Magento makes your investments very worthwhile even if it is your main business. It has been recommended as one of the best solutions to eCommerce since it is flexible and scalable. It has also become so much popular for the fact many companies bear its name. Pros - 1. It is user-friendly. Magento’s administration is has a very simple back end which is easy to navigate and has very perfectly arranged store management features. 2. It is affordable for anyone. The community version Magento doesn’t require any money to afford since it is free. 3. It is flexible. You have the chance to create anything in Magento because it has been designed in a way that you can customize anything you want. 4. It also gives the ability to fully control the code thereby developing the type of functionality you require. 5. It is easy to scale. Magento designed in a scalable way on any amount of products you are selling. Cons Cons- 1. Only the community version of Magento is cheap. The other versions of Magento including support and enterprise and the premium enterprise versions aren’t freely available. Their prices are very high for every person to afford. 2. Magento can only be hosted on dedicated servers. Since it is large, it can’t be hosted in small servers that aren’t dedicated because it needs to be configured. 3. It requires a lot of time to customize using magneto. The architecture who have designed it have made it complicated and hence it takes a lot of time to learn the learning curve and make customizations as compared to other eCommerce solutions. Review Source SD Sachith D. Software Engineer Education Management Used the software for: 2+ years ### "For Large Scale Businesses" October 30, 2019 5.0 Overall, We recommend Magento as a remarkable choice for E-commerce especially for those companies whose sales are beyond $1-2 million. Magento provides an excellent platform for businessmen. Moreover, Magento allows its users to automatically update their E-commerce websites and offers companies with solutions and an extensive support network. Pros Opportunities: Magento provides a variety of opportunities for E-commerce in a single dashboard. It is equipped with an excellent Business to Business portal and management system, Additionally, it can store views which helps countries to manage all of their inventory. Such valuable information helps them to improve their catalogs and marketing in the future. Catalog: Magento provides an excellent platform when it comes to adding up a large number of items and products and piling it together for any storefront website. Also, it provides developers with high customizations and designing capabilities which makes their catalog even more attractive and fascinating for their customers. Cons Charges: No doubt Magento is great software but nothing comes for free, some of the features offered by Magento do not come for free and a subscription is required to gain access to them which seems to be pretty hefty unless the business is running successfully. Additionally, to gain access to the dedicated servers, the users have to pay a sturdy amount. Non-User Friendly: Magento is non-user friendly at times as it receives constant updates that create problems with the extensions and custom code s you have on the site. Additionally, when it comes to dealing with items in bulk Magento tends to lag and makes the uploading and converting a very slow process. Review Source CM Charlie M. Account Manager Consumer Goods Used the software for: 1-2 years ### "An In-depth eCommerce platform if you know how to use it to its potential." August 31, 2019 4.0 Great platform if you have the development team and budget behind you! Pros I've been using Magento for over 2 years as the main eCommerce platform for an internet based company and is a great bit of kit if you know what your doing. Magento offer a couple of versions to choose from, giving you the ability to select the right platform for your level of expertise. The platform itself offers an indepth eCommerce system with the ability to pull reports, manage products, promotions, sales and much more, easily and effectively while offering a whole load of other back ground features to really help take your business to another level. In terms of support there is a whole world of this available via reading Q&A or by contacting them directly. They have a whole help centre dedicated to their platform and offering reasonable support when needed. Cons If you're a beginner into the world of eCommerce platforms then Magento isn't the platform for you. The interface is complex and can come across as a bit overwhelming if you don't know where you're looking for something. While it is a great platform, it is aimed at developers who have the experience to know what they are doing with it. Its not a platform for small businesses looking to set up shop for the first time. While not a direct reflection on Magento, we suffered lots of attacks from spam bots, some reports where not filtering correctly and we eventually changed to Wordpress when we rebranded. The move was a welcome one as unless you really get to depths with Magento, it can have a draw back effect. Review Source César C. Computer engineer Computer Hardware Used the software for: 6-12 months ### "Take your business to another level" May 26, 2022 5.0 My experience with this platform is 10/10, it can be difficult to use at first, but once you get used to it, there is no other better option. You can manage all the sections of a virtual store, with the security and confidence that Adobe always provides. Highly recommended. Pros is a software for the creation of commercial platforms, it is part of the Adobe ecosystem for the bad and the good. It is a software with many tools, you can create what you want due to the countless customization options it offers, from shopping lists, offer systems, catalog subdivisions, segmentation by type of article, etc. In addition, all the other commercial demands that you have can be covered, such as logistical problems or customer service. Overall, it's a great platform, possibly the best of its kind, and highly recommended if you want to start a business with a virtual presence. Cons The price of entry can be quite expensive, and the interface can become overwhelming due to all the options it offers, so the learning curve at first can be slow. Review Source MZ Maria Z. CEO E-Learning Used the software for: Less than 6 months ### "One of the Best" June 17, 2024 5.0 Pros I really liked the functionality and all the features offered Cons Maybe the price, but considering the functionality, it's a good option Review Source BP Binujaya P. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Magento – The largest community that one can have" October 28, 2019 5.0 In short words, I wouldn’t recommend using this software. It’s has a lot of flaws which need to be fixed as fast as possible. Other software is much better than Magento. It’s not worth your time and money. It’s too expensive and provides little for that kind of money. If you can avoid using Magento that would be perfect for you or your company. Pros What I like about Magento is that they have a large community. A lot of people are using Magento and they are facing the same problems as you. So they can help you out if you just reach them. One simple message should be fine. This is the main thing that I like but besides this Magento offers you some features that other software companies don’t. Like managing multiple stores or if you want you can manage just one. By managing an online store Magento offers you full control over the store and the codes and you can develop them in a way that you want. Cons Now what I don’t like is that for you to use Magento you need to have some previous experience in coding. It’s not easy to use, not everyone can use it. Another thing is that is costly. It’s not worth the money that you are giving because you won’t get anything in return. Magento sometimes works very slow which is not optimal if you are managing a store. Plus it doesn’t have any customer service support which means you are on your own. Review Source Aris G. Web Developer Consumer Services Used the software for: 2+ years ### "Magento for big expectations" January 3, 2021 5.0 We are using Magento mostly to develop vendor marketplaces, multi-store marketplaces, supplier e-shops that are serving XML and JSON feeds with thousands of products to retail stores. It's stability and power for those type of projects is amazing and never failed us or any of our customers on production. Pros As a developer when using Magento for big projects I like that I can develop my extensions using Composer which I am familiar using with other projects too, making development easier and familiar. I like the One Page Checkout feature that is offered out of the box, because with other e-commerce platforms I need to install a template to convert the checkout page to 1-page checkout. Customers usually leave if the steps required to complete an order are many or hard to complete. Varnish for caching is a MUST and easy to setup on Magento, that's what I like most, because for big scale projects caching and performance is always required by default! Cons Magento is already secure, but I would recommend to make more security tools or strict development guidelines especially for developers, that if the community follows, it will take security of the platform to another level. This would be very useful for big scale projects and big companies that are relied on Magento to store and secure sensitive data. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.