# Lead Capsule Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lead Capsule the right CRM solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227134/Lead-Capsule/reviews --- Lead Capsule 4.6 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lead Capsule Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Ron M. President Online Media Used the software for: 1-2 years ### "Making Our Data Business Better!" October 13, 2023 5.0 I've been in the data business since 1998, and throughout the years, I've seen various systems come and go. In 2022, I faced a common challenge in our industry - the continuous need for updates and modifications to our software. This ongoing cost was a burden.For a couple of years, I had my eye on Lead Capsule, and I finally decided it was time to make the move. Working closely with \[sensitive content hidden\] and his team, I was impressed by how they seamlessly adapted our current workflow into our Lead Capsule. Their understanding and expertise has been invaluable.Now, 16 Months later, I can confidently say that everyone at Lead Capsule has been fantastic. They've made minor tweaks and modifications that have enhanced our workflows even further. Their ongoing support is top-notch, always addressing our needs promptly and thoroughly.If you're in the data business like me, I wholeheartedly recommend Lead Capsule and their Support as well as Development team. I'm even willing to personally discuss my experience via telephone or Zoom to answer any questions you may have.Thanks for making our data business better!Ron M. Pros Lead Capsule was able to seamlessly adapt to our current as well as new workflows. Their Development team has been able to make minor tweaks and modifications creatively, fairly priced and with ease. Their ongoing support is top-notch! Cons Ran into some interface lag issues for which they pinpointed, addressed and resolved. Review Source AC Amy C. Director Marketing and Advertising Used the software for: 2+ years ### "Lead Capsule Has Changed The Way We Do Things!" September 15, 2023 4.0 Lead Capsule has been great to learn and grow with. I started working with this product when I was fresh in the space and didnt have a clue what an API was barely...I have gained tons of confidence because of the ease of use Lead Capsule has Provided me, and I am especially thankful to our support team who is always on top of things and ready to explain and teach us how to go about creating more difficult campaigns and set ups! Pros The simplicity of being able to understand the functions Cons Some restricted features we had, however the team at Lead Capsule catered to our needs and made sure to develop different things we needed with no hassle Review Source BS Bart S. President Automotive Used the software for: Less than 6 months ### "Scam" October 5, 2021 1.0 it was a nightmare Pros nothing as the program is a sure way to lose money Cons the program does not work for retail. It crashed the first day I went live and no one fixed the problems. The \[SENSITIVE CONTENT\] was rude and hung up on me. I cancelled after losing thousands of dallars and the \[SENSITIVE CONTENT\]wrote a nasty email saying he is not refunding my money Reason for choosing Lead Capsule I was mis-sold Review Source Response from Interactive Lion June 23, 2023 We have been in business for over 12 years & have never had any complaints like this. This particular customer had unrealistic launching & system expectations as they ultimately wanted us to clone their existing multi-function platform in about 1 month, for which they spent over 100K developing over several years. This particular review is merely an attempt to be vindictive & is definitely not an accurate reflection of the flexibility & robustness of Lead Capsule nor the high level of quality within the services that our software & our team provides. AK Andy K. Director of Operations Education Management Used the software for: 1-2 years ### "Excellent Tool" June 24, 2019 5.0 Lead Capsule has radically impacted our workflows and marketing strategy. I would highly recommend them to anyone involved in marketing. Pros The software is great, but the service and assistance I have received from the Lead Capsule team has been second to none. They are responsive and creative when it comes to unique solutions for our company. Cons There could be more training documents or videos. The team walked through all of the questions I had, but some of that could have been resolved with some kind of training/knowledge repository. Review Source CD Chloe' D. Director of Business Development Used the software for: ### "Recommendation" October 24, 2012 5.0 Overall, I have only had success with Lead Capsule. I would recommend an online user manual to benefit clients comprehension of all of the "bells and whistle" Lead Capsule offers. Pros The system is extremly user friendly. The ability to generate real time reports allow you to streamline campaigns to maximize profit. The entire LeadCapsule Team is professional, attentive and progressive. I have seen upgrades to the system implemented monthly, this also helps us maximize our bottom line. I would highly recommend LeadCapsule to any company looking for a smoothe transaction of uninterupted business, and quick client implementation. Cons To date my only con is that Lead Capsule does not work on my iPad. However, I did find an app that allows it to be viewed through the "Photon" App. Its is a bit slow and needs to reload often, but it is something when traveling light. Review Source GP Gina P. Used the software for: ### "Digital Agency Review" November 3, 2014 5.0 Our team evaluated three Lead Management Systems before selecting Lead Capsule. So far, I am very pleased to say that it's capabilities are proving out just as they were sold. With a small, non-technical team, we were able to easily and quickly get our third party lead vendors integrated into the system. Beyond its integration flexibility, Lead Capsule has a number of functionalities baked into the platform that allows us to manage lead quality and spend of multiple vendors effectively. This LMS also provides reporting tools that can evaluate marketing intelligence and inform email automation directly from Lead Capsule. Beyond the user intuitive system, Lead Capsule has an excellent support team. They have been responsive and available every step of the way as our team learns the system. We look forward to fully leveraging Lead Capsule in the coming months. Review Source SE Shaun E. President of Life Brokerage Used the software for: ### "Great Service" July 9, 2014 5.0 I am happy to provide a reference for the Lead Capsule, a lead management software system, I have used there software for more than a three years. The owner of the company has been unbelievably helpful, and that also translates to his support staff. I am not the most tech savvy person, but there software makes it easy for even a guy like me to navigate. I have tried different Lead Management Software's in the past and if you had questions or had problems it was hard to get answers in a timely manner, and in this industry if something goes awry you need answers now. Every time I have called Lead Capsule I got a live person on the phone that new what they were doing, and were vary helpful. The Lead Capsule staff has always been dependable, straightforward and honest. Great company!! Review Source AP Anthony P. IT Manager Used the software for: ### "Excellent Lead Management System. " October 24, 2012 5.0 10/10 Id recommend this to anyone looking to manage thier leds more efficiently. The many features allow you to fine tune your criteria on a very granular level. The list of features is growing constantly. Almost as soon as I think of a new feature we could use it has already been implemented. Updates roll out automatically to all customers which is nice. Pros Suits our needs perfectly. I have not found another product like it. If you are looking to manage your leads/leadflow on a granular level this is for you! Cons If you are a high volume operation I recommend the deticated server option as this will speed things up considerably. Review Source KD Kevin D. Director of Operations Used the software for: ### "Director of Operations" October 31, 2012 5.0 Would absolutely recommend this software to anyone who wants to have more control over their database. Pros Incredibly easy to use. Setting up incoming and outgoing data feeds is straightforward and software provides ability to set filters on any data point you want. Also very good at basic queries and exporting specific files with tailored filters. Web form components are very easy to use and implement into web pages. Customer support is impeccable. Cons Only con is that reporting area could be developed further for our specific purposes. Review Source TL Tony L. Account Manager Used the software for: ### "Lead Capsule is great" November 2, 2012 3.0 Definitely a great program to recommend to anyone, support is available and the continues updates allows for the program to remain relevant in the ever changing internet. Pros Easy to use, technical support is an email or phone call away, constantly being updated and make to function faster and efficiently. Anyone without technical background can learn to use Lead Capsule in a matter of days. Helps stay organized and maintains records. Cons Occasionally goes down or works takes longer than usual to load due to server issues. Review Source BM Brent M. Owner Used the software for: ### "Fantastic product and amazing customer service!" May 30, 2013 5.0 Would recommend to anyone looking for a lead delivery system OR a CRM. We use both and even helped beta the CRM to where it is today. And it will be different (better) tomorrow, the day after and the day after that. Pros Super simple with all functions you'll need. If you don't see something, message the owner (yeah, the owner...not some 4 person chain to eventually get to someone 3 weeks later) and he'll jump right on it. Customer service is amazing and very personal. Cons Really nothing worthy of noting. Review Source AL Anthony L. Vice President Used the software for: ### "Best Lead Management System Online" October 24, 2012 5.0 First off... working with Chris is a major advantage over everybody else. He is brilliant. The system is very easy to navigate and easy to learn if you take the time out and understand what each part does. The Ping/Post is most used by our company as we run several real time campaigns. Overall, I would rate Lead Capsule a solid 10 stars. I am sure others would agree with me. Anthony Loveland Vice President - North America www.EmailAgency.com Pros Pricing Host & Post Verification Ping Tree Cons There are no Cons Review Source LP Lisa P. Manager of Development and Implementation Used the software for: ### "Lead Capsule's excellent customer service" February 9, 2015 5.0 I have been working with Lead Capsule's lead distribution software for the past few months. I have been very happy with Lead Capsule. The platform is user friendly but most important to me, the customer service at Lead Capsule is excellent. Whether by email or Skype, the response time for questions and help is instant. The personalities of the team are delightful. We have had a few problems along the way and the Lead Capsule team is respectful, considerate, prompt and efficient. I would gladly recommend them to anyone, any time! Review Source RG Robert G. Vice President Used the software for: ### "LC is the Bomb Diggity!" October 24, 2012 5.0 I would recommend to anyone! 5 out 5 stars! Pros The system meets ALL of our needs and is really easy to use. No technical experience necessary to set up campaigns and begin accepting leads. Cons I see nothing wrong with the software Review Source RM Richard M. Owner Used the software for: ### "Online Advance Now" October 31, 2012 5.0 I would recommend this product to anyone in need of a cost effective software product that distributes leads. Pros Easy to use. Easy to edit and find data. Generates reports, in several formats, with just a few short clicks. Cons Not really anything I can say that's bad. The only troubles I had when using the software were because of my lack of knowledge but once I learned the software it was easy to use, navigate and make changes. Review Source WY Wesley Y. CO-Founder / CMO Used the software for: ### "Overall" October 7, 2014 3.0 So far we love the Lead Capsule functionality, of which is truly designed for both advertiser / publisher side of things. Further you can't beat the all-inlcusive offerings i.e. call tracking, call center interfaces, dashboard reporting, host / post, lead delivery, pre-poluated lead forms, ping tree and much more. Setting up appended url / branded login was a breeze and the tech support is amazing, for what other platforms charge, you can beat Lead Capsule. I'd highly recommend this solution to anyone.. Review Source TB Thomas B. Owner Insurance Used the software for: Less than 6 months ### "Great System" July 23, 2016 4.0 The team at Lead Capsule has been nothing but great to work with over the past few months! The system has been very easy to learn and if we run into a wall the service is outstanding. Pros Product fits our business perfectly Its affordable Cons x Review Source PN Parker N. CMO / VP of IT Used the software for: ### "Great Program for Novice and Experenced User" September 15, 2014 5.0 I thought I was a tech guru and ping tree expert until I tried to do it all on my own. Lead Capsule system was very flexible and easy to use and a great staff to teach me. Once they go me on my own 2 feet I excelled, but the team was never more than a quick phone call away to help me. If it was an item their system did not support, they would find a temp solution until they quickly made a permanent solution. Review Source CT Christopher T. CEO Used the software for: ### "Lead management for dummies" July 2, 2014 5.0 Overall the system is great. Pros: easy to use interface, great technical help, zero downtime, not over the top with features that serve no purpose, fast campaign setup, great tutorials, and of course amazing value for price. Cons: overall look is not as sexy as competitors, no current add on affiliate management system with ability to run opt out campaigns for affiliates. Review Source TH Tom H. President Used the software for: ### "Thumbs up on the support guys. The Best of its kind. " November 5, 2014 5.0 Thanks for all the help. The team at Lead Capsule is always on top of issues if any. The product itself is awesome. The best part of the product is that it is secure and very easy to use. I had no knowledge of Ping Post whatsoever but they trained us well and the software is very vast and can handle pretty much everything any lead generation company would ask for. Review Source YZ Yuanbin Z. Mr. Used the software for: ### "This is brilliant" October 25, 2012 5.0 Strongly recommended. A little bit expensive, but it deserves. Pros not found yet. Cons The system is super powerful, you can find almost every function you want. Also, the support is good enough. They really try to understand what you want and help you with enthusiasm. Great choice to do business with. Review Source JR Jose R. CEO Used the software for: ### "A+++++" October 24, 2012 5.0 AAAAA++++++++++++++ Pros The system is easy to use and you can do all kinds of things when posting to multiple buyers. After trying to build my own I decided to use LEADCAPSULE. Everything you need for lead management & delivery is there. A+++++++ Cons Reporting tad slow Review Source DW David W. Founder Used the software for: ### "Great System! Perfect for lead distrubution, management and reporting to run your biz!" July 2, 2014 4.0 Perfect system for someone or a team who knows the media industry, but doesn't want to hassle with a lot of technology implementation...but wants the benefits!! Includes, reporting, importing, auto responders and more. Couldn't recommend more and the support staff is there in real time... 24/7! Review Source CG Chris G. President Used the software for: ### "Lead Capsule Review" October 24, 2012 5.0 This is must purchase for any business actively involved in Lead Distribution and Management. Pros Simple to learn, and Customer Service is second to none. Cons Sometimes the system slows down but mostly works very efficiently Review Source MT Marcus T. President Used the software for: ### "Great System" July 3, 2014 5.0 I really like working with Chris over at Lead Capsule. He is a real professional with a proven product that has helped us grow the business for over 2 years. The tech staff is always available for questions and guidance. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.