# Microsoft Outlook Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Microsoft Outlook Software - reviews, pricing plans, popular comparisons to other Email Management products and more.

Source: https://www.capterra.com/p/227138/Microsoft-Outlook/pricing

---

# 

 Microsoft Outlook Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 23, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Microsoft Outlook

## What is Microsoft Outlook?

Combined email and calendar solution that lets users send, receive, and manage email plus track appointments and events.

## What is Microsoft Outlook used for?

[Email Management](https://www.capterra.com/email-management-software/)

Overall rating

Based on 2,421 user reviews

Reviews sentiment

Positive

92%

Neutral

6%

Negative

2%

Pros & cons

Comprehensive Microsoft ecosystem integration

Corporate communication and organization

Frequent crashes and glitches

Slow performance with large mailboxes

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Microsoft Outlook

4.5 (2,421)

VS.

[4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting Price

Contact vendor

Starting Price

$9

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (2,320)

Ease Of Use

4.6 (13,252)

Value For Money

4.4 (1,607)

Value For Money

4.5 (10,022)

Customer Service

4.2 (1,497)

Customer Service

4.5 (9,816)

## Microsoft Outlook alternatives

[4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[Gmail](https://www.capterra.com/p/202338/Gmail/)

[4.8 (13,316)](https://www.capterra.com/p/202338/Gmail/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/202338/Gmail/)

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,470)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

[View all alternatives](https://www.capterra.com/p/227138/Microsoft-Outlook/alternatives/)

## Who uses Microsoft Outlook?

Based on Capterra reviews from the past year

## Pros and Cons

Comprehensive Microsoft ecosystem integration

94% positive reviews out of 177

Most users comment Outlook integrates seamlessly with Microsoft apps, enhancing collaboration and workflow efficiency.

Anjanette D

Freelancer, 2 - 10 employees.

"What I like best about this software is how well it integrates with other Microsoft applications like Word, Excel, and PowerPoint, which I always use to complete my tasks."

Frequent crashes and glitches

68% negative reviews out of 197

Most reviewers indicate Outlook experiences regular crashes, freezes, and technical problems, disrupting workflow and reliability.

Gabriel A

Solution Engineer, 1,001 - 5,000 employees.

"It crashes quite often on my Microsoft Surface which can be annoying when you are trying to join a customer meeting"

Corporate communication and organization

96% positive reviews out of 140

Most reviewers find professional use of Outlook vital for workplace collaboration, productivity, and structured workflows.

Kyle C

Product Manager, 51 - 200 employees.

"Fantastic overall experience, makes my work life so much easier and it really is built specifically to help you do a better job at your profession the way it is organized...etc."

Slow performance with large mailboxes

79% negative reviews out of 129

Most users report Outlook slows down, lags, or becomes unresponsive with big inboxes or many attachments.

Sona Z

Head of Custom Services, 201 - 500 employees.

"Outlook often got laggy or even crashed on me in the middle of writing a mail."

Essential daily productivity tool

100% positive reviews out of 60

Most users report daily use of Outlook streamlines tasks, boosts organization, and simplifies work routines.

Eugenio V

Eng, 2 - 10 employees.

"my daily work day could not be done without microsoft outlook, it is an essential part of my day to day business operations."

Inconsistent spam filtering accuracy

63% negative reviews out of 106

Most reviewers describe spam filtering as unreliable, often misclassifying important emails or letting junk through.

Tori S

Owner and Certified Cat Trainer, 1 employee.

"I receive a ton of junk mail to my Outlook email which is easy to ignore but some important emails are also sent to junk"

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Search/Filter

4.2 (1,382)

68.81% of 1382 reviewers that rated this feature as important or highly important

It helps you quickly locate emails, attachments, or contacts using advanced search and filters. Reviewers appreciate fast, accurate results and multiple filter options, though some report occasional issues with keyword accuracy or inconsistent results on non-Windows devices.

Inbox Management

4.6 (1,301)

72.25% of 1301 reviewers that rated this feature as important or highly important

Outlook gives you flexible inbox organization with folders, rules, focused inbox, and tagging. Users think it’s easy to customize, manage high email volumes, and keep clutter down. Many highlight smooth handling of multiple accounts and robust sorting, though some mention clunky navigation.

Email Monitoring

4.5 (1,231)

67.42% of 1231 reviewers that rated this feature as important or highly important

With Outlook’s email monitoring, you receive timely notifications, can flag or pin emails, and track read/delivery receipts. Reviewers appreciate customizable alerts, integration with tools like Hubspot, and easy tracking of sent, received, and unread emails across multiple accounts.

Archiving & Retention

4.3 (1,133)

58.52% of 1133 reviewers that rated this feature as important or highly important

This capability lets you archive emails by date or rule, set retention policies, and free up inbox space. Reviewers indicate it’s easy to retrieve old emails, comply with regulations, and automate storage. Some say retrieving archived emails can be slow or confusing.

Contact Management

4.3 (1,035)

59.03% of 1035 reviewers that rated this feature as important or highly important

Microsoft Outlook offers robust contact management, letting you add, edit, group, and sync contacts. Some reviewers find it easy to organize, search, and integrate with LinkedIn or Teams, though a few mention challenges with multiple accounts and batch imports.

Response Management

4.4 (993)

59.42% of 993 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Microsoft Outlook 11 features

This capability lets you archive emails by date or rule, set retention policies, and free up inbox space. Reviewers indicate it’s easy to retrieve old emails, comply with regulations, and automate storage. Some say retrieving archived emails can be slow or confusing.

Provides a channel for team members to share media files, communicate, and work together

Microsoft Outlook offers robust contact management, letting you add, edit, group, and sync contacts. Some reviewers find it easy to organize, search, and integrate with LinkedIn or Teams, though a few mention challenges with multiple accounts and batch imports.

Pre-designed layouts that can be customized to match preferences and requirements

With Outlook’s email monitoring, you receive timely notifications, can flag or pin emails, and track read/delivery receipts. Reviewers appreciate customizable alerts, integration with tools like Hubspot, and easy tracking of sent, received, and unread emails across multiple accounts.

Pre-made examples and templates for emails

Outlook gives you flexible inbox organization with folders, rules, focused inbox, and tagging. Users think it’s easy to customize, manage high email volumes, and keep clutter down. Many highlight smooth handling of multiple accounts and robust sorting, though some mention clunky navigation.

Access the system via a mobile application

Arrange tasks based on the level of priority or urgency

Planning and managing of resources and procedures to mitigate the impact of events and incidents

It helps you quickly locate emails, attachments, or contacts using advanced search and filters. Reviewers appreciate fast, accurate results and multiple filter options, though some report occasional issues with keyword accuracy or inconsistent results on non-Windows devices.

Features

4.5 (2,294)

4.5

Based on 2,294 reviews

## Pricing

Value for money

4.4 (1607)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (1,607)

4.4

Based on 1,607 reviews

## Integrations

[

Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

OneDrive](https://www.capterra.com/p/161304/OneDrive/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

## Support, customer service and training options

Customer Service

4.2 (1497)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (1,497)

4.2

Based on 1,497 reviews

## User reviews

Overall rating

4.5

Based on 2,421 reviews

Filter by rating

5(1566)

4(661)

3(149)

2(25)

1(20)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Case Management

Hospital & Health Care

### "Overall It is Functional. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 31, 2026

Overall even with the small issues I will continue to use outlook as it is consistent for email management

Pros

I like that I am able to find any email that I have been sent or that I sent myself when searching through my emails.

Cons

I don't like that it doesn't always work with the mobile version as a lot of times I will be away from my desk and needing to find an email.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ivan A.

Human Resources Generalist

Non-Profit Organization Management

### "Facts about Microsoft Outlook to look out For !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 30, 2026

it is overall a good software to use it is defintely reliable , that i reccomend people to use as a software for work whether it is email mangement or schedule

Pros

i like how it sends me followup reminders of any important meeting ,enjoy how i can collorbate within my co workers for meeting , it is free to use .

Cons

it is not consistent as far as performance , it may lag and the subscription cost it may be a lot for some users to pay a month

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Project Manager

Information Technology and Services

### "A staple in email solutions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 29, 2026

Overall Outlook is a default email soution used by most companies because as the saying goes "If it isnt broke, dont fix it"

Pros

I really like how customizable outlook is. Form being able to cateorize and create folders where your emails are sent to being able to use the calendar to book meetings

Cons

It has slow performance when my inboxes get too full and it does have strange navigation and synchronization issues

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SURYA MOULI A.

IT Technician

Food Production

### "Business Friendly"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

March 25, 2026

I had Outlook for 8 years, Mostly I'm easy to catch up with outlook upgrades but, some i have to look up for a video on how to do particular things

Pros

Very good for commercial use(office use), I see most of the offices and organisations use Outlook for their usage

Cons

Bit expensive compared to other service providers such as google and other providers. Upgrades were not user friendly as well

Alternatives considered

[Gmail](https://www.capterra.com/p/202338/Gmail/)

Reasons for choosing Microsoft Outlook

Easy to maintain and most of the business employees were got used to it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Mayted B.

Medical biller and collector

Hospital & Health Care

### "Very easy and simple "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 25, 2026

Great experience with our easy use move around. Very easy for someone who is not savvy able to do everything from just your email.

Pros

Easy to use spam filtering really does come in handy, I really like that you’re able to connect to teams

Cons

What I like least about outlook is that there is delays in receiving emails at times. Outlook will take a couple minutes to even open.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

IT Manager

Defense & Space

### "Da migliorare"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

March 20, 2026

Pros

Interfaccia grafica, integrazione con Office, gestione email efficiente e veloce, facilità d'uso molto apprezzata.

Cons

Molte funzionalità rispetto alla versione classica sono state tagliate, sincronizzazione non sempre stabile.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ryan M.

Director

Accounting

### "A dependable email platform for business use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

March 16, 2026

Overall, my experience with Microsoft Outlook has been very positive. It is a dependable email and calendar solution that works particularly well in professional environments. Once you get used to the layout and features, it becomes a powerful tool for managing emails, meetings, and daily tasks efficiently.

Pros

Microsoft Outlook is a very reliable and professional email platform, particularly for business use. The integration with the wider Microsoft ecosystem such as Microsoft Teams, Word, Excel, and the calendar makes it extremely useful for managing communication and scheduling in one place. The email organisation tools, including folders, rules, and focused inbox, help keep large volumes of emails manageable.

Cons

The interface can sometimes feel a bit cluttered compared to simpler email platforms, and it can take time to learn all of the features. Occasionally the desktop application can be slow or lag when dealing with large mailboxes or many attachments.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

Andrew H.

Financial Analyst

Construction

### "My favorite email software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

March 13, 2026

Great! It is reliable, organized, and easily integrates with existing MS products like Excel and Word.

Pros

I like the UI for Outlook and the ability to organize my inbox with subcategories. I also like the scheduling assistant and calendar.

Cons

Sometimes I have issues with sending Excel files through Outlook. I can only send files if I open Outlook Classic, and I typically use the new version.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YB

YURI B.

HR

Construction

### "Outlook Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 12, 2026

This system is part of my everyday use. I use it at work and at home. I love the calendar part of it.

Pros

Outlook is great so easy to use. I use it daily at work and it is great even to set up appointments on the calendar.

Cons

The Cons, well I have no Cons to share about this software. I love it and I use this every day and it makes my day easier.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CB

Cecelia B.

Operations Specialist

Hospital & Health Care

### "5 stars for outlook"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 10, 2026

Pros

Very easy to use. I never really have any bugs or issues. I like the spam filtering on the app. I have used microsoft outlook for a while and never really had issues.

Cons

Sometimes emails go missing but customer support helps out and normally can fix the issue and find whatever was missing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/)

Popular comparisons

[Gmail vs Microsoft Outlook](https://www.capterra.com/compare/202338-227138/Gmail-vs-Microsoft-Outlook)[Google Workspace vs Microsoft Outlook](https://www.capterra.com/compare/227138-247901/Microsoft-Outlook-vs-Google-Workspace)[Microsoft 365 vs Microsoft Outlook](https://www.capterra.com/compare/227138-227157/Microsoft-Outlook-vs-Microsoft-365)[Yahoo Mail vs Microsoft Outlook](https://www.capterra.com/compare/227138-266980/Microsoft-Outlook-vs-Yahoo-Mail)[Brevo vs Microsoft Outlook](https://www.capterra.com/compare/132996-227138/brevo-vs-Microsoft-Outlook)[Mailchimp vs Microsoft Outlook](https://www.capterra.com/compare/110228-227138/MailChimp-vs-Microsoft-Outlook)[Zoho Mail vs Microsoft Outlook](https://www.capterra.com/compare/174694-227138/Zoho-Mail-vs-Microsoft-Outlook)[Constant Contact vs Microsoft Outlook](https://www.capterra.com/compare/31898-227138/Constant-Contact-vs-Microsoft-Outlook)[MailerLite vs Microsoft Outlook](https://www.capterra.com/compare/136603-227138/MailerLite-vs-Microsoft-Outlook)[Thunderbird vs Microsoft Outlook](https://www.capterra.com/compare/227138-230507/Microsoft-Outlook-vs-Thunderbird)

[ActiveCampaign vs Microsoft Outlook](https://www.capterra.com/compare/79367-227138/ActiveCampaign-vs-Microsoft-Outlook)[Mailbird vs Microsoft Outlook](https://www.capterra.com/compare/160517-227138/Mailbird-vs-Microsoft-Outlook)[Titan Email vs Microsoft Outlook](https://www.capterra.com/compare/195493-227138/Titan-Email-vs-Microsoft-Outlook)[LiveAgent vs Microsoft Outlook](https://www.capterra.com/compare/102188-227138/LiveAgent-vs-Microsoft-Outlook)[Missive vs Microsoft Outlook](https://www.capterra.com/compare/152884-227138/Missive-vs-Microsoft-Outlook)[iContact vs Microsoft Outlook](https://www.capterra.com/compare/221118-227138/iContact-vs-Microsoft-Outlook)[Kiwi for Gmail vs Microsoft Outlook](https://www.capterra.com/compare/215392-227138/Kiwi-vs-Microsoft-Outlook)[Klaviyo vs Microsoft Outlook](https://www.capterra.com/compare/156699-227138/Klaviyo-vs-Microsoft-Outlook)[Mailinator vs Microsoft Outlook](https://www.capterra.com/compare/227138-229657/Microsoft-Outlook-vs-Mailinator)[Kit vs Microsoft Outlook](https://www.capterra.com/compare/175000-227138/ConvertKit-vs-Microsoft-Outlook) 

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