# Page 3 | Microsoft Outlook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Microsoft Outlook the right Email Management solution for you? Explore 2458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227138/Microsoft-Outlook/reviews --- Microsoft Outlook 4.5 (2458) [View alternatives](https://www.capterra.com/p/227138/Microsoft-Outlook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 3 - Reviews of Microsoft Outlook ## Showing most helpful reviews Showing 51-75 of 2458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Very good email/calendar client for businesses that use M365" April 30, 2026 5.0 If you're in the M365 suite of apps, Outlook is a great email and calendar client. The web app works better but the new outlook desktop app is very comparable in reliablity. There are still sync issues sometimes and when its bad, a full reinstall of the desktop app is required. Pros It's generally a very good and reliable known email client. Supports M365/Exchange the best but you can use it for other email service providers as well (Gmail or others). Available as a web application or desktop app for Windows and macOS. Great for email and calendar services. Integrates natively with everything else under the M365 suite. Cons It's gotten more confusing now with three different versions of Outlook (web, classic outlook, and new outlook). The web application appears to work the best and is the most reliable but a lot of users still prefer the desktop app and even worst some users won't move off of classic outlook. Outlook desktop is also know to have crashing/sync issues. Review Source KC Kevin C. Supply Chain Industrial Engineer Logistics and Supply Chain Used the software for: 2+ years ### "Outlook Review" May 18, 2026 5.0 My overall experience with Microsoft Outlook is very favorable. I enjoy using this product and interact with it daily. Pros What I like most about Microsoft Outlook is its organization. I can easily find my email, calendars and tasks. The emails can easily be formatted with subfolders. Outlook is integrated with Microsoft's other products Excel, Word and Powerpoint. I keep all of my calendar events in the Outlook calendar. I especially like the feature to add events that cover many days (also called a series). Cons I use this product every day. There is nothing about this product that I dislike or like the least. It is a very good product that satisfies my communication needs. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Outlook - The planning tool for everyone" March 6, 2026 5.0 Overall I have had a positive experience with outlook using it everyday for multiple years using the system to plan my weeks. Pros Microsoft outlook is a very effective tool, the calendar feature is brilliant to keep track of meetings and planning. Cons My least favourite part of outlook is the constant changes to the interface and design of the system. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Easier to integrate teams and calendars. Review Source AG Alice G. Training Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Outlook Is the Best " November 7, 2025 5.0 100% love this application, the calendar function is my favorite part of the application. I use it to schedule all trainings and personal appointments. Pros Microsoft outlook is a visually appealing and ease of use application that I use every day for work related emails. Cons I don't have any complaints regarding Outlook, I enjoy all of its features. Sometimes it takes a bit of time to receive an email this I know has been sent. Review Source RR Rebecca R. Production manage Construction Used the software for: 2+ years ### "Microsoft outlook review " May 22, 2026 5.0 Overall, my experience with Microsoft Outlook has been very positive. It is a reliable and powerful tool for managing email, calendars, and tasks in one centralized platform. The organization features, search tools, and cross-device syncing make it easy to stay productive and keep track of important communications and schedules. While it can feel a bit complex at times, Outlook remains a strong and efficient solution for both personal and professional use. Pros What I like most about Microsoft Outlook is how well it organizes email, calendar, and tasks all in one place. It makes it easy to stay on top of communication and schedule management without switching between different apps. I also appreciate the powerful search function, customizable folders, and integrated calendar features that help keep everything structured and easy to find. The ability to sync across devices ensures I can stay productive whether I’m at my desk or on the go. Cons What I like least about Microsoft Outlook is that it can sometimes feel cluttered and overwhelming, especially for new users or those with a high volume of emails. The interface has a lot of features, which can make it less intuitive at first. I also find that performance can slow down when managing large inboxes, and certain settings or customizations can be difficult to locate or adjust. Review Source KB Katelyn B. Client Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "A Personal Experience" October 13, 2025 5.0 Overall, I really enjoy my experience with Microsoft Outlook. I've been able to take my skills and communication to the next level in my place of work. Pros I really like how you can get in touch with just about everybody. There's a clear list of company contacts, which makes it very easy to tag people in your emails. There are also a lot of personalization options to make each email its own. Not to mention how easy it is to send emails and get them ready to go. It also notifies you when a message may be spam, so you can go ahead and investigate before interacting, which makes your experience better. Cons I will say I wish there was a way for an individual email message your sending to let you know you reached the maximum size allowed to be sent. For example, if there are too many images, I wish it would notify me so I can adjust appropriately, versus sending it out and there being an error. Review Source Matt S. Activation Manager Entertainment Used the software for: 2+ years ### "The Most Reliable Email App" December 22, 2025 4.0 It's a necessary tool that my job can't function without. I am thankful we have this and I prefer it over other softwares that do similar things. It's the go to email application. Pros I love how organized you can be on it. The integration between apps as well as being able to see other calendars and such is massive. This isn't just my email, it's my calendar as well. Cons How often the platform has changed over the years. I feel like every update I am learning a new app which is frustrating at times. During updates, it's easy to lose track of where you were. Review Source Andrea G. Ristoratore Restaurants Used the software for: 2+ years ### "Recensione Outlook" April 2, 2026 4.0 La mia esperienza con Outlook è poi che più che positiva, lo uso da anni e mi sono va sempre trovato molto bene Pros La cosa che mi è piaciuta di più utilizzando Outlook è avere tutte le caselle mail in un’unica app e in più è molto semplice e intuitiva Cons Non ho svantaggi da scrivere riguardo Outlook, mi sono sempre trovato bene e non ho mai cambiato software Review Source Ivan A. Human Resources Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "Facts about Microsoft Outlook to look out For !" March 30, 2026 5.0 it is overall a good software to use it is defintely reliable , that i reccomend people to use as a software for work whether it is email mangement or schedule Pros i like how it sends me followup reminders of any important meeting ,enjoy how i can collorbate within my co workers for meeting , it is free to use . Cons it is not consistent as far as performance , it may lag and the subscription cost it may be a lot for some users to pay a month Review Source Lauren S. Administrative Associate Higher Education Used the software for: 1-2 years ### "Makes inter-organizational comms easy" January 13, 2026 4.0 Pros Outlook makes it easy for me to communicate with my coworkers and integrates well with other Microsoft products. I love the scheduling feature and using contact groups to reach more people at once. Cons The search feature is not always accurate. I have to try multiple keywords before the message I am looking for is found. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Microsoft Outlook is preferred by my employer. Review Source JM Jordan M. HR Generalist Consumer Goods Used the software for: 2+ years ### "Solid Pillar of Microsoft Suite: A Foundation Tool" July 14, 2025 4.0 It is my daily workspace and productivity tool for emails, online meetings, and some of our tasks. Overall, I enjoy the reliability and connectedness of the tool. We are fully integrated on all Microsoft Suite, which makes Outlook hum all that much better. Aside from a few bugs and a few quality of life changes, I am pleased with it. I wish there was some more customization options, though! Pretty limited in that regard! Pros I enjoy the look and feel of the service. I applaud the flagging, search feature, and scheduled send tools. The integrated calendar, co-pilot, and task integrations are all very helpful. I also really enjoy the health and availability hints through Viva Insights. I know our security team praises the integration with our firewall and auto-scrubber /phishing reporting system. I am a big fan of using tags and folders on Outlook as well. Dragging and dropping attachments is a breeze and auto-suggestions and "liking" makes quick replies very easy to do. I am a big fan of the Scheduling Assistant - makes large team meetings easy to organize and schedule. A lot to rave about! Cons I have had an awful time using "Rules." Any mass changes to my inbox takes 15 minutes or more and has readily caused the app to crash. I have found that my rules do not often work and it has been hard to get my organized folders to sync properly. Tagging is somewhat reliable but I often find things incorrectly labeled or missing. Using the HTML version has been trouble. Any time I want to send an email via Chrome or a similar browser version, the email never sends and it launches in a separate window. As a recruiter, this completely spoils the speed of sending a quick note to a candidate. I have started just copying and pasting instead of responding directly. I wish there was a fix for these! Review Source VR Verified Reviewer Physician Hospital & Health Care Used the software for: 2+ years ### "Microsoft Outlook is an all in one email access point " July 12, 2025 5.0 I love it and my hope is that it continues to be a mainstay for business and personal use. Being in healthcare the encrypted option for emails is a must. Also, the ability to send literally any type of attachment is great. Pros It is user friendly, has all of the features I could dream up that would be helpful and it allows me to check business and personal email all in one spot. Cons Every once and awhile a "user friendly" update has me a bit confused when new features get moved around. Review Source GA Glory A. Customer Service Representative Entertainment Used the software for: 2+ years ### "Reliable, Familiar, and Built for Work" May 1, 2025 5.0 Overall, my experience with Outlook has been solid. It’s a reliable tool for managing work emails and calendars, and once you get used to the layout, it’s pretty efficient. It’s not the most modern-looking app, and it can be a bit clunky at times, but it gets the job done—especially if you’re in a Microsoft-focused environment. Pros I really like how everything is in one place—email, calendar, contacts, and tasks. It makes it easy to stay organized without bouncing between different apps. The Focused Inbox is also a nice touch; it helps cut through the noise and keeps important emails front and center. Cons It can feel a bit heavy and slow at times, especially when starting up. And some of the settings are buried or overly complex—like managing rules or customizing the layout. It takes a bit of digging to get things the way you want. Review Source MM Mark M. Global Finance Shared Services Manager Machinery Used the software for: 2+ years ### "Don't Knock it Until You've Tried It." July 7, 2025 5.0 Let's face it, if you work in corporate America, Outlook is your go-to. We use Outlook for everything....EVERYTHING. That calendar is life. It does what you need it to, though. It's the business lifeblood and it does it well, or as well as any other email system. People love to knock it, but I generally have found it's the best in organizing my correspondence and calendars. Pros Look, I realize I may not be in the majority, but I really truly like MS Outlook. The app is streamlined and includes all the functions I need on the go. Additionally, Outlook has an easy to use, simple, no frills look that allows me, as a business user, to simply get work done. Email should have the necessary features to schedule meetings, send emails and store emails. Outlook has them and does them well. Cons There are times when the features in Outlook feel lacking in depth. Additionally, sometimes it feels like Outlook tries to be "too helpful" without providing any substance (such as Viva Insights, and Copilot). Review Source BS B S. Operations Director Non-Profit Organization Management Used the software for: 2+ years ### "Top 5 Software of all time" July 7, 2025 5.0 Outlook is awesome. I've been using it for over 20 years both personally and professionally. Email is, of course, the biggest function. When I'm unable to get to an email but want to read it, I love that I can quickly mark it as unread so that I can easily find it later. Similarly, the way you can assign flags and follow up with emails is great. The calendar is my most important function. I litter each day with reminders and appointments and it keeps me on task so that these don't fall through my cracks. I enjoy that I can set reminders for minutes from the appointment, or up to 2 weeks. I use both liberally and wish that I could set multiple reminders. Wait, can I? I've never investigated this. Outlook is also a great place to keep a to-do or task list. If I were picking 5 pieces of software most important to me, this would definitely be on the list. Pros Outlook is a clean and functional piece of software. It does exactly what it's supposed to in an easy to use form. I rely heavily on the calendar for all of my appointments. Similarly, i use tasks to create a to-do list and cross items off. In the past, I've assigned tasks to teammates which is a nice function as well. I'll bet I use about 60% of the functionality of this software which means there are additional items to learn and grow. But I use this software every day to stay organized. Cons It's always jarring when the look of a piece of software that you use every day changes. This software seems to change and update often when really it doesn't need to. It works well. And when it's been sized perfectly with all the gadgets and gizmos you want displaying, an update can be really disruptive for quite some time. Review Source BG Brennan G. System Admin I Insurance Used the software for: 1-2 years ### "Decent but not great" July 3, 2025 4.0 My experience with Microsoft Outlook is mixed. It’s reliable for managing emails, calendars, and contacts, with strong integration into Microsoft 365. The search functionality and organizational tools like folders and rules are helpful for staying on top of busy inboxes Pros It's wealth of features and integration with many other popular applications such as Microsoft Teams. Cons Cluttered interface, slow performance, unreliable notifications, and missing features like offline message saving or advanced rule customization Review Source Dana P. Staffing Coordinator Veterinary Used the software for: 2+ years ### "All You Could Need From A Work Email Account" April 25, 2026 5.0 Pros Accessing emails have never been easier. The integration of other Microsoft products through the Outlook desktop website is also fantastic. Cons Sometimes outlook will automatically filter non-spam messages into the junk folder without alerting me, and sometimes they are actually important emails. Review Source JM Janis M. Studentische Aushilfe Financial Services Used the software for: 6-12 months ### "Outlook- Hält was es verspricht" September 21, 2025 5.0 Ich verwende Outlook in erster Linie für die E-Mail-Kommunikation mit Kollegen und Mandanten. Es ist praktisch, dass alle Nachrichten übersichtlich an einem Ort sind und ich durch Ordner oder Kategorien schnell die passenden Unterlagen wiederfinde. Besonders hilfreich ist die Verknüpfung mit dem Kalender, Microsoft Teams und anderen Microsoft-Interaktionen. Darüber hinaus nutze ich Outlook, um Aufgaben anzulegen und nachzuhalten. Wenn mir eine Kollegin eine Aufgabe gibt oder eine Frist genannt wird, kann ich diese im System eintragen, mit einem Erinnerungsdatum versehen und somit sicherstellen, dass nichts liegenbleibt. Dies nutze ich aber ehrlicherweise eher selten. Meine allgemeine Erfahrung ist, dass Outlook im Kanzleialltag eine große Unterstützung ist, weil es Kommunikation, Terminplanung und Aufgabenverwaltung in einer Oberfläche bündelt. Pros Die Integration mit weiteren Microsoft Systemen und die Ansicht im UI, beispielsweise mit dem Kalendar. Auch die Möglichkeit, Aufgaben zu erstellen und diese zuzuweisen, ist hilfreich. Die Integration mit Microsoft Teams und gemeinsame Postfächer/Kalendar vereinfachen für uns die Zusammenarbeit. Cons Ich finde, das Outlook noch keine Fortschritte iS. KI gemacht hat. Beispielsweise sind meine "relevanten" Emails voll mit Spam Mails oder Werbeangeboten. Wenn besonders viele Emails im Anhang sind ist es für mich auch teilweise schwierig, Anhänge zu finden. Review Source VR Verified Reviewer Emergency Planner Government Administration Used the software for: 2+ years ### "Microsoft Outlook review " June 27, 2025 4.0 Overall I like outlook and since using there seems to be fairly regular upgrade in functions or visuals. its easy to use and tidy. Pros Microsoft outlook is easy to use. It has option to have multiple inbox down the side of the main page, this is useful because you do not have to keep logging in and out of accounts to see emails coming in. I like the tick function to mark when the email has been attended to and that it keeps your archived emails and if you search for it it still comes up without having to search in all separate folders. Cons I have different company Outlooks, it would be good if i could have all on one account. I would like to be able to arrnage certain emails directly into sub folders. for example we receive weather and flood warnings almost on a daily basis, sometimes multiple times a day, however I can not direct these emails straight to a 'weather and flooding' folder for example so it does not fill out my inbox. Review Source VR Verified Reviewer Product owner Information Technology and Services Used the software for: 2+ years ### "Reliable Hub for Email and Scheduling" February 14, 2026 5.0 Features like Focused Inbox, rules, and foldering help keep high‑priority messages visible while pushing noise out of the way. Pros you can manage email, meetings, tasks,calender and contacts from a single interface very efficiently Cons can feel cluttered especially when managing multiple accounts Its interface, and search can be slow Review Source Nikolas H. Quality Engineer Medical Devices Used the software for: 2+ years ### "Very Good Scheduling Features!" April 15, 2026 5.0 Overall, I am happy about using Microsoft Outlook to perform my daily work and provides a friendly user experience. Pros What I really like about Microsoft Outlook is the calendar and notification settings that are available, letting teams communicate and manage schedules. Cons What I do not like about Microsoft Outlook is the lack of online access and slower loading times compared to other products. Review Source Duncan C. Digital Solutions Lead Marketing and Advertising Used the software for: 2+ years ### "Outlook, the planning tool " July 6, 2025 5.0 Overall, Outlook is an important part of my career. It is where I plan, manage and organise everything for the day, week and month. Pros I like how easy it is to organise and plan my work within Microsoft Outlook. It is a fundamental tool to plan my workday, way beyond emails. Cons Sometimes, the settings on Outlook can be tricky, especially when trying to change the look and layout of your inbox. This can be a bit limited. Review Source VR Verified Reviewer Case Management Hospital & Health Care Used the software for: 2+ years ### "Overall It is Functional. " March 31, 2026 5.0 Overall even with the small issues I will continue to use outlook as it is consistent for email management Pros I like that I am able to find any email that I have been sent or that I sent myself when searching through my emails. Cons I don't like that it doesn't always work with the mobile version as a lot of times I will be away from my desk and needing to find an email. Review Source BP Ben P. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Outlook is far superior!" January 4, 2026 5.0 I have used outlook for many years. It is my go to email program, i have tried other programs but always find myself back with outlook. Pros I love the convenience of having everything located within the one program. It gives me access to my calendar and my meetings in Teams. Cons I personally do not like the new layout of outlook. I like the out layout from 2016. It may be something i have to get used to using. Review Source EZ Elaina Z. Accountant Non-Profit Organization Management Used the software for: 2+ years ### "Accountant's Opinion on Microsoft Outlook" June 10, 2025 5.0 Overall, I like how easy and versatile the program is to use and all the features it comes with. I wonder if there will ever be more features or updates to the system, which I'm excited to learn about! Pros Something I like the most about Outlook is the variability of the program and all the things you can do with it, like using Scheduling Assistant to make sure everyone has a meeting time open, the endless subfolders you can create to organize your emails, setting up multiple emails and being able to access them all from your dashboard, using the calendar function on the same app, etc. Cons I've had Outlook a few different times with a few companies, and I wish there were more similarities between each program. For example, I can't scroll seamlessly on this calendar, like I could at my other jobs. There are only minor things though, overall, the system is great! Review Source Similar Products Featured