# Page 2 | Microsoft Word Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Microsoft Word the right Document Generation solution for you? Explore 2777 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/227146/Microsoft-Word/reviews

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Microsoft Word

4.7 (2777)

[View alternatives](https://www.capterra.com/p/227146/Microsoft-Word/alternatives/)

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Last updated March 15th, 2026

# Page 2 - Reviews of Microsoft Word

## Showing most helpful reviews

Showing 26-50 of 2777 Reviews

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Frequency of Use

JJ

Jon J.  
HR Coordinator  
Dairy  
Used the software for: 2+ years

### "Industry standard for a reason. "

January 16, 2026

5.0

Quite simply the best and industry standard. You won’t want to use anything else (and everything else will be frustrating when / if you do!).

Pros

MS Word is quite simply the best word processing programme available. From basic documents to complex editing, team collaboration, tracking changes and edits it works smoothly and collaboratively in real time. The clean and intuitive interface means not searching, and navigation is a breeze with built in tools that help you create and maintain bookmarks, contents pages and index - even across complex documents.

Cons

A tendency to move away from a purchase and own model to subscription across all software is frustrating for the consumer: however it does mean it is always up to date. Backwards compatibility pre-365 is limited.

Alternatives considered

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

Reason for choosing Microsoft Word

Google are okay, and one of the better alternatives: but Microsoft offer a better product, more options + offline / stand alone apps.

Switched from

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

Budget allowed us to move everything to Office and 365

Review Source

RM

Renee M.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Microsoft Word- Great Document Processing Program But Could Use Some Improvements"

January 21, 2026

4.0

Microsoft Word is a good word processing program and I do like that you can export documents into pdf documents, email and share a document from within the program. I use the track changes feature very often which makes collaborating and editing documents much easier for all involved in preparing joint documents. I think that some of the features in Microsoft Word can be improved to make them more user friendly such as the format changes, correcting formatting errors, etc.

Pros

I really like the track changes feature and that more than one person can make edits to a document at the same time.

Cons

Microsoft Word formatting settings are difficult to navigate and are not user friendly. I also would like to see an improved design to make correcting formatting issues within a document easier.

Review Source

JH

Jonathan H.  
Contract Instructor Pilot  
Aviation & Aerospace  
Used the software for: 2+ years

### "MS Word--still the king."

March 11, 2026

5.0

Bottom line is that I'm a big fan of MS Word. I've used it for years at work to do everything from single page memos to lengthy safety reports with footnotes, citations and hyperlinks to various websites. Word has never let me down, and I know that it has barely broken a sweat--there's a lot more it can do.

Pros

One day in mid-1993 my boss walked into my office and plopped an Intel 286 desktop computer on my desk, complete with a monochrome monitor about the size of VW bug and told me "Figure it out". Thus started my journey into the wonderful world of desktop productivity software. The first word processing program that come with the computer was WordPerfect, complete with the goofy little paper template that fit over the Function keys on the top of the keyboard (anyone else remember those?). The entire office shared a huge dot matrix printer that used fanfold paper that for some reason was about 18" wide and only came in green and white stripes. Anyway, time went on and Microsoft started overtaking the world of large business and government. I've seen pretty much every iteration of their products from MS-DOS up to Windows 11 and all the MS Office products that came with them. I've dabbled a bit with some of the other products out there like Google Docs, but its hard to beat MS Word--it's just damn good at what it does. Powerful, flexible and capable of doing anything from dashing off a single-page letter to writing a thousand-page research paper, complete with footnotes, index and appendix. The help function has come a long way from where it was--it's actually helpful if you really get stuck on some problem. Bottom line--if your word processing requirements go beyond simple letters and holiday recipes, MS Word is the way to go.

Cons

Not gonna lie, you're going to have to pay for the power of this program. Yes, there are free programs out there that will do the job for a lot of people, but for businesses and professionals that need the functionality and increased performance that MSWord brings to the table, you're going to have to go with the pros.

Review Source

DS

Dusiant S.  
System engineer -QA  
Computer Software  
Used the software for: 2+ years

### "MS - word review"

March 24, 2026

5.0

Microsoft Word is a highly versatile and industry-standard word processing tool, offering extensive capabilities for creating, formatting, and collaborating on professional documents, ranging from basic letters to complex reports. It is a vital tool for workplace productivity, with advanced features such as tracking changes, mail merge, and customized templates, often essential for academic and professional tasks. Key Aspects of My Experience: Document Formatting & Creation: I have utilized Word to create polished, professional documents, utilizing varied page layouts, headers, footers, and tables of contents. Collaboration Features: The "Track Changes" and commenting tools are used extensively to enhance collaborative editing, ensuring smooth workflows on group projects and reporting. Automation and Efficiency: I have experience creating and using templates to streamline document creation, which improves efficiency. Integration and Accessibility: With features like OneDrive synchronization, Word provides seamless access across different devices, allowing for efficient editing on the go.

Pros

Many users appreciate Microsoft Word for its comprehensive feature set, reliability, and "styles-based" approach to professional document creation. While some find its complexity a learning curve, its depth often makes it the preferred tool for high-stakes tasks like legal briefs, academic papers, and complex reports. Robust Formatting and Styling Styles-Based Formatting: Unlike basic text editors, Word allows you to modify a single "Style" (like a Heading) and have it update throughout a 100-page document instantly. Professional Control: It offers precise control over margins, line spacing, page breaks, and complex layouts that cloud-based editors often struggle to match. Customizable Ribbon: Users enjoy the ability to personalize the top menu (the Ribbon) by pinning their most-used tools, such as Track Changes or specific fonts. 2. Advanced Editing and Collaboration Track Changes: This is a standout favorite for professionals who need to see exactly what has been edited, accept or reject suggestions, and leave comments. Proofreading Tools: Beyond simple spellcheck, Word’s built-in intelligence offers advanced grammar suggestions, a thesaurus, and even translation capabilities.

Cons

Poor Handling of Complex Documents/Images: Word often struggles with large documents or complex layouts, leading to slowdowns, lagging, or freezing.

Switched from

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

superior capabilities with complex, long-form, or professional documents, which are often difficult to handle in other tools. Key reasons for choosing Microsoft Word include: Advanced Formatting: It is superior for managing complex documents, such as those with multiple sections, tables of contents, columns, and mixed orientations (portrait/landscape).

Review Source

MW

Michael W.  
IT-Leiter  
Information Technology and Services  
Used the software for: 2+ years

### "Zuverlässige Enterprise-Lösung mit starker Microsoft-Ökosystem-Integration"

January 12, 2026

4.0

Als IT-Leiter nutze ich Microsoft Word täglich als Kernkomponente unserer Microsoft 365-Lösung. Das Tool hat sich als zuverlässig und stabil in einem Unternehmensumfeld mit über 100 Mitarbeitern erwiesen. Die Integration mit SharePoint und OneDrive vereinfacht die Dokumentverwaltung erheblich. Die Collaborative Editing-Funktion hat unsere Teamproduktivität messbar gesteigert, besonders beim hybriden Arbeiten. Für technische Dokumentation und Standardisierung leisten die Template-Funktionen hervorragende Dienste. Insgesamt eine solide Lösung für den professionellen Einsatz, mit nur wenigen Anforderungen zur Optimierung auf Enterprise-Ebene.

Pros

Hervorragende Dokumentverwaltung und Zusammenarbeit in Echtzeit mit Microsoft 365-Integration. Starke Kompatibilität mit unternehmensweiten Standards und nahtlose Synchronisation über OneDrive. Umfangreiche Formatierungsoptionen und professionelle Templates für geschäftliche Kommunikation.

Cons

Lernkurve für Advanced-Features ist teilweise steil. Cloudkostenmodell kann bei größeren Teams unübersichtlich werden. Manchmal träge Performance bei sehr großen Dokumenten (über 100 Seiten). Begrenzte native Makrooptimierung für spezielle Business-Prozesse ohne VBA-Kenntnisse.

Alternatives considered

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[LibreOffice](https://www.capterra.com/p/158981/LibreOffice/)

Reason for choosing Microsoft Word

Nahtlose Integration mit unserem Microsoft 365-Ökosystem. Überlegene Funktionalität für Dokumentverwaltung und Zusammenarbeit via Teams und SharePoint. Enterprise-Security und Compliance-Standards erfüllen auch höchste Anforderungen in unserer IT-Infrastruktur.

Review Source

SR

Samm R.  
Office Finance Manager  
Insurance  
Used the software for: 2+ years

### "Microsoft Word at Work"

March 27, 2026

5.0

Microsoft Word significantly increases our office's overall efficiency and productivity. There are multiple departments and each one needs the program for different reasons. The program is very suitable for those with basic Word skills as well as Advanced Word skills.

Pros

Microsoft Word is instrumental to our day-to-day business operations. Overall, the interface is very easy and for those who are less tech savvy, formatting is automatic. The variation of fonts, templates and styles makes Word a go to for everyone in the office vs. just one department. In my role specifically, mail merge, macros and quick parts automate many tasks and increase productivity. In addition, it is integrated with our Client Management System and operates well within their system.

Cons

The largest overall issue with Microsoft Word would be file compatibility. Unfortunately, it does not always work well when opening documents that were originally on another platform (For example: Google Docs).

Alternatives considered

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

Reason for choosing Microsoft Word

Microsoft Word was chosen as it is the most commonly used and would sync and format better with the programs they are integrated with.

Review Source

CP

CANDICE P.  
Accounts officer  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Microsoft Word saves the day"

January 4, 2026

5.0

Overall, my experience with Microsoft Word was solid but not without its frustrations. I always felt like I was getting good value for money because it was reliable and versatile enough to use for everything tenancy letters, interview prep, school notes, and all the structured guides I create. The navigation was mostly familiar and easy to work with, especially when I just needed a clean space to organise my thoughts, but it could get clunky when formatting decided to misbehave or menus felt overcrowded. Customer support was fine when I needed it, but not something I relied on often; most of the time I just figured things out myself. In the end, Word did what I needed it to do, even if it occasionally made simple tasks feel more complicated than they should be.

Pros

You always liked Microsoft Word because it felt like a calm, structured space where you could take everything swirling in your head. The tenancy timelines, the kids’ school notes, the interview scripts, the troubleshooting steps and lay it out clearly. Word gave you order when life was busy. You could shape your thoughts with headings, tables, and clean formatting, and suddenly the chaos made sense. You loved that you could build things your way: a checklist for the oven setup, a dosing schedule, a letter to the real estate, or a script for a tough phone call. It let you be both practical and creative, giving you enough freedom to design something visual when you wanted to, without overwhelming you with options. In a way, Word matched how your mind works organised, precise, and quietly powerful and that’s why it always felt like a tool you could rely on.

Cons

What you liked least about Microsoft Word was how it sometimes made simple things feel harder than they needed to be. You’d be in the middle of organising a tenancy letter, an interview script, or a troubleshooting guide, and suddenly the formatting would jump, a table would shift, or the spacing would change for no logical reason. It broke your flow, especially because you think in such a structured, methodical way. You don’t have patience for tools that behave unpredictably or clutter the screen with features you’ll never use. Those moments where Word felt heavy, fussy, or overly complicated were the ones that frustrated you most especially when all you wanted was a clean, straightforward space to get your thoughts out clearly.

Review Source

Duncan C.  
Digital Solutions Lead  
Marketing and Advertising  
Used the software for: 2+ years

### "Microsoft Word stands the test of time "

July 21, 2025

5.0

Overall, Microsoft has and continues to be a valuable product in the Microsoft suite of products. I use it almost every day for just about everything

Pros

Microsoft Word stands out for its user-friendly design, powerful formatting tools, and excellent collaboration features like Track Changes

Cons

Microsoft Word can feel cluttered at times, with too many features buried in menus, and it occasionally struggles with complex formatting

Review Source

DD

Daniela D.  
Attorney at Law  
Law Practice  
Used the software for: 1-2 years

### "Unreliable and shouldn't be trusted "

September 24, 2025

1.0

It used to be very good but now that this saving issue is occurring, using MS word it is the most frustrating and problematic issue in my professional life. I deal with other people's frustrating and complicated problems for a living so this is really saying a lot.

Pros

Right now nothing. I don't know if this is from a recent update but the save function has become completely unreliable. Auto save is turned on and I always save my changes before closing my documents. Word has been actually saving my changes about 50% of the time. As a result, I have had to do about 10-15 hours of unnecessary additional work in the past two days. I have to save every change I make with "save as" and give it a new name. I'm an attorney, and need to open a document anywhere from 5-20 times to make small adjustments and drafting changes. This is problem impractical and unacceptable.

Cons

That I pay money for a program that is incredibly unreliable with a basic task like saving changes. This program has cost me tens of thousands of dollars in billable hours over the past two days due to the amount of work I have had to repeat.

Review Source

CT

Cameron T.  
IT Service Desk Analyst  
Financial Services  
Used the software for: 2+ years

### "The Most Reliable Documentation Tool There Is!"

March 2, 2026

5.0

Microsoft Word is a great documentation tool that is easy to pick up for someone with very little experience with the Microsoft apps. This documentation function caters to all people such as people in the workplace, students or the average person who is looking to document their tasks. I wholeheartedly recommend Microsoft Word, it is great value for money and carries an essential purpose in all areas of life.

Pros

I love how easy to use and versatile Microsoft Word is, it's simple yet professional user interface makes it extremely easy for anybody to use. Microsoft Word also has a wide range of templates that an allow you to make your own processes and workflows for any project / work you want to start or document which makes it very useful. It has made so many projects easier for me over my course of using it.

Cons

I would say the thing I like the least about Microsoft Word is that it is difficult to collaborate with other people within the same document at the same time, as lots of the time if you both try to access it at the same time, it will only allow one person to edit the document at a given time. This is an issue because in the event of project work it's hard to brainstorm ideas and drive those ideas forward together.

Review Source

Cayla F.  
Legal Assistant  
Law Practice  
Used the software for: 2+ years

### "Amazing, simplistic, program"

September 4, 2025

5.0

I have been using Microsoft Word for 15+ years. I am so glad that we used it so much throughout school (elementary-college) because it has honestly been so beneficial throughout my entire life. In the workplace, we use it for just about everything.

Pros

Microsoft word is a very easy product to use. We use it everyday, all day. Even with updates, it is easy to navigate. Every update they make seems to add great features, but still keep it simplistic enough to be user friendly.

Cons

There aren't very many features about Microsoft Word that I don't like. It is just one of those programs that is such a staple in our workplace and there isn't anything that comes to mind that I don't like.

Review Source

Alessandro S.  
Manager  
Computer Software  
Used the software for: 2+ years

### "Microsoft Word è consigliatissimo"

October 22, 2025

4.0

Sono rimasto sul serio soddisfatto. Ottimo per scrivere documenti di lavoro, scolastici e personali.

Pros

Le tantissime funzioni che Microsoft Word ofrre anche gratuitamente ai suoi utenti. Puoi utilizzarlo completamente in modo gratuito tramite la versione web.

Cons

Il prezzo, perchè esistono altri software open-source che offrono le stesse funzionalità senza pagare niente.

Review Source

Roger A.  
Owne  
Marketing and Advertising  
Used the software for: 2+ years

### "Reliable tool for daily documents and files."

January 3, 2026

5.0

Overall, my experience has been very good. Microsoft Word is a solid and trustworthy tool for everyday work, even if it has a learning curve for advanced features.

Pros

I like how reliable and familiar Microsoft Word is. It is easy to use, works well for documents of any size, and has many useful formatting options.

Cons

Sometimes formatting can be frustrating, especially with long documents. Also, some features feel too complex for simple tasks.

Alternatives considered

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

Reason for choosing Microsoft Word

It has more tools to use, and because the time I have been using it

Review Source

VR

Verified Reviewer  
Assistant manager  
Retail  
Used the software for: 2+ years

### "Word is great "

March 25, 2026

5.0

Word is great to use and extremely helpful. It has a wide variety of formatting options to make any document look professional.

Pros

The app is easy to use with a very intuitive user interface, which speeds up both the process and work flow.

Cons

What I find the app lacks is a convenient ascii code reference. This can be frustrating for codes not often used.

Review Source

cP

chiara P.  
studente  
Biotechnology  
Used the software for: 2+ years

### "le difficoltà di Word"

October 1, 2025

4.0

In generale è un app/software molto utile, ma un po' macchinoso nel suo utilizzo, soprattutto perché ci sono altri software che permettono di effettuare le stesse operazioni basilari più facilmente.

Pros

ottimo programma per scrivere dei documenti, presenta diversi parametri che sono utili anche al fine di scrivere dei saggi, o addirittura delle tesi di laurea o altri documenti illustrativi.

Cons

Nonostante sia un app molto nota e utilizzata, trovo che sia un po' difficoltosa nel suo utilizzo per l'impostazione di alcuni parametri, perché alcune volte presenta dei bug e questi fanno si che non si mantengano delle impostazioni, come gli spazi, l'interlinea e anche il rientro.

Review Source

SA

Samer A.  
Open Source Contributor  
Computer Software  
Used the software for: 2+ years

### "My most used and default text editor"

March 10, 2026

5.0

Sometimes it is overwhelming and very detailed, and I wish the interface includes less functions on display while showing bigger icons.

Pros

It is great for creating and editing documents, providing a lot of tools and features for the minimal fee subscription, while finding the user interface easy to use and comprehensive. The program is very helpful when integrated with other software to complete the workflow and enables sharing and collaboration easily and efficiently, where everyone can access the document at the same time and work on their part.

Cons

It has a wide range of features and supports a lot of functions and customisations for the documents, while enabling the creation of many types and formats of files.

Review Source

TZ

Tobias Z.  
Jr ICT Officer  
Hospital & Health Care  
Used the software for: 1-2 years

### "Word is good in theory, but the formatting and usability sucks"

October 22, 2025

2.0

Frustrating as I need to do a lot of formatting for documents, and since word is so finicky, either it will break across services or freak out while I am attempting to format, hence breaking the format and making me need to redesign.

Pros

Integrated in a lot of services, is pretty well the standard when it comes to documentation software layout and design. easy to use, easy to find resources online to assist.

Cons

The formatting of documents is so broken. across the webapp, desktop app, etc the formatting and stylization of documents changes constantly. For any documents which I am not certain will be opened in the desktop word app, I need to export to a pdf so it saves the layout.

Alternatives considered

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

Reason for choosing Microsoft Word

for the aforementioned formatting issues

Switched from

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

for workplace compatibility and standardization. I regret this however as docs was significantly more polished.

Review Source

Dylan M.  
Sales Rep  
Automotive  
Used the software for: 2+ years

### "Dependable for daily use"

January 6, 2026

5.0

Overall, my experience has been positive. I use it regularly for editing customer documents and internal paperwork, and it’s dependable enough that I don’t have to worry about files not opening or formatting breaking when sharing them.

Pros

It’s reliable and easy to use, which matters in a busy sales environment. I can open documents, make quick edits, and share them without issues.

Cons

It can be slow to load on older computers, and simple formatting changes sometimes take more clicks than expected when you’re in a rush.

Review Source

Facinet S.  
Directeur  
International Affairs  
Used the software for: 2+ years

### "L'outil indispensable pour la rédaction professionnelle"

January 14, 2026

5.0

C'est un outil indispensable pour mon travail quotidien. Malgré son prix, c'est le traitement de texte le plus complet du marché pour créer des documents professionnels.

Pros

J'apprécie la richesse des fonctionnalités de mise en page et la compatibilité universelle des fichiers .docx. L'intégration avec OneDrive permet aussi un enregistrement automatique très pratique.

Cons

Le logiciel peut être assez lourd à charger sur des ordinateurs plus anciens. Parfois, l'interface avec les nombreux rubans d'options peut sembler complexe pour un utilisateur débutant.

Review Source

VR

Verified Reviewer  
Proposal Content Specialist - Former  
Civil Engineering  
Used the software for: 2+ years

### "MS Word - \[sensitive content hidden\]'s View"

July 7, 2025

5.0

Using the feature-rich styles and headings, together with the review and commenting features, I have been able to collaboratively structure and present complex documents.

Pros

Its comprehensive set of document review features which I use in combination with the mail merge and data integration features.

Cons

The current versions are quite demanding on the computer's resources, and does not perform well on non-SSD equipped computers.

Review Source

CT

Christopher T.  
Senior Creative  
Design  
Used the software for: 2+ years

### "Simple and reliable text editor"

May 30, 2025

5.0

It’s reliable and gets the job done for text-focused tasks, but I wouldn’t reach for it when I need to make something look creative.

Pros

Microsoft Word is solid for quick document editing, client contracts, and anything that needs clean formatting and compatibility. The best part is definitely how universally supported it is; I never have to worry about someone not being able to open a DOCX file.

Cons

Design-wise, it’s pretty limited. Trying to align images or customize layouts can be frustrating, and the tools just aren't built for visual-heavy work. When clients ask for templates in word that they can edit, it becomes really frustrating trying to design as if you are using graphic design tools like Adobe.

Review Source

VR

Verified Reviewer  
Customer Service, Office Coordinator, Marketing  
Farming  
Used the software for: 2+ years

### "Word will always be a necessity for me."

March 30, 2026

5.0

Word is my life saver if I am in need for a quick spell check or to write a letter etc. Word is always my go to. I would be lost without having word.

Pros

I love word it is simple to use and can help you catch a typo. I use word daily and it is very important to my day-to-day job.

Cons

This is a tough one. I think I have used word for so long I don't really have and issue with it. I think maybe not being able to use it as well on a smaller device like a phone.

Review Source

Victoria H.  
HR Director  
Insurance  
Used the software for: 2+ years

### "Great MS office product "

March 10, 2026

5.0

My overall experience has been very positive with Microsoft Word. I use it daily and I feel it. It’s a good software.

Pros

The functionality of word the templates they provide, the ease of use and the reliability of the document

Cons

There is nothing I dislike about Word at all. I have used it for many years and have never been disappointed by it.

Review Source

CH

Charlie H.  
President  
Legal Services  
Used the software for: 1-2 years

### "Processess more than just words in the distinguished word processor"

May 24, 2025

5.0

Overall, I love Word! The subtle features that make a world of difference, the ecosystem across apps and devices, and user accessibility, makes this a continuing distinguished Word processor!

Pros

As an initial matter, it is likely necessary to detail what I use Word for. I do a lot of freelance legal work, which includes preparing legal briefs for court matters and so forth. This is relevant because in legal briefs, citations to appropriate authorites are not only necessary but also required. Word makes accomplishing this otherwise daunting task, so easy! Within a couple easy steps, Word not only prepares a list of all citations that are formatted and organized in a complete detailed table, you can easily have it conform to your existing format.

Cons

As it relates to my tasks in prepping documents for legal matters, when the number of pages and citations build up, having to go back and cypher through each individual citation, adds so much seemingly unnecessary time and efforts. In a time of AI, it seems this should be a simple work flow that could take an already awesome feature to new heights and convenience!

Alternatives considered

[Apache OpenOffice](https://www.capterra.com/p/160717/Apache-OpenOffice/)

Reason for choosing Microsoft Word

At the end of the day, Word is essentially a word processor and those who merely need such, without all the features Word offers, there exists considerable alternatives.

Review Source

VR

Verified Reviewer  
Case Management  
Hospital & Health Care  
Used the software for: 2+ years

### "The Best Word Document "

March 31, 2026

5.0

Overall I have enjoyed using Microsoft Word for years and will continue to utilize it any chance that I get.

Pros

I love creating my documents using this function as it makes it absolutely easy to utilize on a daily basis.

Cons

I don't like how when I copy and paste certain things it will not paste it correctly and I have to alter the image or wording.

Review Source

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