--- title: "Microsoft 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft 365 Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/227157/Microsoft-365/" page_type: "product" language: "en" --- # Microsoft 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft 365 ## What is Microsoft 365? Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks. The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security. ## What is Microsoft 365 used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 14,131 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile document creation suite Comprehensive academic toolkit Recurring glitches and crashes Ongoing subscription costs Starting price $9.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 4.6 (14,131) VS. [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (14,007) Ease Of Use 4.5 (29,020) Value For Money 4.3 (10,314) Value For Money 4.3 (20,582) Customer Service 4.3 (9,254) Customer Service 4.4 (18,613) ## Microsoft 365 alternatives [4.4 (3,028)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (29,097)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160756/Google-Docs/) [View all alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) ## FAQs about Microsoft 365 Overview ### What problems does Microsoft 365 solve? Microsoft 365 solves fragmented document work, version confusion, manual file sharing, and delays in reporting, presentations, and team communication. It gives staff one place to create spreadsheets, reports, meeting notes, and slides, then co-edit and access them anywhere. Office teams, educators, students, project managers, and distributed departments benefit most. Answer based on 5724 reviews Overview ### Which roles and teams benefit most from Microsoft 365? Microsoft 365 benefits business owners, executives, and office managers who need reliable communication, document creation, and team coordination across daily operations. Project managers, IT teams, developers, educators, and students use it for collaboration, file sharing, scheduling, classroom work, and maintaining productivity across distributed teams and devices. Answer based on 13941 reviews Overview ### What company size and industries is Microsoft 365 built for? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations, but reviewer use skews to small businesses at 63%. Its strongest industry presence is Information Technology and Services at 8%, followed by Education Management and Computer Software at 6% each. Answer based on 14118 reviews Features and Usability ### What are the key features of Microsoft 365? Microsoft 365 includes core office apps such as Word, Excel, PowerPoint, and Outlook for document creation, spreadsheets, presentations, and email. Differentiating features include Teams for chat and video conferencing, OneDrive for cloud storage and file sharing, plus real-time co-authoring, version control, and calendar syncing across devices. Answer based on 3866 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft 365 starts at $6/user/month for Business Basic, with Personal at 9.99 monthly, Family at 12.99, Apps for Business at 8.25, Standard at 12.5, and Premium at 22. A one-month free trial is available. Reviewers like the bundled apps and flexible billing, but some find subscription-only pricing and paying for unused apps expensive. Answer based on 2974 reviews Integrations ### Which third-party tools and platforms does Microsoft 365 integrate with? Microsoft 365 integrates with Google Drive, Gmail, Google Sheets, Slack, and Zoom Workplace, while also connecting closely with Microsoft apps including Teams, SharePoint, and OneDrive. It connects to 10 third-party tools and platforms overall, covering file storage, communication, collaboration, and productivity workflows. Answer based on 5897 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft 365? Microsoft 365 is usually quick to onboard for teams already familiar with Word, Excel, Outlook, and PowerPoint, and many reviewers say basic users adapt with minimal training. New users, admins, and teams using advanced features need more time. Training support mainly includes videos, plus online help pages, tutorials, and documentation. Answer based on 1066 reviews Getting Started and Support ### What customer support options does Microsoft 365 offer, and how do users rate the experience? Microsoft 365 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and persistent in resolving issues, but experiences vary: some report long waits, transfers, inconsistent handling of complex cases, and relying on forums or self-service resources. Answer based on 977 reviews Security ### How does Microsoft 365 handle data security and access control? Microsoft 365 uses data and email encryption, multi-factor authentication, spam filtering, permissions controls, retention and automatic deletion policies, centralized user and license management, and regular security updates. It also helps prevent data loss and unauthorized access. Some reviewers note phishing protection, password syncing, and external-sharing permissions can be frustrating or inconsistent. Answer based on 936 reviews ## Who uses Microsoft 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile document creation suite 93% positive reviews out of 1121 Most reviewers appreciate presentations and spreadsheets for enabling efficient, professional documents, data analysis, and visual reports. Edward M. General Manager, 1,001 - 5,000 employees. "The integrated nature of this software, online accessbility, and user functionality in being able to quickly and easily share documents, spreadsheets and presentations is top notch." Recurring glitches and crashes 64% negative reviews out of 1563 Most reviewers indicate bugs and issues, such as unexpected crashes, syncing errors, and persistent software glitches disrupting workflow. Comprehensive academic toolkit 95% positive reviews out of 755 Most reviewers find school and student use invaluable, offering essential programs and free access for educational needs. Nasywa A. Student, 1 employee. "Microsoft 365 offers a complete suite of tools that are essential for student productivity." Ongoing subscription costs 51% negative reviews out of 835 Some reviewers feel subscription costs are high, with confusion over plans and frustration about recurring payments. Vincent O. Owner, 1 employee. "I dislike the fact that it has morphed into a yearly subscription when ther are no significant improvements each year." Essential for daily productivity 97% positive reviews out of 433 Most reviewers describe daily use as seamless, with integrated tools streamlining routine business and personal tasks. Keira N. Managing Partner, 501 - 1,000 employees. "I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it." Frequent slowdowns and lag 77% negative reviews out of 656 Most reviewers report performance and speed issues, including slow loading, lag, and resource-heavy applications, especially on older devices. David N. IT Operations Manager, 201 - 500 employees. "Admin portal (m365 and Intune portal) can be slow and sometimes the blades either don't open or open up blank." ## Features AI summary Based on 31,543 Document Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**55%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**48%**) Microsoft 365 supports all three of the features reviewers value most: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities give teams a secure place to store files, keep documents organized and accessible, and share information across users more easily, helping businesses maintain control over content while improving day-to-day collaboration. Secure Data Storage 4.6 (711) 74.26% of 711 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.6 (2,357) 67.88% of 2357 reviewers that rated this feature as important or highly important With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, robust cloud options, and easy sharing, though some mention storage limits and occasional offline access issues. File Sharing 4.5 (1,869) 65.44% of 1869 reviewers that rated this feature as important or highly important It gives you flexible ways to share files securely within and outside your organization via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integration with Microsoft apps, though some mention permission settings can be confusing. Mobile Access 4.5 (870) 55.06% of 870 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.5 (1,935) 61.71% of 1935 reviewers that rated this feature as important or highly important You benefit from real-time co-authoring, chat, and meetings through Teams, SharePoint, and Office apps. Reviewers highlight smooth teamwork, document versioning, and integration, though a few mention occasional lag and challenges when collaborating with external users. Calendar Management 4.6 (728) 70.19% of 728 reviewers that rated this feature as important or highly important Microsoft 365 helps you organize meetings, appointments, and reminders across devices using Outlook and Teams. Some reviewers find calendar sharing, scheduling, and integration with Google Calendar valuable, but note occasional bugs and difficulties editing or managing multiple calendars. Microsoft 365 82 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Tracking: Track and document all activities across devices, networks, and other systems - Address Book: Stored list of contacts and groups - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Microsoft 365 helps you organize meetings, appointments, and reminders across devices using Outlook and Teams. Some reviewers find calendar sharing, scheduling, and integration with Google Calendar valuable, but note occasional bugs and difficulties editing or managing multiple calendars. - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: You benefit from real-time co-authoring, chat, and meetings through Teams, SharePoint, and Office apps. Reviewers highlight smooth teamwork, document versioning, and integration, though a few mention occasional lag and challenges when collaborating with external users. - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Microsoft 365 offers comprehensive tools for organizing, tracking, and securing documents. Users think version control, permission settings, and integration with OneDrive and SharePoint make managing files efficient and accessible, though some note setup challenges and limited records management for regulated industries. - Document Storage: With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, robust cloud options, and easy sharing, though some mention storage limits and occasional offline access issues. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Encryption: Convert data into a code for security - Event Management: Schedule and manage the logistics of activities and other gatherings - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: It gives you flexible ways to share files securely within and outside your organization via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integration with Microsoft apps, though some mention permission settings can be confusing. - File Transfer: Move files across different systems or networks - Full Text Search: Search for specific words or phrases within a document or database - Image Editing: Edit, touch up, and convert images for publishing - Inbox Management: Organize, prioritize, and manage incoming communications - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Language: Manage and support multiple languages - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple Projects: Ability to handle several projects simultaneously - Notes Management: Allow users to create, edit, and sort multiple notes - Office Suite: A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Presentation Tools: Share and present designs - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Templates: Sample files or documents that could be customized as needed or used as is - To-Do List: A digital list of items that need to be completed - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.6 (13,975) 4.6 Based on 13,975 reviews ## Pricing Value for money 4.3 (10314) Free Trial [View pricing plan details](https://www.capterra.com/p/227157/Microsoft-365/pricing/) Microsoft 365 Personal $9.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Family $12.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Premium Features in Microsoft Family Safety Mobile App - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Business-Class Email - Call - Chat - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Apps for Business $8.25 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Desktop Versions of Office Apps With Premium Features - Standard Security Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Attendee Registration and Reporting Tools - Business-Class Email - Call - Chat - Desktop Versions of Office Apps With Premium Features - Easily Host Webinars - Manage Customer Appointments - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Access on Ios - Android - Anytime Phone and Web Support - Data Protection - Microsoft Teams - Windows and Mac Devices Value for money 4.3 (10,314) 4.3 Based on 10,314 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9254) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9,254) 4.3 Based on 9,254 reviews ## User reviews Overall rating 4.6 Based on 14,131 reviews Filter by rating 5(9989) 4(3481) 3(531) 2(69) 1(61) Mentioned topic Sorted by most recent Casey J. Sales Representative Consumer Goods ### "A Complete Productivity Suite for Everyday Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 My overall experience with Microsoft 365 has been very positive. It provides reliable tools for communication, document creation, data management, and collaboration. The combination of desktop applications and cloud features makes it useful for both personal and business productivity. Pros Microsoft 365 provides a complete set of productivity tools in one place, including Word, Excel, PowerPoint, Outlook, and cloud storage. I like the seamless integration between applications, easy file sharing, and the ability to work across multiple devices. Cons The subscription model can become expensive over time, and some features can take time to learn. Managing updates, account settings, and licensing can also occasionally be confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Ben S. Infrastructure Architect Education Management ### "Microsoft 365 provides excellent cost to value and instant access to applications regardless of device and operating system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 July 28, 2026 Microsoft 365 has become a necessity in most K-12 ISD’s and for good reason. Not only are all the applications used by everyone worldwide, it simplifies the overall procedures of keeping clients on the same version and end user training. Pros Microsoft 365 provides an excellent cost to value, especially when it comes to K-12. With almost no setup and a little training, users can quickly begin utilizing the products. Cons The Microsoft 365 administrative interface is cumbersome and complex. There is a lot of room to grow making the admin experience easier and better streamlined. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Erik G. IT Support Technician Information Technology and Services ### "IT Support Technician" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 28, 2026 Overall the experience has been great. Being able to manage everything through a website has been delightful. Pros Using Microsoft 365 is very easy since it is in a centralized location. Then navigating through the centralized location is fairly simple since it is labeled quite well. Cons The least that I like about Microsoft 365 is the amount of different licenses there are. Sometimes it gets frustrating when you need multiple licenses to do one function. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA Hector A. Engineer Construction ### "Exceptional Value for Enterprise Email and Document Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 My overall experience has been highly positive, as the platform is an indispensable part of my daily operational workflow. When managing heavy civil engineering projects, the ability to rely on robust file sharing ensures the entire team is looking at the most current data. Whether I am structuring databases, managing massive amounts of project emails, or coordinating with the field, the suite handles the heavy lifting reliably and bridges the gap between complex data management and everyday corporate communication. Pros Microsoft 365 offers exceptional value for money given the sheer depth of tools it provides for a fast-paced commercial construction environment. The email management capabilities in Outlook are outstanding; utilizing custom keyword rules, maintaining intricate folder hierarchies, and writing custom VBA scripts to automate replies with attachments has completely streamlined my daily correspondence. Furthermore, the document management and file sharing features allow me to seamlessly maintain complex cost-modeling data in Excel and ensure those pipelines stay synced and up-to-date across our teams and external databases. Cons While the suite is incredibly powerful, the ease of use can decline sharply when you dive into its more advanced capabilities. There is a steep learning curve required to build and troubleshoot custom macros or complex Excel data pipelines. Additionally, file conversion and integration with third-party technical drawing or PDF software can sometimes feel a bit clunky. Finally, while customer support is available, they sometimes struggle to provide immediate, escalated solutions for highly specific, technical workflow issues, which means you often have to rely on self-troubleshooting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bernard L. Nonprofit Consultant Non-Profit Organization Management ### "Big company; not for the little people like me" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 July 28, 2026 Good for my business and artistic practices. Too many hassles like everything Microsoft and Apple have unleashed on the world without choice. Pros Gets the basics done for creating my work documents and for writing my essays and especially my novels. Cons HOW in heck could Microsoft cut my access off after their July 2026 upgrade without sending me some prompt of what was about to occur? Took me three days to restore. Customer service was so busy with other admittedly confused users like I am to answer the call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. April V. Loan Originator Real Estate ### "Reliable, Easy to Use, and Great for Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 26, 2026 Overall, my experience with Microsoft 365 has been excellent. It provides a complete suite of tools that support communication, collaboration, document creation, and file management in one ecosystem. The applications are dependable, easy to use, and integrate seamlessly with one another, making day-to-day work more efficient. It's a valuable solution for businesses of all sizes and continues to improve with regular updates and new features. Pros What I like most about Microsoft 365 is how seamlessly it brings everything together in one platform. The integration between Outlook, Word, Excel, Teams, OneDrive, and other applications makes collaboration and document management simple and efficient. It's reliable, easy to use, and accessible from virtually anywhere, allowing our team to stay productive whether we're in the office or working remotely. The regular updates and cloud-based features also help keep everything secure and up to date. Cons One downside of Microsoft 365 is that some features and settings can be difficult to find because they are spread across multiple apps and admin portals. Occasional updates may also change the interface or move features, requiring users to adjust. Additionally, syncing issues with OneDrive or SharePoint can happen from time to time, though they are usually resolved quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Isla W. IT Project Manager Transportation/Trucking/Railroad ### "A Day in the Life with Microsoft 365" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2026 Overall, my experience with Microsoft 365 has been very positive, with the suite's robust tools and seamless integration making it an essential part of my daily workflow. While there have been some minor hiccups, I've found the benefits far outweigh the drawbacks, earning it a solid 4-star rating from me. Pros We've found Microsoft 365 pretty solid for our team's daily tasks. The integration with Office apps is seamless, and we've been able to collaborate more efficiently. It's taken some time to get used to, but overall it's worked well enough. Cons One thing we've found a bit annoying is the occasional glitch with the online version of Excel. It's not a huge deal, but it's happened enough to be noticeable. We've also struggled with the learning curve for some of the more advanced features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Shane O. Operations Warehousing ### "365 is great for office" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 24, 2026 It has been great, I am able to bounce around from excel to outlook to word and have all my documents save in one place. Also can have multiple people working on same docs at once Pros Microsoft 365 is great especially since you can have all of the Microsoft tools in one place. Our business does everything with Microsoft so it helps a lot! Cons Overall it has been good, I guess the only factor would be you need an internet connection but thats pretty much all cloud based systems Switched from [API Server](https://www.capterra.com/p/203078/API-Server/) Our business changed and we went strictly to microsoft Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kate L. Sales Machinery ### "Great for Business Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Overall, my experience with Microsoft 365 has been positive. It provides a comprehensive set of productivity tools that work well together, making it easy to create documents, manage email, collaborate with others, and store files securely in the cloud. While the subscription cost and occasional sync or interface issues can be drawbacks, the reliability, cross-device access, and collaboration features make it a valuable productivity suite. Pros What I liked most about Microsoft 365 was how well the apps work together. Being able to seamlessly use Word, Excel, PowerPoint, Outlook, and OneDrive across devices made it easy to stay productive. The real-time collaboration features and automatic cloud syncing were especially useful for working with others and accessing files from anywhere. Cons Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZS Zachary S. Physical Therapist Hospital & Health Care ### "Great Product, Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 22, 2026 The support has been good and answers questions that I have. I wish it was easier to make a pdf to word or vice versa. Pros I like the ability to use the programs online. It is really helpful when i need to access something on my phone to look up or if on a different computer. I like being able to have all my spreadsheets and documents in the same place. It is easy to use and share files between other people by adding their email. Cons I don't like the price. I wish you could buy it one time and not have to pay for a subscription. Most everything is pretty good though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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