---
title: "Microsoft 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Microsoft 365 the right Document Management solution for you? Explore 14158 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/227157/Microsoft-365/reviews/"
page_type: "reviews"
language: "en"
---

Microsoft 365

4.6 (14158)

[View alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 11th, 2026

# Reviews of Microsoft 365

Ease of use

4.5

Customer Service

4.3

## Pros and Cons in Reviews

Clyde W

System AdminstratorFood & Beverages, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Overall, Microsoft 365 has provided me and my company the ability to integrate multiple services and abilities while providing seamless access and integration with cloud services allowing access across multiple platforms and devices.“

May 26, 2026

JV

Jordan V

Sales SpecialistComputer Software, 201 - 500 employeesUsed the software for: More than 2 years.

“One challenge I've experienced is file organization and storage management across the Microsoft 365 ecosystem. When documents are spread across OneDrive, SharePoint, Teams, and other locations, it can sometimes be difficult to find information quickly.“

June 1, 2026

JL

Jerry L

Lead Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years.

“It has every tool you need for data processing, spreadsheet and document management, cloud storage, PowerPoint for presentations, email & team communication, video conferencing, antivirus software, and more.“

March 20, 2026

ET

Edward T

Founder and Marketing StrategistMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years.

“It's hard to manage shared folders in OneDrive, especially if more than one team member needs access to those folders at the same time. Plus, these updates can sometimes disrupt workflows, causing frustration.“

June 5, 2026

Kari J

Internal AuditorBanking, 51 - 200 employeesUsed the software for: More than 2 years.

“My company also uses Outlook, Teams, and SharePoint, which allows for easy communication by email and instant message and easy file sharing and storage.“

July 21, 2026

KL

Kate L

SalesMachinery, 11 - 50 employeesUsed the software for: More than 2 years.

“Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to.“

July 24, 2026

Sven S

DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months.

“I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption.“

April 18, 2026

Caleb S

Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years.

“I'd like to see more enhanced protection offerings for the price that is paid monthly given I deal with hacks for clients on a daily basis, what they are doing is clearly not enough.“

May 8, 2026

## Showing most helpful reviews

Showing 1-25 of 14158 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

April V.  
Loan Originator  
Real Estate  
Used the software for: 2+ years

### "Reliable, Easy to Use, and Great for Collaboration"

July 26, 2026

5.0

Overall, my experience with Microsoft 365 has been excellent. It provides a complete suite of tools that support communication, collaboration, document creation, and file management in one ecosystem. The applications are dependable, easy to use, and integrate seamlessly with one another, making day-to-day work more efficient. It's a valuable solution for businesses of all sizes and continues to improve with regular updates and new features.

Pros

What I like most about Microsoft 365 is how seamlessly it brings everything together in one platform. The integration between Outlook, Word, Excel, Teams, OneDrive, and other applications makes collaboration and document management simple and efficient. It's reliable, easy to use, and accessible from virtually anywhere, allowing our team to stay productive whether we're in the office or working remotely. The regular updates and cloud-based features also help keep everything secure and up to date.

Cons

One downside of Microsoft 365 is that some features and settings can be difficult to find because they are spread across multiple apps and admin portals. Occasional updates may also change the interface or move features, requiring users to adjust. Additionally, syncing issues with OneDrive or SharePoint can happen from time to time, though they are usually resolved quickly.

Review Source

SO

Shane O.  
Operations  
Warehousing  
Used the software for: 2+ years

### "365 is great for office"

July 24, 2026

5.0

It has been great, I am able to bounce around from excel to outlook to word and have all my documents save in one place. Also can have multiple people working on same docs at once

Pros

Microsoft 365 is great especially since you can have all of the Microsoft tools in one place. Our business does everything with Microsoft so it helps a lot!

Cons

Overall it has been good, I guess the only factor would be you need an internet connection but thats pretty much all cloud based systems

Switched from

[API Server](https://www.capterra.com/p/203078/API-Server/)

Our business changed and we went strictly to microsoft

Review Source

Sourav M.  
Research Assistant  
Education Management  
Used the software for: 2+ years

### "Capable Enterprise Tool, but Hard to Justify Over Free Web Alternatives"

August 8, 2026

3.0

Overall, Microsoft 365 is a feature-rich, enterprise-grade suite, but its value proposition is questionable for standard use cases. Free web-based platforms like Google Docs cover almost all daily document management, sharing, and writing needs without software downloads or monthly fees. Microsoft 365 remains useful primarily for environments that strictly require offline desktop power or specialized legacy tools.

Pros

The seamless integration across the entire ecosystem is its strongest asset. Document management and file sharing via OneDrive and Teams allow for reliable real-time collaboration. Email management through Outlook handles high-volume communication smoothly, and native file conversion options in Word and Excel are straightforward. Once familiar with the interface, the overall ease of use is solid for advanced technical workflows.

Cons

The ongoing subscription cost feels hard to justify when free alternatives like Google Docs provide almost identical core capabilities directly in the browser with no installation required. For everyday document editing and collaboration, paying a recurring fee for desktop software feels redundant. Additionally, customer support for complex technical issues can be tedious and heavily automated.

Review Source

VR

Verified Reviewer  
It Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "M 365 Review"

May 29, 2026

4.0

Pros

Dashboard is very very simple and easy to use. Entra ID havig P2 licenses is very important that have access to all the security and Conditional access policies. Security features in this and exchange admin centre specifically to email related excellent and very easy to deploy. In the Entra portal and Security admin the default security score based on existing configured policies is very helpful and then suggestions how we can implement more and make the secure score more.

Cons

Support services now gets weak. Whenever you face an issue then you need to first reach out to the partner now from whom licenses are purchased. If issue is not resolved by the partner team then on your behalf they will raise a ticket to Microsoft which can take a lot of time now.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Dashboard of Gmail was not user friendly. Storage for Mailbox per user and then google drive storage was less per user as compare to M 365

Review Source

EG

Emily G.  
Finance Coordinator  
Legal Services  
Used the software for: 2+ years

### "Love the connectivity of all applications"

August 31, 2026

5.0

Pros

I love products that all seamlessly connect and talk to each out and Microsoft 365 is one of those products. One drive for file sharing and accessing documents is one of the best around. I love that I can access it directly from my desktop application and save everything online in the cloud.

Cons

Some microsoft products do take some time to learn and get used to especially coming from Google products.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

My current workplace utilizes Microsoft 365 products.

Review Source

Alejandra S.  
PhD Student  
Research  
Used the software for: 2+ years

### "Reliable tool for everyday work"

August 20, 2026

4.0

Very positive! It is a reliable and practical solution for both individual and professional use. The apps work well together.

Pros

File sharing and collaboration are simple, and being able to access documents from my phone with the latest version that I did on my pc is very useful !

Cons

The main contra for me is the price. It can feel a bit expensive, especially if you don't use all the apps included in the package

Review Source

Casey J.  
Sales Representative  
Consumer Goods  
Used the software for: 2+ years

### "A Complete Productivity Suite for Everyday Work"

July 30, 2026

5.0

My overall experience with Microsoft 365 has been very positive. It provides reliable tools for communication, document creation, data management, and collaboration. The combination of desktop applications and cloud features makes it useful for both personal and business productivity.

Pros

Microsoft 365 provides a complete set of productivity tools in one place, including Word, Excel, PowerPoint, Outlook, and cloud storage. I like the seamless integration between applications, easy file sharing, and the ability to work across multiple devices.

Cons

The subscription model can become expensive over time, and some features can take time to learn. Managing updates, account settings, and licensing can also occasionally be confusing.

Review Source

John J.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "Subscription vs the Old Software purchase..is it worth it?"

July 16, 2026

4.0

I have decades of experience with MSFT 365 and the original Excel, Word, etc. But, it is better in the sense that you can access your files from any computer with an internet connection, so that is better.

Pros

I like the 1TB of backup space that it provides, that is pretty generous. And the ability to access my Excel and Word projects online, from any computer, makes is very easy to use

Cons

Old school we could outright purchase the software and own it for life...with the monthly subscription, well, you have to pay forever...sort of a put-off.

Review Source

Mark B.  
Manager  
Retail  
Used the software for: 2+ years

### "One subscription that genuinely covers the whole business"

August 16, 2026

5.0

Microsoft 365 is the foundation everything else at work sits on. Once it's set up, people use it without thinking about it; files sync, mail and calendar are handled, and documents open correctly wherever they're sent. The breadth is the real value: instead of stitching together five subscriptions, storage, security, and collaboration all come from one place with one bill and one admin console

Pros

It covers essentially everything a business needs in one subscription for Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint and they're built to work together rather than bolted on. Excel in particular is still the benchmark; nothing else handles large datasets, pivot tables, and complex formulas as well. Having 1TB of OneDrive per user, real-time co-authoring in the desktop apps, and files that follow you between desktop, web, and mobile removes a lot of friction. Admin controls are genuinely enterprise-grade: security policies, MFA, data loss prevention, and device management are all in one console. Licensing is predictable per user, updates arrive automatically, and compatibility is never a question because everyone you send a file to already has it.

Cons

It's a lot to administer. The admin centre is sprawling and finding the right setting often means a search and a documentation tab open beside it.

Review Source

Bernard L.  
Nonprofit Consultant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Big company; not for the little people like me"

July 28, 2026

3.0

Good for my business and artistic practices. Too many hassles like everything Microsoft and Apple have unleashed on the world without choice.

Pros

Gets the basics done for creating my work documents and for writing my essays and especially my novels.

Cons

HOW in heck could Microsoft cut my access off after their July 2026 upgrade without sending me some prompt of what was about to occur? Took me three days to restore. Customer service was so busy with other admittedly confused users like I am to answer the call.

Review Source

VR

Verified Reviewer  
Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Good product for business use"

May 8, 2026

4.0

The product is robust, offers customers low to mid-level protection and will assist with day-to-day tasks, but may require some additional relearning and very occasional outages.

Pros

Product is pretty reliable, the options for SharePoint and OneDrive to share files helps many people in todays business world and spam filtering in email is usually enough for most people. While the value for the money has been decreasing over the years, its still pretty decent. All-in-all, the product is still the best option for business customers and what I recommend, despite a few shortfalls.

Cons

Ease of use is ok, they are constantly changing things just to move them. Sometimes its due to added features and others times it's just in a different location, including the Admin Center. If you ever need to open a support ticket, your chances of connecting with someone who can help are next to zero and the product is constantly under attack because of how popular it is in the business world. I'd like to see more enhanced protection offerings for the price that is paid monthly given I deal with hacks for clients on a daily basis, what they are doing is clearly not enough.

Alternatives considered

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Reason for choosing Microsoft 365

I'm trained in both and use both on a daily basis

Review Source

AD

Arnold D.  
Senior Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Driving Workforce Efficiency and Collaboration with Microsoft 365"

June 17, 2026

4.0

My overall experience with Microsoft 365 has been very positive. It has become a core part of how our teams communicate, collaborate, and stay productive on a daily basis. The platform provides a reliable and familiar environment that allows employees to work efficiently, whether they are in the office, working remotely, or supporting clients across different locations. What stands out most is how well the different applications work together. Being able to move seamlessly between Outlook, Teams, OneDrive, SharePoint, and the Office applications has simplified workflows and improved collaboration across the organization.

Pros

What I like most about Microsoft 365 is how seamlessly it brings people, communication, and information together in one platform. In a fast-paced organization like iQor, where teams collaborate across different locations and functions, having a reliable solution for email, meetings, file sharing, and document collaboration is essential. Microsoft 365 makes it easy for employees to stay connected, work efficiently, and access the tools they need without switching between multiple applications. The integration between Outlook, Teams, OneDrive, and SharePoint has significantly improved collaboration and productivity across the organization. I also appreciate the platform's strong security features and cloud-based flexibility, which support both remote and office-based employees.

Cons

What I liked least about Microsoft 365 is that, at times, it can feel like there is almost too much functionality packed into the platform. While the wide range of tools is a strength, it can also make the experience overwhelming for some employees who only use a small portion of the available features. Keeping up with frequent updates and new capabilities can be challenging, and there are occasions when users need additional guidance or training to get the most out of the platform.

Review Source

Blake A.  
It Technician  
Retail  
Used the software for: 2+ years

### "Solid suite, but the value depends on how deep you go"

May 22, 2026

4.0

On the whole, Microsoft 365 delivers on its promises. All information stays structured and available to access wherever I may be working from. You have to learn how to make use of all of its features, but after getting past that learning period, you'll find yourself comfortable using it. I would suggest it for most companies as long as you're willing to stick with its ecosystem.

Pros

The integration between apps like Word, Excel, Teams, and Outlook is genuinely seamless. Everything just talks to each other without a lot of setup headaches. OneDrive syncing has been reliable for the most part, and being able to access files from any device has been a real quality-of-life improvement. It's hard to imagine going back to managing everything locally.

Cons

However, the prices seem to be slightly intimidating when using them per person in case of a bigger team since they accumulate very quickly. Certain capabilities may be hidden in menus or can be used exclusively by the users of higher-paid versions, which is somewhat disappointing for those who expect the full range of functionality. Occasionally occurring mandatory upgrades interrupted my work.

Review Source

Jeff R.  
Project Manager  
Construction  
Used the software for: 2+ years

### "Microsoft 365"

May 14, 2026

4.0

Overall, Microsoft 365 feels worth it if you want a reliable, feature-rich suite that covers most office and email needs in one subscription. Its mix of collaboration tools, cloud access, and strong Outlook features makes it especially appealing for professionals and teams.

Pros

What I liked most about Microsoft 365 is how complete it feels: it brings email, document creation, cloud storage, collaboration, and file sharing into one platform.

Cons

Microsoft 365 is powerful and convenient, but the subscription cost, learning curve, and occasional complexity can be drawbacks.

Review Source

VR

Verified Reviewer  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "The best office suite tool on the market!"

April 17, 2026

4.0

Overall, my experience with Microsoft 365 has been very positive. It remains the #1 office productivity suite on the market for a reason, offering a robust and dependable set of tools that support day-to-day business operations. Despite some cost concerns at scale, the value it provides in terms of efficiency, collaboration, and professionalism makes it a worthwhile investment for running and growing a small business.

Pros

I have been using the Microsoft 365 product suite for my small business for 3 years now. It brings together the core tools I rely on every day. Using Outlook for managing emails, Word for writing proposals, and Excel for tracking expenses allows me to keep everything organized within one ecosystem. The familiarity and reliability of these applications make it easy to stay productive without needing to learn new platforms, and the cloud integration ensures I can access my work from anywhere. For a small business , it provides a professional, all-in-one solution that covers most business needs.

Cons

What I dislike is primarily related to pricing as the business grows. While Microsoft 365 can be very affordable for a small number of users, the costs can add up quickly as you scale and need more licenses or higher-tier plans. Additionally, there can occasionally be feature overlap or confusion between different apps and plans, which can make it harder to determine exactly what you need. For small businesses trying to stay lean, this can become a consideration over time.

Review Source

Sven S.  
Director  
Real Estate  
Used the software for: 6-12 months

### "Comprehensive Productivity Suite That Works Well Across Teams"

April 18, 2026

4.0

I have been using Microsoft 365 for a while and am very satisfied with it overall. It brings together the most important productivity tools in one place, which makes daily work much easier and more organized. I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption. The cloud-based access and collaboration features are also a major advantage, particularly when working across different devices or with other team members.

Pros

Microsoft 365 offers an excellent combination of familiar applications, strong collaboration features, and reliable cloud access. It is easy to share files, co-edit documents in real time, and keep work synchronized across devices. The wide range of included apps makes it a very versatile solution for both personal productivity and professional use, and the ecosystem works especially well for teams already using Microsoft products.

Cons

One drawback is that Microsoft 365 can feel a little complex at first, especially for users who only need basic office functions. The subscription model also means ongoing costs, which may be a concern for smaller businesses or individual users. In some cases, the number of features and settings can feel overwhelming, and a stable internet connection is important to get the best experience from the cloud-based services.

Review Source

YK

Yurii K.  
Technical Support Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Market Standard Application Bundle"

April 1, 2026

5.0

Perfect office application bundle that will work for companies of any size - a single user or enterprise organization with hundreds of thousands of users. Desktop apps are a market standard and I can't see how anyone can compete with Outlook or Excel

Pros

Microsoft 365 (previously Office 365) is a bundle that includes multiple desktop/cloud apps such as Outlook, Excel, PowerPoint, Word, OneNote - The biggest pro for me is ease of use - if you are a regular user that uses a Windows Home version or if you are an enterprise company with thousands of users, MS 365 is the best choice for everyone - MS 365 is available in both desktop and cloud variants. Both would have their advantage and disadvantage, but for the better experience I use Desktop - MS 365 includes Outlook. In my opinion Outlook is the best email application on the market, I can't think of anything else that could compete even closely. - Word is a perfect word processing app, Excel is one of the most powerful office applications on the market. Creating and managing documents without these apps is impossible today. Same as Outlook, these apps are standard office apps on the market and anyone can compete even closely. - All the applications allow you to collaborate and share files with other users. You can work with someone on the same Excel spreadsheet or Word file, the other user just needs to have a license for MS 365 apps on their device if they want to do it in desktop version. - File conversion is easy. If you have a doc file it's easy to convert it to a different format.

Cons

\- Microsoft 365 is quite pricey if you need desktop versions of apps - As always, Microsoft support is a hit-or-miss, so if something is not working correctly - good luck - Microsoft is a bit shady about MS 365 right now trying to include Copilot for a higher price. Not everyone need it and you need to check what you pay for

Review Source

Nicholas D.  
Project Manager  
Construction  
Used the software for: 1-2 years

### "365 Days a Year Isn't Enough for Microsoft 365"

March 3, 2026

4.0

I log-in every morning, and from there, open all my necessary files. I primarily use the browser versions of OneDrive, and about 50% of the time use the browser version for everything besides Outlook. It's easy to manage, easy to navigate, and easy to see what documents, images, videos, etc. have been shared with you, as well as what you have to do for the day.

Pros

I love the connected nature of Microsoft 365. The ability to log in to one portal, and access everything from Word to OneDrive has been immensely helpful. It's allowed for much easier file sharing through Teams, email management through Outlook, document management through Word, Excel, and Powerpoint. It's been a good value for the cost, partially due to how easy it is to use and learn/teach.

Cons

I don't love the browser-based version, as I prefer Desktop applications, as I find they are more feature rich. Image and video management could be improved slightly, as sometimes, very large files seem to get compressed.

Review Source

VP

Valerie P.  
HR Coordinator  
Human Resources  
Used the software for: 2+ years

### "Makes HR work easier!"

March 6, 2026

5.0

My experience is everyday use. I work in HR so I'm constantly creating and editing documents, reusing old templates to fit todays needs.

Pros

I like how all my documents are already saved so I never have to be in fear of losing something. I like the picture preview of the last 6+ documents created for fast and easy retrieval. File sharing is a breeze.

Cons

I can't think of anything I disliked. It was easy, fast and convenient. I do wish I were able to delete some documents, as it literally saved everything.

Review Source

VR

Verified Reviewer  
Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Reliable and Smooth"

April 2, 2026

5.0

Microsoft 365 is an easy-to-use and practical tool for everyday work. It brings together all neccessary apps you need is in one place. I love how simple it is to share files and collaborate with others in real time, whether for work or school. Overall, Microsoft 365 is reliable, efficient, and helps you stay organized and make daily tasks smoother and convenient to manage.

Pros

I like how all the apps work seamlessly together. The fact that it offers all of the tools needed for day to day task for any line of work is amazing.

Cons

What I like least about Microsoft 365 is frequent and buggy updates when they do occur. They tend to launch incomplete updates that causes performance issues that need to be patch with another update within the next couple of days

Review Source

AG

Adrian G.  
Building Operator  
Real Estate  
Used the software for: 6-12 months

### "New to MS 365 Review - Industrial Setting"

April 2, 2026

5.0

My overall experience with Microsoft 365 has been very positive, especially in managing daily tasks and team collaboration. It provides a reliable and structured environment where communication, document management, and data analysis all work together seamlessly. The ability to access files across devices and collaborate in real time has made workflows more efficient and organized. While it can take some time to fully explore its features, it remains a powerful and dependable platform for both routine work and larger projects.

Pros

What I like most about Microsoft 365 is its comprehensive suite of tools that support productivity across different tasks and workflows. The seamless integration between applications like Outlook, Excel, and Teams makes collaboration and communication very efficient. Its cloud capabilities allow for secure access to files from anywhere, which is essential for flexibility and remote work. Additionally, the platform offers strong security features and reliability, making it a dependable solution for both day-to-day operations and larger projects.

Cons

What I like least about Microsoft 365 is that its wide range of features can sometimes feel overwhelming, especially when navigating between apps with different interfaces. There are moments when updates or syncing delays can interrupt workflow, particularly with shared files. It can also require a bit of a learning curve to fully take advantage of its more advanced capabilities. While powerful, it occasionally feels more complex than necessary for straightforward tasks.

Review Source

Yatra P.  
Omni Associate  
Retail  
Used the software for: 2+ years

### "Wide ranges of application - only with Microsoft 365 "

February 8, 2026

5.0

My overall experience using Microsoft 365 is very good. It provides wide range of application which can be used daily for professional or academic tasks. This tool is very efficient for sending out mails, document creations, communication, collaboration and storing data. Highly recommend to every student for their study purposes.

Pros

Microsoft 365 is one of the most important software. It includes multiple apps like word, outlook, excel, power point and one drive. Everything is covered in just one subscription and i love all the features it provides. This applications are great for students as it has high storage capacity and features. Microsoft 365 is very easy to use, cheap and not much use of customer support.

Cons

I have to login multiple times in day in Microsoft 365 which is little frustrating. However, it is great for privacy and security.

Review Source

VR

Verified Reviewer  
Project and IT Manager  
Environmental Services  
Used the software for: 2+ years

### "Industry standard for companies with a reason, but can get better"

December 18, 2025

4.0

I am happy with what M365 offers and I am looking forward to seeing Copilot’s integration with M365 apps growing, but would like to see some long-term bugs being fixed and to provide better instructions for admins, especially when introducing new features

Pros

It’s an industry standard for work and collaboration both with internal and external resources/people. I appreciate all the efforts Microsoft put into connecting tools with each other, and the way SharePoint serves as an overarching platform for file share and documentation. Microsoft support through admin center is 10/10, and they quickly provide reply and are eager to jump on a call to resolve an issue if possible (and issues do occur sometimes when you’re a Mac app user of Word, Excel… especially when working on big files or changing organizations when collaborating with externals). Outlook is really on a good level, and their spam filters work nicely, as well as the “Other emails” tab. Sometimes bugs can occur, but knowing that you can always relay on their web version. M365 is easy to use when you don’t have big requirements, but even if you have, there’s just so much resources and support really wants to help. Good value for the money overall, and I am looking forward to seeing how M365 will evolve with Copilot and PowerAutomate features

Cons

I didn’t give highest score as I really see how much M365 can become, and I’m sad it’s still not there, and how sometimes some basic issues aren’t resolved with new updates, like in SharePoint (searchable columns with metadata fields), or with Excel files that contain macros and in which multiple people collaborate simultaneously. I just see how better it could and probably will become, but for some things it’s hard to wait to be resolved.

Review Source

Salina P.  
IT Lead  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Recommend O365 and it's capabilities"

December 10, 2025

5.0

I recommend using Microsoft 365 100% for any personal or business needs. I learn new things each and every day.

Pros

I have strong capabilities in both business and personal areas. My Business account keeps me fully updated on many aspects. I do like the apps I can use anywhere as long as I have access to them. So many items still not explored.

Cons

Business perspective - there are so many sync errors that come up occasionally, not all the time. Just resolves itself eventually.

Review Source

JM

Jenifer M.  
Coordinator  
E-Learning  
Used the software for: 2+ years

### "Great and most dominate product of its kind at this time"

November 20, 2025

4.0

We use it daily at work for everything from emails to timelines, meetings, and projects. I prefer it over Google and Apple products because they are just more user-friendly, and you have the freedom to customize your projects how you see fit. All of the apps read into each other, so if one does not fit your problem at hand, you can easily move all of your work and data to another one. Example from Word to Excel and even Pdf.

Pros

Microsoft Word, SharePoint, and Excel. The real-time collaboration with my team on projects that cuts down on multiple meetings a day. Makes work more productive.

Cons

The price is a bit pricy on the higher end. It sucks that you cannot just open a Word document on a computer that does not have Microsoft 365 downloaded on.

Review Source

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