# Microsoft 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft 365 the right Document Management solution for you? Explore 14057 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227157/Microsoft-365/reviews --- Microsoft 365 4.6 (14057) [View alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Microsoft 365 Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JL Jerry L Lead Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It has every tool you need for data processing, spreadsheet and document management, cloud storage, PowerPoint for presentations, email & team communication, video conferencing, antivirus software, and more.“ March 20, 2026 JD Joshua D IT Support EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor decisions, such as changing working products i.e. Outlook or Teams for inferior newer versions with sometimes no option to avoid.“ November 20, 2025 Sven S DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption.“ April 18, 2026 JN Jon N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “Some setup can be unnecessarily complex particularly around some important services like security, device management etc but I guess it has to cover a wide range of businesses that are all different shapes and sizes.“ November 20, 2025 Irvin Dale S Software DeveloperFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Microsoft 365 office suite integrates well into the SharePoint platform as opening modifying files such as documents, sheets and power bi files are easily done and update real-time.“ March 15, 2026 EM Edward M General ManagerEvents Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Some of the web and mobile functionality of the key Microsoft applications such as Word and Excel, do not offer as much of the robust formatting capabilities as their desktop installed counterparts.“ May 14, 2025 Troy C OwnerComputer & Network Security, Self-employedUsed the software for: More than 2 years. “I can easily generate links with specific permissions (view-only, edit access, or password protection) for both internal colleagues and external clients, ensuring data stays safe while collaborating in real-time.“ January 11, 2026 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “What I like least about Microsoft 365 is how limited the access can be, especially because it's a paid software so it tends to get very pricey and sometimes formats converted to other formats tend to get weird.“ February 25, 2026 ## Showing most helpful reviews Showing 1-25 of 14057 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fernando S. IT Support, CRM architect E-Learning Used the software for: 2+ years ### "Still not polished enough, but great value for money" March 2, 2026 4.0 I started using Office when Office didn't exist. Separate programs, like Word, in the DOS era. It grew, consolidated into a bunch of separate programs that talked with OLE (God save us!). Nowadays, the experience across the suite is much smoother, but there are a lot of rough edges to fix. For example, PowerQuery is a nice addition, but it needs to be polished a lot so the integration with Excel is better. Things like everyday work while moving the cursor are a pain if you are not accustomed to (try to move the cursor to edit a formula and you'll get mixed results). Microsoft needs to continue optimizing the interface, removing old features that no one uses, maybe using a plugin system, and consolidating the interface. Outlook is a good example of what Microsoft needs to do (create a new Outlook from scratch), but using the wrong way (removing useful features). As of today, if you switch from Classic to New Outlook, you'll miss lots of features, and you'll feel like a Guinea pig because Microsoft uses you to do the testing, adding or removing features. We are now everyday beta testers without that name. Pros Impressive feature set, from simple to very complex, with an excellent value for the money. Good integration with new technologies, like cloud for file storage and file sharing, and a variety of systems to use it (Mac, Windows, Web, Android) Cons When a bug appears, it takes a lot of time to get fixed. Some implementations are very old and should be removed. Some features need proper implementation in newer systems. UI is a mixed bag of new and old technologies. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 Still the preferred choice for compatibility, general usage, etc. Also the features available on Office are far superior to what Google has to offer. Review Source VR Verified Reviewer VP of Finance and Operations Computer & Network Security Used the software for: 1-2 years ### "Microsoft 365 review" March 13, 2026 5.0 Microsoft 365 has been a solid move for us overall. We switched to get away from managing individual Microsoft licenses, which had become a real headache. Having everything bundled under one subscription has made things much easier to manage and more predictable from a cost and admin standpoint. Pros Simplified licensing compared to standalone Microsoft products, all the core tools we use are in one place (Outlook, Excel, Word, Teams, OneDrive, SharePoint). Works well across devices and supports remote work Strong collaboration tools, especially for email, meetings, and shared documents. Regular updates without having to manage version upgrades Cons Setup and configuration can be more complex than expected, especially around security and permissions. Some features change frequently, which can be frustrating for users. Costs can add up as you add users or higher‑tier licenses Not everything is intuitive, particularly for non‑technical users Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched to Microsoft 365 because managing individual Microsoft licenses was time‑consuming and difficult to keep up with. Microsoft 365 simplified licensing, made costs more predictable, and bundled the tools we already use into one platform. Review Source BG Blair G. CEO - Founder Internet Used the software for: 1-2 years ### "Powerhouse or paperweight.. the choice between paid and free" March 2, 2026 3.0 If you’re on the paid version and happy to be locked in for a lifetime then M365 is the one for you. If you’re after free, in my experience, you’re better off with going with another product Pros Paid version of M365: M365 is a powerhouse when it comes to utilising the key products they offer in Word and Excel for example, especially when combined with copilot. Outlook handles emails perfectly and the ability to share files with the click of a few buttons gives ease of use and makes M365 a tier 1 product. Cons The free version: M365’s free version is an absolute nightmare. Being restricted beyond anything productive, forced ads, aggressive reminders to upgrade to paid package. Once paid you’re essentially locked in. The subscription model for M365 is flawed. If you’re using free.. Google is a better option Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 Chose the free tier for familiarity but ended up moving to the other product Review Source Troy C. Owner Computer & Network Security Used the software for: 2+ years ### "Microsoft 365 - A Power for Business" January 11, 2026 4.0 Overall, it is a reliable solution that consistently meets my needs. It simply works. You can find what you need easily. Pros The subscription model offers excellent ROI by bundling industry-standard apps (Word, Excel, PowerPoint) with robust cloud services. It eliminates the need for expensive on-premises hardware and ensures I always have access to the latest feature updates without extra upgrade costs. The interface is intuitive and familiar, making adoption easy for anyone who has used Office products before. The seamless integration between apps—like opening a SharePoint file directly in Word or attaching a OneDrive link in Outlook—significantly reduces friction in my daily workflow. Exchange Online provides a reliable, secure backend for all my communication. Features like shared calendars, 100GB mailbox storage, and superior spam filtering make managing high volumes of email effortless across all my devices. Sharing is granular and secure. I can easily generate links with specific permissions (view-only, edit access, or password protection) for both internal colleagues and external clients, ensuring data stays safe while collaborating in real-time. Document Management: It serves as a central repository for all my work. The ability to use version history to restore previous drafts and the powerful search functionality across the entire ecosystem means I never lose track of important documents. The platform handles file compatibility seamlessly. It automatically converts legacy files (like old .doc formats) to modern standards and allows for easy export to PDF and other formats directly within the apps, saving me from using third-party conversion tools. While they handle critical issues effectively, the extensive self-help library and community forums are often just as valuable for quick troubleshooting. Cons While the support team handles major issues well, they can occasionally be inconsistent when addressing minor concerns. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 Better products and integrations with other products. Review Source cQ connor Q. IT Team Lead Media Production Used the software for: 2+ years ### "Feature-rich, Enterprise Solution" April 17, 2026 4.0 It's generally a strong and capable enterprise suite that works particularly well when requiring polished desktop apps and strong collaboration, as well as accessibility for offline files and security features. It's probably one of the better all-round solutions for versatile working and productivity, but excels in environments that are already embedded in the microsoft ecosystem Pros Microsoft 365 is strong for teams that want a full productivity suite in a single location. bringing together the traditional MS Office suite with newer inclusions of Teams, Onedrive and related services allows document work, emails, IM chats and meetings to all sit comfortably together in one ecosystem. It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies. Cons The main downside is the cost and in some instances the complexity. It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing Microsoft 365 We now use both in conjunction depending on the context and internal/external parties interfacing with the workflows Review Source VR Verified Reviewer Technical Writer Hospital & Health Care Used the software for: 2+ years ### "Essential Work Tool" April 2, 2026 5.0 Pros Microsoft 365 is a great all-around tool for work or school needs. The apps included in 365 are essential for work and helpful for file sharing. Cons Microsoft 365 offers many apps, but I'm not sure how to use all of them. I don't even know what they all do. It would be nice to have more training videos or courses on some of the lesser known apps. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Microsoft is a more secure and robust software. Review Source BG Barry G. Construction Trainer Oil & Energy Used the software for: 1-2 years ### "Single login for numerous products" April 6, 2026 5.0 Great to have easy access to the suite of related productivity tools. The product suite is easy to use and allows access to all of the MS products. Pros I really like the ease of use, the fact that I can use a single login to access numerous MS products. Cons No downsides so far, the product suite is easy to use and allows access to all of the MS products. Very helpful. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) employer choice, but a good one, allows a one stop shop for all productivity applications. Review Source CC Connor C. Data Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Value for money with extensive options" March 17, 2026 4.0 Overall, office is easy to use and gets you a lot of options for your business. You have to put a lot of effort to use them though Pros I like most products of Microsoft office, they give you good value for your money, but only if you dive deep to utilize all functions that come with the service. Cons If you need to get into an account that is locked, they make it almost impossible to do so. I also do not enjoy outlook and its layout. There are other services that have better customization out there Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Company switched because they offer more products we were interested in Review Source Nicholas D. Project Manager Construction Used the software for: 1-2 years ### "365 Days a Year Isn't Enough for Microsoft 365" March 3, 2026 4.0 I log-in every morning, and from there, open all my necessary files. I primarily use the browser versions of OneDrive, and about 50% of the time use the browser version for everything besides Outlook. It's easy to manage, easy to navigate, and easy to see what documents, images, videos, etc. have been shared with you, as well as what you have to do for the day. Pros I love the connected nature of Microsoft 365. The ability to log in to one portal, and access everything from Word to OneDrive has been immensely helpful. It's allowed for much easier file sharing through Teams, email management through Outlook, document management through Word, Excel, and Powerpoint. It's been a good value for the cost, partially due to how easy it is to use and learn/teach. Cons I don't love the browser-based version, as I prefer Desktop applications, as I find they are more feature rich. Image and video management could be improved slightly, as sometimes, very large files seem to get compressed. Review Source Sven S. Director Real Estate Used the software for: 6-12 months ### "Comprehensive Productivity Suite That Works Well Across Teams" April 18, 2026 4.0 I have been using Microsoft 365 for a while and am very satisfied with it overall. It brings together the most important productivity tools in one place, which makes daily work much easier and more organized. I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption. The cloud-based access and collaboration features are also a major advantage, particularly when working across different devices or with other team members. Pros Microsoft 365 offers an excellent combination of familiar applications, strong collaboration features, and reliable cloud access. It is easy to share files, co-edit documents in real time, and keep work synchronized across devices. The wide range of included apps makes it a very versatile solution for both personal productivity and professional use, and the ecosystem works especially well for teams already using Microsoft products. Cons One drawback is that Microsoft 365 can feel a little complex at first, especially for users who only need basic office functions. The subscription model also means ongoing costs, which may be a concern for smaller businesses or individual users. In some cases, the number of features and settings can feel overwhelming, and a stable internet connection is important to get the best experience from the cloud-based services. Review Source VR Verified Reviewer Student Medical Practice Used the software for: 2+ years ### "Does the job, no complaints!" August 27, 2025 4.0 I've used to to send files to and from myself and to study and organise my documents. It's been wonderful and I will likely use it forever! Pros Great for managing all my files and lets me access them from any device, anywhere. It's free and super easy to use, which it wonderful. Cons There used to be a glitch that would cause the file to close and the app to randomly crash on my ipad, but fortunately it was fixed a few months back, so now everything is great! Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) I felt for academic purposes, it was better organised and it allows you to edit in app, without redirecting you to specific applications like google drive does Review Source AS Ayobami S. MIS Specialist Financial Services Used the software for: 2+ years ### "Essential Productivity Suite That Keeps Getting Better" June 15, 2025 5.0 My experience has been consistently positive, considering it’s streamlined work, improved team collaboration, and saved time. Pros I like how all the apps work together effortlessly, with cloud sync, real-time collaboration, and strong security. Cons Occasionally, updates disrupt user experience or cause lag, and licensing models can be a bit confusing. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We switched to Microsoft 365 for its unified collaboration, cloud-based access, and stronger enterprise tools. Review Source Osvaldo B. Cinema Operator Entertainment Used the software for: 2+ years ### "The perfect suite of tools." February 8, 2026 5.0 In general Microsoft 365 is a complete and well-made tool, with all the software needed for office work. Pros Microsoft 365 is a suite of softwares that includes Word, Excel, One drive, Teams, and other useful tools. In general it's good and easy to use, as well as it's good in file sharing, file convertion, email and documents management. The customer support is excellent and fast answering. The price is a little high but reasonable, considering the quality of the product. Cons For a company the cost can be reasonable and acceptable, but for a private sometimes it can be considered too expensive. Review Source TP THOMAS P. Chiropractor and Owner Alternative Medicine Used the software for: 2+ years ### "Office 365: Reliable 365 24/7." January 9, 2026 5.0 I have been using the product in my Chiropractic practice in some form or another for the last 22 years. The program package allows me do everything from book keeping to daily office notes and all my professional correspondence. I have been appreciative that 365 has kept the same look and interface for the most part over the years to make the transition towards upgrades and modernization easy for those that grew up on Office. Reliability is essential for most office settings and 365 has never disappointed on what it delivers year after year. Pros I have always found Microsoft to be user friendly. From the initial versions of office to the current vehicle of 365. I have found it is a one stop program for all my office needs. I use Word for my documents and patient notes, Excel for my book keeping and tax documents and love the capabilities of PowerPoint for my health lectures. As times have changed, options like google docs have provided alternatives, but I find Microsoft 365 has always been a more reliable product. The file extensions never provide an issue with communications of my healthcare vendors.The compatibility features seem to flawlessly correct issues while file sharing with others using older versions of the programs. Maybe I'm a creature of habit or its Microsoft 365's superiority, but I haven't seen an all in one office product that would steer me in another direction. Cons I love the product's reliability and capabilities without complaint. If I had to nitpick and look for a flaw, I would say the change in the subscription. The old days of Office you would by the product and have your license key. Computer upgrades, operating system changes etc would allow you to install the product for years. The current subscription is yearly, so its costing you on an annual basis compared to the Microsoft Office days of yesterday. That would be what I like least about the product. Review Source Yatra P. Omni Associate Retail Used the software for: 2+ years ### "Wide ranges of application - only with Microsoft 365 " February 8, 2026 5.0 My overall experience using Microsoft 365 is very good. It provides wide range of application which can be used daily for professional or academic tasks. This tool is very efficient for sending out mails, document creations, communication, collaboration and storing data. Highly recommend to every student for their study purposes. Pros Microsoft 365 is one of the most important software. It includes multiple apps like word, outlook, excel, power point and one drive. Everything is covered in just one subscription and i love all the features it provides. This applications are great for students as it has high storage capacity and features. Microsoft 365 is very easy to use, cheap and not much use of customer support. Cons I have to login multiple times in day in Microsoft 365 which is little frustrating. However, it is great for privacy and security. Review Source JM Jenifer M. Coordinator E-Learning Used the software for: 2+ years ### "Great and most dominate product of its kind at this time" November 20, 2025 4.0 We use it daily at work for everything from emails to timelines, meetings, and projects. I prefer it over Google and Apple products because they are just more user-friendly, and you have the freedom to customize your projects how you see fit. All of the apps read into each other, so if one does not fit your problem at hand, you can easily move all of your work and data to another one. Example from Word to Excel and even Pdf. Pros Microsoft Word, SharePoint, and Excel. The real-time collaboration with my team on projects that cuts down on multiple meetings a day. Makes work more productive. Cons The price is a bit pricy on the higher end. It sucks that you cannot just open a Word document on a computer that does not have Microsoft 365 downloaded on. Review Source CG Carly G. Curriculum Designer and Trainer Food & Beverages Used the software for: 2+ years ### "The Jack of all Trades--All in One Package" November 25, 2025 4.0 Overall M365 is a great software to use if you can afford the price tag. Its free accounts or trial is very limited to show what M365 can do. But with a paid account, document management, file sharing, and just all the tools and applications available are really nice to have and use in one place Pros What's nice about microsoft 365 is that it's an all in one package where it literally has every tool, application, and program available to meet the needs of multiple users. Microsoft 365 has things that I didn't think I needed until I needed it and I discovered M365 had its available with my account. The way M365 meets the needs of its customers is amazing especially with all the different applications and programs it has. Cons I'd say what I like least about M365 is that it can get slow and clunky, and it doesn't happen often but when it does it can be quite annoying. I also don't like how M365 sometimes forces things on you such as their use of copilot because that isn't a tool that I use. I understand why they push it, but I would like to have the option to not see the things I don't need or are currently not using. Review Source Joshua F. Marketing Specialist Automotive Used the software for: 1-2 years ### "An Essential Part of My Marketing Workflow" January 8, 2026 5.0 Overall, Microsoft 365 has been dependable and flexible for my marketing work. It supports collaboration, scales well as responsibilities grow, and helps me stay organized in a fast-paced marketing environment. Pros Microsoft 365 is a core part of my daily workflow in marketing. I use it to write and edit marketing copy, organize campaign materials, build presentations, and collaborate with other departments. The integration between Word, Excel, PowerPoint, Outlook, and OneDrive makes it easy to move between tasks without losing files or version history. Real-time collaboration and commenting are especially helpful when getting feedback or approvals. Cons There are a lot of tools included, so it can feel like more than you need at first. Some features take time to learn, but once everything is set up, it becomes very efficient. Review Source Sofia L. Head Administrator Accounting Used the software for: 1-2 years ### "A Great Organization Tool" December 8, 2025 4.0 Overall, it has been a great tool for keeping our team organized and on the same page as well as keeping all our own organization methods stored in one place. Pros Being able to run a company through one system that all employees have access to. This allows us to store and share documents, have a company schedule and shared calendars, communicate with each other and have business emails. Absolutely love Teams and all its features, and the annual price is low compared to competitors, especially with all it includes. Cons Can get a bit confusing for older users, especially with constant updates. Especially updates to outlook that change the look and usage of our emails and calendars. These updates are not something that can be undone or opted out of without reverting to an old classic mode. Review Source Michael O. Actor Entertainment Used the software for: 1-2 years ### "Used for more than 40 years." December 22, 2025 5.0 I have used this for more than 40 years and would not change. Far superior to other products on the market. Pros I like that all of the apps are integrated and can share information easily between two or more. The ribbon navigation is great. Cons It doesn't play well with others - difficult to import info from non-Microsoft products. I hate Copilot. Review Source NA Nasywa A. Student Education Management Used the software for: 2+ years ### "A Must-Have Productivity Suite for Students" June 26, 2025 5.0 Overall, my experience with Microsoft 365 has been very positive. It helps me stay organized, collaborate easily, and submit assignments on time. The seamless integration between Word, Excel, PowerPoint, and OneNote means I can manage my academic life from one place. Despite the few limitations, it’s a powerful and reliable tool for any student. Pros Microsoft 365 offers a complete suite of tools that are essential for student productivity. I particularly like how OneDrive allows me to save and access my documents from any device, which is perfect for working between campus and home. The real-time collaboration in Word and PowerPoint makes group projects much easier. The included grammar checker and templates also save me a lot of time when working on assignments or presentations. Cons The main drawback I’ve experienced is the subscription cost, which can be a burden for students if they don’t have access through their university. Also, some features are only available when connected to the internet, which can be inconvenient during offline work. Occasionally, syncing issues happen with OneDrive if the connection is unstable. Review Source TW Taylor W. Human Resource Coordinator Construction Used the software for: 2+ years ### "The versatility of Microsoft 365" March 23, 2026 4.0 My overall experience with Microsoft 365 is very positive. It makes my job significantly easier and my processes are now streamlined. It is a very versatile platform as it integrates multiple applications to complete a wide array of tasks. Pros The thing I like the most about Microsoft 365 is that it is very easy to use. There is a very small learning curve. Another thing that I really like it how well integrated all of the applications are. It makes sharing files and document management straightforward and simple. Cons I have found nothing in particular that I dislike. The one thing that I do wish that they had was more integration of Copiolet Review Source VR Verified Reviewer Owner Director of Business Development Information Technology and Services Used the software for: 2+ years ### "Owner Director of Business Development" December 10, 2025 5.0 The overall experience is good. They continue to improve the product on a regular basis. The interface, for the most part is easy to use. Pros I love the interface the ease of management of the end users. It also comes with all the tools that make email management very smooth. Cons Sometimes the user interface can be extremely busy and confusing. It can be hard to find things when you are drilling down into an issue. Review Source CG Chelsea G. Engagement Officer Education Management Used the software for: 2+ years ### "Great All-In-One!" June 12, 2025 5.0 Overall, my experience with Microsoft 365 has been really positive. It’s a powerful, all-in-one platform that supports productivity, communication, and collaboration. Whether it's for uni, work, or personal use, it keeps things organised and easy to manage. Pros I really liked the seamless integration between all the apps like Word, Excel, Outlook, and Teams. It makes working, studying, and collaborating super efficient. Everything syncs across devices and having cloud access means you can work from anywhere. Cons Sometimes it feels a bit overwhelming with so many features and apps. It can take time to figure out where everything is or how to use certain tools properly, especially for new users. Also, occasional syncing or login issues can disrupt workflow. Review Source VR Verified Reviewer Sr AI Analyst Information Technology and Services Used the software for: 2+ years ### "Solid widely used all in one" February 7, 2026 4.0 Pros It is like a full package for all I need for everyday work. Ranging from easily preparing a document to sharing it, through email or drive. Other good thing is that almost every other team or clients also are using it, making it so compatibility issue-free. Cons It's UI is not the best! It is a decade behind vs. the competitor tools, though copilot AI capabilities is giving some advantages here. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.