--- title: "Microsoft 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Microsoft 365 the right Document Management solution for you? Explore 14180 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227157/Microsoft-365/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-29" --- Microsoft 365 4.6 (14180) [View alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 29th, 2026 # Reviews of Microsoft 365 Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews MP Monica P Lead PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The Microsoft App is also an excellent feature for users needing to transfer documents for use on digital devices; the ability to maintain the formatting and even edit with the same formatting capabilities in the app is awesome.“ August 20, 2026 JV Jordan V Sales SpecialistComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “One challenge I've experienced is file organization and storage management across the Microsoft 365 ecosystem. When documents are spread across OneDrive, SharePoint, Teams, and other locations, it can sometimes be difficult to find information quickly.“ June 1, 2026 Clyde W System AdminstratorFood & Beverages, 501 - 1,000 employeesUsed the software for: More than 2 years. “Overall, Microsoft 365 has provided me and my company the ability to integrate multiple services and abilities while providing seamless access and integration with cloud services allowing access across multiple platforms and devices.“ May 26, 2026 ET Edward T Founder and Marketing StrategistMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “It's hard to manage shared folders in OneDrive, especially if more than one team member needs access to those folders at the same time. Plus, these updates can sometimes disrupt workflows, causing frustration.“ June 5, 2026 DB Delicia B HR SupervisorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “I love the fact that I can share documents with staff and peers and provide them with being able to make edits within the document or just view it. If the do have the capability to make edits I can see when they are in the documents and what edits they are making.“ August 4, 2026 KL Kate L SalesMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to.“ July 24, 2026 ER Erica R Assitant PMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Microsoft 365 remains the benchmark for office productivity, delivering an unmatched suite of desktop and cloud tools that make daily document creation, data analysis, and team collaboration virtually effortless. While occasional OneDrive sync conflicts and the complexity of its broad feature set can present minor friction, the overall stability, cross-platform availability, and industry-standard capabilities make it an indispensable platform for both individual work and team coordination.“ August 5, 2026 Caleb S Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I'd like to see more enhanced protection offerings for the price that is paid monthly given I deal with hacks for clients on a daily basis, what they are doing is clearly not enough.“ May 8, 2026 ## Showing most helpful reviews Showing 1-25 of 14180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Furkan A. Founder Design Used the software for: 2+ years ### "Powerful and complete, but not always simple or affordable" September 6, 2026 4.0 My overall experience has been positive because Microsoft 365 is mature, reliable and technically very powerful. I can manage documents, email, cloud files and collaboration from the same ecosystem, and compatibility with Office formats is a major advantage. At the same time, I find some parts of the interface less intuitive than I would like, and there is definitely a learning curve when moving between different apps and administration areas. It is a strong product, but the higher price and usability complexity are the main reasons I would rate it 4 out of 5 rather than 5. Pros Microsoft 365 is extremely capable and covers almost everything I need for documents, email and team collaboration. Word and Excel are still very strong for more advanced work, while Outlook handles email management well. OneDrive also makes file sharing and document management much easier across devices. I especially like that common Office files can be opened, edited and converted without having to rely on separate tools. Cons My main concerns are the pricing and the overall complexity of the experience. There are a lot of features, settings and different apps, but that can also make simple tasks feel more complicated than they need to be. Some menus and account settings take time to understand, and the subscription cost feels high if you do not actively use most of the included services. Review Source WB William B. Technical Mentor and Program Facilitator Education Management Used the software for: 6-12 months ### "Microsoft 365 - Every business needs it" September 8, 2026 5.0 Very positive! Microsoft 365 has everything a business of any size needs. It gives plenty of room to grow and a lot of day to day functions seem impossible without this service Pros Microsoft 365 comes with everything a business needs. Having Word, Powerpoint, Excel, and Outlook in one bill is amazing. Entra ID makes our IT way easier than requesting a third party software/company to do it. Cons Sometimes we have issues with OneDrive and SharePoint for finding files and there are some much needed UI updates. Other then that there are no cons. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Apple Business Essentials](https://www.capterra.com/p/251804/Apple-Business-Essentials/) Reason for choosing Microsoft 365 It was easier to use and easier to communicate to other companies who use the same platforms as us. Apple and Google are too restricting Review Source Ekpono A. Software Engineer Translation and Localization Used the software for: 2+ years ### "Reliable Enterprise Ecosystem with an Average User Experience" September 21, 2026 3.0 Although Microsoft provides all in one eco-system for daily operation, the user experience on their application is average. Looking for items is a nighmare. They are the best choose for enterprise companies that have a look of money Pros The eco system of using Outlook, Onedrive, Word, Excel, Powerpoint, Copilot and Teams, all in one place is really recommended for companies that don't want to move their database between different companies. Cons Teams feels sluggish and sometimes messages sents are not delivered on time, looking for files shared between team mate is frustrating because their search doesn't work. And lastly, pushing UI updates and every now is confusing when looking for items you are already familier with Review Source SO Shane O. Operations Warehousing Used the software for: 2+ years ### "365 is great for office" July 24, 2026 5.0 It has been great, I am able to bounce around from excel to outlook to word and have all my documents save in one place. Also can have multiple people working on same docs at once Pros Microsoft 365 is great especially since you can have all of the Microsoft tools in one place. Our business does everything with Microsoft so it helps a lot! Cons Overall it has been good, I guess the only factor would be you need an internet connection but thats pretty much all cloud based systems Switched from [CData API Server](https://www.capterra.com/p/203078/API-Server/) Our business changed and we went strictly to microsoft Review Source EG Emily G. Finance Coordinator Legal Services Used the software for: 2+ years ### "Love the connectivity of all applications" August 31, 2026 5.0 Pros I love products that all seamlessly connect and talk to each out and Microsoft 365 is one of those products. One drive for file sharing and accessing documents is one of the best around. I love that I can access it directly from my desktop application and save everything online in the cloud. Cons Some microsoft products do take some time to learn and get used to especially coming from Google products. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) My current workplace utilizes Microsoft 365 products. Review Source Alejandra S. PhD Student Research Used the software for: 2+ years ### "Reliable tool for everyday work" August 20, 2026 4.0 Very positive! It is a reliable and practical solution for both individual and professional use. The apps work well together. Pros File sharing and collaboration are simple, and being able to access documents from my phone with the latest version that I did on my pc is very useful ! Cons The main contra for me is the price. It can feel a bit expensive, especially if you don't use all the apps included in the package Review Source Adam M. Senior Technical Writer Computer Software Used the software for: 2+ years ### "Unbeatable integration into Windows and know to " September 8, 2026 5.0 I work on documents in Word, track changes in Excel and have built up a SharePoint hub site for colleagues to share all of them. I can share for review and they collaborate on documents simultaneously. The whole expereince is seamless. Pros The integration accross multiple apps is unbeatable and in my career and education this was always the platform I have used. Having one sign in / account that works for all apps is super. Cons Some apps are looking a biit dated and don't work as well as newer ones. a prime example is Visio. I don't like the web based versions of Word, Excel etc becasue the UI is too lightweight vs the app and the functionaliy is weaker. Review Source Michael T. Director Non-Profit Organization Management Used the software for: 2+ years ### "Good tools but a yearly subscription" September 19, 2026 4.0 I have had a overall positive experience with 365 but because i have been able to get mine for free thru school and a nonprofit i am involved with. Pros 365 has everything that you need in a school, work, or office setting. You have all the tools you need to create a report, presentaion, or write blogs, articles, even books. Cons The subscription requirement. These tools used to be offered for free with windows and now they make you pay a yearly fee Review Source Leah G. Youtuber Entertainment Used the software for: 2+ years ### "The gold standard " September 7, 2026 4.0 Pros It’s pretty much the gold standard when it comes to company communication. I don’t think I’ve ever worked anywhere that didn’t use this. Cons There’s nothing that I can really complain about. I’ve never had issues with any of the features. It’s pretty easy to use. Review Source Stephanie M. Human Resources Specialist Architecture & Planning Used the software for: 2+ years ### "Strenghts and Challenges with Microsoft 365" September 12, 2026 4.0 Pros Fles and applications can be accessed securely from different devices and locations and strong integrations between outlook, word, and excel. Cons Regular updates can occasionally change the user interface or introduce features that require users to adapt. Review Source VR Verified Reviewer It Administrator Information Technology and Services Used the software for: 2+ years ### "M 365 Review" May 29, 2026 4.0 Pros Dashboard is very very simple and easy to use. Entra ID havig P2 licenses is very important that have access to all the security and Conditional access policies. Security features in this and exchange admin centre specifically to email related excellent and very easy to deploy. In the Entra portal and Security admin the default security score based on existing configured policies is very helpful and then suggestions how we can implement more and make the secure score more. Cons Support services now gets weak. Whenever you face an issue then you need to first reach out to the partner now from whom licenses are purchased. If issue is not resolved by the partner team then on your behalf they will raise a ticket to Microsoft which can take a lot of time now. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Dashboard of Gmail was not user friendly. Storage for Mailbox per user and then google drive storage was less per user as compare to M 365 Review Source VR Verified Reviewer Head of Systems Transportation/Trucking/Railroad Used the software for: 2+ years ### "Its just the standard Office software product" April 24, 2026 4.0 The suite of software enables the business to collaborate together using email, sharepoint or teams. Its easy to pick up the basics & the advanced features can be used without too much effort. The monthly fee is low compared to the features offered. Pros The best thing about Microsoft 365 is that everyone uses it & knows how to use it. You don't have to train anyone on using the features. Cons The support offered via Microsoft is poor & getting something changed or fixed can be impossible. Luckily third party companies can assist with most issues. Reason for choosing Microsoft 365 The features did not align fully with our requirements Review Source BS Ben S. Infrastructure Architect Education Management Used the software for: 2+ years ### "Microsoft 365 provides excellent cost to value and instant access to applications regardless of device and operating system." July 28, 2026 5.0 Microsoft 365 has become a necessity in most K-12 ISD’s and for good reason. Not only are all the applications used by everyone worldwide, it simplifies the overall procedures of keeping clients on the same version and end user training. Pros Microsoft 365 provides an excellent cost to value, especially when it comes to K-12. With almost no setup and a little training, users can quickly begin utilizing the products. Cons The Microsoft 365 administrative interface is cumbersome and complex. There is a lot of room to grow making the admin experience easier and better streamlined. Review Source VR Verified Reviewer Internal Auditor Banking Used the software for: 2+ years ### "Essential applications for all professionals " July 21, 2026 5.0 I use Microsoft 365 every day at work and I could not do my job without it. I have had a very positive experience with it overall. Pros Microsoft 365 has all of the office tools I need for my job. I am an Internal Auditor and I use Excel and Word daily. Microsoft 365 allows me to share documents and files with others and we can track changes for easy collaboration. My company also uses Outlook, Teams, and SharePoint, which allows for easy communication by email and instant message and easy file sharing and storage. Cons Meetings set up in Outlook are supposed to default to being Teams meetings. However, there has been a glitch a couple of times lately where I am unable to set up Teams meetings directly from Outlook. However, I’m not sure if this is an issue with Outlook itself or settings that my company has put into effect that lead to the glitch. Review Source VR Verified Reviewer Sales Specialist Computer Software Used the software for: 2+ years ### "Industry Standard Productivity Suite" June 1, 2026 5.0 Microsoft 365 is one of the core platforms I use everyday to manage communication, collaboration, document creation, file storage, and productivity. In my sales role, I regularly use Outlook, Teams, Excel, OneDrive, SharePoint, and Dynamics 365 integrations to manage prospecting activities, collaborate with colleagues, and organize information. Having all of these tools connected within a single ecosystem helps streamline workflows. For businesses of any size, Microsoft 365 is an industry standard tool that provides a powerful, reliable, and scalable productivity solution that supports virtually every aspect of day-to-day operations. Pros What I like about Microsoft 365 is how it brings together a complete set of productivity and collaboration tools within a single ecosystem. Applications such as Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, and Microsoft OneDrive work seamlessly together, making it easy to communicate, collaborate, and manage information. I also like the cloud-based accessibility and file synchronization. Cons One challenge I've experienced is file organization and storage management across the Microsoft 365 ecosystem. When documents are spread across OneDrive, SharePoint, Teams, and other locations, it can sometimes be difficult to find information quickly. I would also appreciate additional cloud storage capacity and more centralized file management tools for organizations handling large amounts of content. Review Source SP Sonu P. Systems Analyst Consumer Goods Used the software for: 2+ years ### "Comprehensive Productivity Suite for Business Collaboration" May 18, 2026 5.0 Overall, our experience with Microsoft 365 has been very positive. It has significantly improved communication, collaboration, and productivity across teams. The cloud-based ecosystem makes it easier to access files, manage emails, and work remotely without major disruptions. The platform performs well for businesses of all sizes and provides a dependable environment for document management, collaboration, and day-to-day operations. While there can be some complexity around administration and licensing, the overall reliability, functionality, and integration across applications make it a worthwhile long-term investment. Pros Microsoft 365 offers an excellent combination of productivity, collaboration, and cloud-based tools in one platform. The integration between Outlook, Teams, OneDrive, Excel, Word, and SharePoint makes email management, document sharing, and team collaboration very efficient. The platform is easy to use for most users and provides strong value for money considering the number of applications included. File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails. Customer support and ongoing updates are also strong, with regular improvements and security enhancements being released consistently. Cons Licensing and subscription management can sometimes be confusing, especially for businesses with multiple users and plans. Some advanced admin and security settings also require technical knowledge to configure properly. Occasional syncing issues between desktop and cloud applications can happen, particularly with large shared files. Review Source Jeff R. Project Manager Construction Used the software for: 2+ years ### "Microsoft 365" May 14, 2026 4.0 Overall, Microsoft 365 feels worth it if you want a reliable, feature-rich suite that covers most office and email needs in one subscription. Its mix of collaboration tools, cloud access, and strong Outlook features makes it especially appealing for professionals and teams. Pros What I liked most about Microsoft 365 is how complete it feels: it brings email, document creation, cloud storage, collaboration, and file sharing into one platform. Cons Microsoft 365 is powerful and convenient, but the subscription cost, learning curve, and occasional complexity can be drawbacks. Review Source SS Sandeep S. Principal Law Practice Used the software for: 2+ years ### "MS365 - Unmatched value for your buck" April 13, 2026 5.0 Fantastic experience. I love it and can't see myself every using any other system. The value you get for the cost is unmatched. Pros MS365 is amazing for business. Having all of the programs that I use on a daily basis (Outlook, Teams, Word, Excel, Powerpoint), integrated into one package that I can access and update through one administrator section is so easy to use. MS also has one of thee best customer support services I have ever experienced. You submit a ticket and within minutes you have some responding to your inquiry or calling you. The representatives spend whatever time is needed to get you the answer you need and will follow up repeatedly to ensure your issue has been fully resolved. Shockingly good customer service for such a large company. Also, the value you get for your money is unparalleled. The cost is minimal to get so many programs all in one account. Cons If I had one complaint it would be the somewhat difficulty of deleting an account. Sometimes I have turnover in my company and I have to delete and start employee email accounts. I wish there was an easier way to complete the deleting process and that once you delete a user, its deleted. But you actually have to delete the license as well, but sometimes its an annual subscription so you can't delete it without assistance. But customer support has always helped me get around that, but it takes time to create a ticket and have calls, etc. Review Source Sven S. Director Real Estate Used the software for: 6-12 months ### "Comprehensive Productivity Suite That Works Well Across Teams" April 18, 2026 4.0 I have been using Microsoft 365 for a while and am very satisfied with it overall. It brings together the most important productivity tools in one place, which makes daily work much easier and more organized. I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption. The cloud-based access and collaboration features are also a major advantage, particularly when working across different devices or with other team members. Pros Microsoft 365 offers an excellent combination of familiar applications, strong collaboration features, and reliable cloud access. It is easy to share files, co-edit documents in real time, and keep work synchronized across devices. The wide range of included apps makes it a very versatile solution for both personal productivity and professional use, and the ecosystem works especially well for teams already using Microsoft products. Cons One drawback is that Microsoft 365 can feel a little complex at first, especially for users who only need basic office functions. The subscription model also means ongoing costs, which may be a concern for smaller businesses or individual users. In some cases, the number of features and settings can feel overwhelming, and a stable internet connection is important to get the best experience from the cloud-based services. Review Source YK Yurii K. Technical Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Market Standard Application Bundle" April 1, 2026 5.0 Perfect office application bundle that will work for companies of any size - a single user or enterprise organization with hundreds of thousands of users. Desktop apps are a market standard and I can't see how anyone can compete with Outlook or Excel Pros Microsoft 365 (previously Office 365) is a bundle that includes multiple desktop/cloud apps such as Outlook, Excel, PowerPoint, Word, OneNote - The biggest pro for me is ease of use - if you are a regular user that uses a Windows Home version or if you are an enterprise company with thousands of users, MS 365 is the best choice for everyone - MS 365 is available in both desktop and cloud variants. Both would have their advantage and disadvantage, but for the better experience I use Desktop - MS 365 includes Outlook. In my opinion Outlook is the best email application on the market, I can't think of anything else that could compete even closely. - Word is a perfect word processing app, Excel is one of the most powerful office applications on the market. Creating and managing documents without these apps is impossible today. Same as Outlook, these apps are standard office apps on the market and anyone can compete even closely. - All the applications allow you to collaborate and share files with other users. You can work with someone on the same Excel spreadsheet or Word file, the other user just needs to have a license for MS 365 apps on their device if they want to do it in desktop version. - File conversion is easy. If you have a doc file it's easy to convert it to a different format. Cons \- Microsoft 365 is quite pricey if you need desktop versions of apps - As always, Microsoft support is a hit-or-miss, so if something is not working correctly - good luck - Microsoft is a bit shady about MS 365 right now trying to include Copilot for a higher price. Not everyone need it and you need to check what you pay for Review Source Ben E. Marketing and communications executive Non-Profit Organization Management Used the software for: 2+ years ### " Microsoft 365 works great for everyone" July 5, 2026 5.0 I have been using different Microsoft software for some time, and having everything together in one suite works well. Pros Microsoft 365 works really well as an all-in-one solution for any organisation. There are so many differents softwares to use as part of this suite that work so well together.This makes it a lot easier to have anyone working in a similar manner and have each software integrate with each other easily. Cons Microsoft 365 has a lot of software that works well together, but you need to ensure that you know what you are doing and have everything set up correctly. Review Source VR Verified Reviewer Leasing Consultant Real Estate Used the software for: 2+ years ### "Their AutoSave Feature is a Must" February 25, 2026 4.0 I have used Microsoft 365 for school and for work, and thankfully both work and school has paid for the software so it was one less thing for me to worry about. Overall, it has been positive and I'm continuing to use all their different programs for work and my university classes. Pros I like the different programs that Microsoft 365 offers. It's great for work, especially when it comes to their autosave feature. I don't know how many times their autosave feature has saved me honestly. Additionally, they are pretty great on storage. Cons What I like least about Microsoft 365 is how limited the access can be, especially because it's a paid software so it tends to get very pricey and sometimes formats converted to other formats tend to get weird. Review Source Osvaldo B. Cinema Operator Entertainment Used the software for: 2+ years ### "The perfect suite of tools." February 8, 2026 5.0 In general Microsoft 365 is a complete and well-made tool, with all the software needed for office work. Pros Microsoft 365 is a suite of softwares that includes Word, Excel, One drive, Teams, and other useful tools. In general it's good and easy to use, as well as it's good in file sharing, file convertion, email and documents management. The customer support is excellent and fast answering. The price is a little high but reasonable, considering the quality of the product. Cons For a company the cost can be reasonable and acceptable, but for a private sometimes it can be considered too expensive. Review Source KR Katherine R. School Administrator Primary/Secondary Education Used the software for: 2+ years ### "While necessary to our school but not the best thing to be around." May 25, 2026 5.0 Our school is fully dependent on the use of Microsoft 365, and we have always had to balance storage and price. Teachers practice well following first practice. The platform is used to manage our day to day activities from attendance to parent contact. Although not happy about the annual increases in prices, the change is too disruptive now. Pros Outlook shared Calendars are used to help coordinate the parent-teacher conferences by grade level. Teachers can easily access lesson plans from home using OneDrive. Teams came into existence during the time of remote learning as teachers can share worksheets, videos, etc. with students. The admin center makes it easy for me to administer new hires. Time is saved in the creation of newsletters with Integration between Word and PowerPoint. Cons With all of the student project videos, storage is really a problem. There are instances when email attachments do not get synced well between devices. Licensing fees become expensive pretty quickly on our money, we're paying for things that many teachers won't touch. Review Source Christopher G. Director of Technology Legal Services Used the software for: 2+ years ### "Great Services! Needs more 3rd party integrations. " April 8, 2026 5.0 Pros Microsoft 365 is an amazing platform, a great value for the money, the customer support from 3rd party vendors can be exceptional. File-sharing and document management is extremely easy via SharePoint when necessary. Managing emails is simple and very productive. Cons It seems that Google WorkSpace is a high competitor. Many companies and third party vendors/services utilize them for SSO. That is something that we would prefer to be within the secure tenant of M365. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.