# Page 3 | Microsoft 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Microsoft 365 the right Document Management solution for you? Explore 14071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227157/Microsoft-365/reviews --- Microsoft 365 4.6 (14071) [View alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Microsoft 365 ## Showing most helpful reviews Showing 51-75 of 14071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua F. Marketing Specialist Automotive Used the software for: 1-2 years ### "An Essential Part of My Marketing Workflow" January 8, 2026 5.0 Overall, Microsoft 365 has been dependable and flexible for my marketing work. It supports collaboration, scales well as responsibilities grow, and helps me stay organized in a fast-paced marketing environment. Pros Microsoft 365 is a core part of my daily workflow in marketing. I use it to write and edit marketing copy, organize campaign materials, build presentations, and collaborate with other departments. The integration between Word, Excel, PowerPoint, Outlook, and OneDrive makes it easy to move between tasks without losing files or version history. Real-time collaboration and commenting are especially helpful when getting feedback or approvals. Cons There are a lot of tools included, so it can feel like more than you need at first. Some features take time to learn, but once everything is set up, it becomes very efficient. Review Source BG Blair G. CEO - Founder Internet Used the software for: 1-2 years ### "Powerhouse or paperweight.. the choice between paid and free" March 2, 2026 3.0 If you’re on the paid version and happy to be locked in for a lifetime then M365 is the one for you. If you’re after free, in my experience, you’re better off with going with another product Pros Paid version of M365: M365 is a powerhouse when it comes to utilising the key products they offer in Word and Excel for example, especially when combined with copilot. Outlook handles emails perfectly and the ability to share files with the click of a few buttons gives ease of use and makes M365 a tier 1 product. Cons The free version: M365’s free version is an absolute nightmare. Being restricted beyond anything productive, forced ads, aggressive reminders to upgrade to paid package. Once paid you’re essentially locked in. The subscription model for M365 is flawed. If you’re using free.. Google is a better option Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 Chose the free tier for familiarity but ended up moving to the other product Review Source Sofia L. Head Administrator Accounting Used the software for: 1-2 years ### "A Great Organization Tool" December 8, 2025 4.0 Overall, it has been a great tool for keeping our team organized and on the same page as well as keeping all our own organization methods stored in one place. Pros Being able to run a company through one system that all employees have access to. This allows us to store and share documents, have a company schedule and shared calendars, communicate with each other and have business emails. Absolutely love Teams and all its features, and the annual price is low compared to competitors, especially with all it includes. Cons Can get a bit confusing for older users, especially with constant updates. Especially updates to outlook that change the look and usage of our emails and calendars. These updates are not something that can be undone or opted out of without reverting to an old classic mode. Review Source Michele G. Sacerdote Publishing Used the software for: 2+ years ### "Perfetto con qualche piccolo miglioramento" September 30, 2025 4.0 La mia esperienza è positiva. Utilizzo le App di Microsoft 365 quotidianamente, tutto è molto snello, pratico e intuitivo, lo spazio di archiviazione cloud è abbondante e molto comodo. Pros Il costo è accessibile e ci sono diversi piani da poter scegliere. In particolare c'è la possibilità di un abbonamento multi dispositivo con accessi individuali che è la mia soluzione e la trovo perfetta. Cons Soffre spesso di problemi legati all'account che risulta essere non connesso e ciò richiede continuamente l'accesso. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Apache OpenOffice](https://www.capterra.com/p/160717/Apache-OpenOffice/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Nonostante li usassi inizialmente perché sono gratuiti, ma ho trovato che Microsoft 365 fosse estremamente più completo, semplice e intuitivo e soprattutto più compatibile per la collaborazione tra utenti. Review Source IL Iván L. IT MANAGER Mechanical or Industrial Engineering Used the software for: 2+ years ### "La herramienta de productividad más completa y fiable del mercado actual" December 8, 2025 5.0 En general, mi experiencia ha sido muy satisfactoria. Es una suite indispensable para cualquier entorno profesional serio. La estabilidad del software y la seguridad que ofrece la nube de Microsoft me dan mucha tranquilidad a la hora de gestionar mis documentos importantes, correos electrónicos y copias de seguridad. Pros Lo que más valoro es la perfecta integración entre las aplicaciones de escritorio y el almacenamiento en la nube de OneDrive. Poder empezar un documento en la oficina y revisarlo en el móvil sin perder formato es increíblemente útil. Además, las herramientas de colaboración en tiempo real en Excel y Word funcionan de maravilla. Cons A veces las actualizaciones automáticas cambian la ubicación de ciertas herramientas y menús, lo cual puede ser un poco confuso al principio hasta que te acostumbras de nuevo. También creo que el precio de la suscripción anual ha subido un poco en los últimos años para los usuarios individuales que no usan todas las apps. Review Source Josh A. Senior I.T Technician Information Technology and Services Used the software for: 2+ years ### "A one for all service" February 9, 2026 5.0 Pleasant and seamless experience. You can always know the deployment will be reliable and ready for day to day use. Pros Great value products and services. Endless possibilities. Great management for end users and control of accounts etc. Cons Slightly over complicated admin console but I understand it needs to be to allow advanced configurations. But maybe a quick access basic / common use option beside an advanced option Review Source Michael O. Actor Entertainment Used the software for: 1-2 years ### "Used for more than 40 years." December 22, 2025 5.0 I have used this for more than 40 years and would not change. Far superior to other products on the market. Pros I like that all of the apps are integrated and can share information easily between two or more. The ribbon navigation is great. Cons It doesn't play well with others - difficult to import info from non-Microsoft products. I hate Copilot. Review Source JD Joshua D. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "Business Gold Standard" November 20, 2025 4.0 Overall despite some issues with general decision making from Microsoft, O365 is the gold standard for a business email/file/security system and continues to improve year on year. Pros 355 licensing is generally good value for money and for basic email usage, it is easy for end users to operate while not being overly complicated for administrators. Defender suite has massively improved for email security and spam filtering. SharePoint also offers a good alternative to document storage and management while allowing easier/safer file sharing and collaboration with external parties. Cons For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor decisions, such as changing working products i.e. Outlook or Teams for inferior newer versions with sometimes no option to avoid. Review Source AC Angel C. QC Import and Export Used the software for: 2+ years ### "Commonly Used Platform" March 18, 2026 5.0 Overall, my experience with Microsoft 365 has been positive. It’s reliable for daily work and team collaboration, though some tools overlap and can be confusing at times. Pros I like Microsoft 365 to operate the daily all in one productivity suite in the workplace. It covers email, documentation, data analysis, meetings, and file storage in one ecosystem. Not only that it provides excellent for communication and collaboration ideal for remote work, vendor communication and inspection follow ups. Files are auto-sync with One Drive. It provides strong security and access control to keep documents in safe place through controlling user access, file permissions, and device logins. Cons As a paid subscription service, Microsoft 365 can become costly as user numbers grow or when advanced security and storage upgrades are required. In addition, the overlap among multiple tools may lead to confusion and inefficiencies without strong governance and clearly defined internal processes. Review Source GLENN TERYLL JORDAN N. Qualiticien Hospital & Health Care Used the software for: 2+ years ### "Mon avis su Microsoft 365" April 30, 2026 4.0 Pros Les avantages de ce logiciel sont la possibilité de se connecté sur différents ordinateurs avec le même compte, le cloud qui peut être partagé entre collègue. Cons Le prix de l'abonnement est souvent élevé en fonction des besoins que l'on rencontre par service ou par entreprise. Review Source Emmanuel K. Sr. Business Administrator Automotive Used the software for: 2+ years ### "Can't go wrong with Microsoft 365" March 17, 2026 5.0 Overall it's a good and strong product. It has great tools for the business and several useful setting for the admin. Pros It's a solid product, you can't go wrong. Microsoft 365 offers lots of capabilities especially for the business. Cons Cost is so so. Could be better. I don't find Microsoft 365 as friendly or simple as I do Google Suite. Review Source VR Verified Reviewer Student Medical Practice Used the software for: 2+ years ### "Does the job, no complaints!" August 27, 2025 4.0 I've used to to send files to and from myself and to study and organise my documents. It's been wonderful and I will likely use it forever! Pros Great for managing all my files and lets me access them from any device, anywhere. It's free and super easy to use, which it wonderful. Cons There used to be a glitch that would cause the file to close and the app to randomly crash on my ipad, but fortunately it was fixed a few months back, so now everything is great! Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) I felt for academic purposes, it was better organised and it allows you to edit in app, without redirecting you to specific applications like google drive does Review Source CM Corey M. Senior Systems Engineer Staffing and Recruiting Used the software for: 2+ years ### "It's the standard for offices anywhere, but is it any good? " October 3, 2025 2.0 Mixed, while we use the office suite with frequency it also seems each year they make things worse especially with regards to the user interface, it gets more complicated and obfuscated annually. They're not making anything better, just more complex and annoying. Pros All of the office suite in a semi convenient package, it's very handy to have the office apps available anywhere with an active internet connection. Cons Management is cumbersome and overly complicated, too much management is required, requires near constant attention from admin. Tiered subscriptions are annoying, as are the egregious prices that correspond to the tiers. Ads in Outlook are reprehensible. Review Source VR Verified Reviewer Clinical Outcomes Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "All the toys in the same nicely configured box" May 7, 2026 5.0 I've enjoyed the products. I've previously had to use Word, Excel and PowerPoint interactively. Now, I work exclusively with data and the convenience of using Excel and Power Bi with Copilot are game changers. Pros I like most that it's built for collaboration. Also, all of the products are quite interactive with each other Cons Just like anything with Microsoft, the inconvenient timing with updates and glitches I could do without. Review Source DD Dennis D. Business Owner Information Technology and Services Used the software for: 1-2 years ### "Good but don't expect support anytime soon" October 21, 2025 5.0 Overall the product is good and provides what most businesses would need. This includes some I have set up for myself and for my customers. Pros I like the outlook email application. Specifically the web version and android versions. It's very learn and use. Sharing files between users in the same org and outside of the org is super easy too. Cons Getting support as a direct customer is frustrating, time consuming, and hard. There's no really easy way to interact with support in a timely manner. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 It turned out to be a better choice and fit for myself after struggling with Workspace for a while. Review Source NA Nasywa A. Student Education Management Used the software for: 2+ years ### "A Must-Have Productivity Suite for Students" June 26, 2025 5.0 Overall, my experience with Microsoft 365 has been very positive. It helps me stay organized, collaborate easily, and submit assignments on time. The seamless integration between Word, Excel, PowerPoint, and OneNote means I can manage my academic life from one place. Despite the few limitations, it’s a powerful and reliable tool for any student. Pros Microsoft 365 offers a complete suite of tools that are essential for student productivity. I particularly like how OneDrive allows me to save and access my documents from any device, which is perfect for working between campus and home. The real-time collaboration in Word and PowerPoint makes group projects much easier. The included grammar checker and templates also save me a lot of time when working on assignments or presentations. Cons The main drawback I’ve experienced is the subscription cost, which can be a burden for students if they don’t have access through their university. Also, some features are only available when connected to the internet, which can be inconvenient during offline work. Occasionally, syncing issues happen with OneDrive if the connection is unstable. Review Source Mehakpreet K. Human Resource Manager Information Technology and Services Used the software for: 2+ years ### "All in one solution!!" August 21, 2025 5.0 My overall experience was very positive and smooth, as I enjoyed having all my documents stored in one place. Using it for different purposes, such as storage and e-signatures, was extremely helpful. Pros I loved how easy data storage management and file sharing became after I started using Office 365. It’s definitely value for money and comes with many helpful features, such as converting Word documents to PDF and more. Cons The only problem I faced was that it logged me out a couple of times, which was inconvenient since I found it troublesome to keep re-entering my password Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) My license expired, and I was looking for a platform that is easy to use and supports different features. Review Source TW Tabatha W. Nurse Supervisor Hospital & Health Care Used the software for: 2+ years ### "Microsoft 365 Seamless Integration" April 22, 2026 5.0 Overall, my experience with Microsoft 365 has been very positive. It’s a reliable, all-in-one platform that supports daily productivity, communication, and collaboration. The integration between apps makes workflows efficient, and the ability to access files from anywhere is a major advantage. While there are occasional frustrations with updates or syncing, the benefits far outweigh the drawbacks for day to day use. Pros Microsoft 365 stands out for its seamless integration across apps like Word, Excel, Outlook, and Teams, making collaboration and communication very efficient. I also appreciate the cloud-based access, which allows me to work from anywhere and easily share documents with others in real time. Cons The biggest downside is that it can feel overly complex at times, especially with frequent updates and features that aren’t always intuitive. It can also be frustrating when there are syncing issues or slight delays with cloud-based files, particularly in Teams or OneDrive. Review Source Lauren F. Legal Secretary Legal Services Used the software for: 2+ years ### "Great package of different applications " March 23, 2026 5.0 Amazing products with so many uses and functions. Used on a daily basis at work and also personally at home. Pros Great that you have multiple applications in this pack. Word and excel are the ones I use on a weekly basis. PowerPoint is used as and when required.great integration with other products like email and professional systems like LEAP and Tikit. Cons Like I said above, the integrations with other systems are great but sometimes they struggle when n loading. Ie, when I use LEAP and load a word or excel document, this can be the main reason that my computer crashes. Review Source Kayla D. Property Manager Commercial Real Estate Used the software for: 2+ years ### "The best bang for your buck!" August 10, 2025 5.0 My overall experience with Microsoft 365 has been impressive! They really make sure to always cover every angle, without sacrificing quality, so there's a product or service that works for everyone - whether at home or in the office - you never have to worry about a thing! Don't forget, their customer support is always there for you and very responsive! They have plenty of ways to contact their support teams, and always strive to ensure they provide you with the best service possible, and make sure to resolve any issue you may have! Will always recommend Microsft 365 and all of their products! Pros Microsoft 365 has won me over due to their wide range of features! From the ability to manage my emails with spam filtering, organize all my important files to easily share with co-workers for meetings or projects, collecting digital signatures on important documents, it is super easy to navigate and use! There's even the option to back everything up through their cloud-based OneDrive service and with everything together, the value of the services for the affordable price is irresistible! Not to mention the tons of other Microsoft based apps you get within this service - (ex. Word, OneNote, PowerPoint, Excel, Etc) - it's a hard deal to pass up! Cons There are so many great features with Microsoft 365, it's hard to find something you won't like! If I could choose something that would make Microsoft 365 just that much more convenient, I would have to say I'd like more functionality between Microsoft 365 products and its features on desktop vs mobile. Not every feature is always going to be available on mobile, but the option for customizing is very minimal on mobile devices, such as the option to manage and create your categories with Outlook on mobile, instead of only being able to add emails to existing categories you have set up. With many people in this day and time always being on the go, having the most flexibility and functionality between desktop and mobile is one of the most convenient things for everyone, as we aren't always able to run into the office and jump on our PC's, so being able to complete tasks on the go is always something to add that extra peace of mind! Review Source VR Verified Reviewer Owner Director of Business Development Information Technology and Services Used the software for: 2+ years ### "Owner Director of Business Development" December 10, 2025 5.0 The overall experience is good. They continue to improve the product on a regular basis. The interface, for the most part is easy to use. Pros I love the interface the ease of management of the end users. It also comes with all the tools that make email management very smooth. Cons Sometimes the user interface can be extremely busy and confusing. It can be hard to find things when you are drilling down into an issue. Review Source MO Madison O. Paralegal Legal Services Used the software for: 2+ years ### "Microsoft 365" September 10, 2025 5.0 I have been using it for a little over 4 years now. I have always used other Microsoft Office products, but this tied everything together. I really do enjoy it. Pros I like how Microsoft 360 keeps everything together. It keeps me organized and helps me find the apps I need quick. It also allows us to share files and get to files easy. I can reach my email and make sure its attached to certain things as well. We can get to documents using shortcuts. Its a very nice feature. Cons Sometimes it glitches and doesn't show me my most recent opened document in certain apps. Other than that I haven't experienced any cons. Review Source AS Abhi S. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Provides Collaboration and knowledge sharing tool" April 7, 2026 5.0 Overall, its a good tool for a person to be updated all the time with recent happenings in office and provide social networking tools to enhance communication. Pros Editing the documents effortlessly. Instant chats, business related video calling and one to one voice calls and group calls Cons Less storage in one drive. Sometimes we have to use third party software to edit the documents due to their easiness. Review Source MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Microsoft 365 Acceptable blend of ordinary and practical" March 17, 2026 5.0 overall i am happy with Microsoft 365. I an old school though and do prefer the desktop versions of most of the products Pros that they are familiar products that we have used for years so they are part of our everyday life... Cons that they are getting rid of Publisher! Not happy about that decision as i use this program a lot in my job Review Source DJ C. Inside Sales Computer Software Used the software for: 1-2 years ### "MacroHard puts the Big D in Developers" December 11, 2025 5.0 I would say you a re doing a good job, keep it up! The email concern is my biggest issue but if you could somehow simply some of the integrations between iOS software and yours that would be good too. Pros Value for Money - 5/5 Customer Support - 5/5 Ease of Use 4/5 Email Management - 3/5 File Sharing - 4/5 Document Management - 5/5 Spam Filtering - not enough experience to comment. Cons Change. When you implement changes this is very disruptive as you know. In Outlook - I would appreciate the ability to search across all email accounts added as was possible to do in the past. 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