# Page 4 | Microsoft 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Microsoft 365 the right Document Management solution for you? Explore 14071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227157/Microsoft-365/reviews --- Microsoft 365 4.6 (14071) [View alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Microsoft 365 ## Showing most helpful reviews Showing 76-100 of 14071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Automation Information Technology and Services Used the software for: 1-2 years ### "Comprehensive Productivity Suite with Great Collaboration Tools" April 24, 2026 4.0 I have been using Microsoft 365 for work documents, spreadsheets, presentations, and email. It's a reliable and comprehensive suite that covers all my productivity needs. The cloud sync works well and sharing files with others is straightforward. Pros Microsoft 365 offers powerful tools like Word, Excel, PowerPoint, and Outlook that are industry standards. The integration with OneDrive makes file access seamless across devices. Teams has been great for video meetings and collaboration with colleagues. Cons The subscription pricing can be expensive for individuals or small teams. Sometimes the software feels heavy and slows down older computers. The learning curve for advanced Excel and Power BI features can be steep. Review Source VR Verified Reviewer Sr AI Analyst Information Technology and Services Used the software for: 2+ years ### "Solid widely used all in one" February 7, 2026 4.0 Pros It is like a full package for all I need for everyday work. Ranging from easily preparing a document to sharing it, through email or drive. Other good thing is that almost every other team or clients also are using it, making it so compatibility issue-free. Cons It's UI is not the best! It is a decade behind vs. the competitor tools, though copilot AI capabilities is giving some advantages here. Review Source CH Carnell H. Owner Real Estate Used the software for: 1-2 years ### "Microsoft 365 - AI Mode" January 26, 2026 5.0 It has evolved from a "suite of office apps" into a unified, AI-driven operating system for work. For most users, the experience is no longer about opening Word or Excel; it's about interacting with a central intelligence layer (Copilot) that moves with you across every task. Pros Microsoft Copilot has moved from a shiny add-on to the core of the experience. Users love that the AI isn't siloed; it has "cross-app intelligence. "Agent Mode: Users are now using "AI Agents" to automate repetitive chores like processing invoices or summarizing long email threads into actionable To-Do lists. Cons Navigating the difference between Business Standard, Premium, E3, and E5 remains a headache. It’s easy to end up "over-licensed," paying for high-end security features your team isn't actually utilizing. Review Source Justice E. Founder Professional Training & Coaching Used the software for: 2+ years ### "6 out 10 for me. " May 8, 2026 4.0 I learned how to use Microsoft 365 over a decade ago and it’s been consistently is it’s usability. It’s just certain tools don’t work as they should. Pros I like the partnerships 365 has with schools. It made it easier to complete work on multiple different devices because of the online portion of 365. Cons I don’t like the cost of 365 - without my college partnerships I couldn’t afford it. I also don’t like that the online version and the software doesn’t speak to each other as well as they should. The collaboration feature is really important to me and it’s harder to collaborate using Word and Excel than Google. Review Source AS Amber S. CEO and Founder Management Consulting Used the software for: 1-2 years ### "M365 and CoPilot" April 9, 2026 4.0 I use M365 daily and stating to use the M365 CoPilot. The AI functionality is saving me a lot of time reviewing materials and conducting research. This is perhaps the best experience as of late. Pros This tool is great for collaboration across teams offering a simple user experience and interface that requires little training. Cons The Microsoft office products open to an online app rather than desktop automatically. The online version at times changes fonts and formatting making a messier tracked changes experience Review Source JN Jon N. Technology Director Design Used the software for: 2+ years ### "Business Powerhouse" November 20, 2025 5.0 Our users are very happy with Microsoft 365 knowing that they using the most widely used tools for their needs. A few years ago Mac support was very poor and as a design organisation that is very Mac heavy, their suite of products has completely transformed into recent years and is almost a comaparable expereience when using a Mac or PC. Pros I mean what is there to say, Microsoft 365 is a business powerhouse and is used by the vast majority of companies across the globe in one form or another. It has an excellent suite of products that covers the majority of business needs all bundled into one price that is difficult to be for the amount of tools you get included. Standout products include Outlook for email management and Sharepoint/Onedrive which allows all company doucments to be stored in the cloud and get rid of unnecessary on prem hardware. Customer support is very responsive and generally assist with getting the issue resolved. Cons Some setup can be unnecessarily complex particularly around some important services like security, device management etc but I guess it has to cover a wide range of businesses that are all different shapes and sizes. Licensing SKU's are also still notoriously misleading at the best of times. Review Source CG Chelsea G. Engagement Officer Education Management Used the software for: 2+ years ### "Great All-In-One!" June 12, 2025 5.0 Overall, my experience with Microsoft 365 has been really positive. It’s a powerful, all-in-one platform that supports productivity, communication, and collaboration. Whether it's for uni, work, or personal use, it keeps things organised and easy to manage. Pros I really liked the seamless integration between all the apps like Word, Excel, Outlook, and Teams. It makes working, studying, and collaborating super efficient. Everything syncs across devices and having cloud access means you can work from anywhere. Cons Sometimes it feels a bit overwhelming with so many features and apps. It can take time to figure out where everything is or how to use certain tools properly, especially for new users. Also, occasional syncing or login issues can disrupt workflow. Review Source Samantha E. Agent Insurance Used the software for: 1-2 years ### "Excellent tool" October 31, 2025 5.0 Overall the experience has been a very positive one and we have enjoyed the features of 365 and teams. Pros The ability to integrate ezlynx and teams with all the access of 365 has made work easier and sharing and communication more streamlined Cons No cons except the changes with outlook from classic to the new version. Some features did not carry over Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) We switched to have more features and productivity tools Review Source BK Brandy K. Owner Design Used the software for: 1-2 years ### "One of your better options.." July 2, 2025 5.0 Overall Ive had a great experience ans support is always on point. With the endless possibilities you really can't go wrong, there is something for everyone in Microsoft 365. Pros I like that Microsoft 365 has your word, PowerPoint, excel and out look all in one place. Besides working in Microsoft 365, each application has its on benefits. Some Examples are if you write alot Word is your best option, and there are so many possibilities you can use in word. If you use alot of Spreadsheets or create alot of spreadsheets then excel is your best option, and there are many things you can do from adding charts and graphs to your spreadsheet and more. If you create alot of presentations then you will want to use PowerPoint and again there are endless possibilities with PowerPoint.There is also outlook which is an email you can set up and use. So, with Microsoft 365 you really can't go wrong. Cons There is nothing that I really dislike about Microsoft 365. There are so many different possibilities, that you can't go wrong. Review Source bA bradley A. IT Specialist Machinery Used the software for: 2+ years ### "Very nice and helpful" December 1, 2025 5.0 Overall i would recommend these products. I use them on a daily basis and can't image doing my job without them. Pros Ease of use, I can use the software on any device and also on the internet webpages. Can use it on mobile. Cons subscriptions costs, confusing licenses on certain apps. The apps seem to update weekly, so sometimes it's hard-to-find things that move. Review Source CB Christine B. Marketing Manager Retail Used the software for: 1-2 years ### "Powerful for Email Management" April 26, 2026 5.0 Overall, my experience with Microsoft 365 was positive. It provided a reliable and efficient way to manage company emails and offered a suite of easy-to-use applications that support daily work. While there were some challenges with backend complexity and occasional overlap between tools, the platform overall improved productivity and collaboration. Pros What I liked most about Microsoft 365 was how seamlessly it handled company email management and how intuitive the apps were to use. The platform keeps communication organized while maintaining a consistent, user-friendly experience across all tools, which makes day-to-day work more efficient. Cons What I liked least about Microsoft 365 was that, while the apps are easy to use day-to-day, the backend setup and administration can feel complex. There can also be some overlap between tools (like Teams, SharePoint, and OneDrive), which can make it unclear where files should live or how to best organize collaboration. Review Source Samantha E. Agent Insurance Used the software for: 2+ years ### "Overall a great integrated tool" May 10, 2026 5.0 Overall Microsoft 365 is a great tool and is very easy to use. The cross functionality across Microsoft based products and programs is great. Pros Microsoft 365 is very easy to use and I love that it is compatible with a variety if other tools such as outlook, teams and files. Cons The only thing I dislike about Microsoft 365 is that it is not easily integrated with apple products. Review Source RE Rizi E. Technical Specialist Computer Software Used the software for: 2+ years ### "A Complete Productivity Suite with some Management Challenges" December 4, 2025 4.0 Overall, Microsoft 365 provides a comprehensive suite for productivity and collaboration. Its cloud-first approach and integration across tools make it ideal for modern work environments, though administrative complexity and cost can be challenging. Pros The seamless integration across apps like Word, Excel, Outlook, and Teams is a major advantage. Cloud-based access through OneDrive makes collaboration easy, and real-time co-authoring improves productivity for distributed teams. Cons Managing licenses and permissions can be complex for larger organizations. Occasional syncing issues with OneDrive and the need for frequent updates can disrupt workflows. Some advanced features are locked behind higher-tier plans. Review Source AS Ayobami S. MIS Specialist Financial Services Used the software for: 2+ years ### "Essential Productivity Suite That Keeps Getting Better" June 15, 2025 5.0 My experience has been consistently positive, considering it’s streamlined work, improved team collaboration, and saved time. Pros I like how all the apps work together effortlessly, with cloud sync, real-time collaboration, and strong security. Cons Occasionally, updates disrupt user experience or cause lag, and licensing models can be a bit confusing. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We switched to Microsoft 365 for its unified collaboration, cloud-based access, and stronger enterprise tools. Review Source CH Charles H. President Legal Services Used the software for: 2+ years ### "In a world of AI and Ecosystems!" June 28, 2025 5.0 I love the effortless seam-ability across platforms--that I can start on my computer, then pick up exactly where I left off on my phone. Pros The Microsoft ecosystem is awesome! Microsoft 365, merely compliments that existing awesomeness as a means to meet productivity Cons In the world of AI, right now, it may appear as if winner takes all; however, I believe at the same time, if done correctly, this could be a learning curve for all parties involved. I think Microsoft needs to just sit back and more or less, ride the wave. Review Source VR Verified Reviewer Learning and Development Manager Civic & Social Organization Used the software for: 2+ years ### "365 - all together better " July 21, 2025 5.0 All products within the 365 suite are constantly evolving and meeting the new needs of users. Updates show that the feedback is listened to. Pros The integration of the whole Microsoft Suite into one package allows for the digital tools required for our workplace to be acquired more efficiently. It allows us to create and remove users as required. Cons There are lots of training updates out there for MS365 and it’s not always clear which course is the most up to date. Review Source NC Nicolas C. sales Information Services Used the software for: 2+ years ### "Most Popular Platform " April 24, 2026 5.0 overall, this gives the best user experience compared to competitors since it offers a good value for money and customer support when issues arise. Pros most user friendly platform that syncs mailbox and calendar for email management. it also makes it easy to file share within outlook Cons limitations on file conversion can get frustrating with file sizes and understanding how to compress it to send Review Source Amee P. Educational Assistant Primary/Secondary Education Used the software for: 1-2 years ### "Great Features" January 4, 2026 5.0 It has added a lot of efficiency into my work life. It's organized and easy to find what I need. It has tons of features. Pros This software has so many features to make a work day easy. You can easily store and find your documents, share them with others, send emails, connect to a calendar and more. Cons There is nothing I dislike about this software. There are no cons, it is so easy to use and a very helpful software that I plan on continuing to use. Review Source Yann S. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable productivity " January 22, 2026 4.0 Microsoft 365 is comprehensive and very easy to use. File conversion is reliable and most of the time very accurate Pros Microsoft 365 is an excellent value for money, especially the multiple tools bundled into a single subscription. File sharing and document management work perfectly with OneDrive and SharePoint. Ease to use is another strength with customer support Cons Some applications can seem heavier, depending on how old your system is. Some advanced tools like Outlook or SharePoint felt cluttered. Review Source KV Kyle V. Senior Support Specialist Information Technology and Services Used the software for: 2+ years ### "MS 365 Review" May 11, 2026 5.0 After using it for more than 8 years, it’s been stable and a lot of integration with other apps work really great. Pros It’s been the best platform, everything is there, user management, emails, sharepoint for file management, teams for communication and collabs. Customer support is really easy to get. Cons Microsoft does lots of changes on the fly and sometimes they just announce it after the change has been done. Review Source CY Chun Y. Office Manager Accounting Used the software for: 2+ years ### "Powerful Productivity, Best for Team-Based Work" January 25, 2026 5.0 It’s a reliable and professional productivity product. The integration between apps like Word, Excel, Outlook, Teams, and OneDrive makes everyday tasks efficient, especially for collaboration and document sharing. Real-time co-authoring, cloud storage, and version control are particularly useful in a work environment. That said, it can feel overly complex and expensive if you only need basic features, and some apps can be resource-heavy. But for business, corporate, or collaborative settings, the benefits usually outweigh the drawbacks. Overall, Microsoft 365 is powerful, stable, and well-suited to modern work, especially where teamwork and document control are important. Pros I like it that Word, Excel, Outlook, Teams, OneDrive, and PowerPoint are tightly integrated, so it’s easy to move between documents, emails, meetings, and chats without friction. Cons Frequent updates sometimes change layouts or behaviour, interrupting workflows. Some apps (especially Outlook and Teams) can be resource-intensive and slow on older devices. Review Source JL Jayden L. VP of Accounting Construction Used the software for: 2+ years ### "10/10 #1 for a reason!!" March 30, 2026 5.0 10/10. Whether it's onenote, onedrive, excel, or sharepoint this bundle has been an essential lifeline for our business Pros Office360 is amazing product for the money!! Super easy to use whether it's file sharing, file conversion, or document management this platform is essential. Cons Because it is a microsoft product, customer support is A++ and it's easy to manage alongside emails within outlook Review Source JN Jean-Pierre N. Instructional Designer Higher Education Used the software for: 2+ years ### "Microsoft 365 is user-friendly tool with powerful apps" December 16, 2025 5.0 It is a user-friendly tool with powerful apps that are essential for daily use in industries, academic environments, or personal use. I like the fact that hit as a strong security and cloud storage. Pros Microsoft 365 has powerful and useful apps, including Word, Excel, PowerPoint, Teams, and Outlook. I like the fact that its files and emails can sync seamlessly with OneDrive and Exchange. Cons It is a bit expensive, particularly to a small institution or individual subscriber. Microsoft 365 also has so many features that can be difficult to manage. Review Source TM TouFue M. IT Tech Real Estate Used the software for: 2+ years ### "Microsoft 365 is a must for your business" January 16, 2026 5.0 Overall, my experience with Microsoft 365 has been great. I don't see any reason for us to move elsewhere. Pros Our business uses Microsoft 365 daily! Being able to share files rather to one person or multiple people is great. Using outlook for our emails is a breeze as well. One drive and SharePoint for managing our documents and being able to access them anywhere is a game changer. Cons I feel the Microsoft support is a bit tedious when needing someone to contact you. But once someone does contact you, you can expect to get back and working in no time. Review Source VR Verified Reviewer Lead Project Manager Information Technology and Services Used the software for: 2+ years ### "Lead Project Manager" March 20, 2026 5.0 Pros Microsoft 365 is an essential software package for business operations. It has every tool you need for data processing, spreadsheet and document management, cloud storage, PowerPoint for presentations, email & team communication, video conferencing, antivirus software, and more. It also comes with AI Copilot, which helps me to write documents, analyze data, and create charts that streamline many day-to-day tasks. Cons The downside is that if you only use a fraction of the features or tools, it becomes unnecessarily expensive, and you might be better off purchasing each product separately. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.