--- title: "Microsoft 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft 365 Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/227157/Microsoft-365/" page_type: "product" language: "en" --- # Microsoft 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft 365 ## What is Microsoft 365? Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks. The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security. ## What is Microsoft 365 used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 14,125 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile document creation suite Comprehensive academic toolkit Recurring glitches and crashes Ongoing subscription costs Starting price $9.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 4.6 (14,125) VS. [4.6 (6,076)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (14,001) Ease Of Use 4.5 (29,009) Value For Money 4.3 (10,308) Value For Money 4.3 (20,571) Customer Service 4.3 (9,248) Customer Service 4.4 (18,603) ## Microsoft 365 alternatives [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (29,086)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160756/Google-Docs/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,634)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,559)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [View all alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) ## FAQs about Microsoft 365 Overview ### What problems does Microsoft 365 solve? Microsoft 365 solves fragmented document work, version confusion, manual file sharing, and delays in reporting, presentations, and team communication. It gives staff one place to create spreadsheets, reports, meeting notes, and slides, then co-edit and access them anywhere. Office teams, educators, students, project managers, and distributed departments benefit most. Answer based on 5724 reviews Overview ### Which roles and teams benefit most from Microsoft 365? Microsoft 365 benefits business owners, executives, and office managers who need reliable communication, document creation, and team coordination across daily operations. Project managers, IT teams, developers, educators, and students use it for collaboration, file sharing, scheduling, classroom work, and maintaining productivity across distributed teams and devices. Answer based on 13941 reviews Overview ### What company size and industries is Microsoft 365 built for? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations, but reviewer use skews to small businesses at 63%. Its strongest industry presence is Information Technology and Services at 8%, followed by Education Management and Computer Software at 6% each. Answer based on 14118 reviews Features and Usability ### What are the key features of Microsoft 365? Microsoft 365 includes core office apps such as Word, Excel, PowerPoint, and Outlook for document creation, spreadsheets, presentations, and email. Differentiating features include Teams for chat and video conferencing, OneDrive for cloud storage and file sharing, plus real-time co-authoring, version control, and calendar syncing across devices. Answer based on 3866 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft 365 starts at $6/user/month for Business Basic, with Personal at 9.99 monthly, Family at 12.99, Apps for Business at 8.25, Standard at 12.5, and Premium at 22. A one-month free trial is available. Reviewers like the bundled apps and flexible billing, but some find subscription-only pricing and paying for unused apps expensive. Answer based on 2974 reviews Integrations ### Which third-party tools and platforms does Microsoft 365 integrate with? Microsoft 365 integrates with Google Drive, Gmail, Google Sheets, Slack, and Zoom Workplace, while also connecting closely with Microsoft apps including Teams, SharePoint, and OneDrive. It connects to 10 third-party tools and platforms overall, covering file storage, communication, collaboration, and productivity workflows. Answer based on 5897 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft 365? Microsoft 365 is usually quick to onboard for teams already familiar with Word, Excel, Outlook, and PowerPoint, and many reviewers say basic users adapt with minimal training. New users, admins, and teams using advanced features need more time. Training support mainly includes videos, plus online help pages, tutorials, and documentation. Answer based on 1066 reviews Getting Started and Support ### What customer support options does Microsoft 365 offer, and how do users rate the experience? Microsoft 365 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and persistent in resolving issues, but experiences vary: some report long waits, transfers, inconsistent handling of complex cases, and relying on forums or self-service resources. Answer based on 977 reviews Security ### How does Microsoft 365 handle data security and access control? Microsoft 365 uses data and email encryption, multi-factor authentication, spam filtering, permissions controls, retention and automatic deletion policies, centralized user and license management, and regular security updates. It also helps prevent data loss and unauthorized access. Some reviewers note phishing protection, password syncing, and external-sharing permissions can be frustrating or inconsistent. Answer based on 936 reviews ## Who uses Microsoft 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile document creation suite 93% positive reviews out of 1121 Most reviewers appreciate presentations and spreadsheets for enabling efficient, professional documents, data analysis, and visual reports. Edward M. General Manager, 1,001 - 5,000 employees. "The integrated nature of this software, online accessbility, and user functionality in being able to quickly and easily share documents, spreadsheets and presentations is top notch." Recurring glitches and crashes 64% negative reviews out of 1563 Most reviewers indicate bugs and issues, such as unexpected crashes, syncing errors, and persistent software glitches disrupting workflow. Comprehensive academic toolkit 95% positive reviews out of 755 Most reviewers find school and student use invaluable, offering essential programs and free access for educational needs. Nasywa A. Student, 1 employee. "Microsoft 365 offers a complete suite of tools that are essential for student productivity." Ongoing subscription costs 51% negative reviews out of 835 Some reviewers feel subscription costs are high, with confusion over plans and frustration about recurring payments. Vincent O. Owner, 1 employee. "I dislike the fact that it has morphed into a yearly subscription when ther are no significant improvements each year." Essential for daily productivity 97% positive reviews out of 433 Most reviewers describe daily use as seamless, with integrated tools streamlining routine business and personal tasks. Keira N. Managing Partner, 501 - 1,000 employees. "I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it." Frequent slowdowns and lag 77% negative reviews out of 656 Most reviewers report performance and speed issues, including slow loading, lag, and resource-heavy applications, especially on older devices. David N. IT Operations Manager, 201 - 500 employees. "Admin portal (m365 and Intune portal) can be slow and sometimes the blades either don't open or open up blank." ## Features AI summary Based on 31,543 Document Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**55%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**48%**) Microsoft 365 supports all three of the features reviewers value most: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities give teams a secure place to store files, keep documents organized and accessible, and share information across users more easily, helping businesses maintain control over content while improving day-to-day collaboration. Secure Data Storage 4.6 (708) 74.29% of 708 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.6 (2,354) 67.84% of 2354 reviewers that rated this feature as important or highly important With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, ease of organization, and secure cloud access, though some mention the base storage is less than Google’s. File Sharing 4.5 (1,865) 65.36% of 1865 reviewers that rated this feature as important or highly important It gives you flexible ways to share files via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integrations with Office apps, but some say changing sharing permissions can be confusing or revert to defaults. Mobile Access 4.5 (870) 55.06% of 870 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.5 (1,932) 61.65% of 1932 reviewers that rated this feature as important or highly important Microsoft 365 enables real-time teamwork with tools like Teams, SharePoint, and co-authoring in Office apps. Users say these tools help streamline communication, track changes, and boost productivity, though a few mention occasional lag or confusion with simultaneous edits. Calendar Management 4.6 (727) 70.15% of 727 reviewers that rated this feature as important or highly important You can manage, share, and sync calendars across devices using Outlook and Teams. Reviewers highlight easy scheduling, reminders, and integration with Google Calendar, but some mention difficulties editing events and managing multiple calendars within the app. Microsoft 365 82 features An @mention is a way to tag or notify a specific person about a message/post Track and document all activities across devices, networks, and other systems Stored list of contacts and groups Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Create, update, and manage bookings, itineraries, and reservations Group collaboration to solve ideas in a productive and concentrated manner. You can manage, share, and sync calendars across devices using Outlook and Teams. Reviewers highlight easy scheduling, reminders, and integration with Google Calendar, but some mention difficulties editing events and managing multiple calendars within the app. Notifications/alerts for upcoming events or tasks Communicate using direct chat or messages within the system Microsoft 365 enables real-time teamwork with tools like Teams, SharePoint, and co-authoring in Office apps. Users say these tools help streamline communication, track changes, and boost productivity, though a few mention occasional lag or confusion with simultaneous edits. Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Makes changes to document features such as text, fonts, formatting, etc. Custom forms to streamline repetitious aspects of a document Microsoft 365 offers robust document management, letting you organize, track, and control access to files using OneDrive and SharePoint. Users think version control, search, and permission settings help boost productivity, though some find setup with SharePoint challenging. With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, ease of organization, and secure cloud access, though some mention the base storage is less than Google’s. Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Convert data into a code for security Schedule and manage the logistics of activities and other gatherings Convert files to a different format Create, save, and store files It gives you flexible ways to share files via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integrations with Office apps, but some say changing sharing permissions can be confusing or revert to defaults. Move files across different systems or networks Search for specific words or phrases within a document or database Edit, touch up, and convert images for publishing Organize, prioritize, and manage incoming communications Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple languages Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Ability to handle several projects simultaneously Allow users to create, edit, and sort multiple notes A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Share and present designs Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Allow multiple team members to edit and work on the same document Sample files or documents that could be customized as needed or used as is A digital list of items that need to be completed Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.6 (13,969) 4.6 Based on 13,969 reviews ## Pricing Value for money 4.3 (10308) Free Trial [View pricing plan details](https://www.capterra.com/p/227157/Microsoft-365/pricing/) Microsoft 365 Personal $9.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Family $12.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Premium Features in Microsoft Family Safety Mobile App - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Business-Class Email - Call - Chat - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Apps for Business $8.25 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Desktop Versions of Office Apps With Premium Features - Standard Security Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Attendee Registration and Reporting Tools - Business-Class Email - Call - Chat - Desktop Versions of Office Apps With Premium Features - Easily Host Webinars - Manage Customer Appointments - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Access on Ios - Android - Anytime Phone and Web Support - Data Protection - Microsoft Teams - Windows and Mac Devices Value for money 4.3 (10,308) 4.3 Based on 10,308 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9248) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9,248) 4.3 Based on 9,248 reviews ## User reviews Overall rating 4.6 Based on 14,125 reviews Filter by rating 5(9985) 4(3480) 3(530) 2(69) 1(61) Mentioned topic Sorted by most recent April V. Loan Originator Real Estate ### "Reliable, Easy to Use, and Great for Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 26, 2026 Overall, my experience with Microsoft 365 has been excellent. It provides a complete suite of tools that support communication, collaboration, document creation, and file management in one ecosystem. The applications are dependable, easy to use, and integrate seamlessly with one another, making day-to-day work more efficient. It's a valuable solution for businesses of all sizes and continues to improve with regular updates and new features. Pros What I like most about Microsoft 365 is how seamlessly it brings everything together in one platform. The integration between Outlook, Word, Excel, Teams, OneDrive, and other applications makes collaboration and document management simple and efficient. It's reliable, easy to use, and accessible from virtually anywhere, allowing our team to stay productive whether we're in the office or working remotely. The regular updates and cloud-based features also help keep everything secure and up to date. Cons One downside of Microsoft 365 is that some features and settings can be difficult to find because they are spread across multiple apps and admin portals. Occasional updates may also change the interface or move features, requiring users to adjust. Additionally, syncing issues with OneDrive or SharePoint can happen from time to time, though they are usually resolved quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Isla W. IT Project Manager Transportation/Trucking/Railroad ### "A Day in the Life with Microsoft 365" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2026 Overall, my experience with Microsoft 365 has been very positive, with the suite's robust tools and seamless integration making it an essential part of my daily workflow. While there have been some minor hiccups, I've found the benefits far outweigh the drawbacks, earning it a solid 4-star rating from me. Pros We've found Microsoft 365 pretty solid for our team's daily tasks. The integration with Office apps is seamless, and we've been able to collaborate more efficiently. It's taken some time to get used to, but overall it's worked well enough. Cons One thing we've found a bit annoying is the occasional glitch with the online version of Excel. It's not a huge deal, but it's happened enough to be noticeable. We've also struggled with the learning curve for some of the more advanced features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Shane O. Operations Warehousing ### "365 is great for office" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 24, 2026 It has been great, I am able to bounce around from excel to outlook to word and have all my documents save in one place. Also can have multiple people working on same docs at once Pros Microsoft 365 is great especially since you can have all of the Microsoft tools in one place. Our business does everything with Microsoft so it helps a lot! Cons Overall it has been good, I guess the only factor would be you need an internet connection but thats pretty much all cloud based systems Switched from [API Server](https://www.capterra.com/p/203078/API-Server/) Our business changed and we went strictly to microsoft Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kate L. Sales Machinery ### "Great for Business Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Overall, my experience with Microsoft 365 has been positive. It provides a comprehensive set of productivity tools that work well together, making it easy to create documents, manage email, collaborate with others, and store files securely in the cloud. While the subscription cost and occasional sync or interface issues can be drawbacks, the reliability, cross-device access, and collaboration features make it a valuable productivity suite. Pros What I liked most about Microsoft 365 was how well the apps work together. Being able to seamlessly use Word, Excel, PowerPoint, Outlook, and OneDrive across devices made it easy to stay productive. The real-time collaboration features and automatic cloud syncing were especially useful for working with others and accessing files from anywhere. Cons Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZS Zachary S. Physical Therapist Hospital & Health Care ### "Great Product, Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 22, 2026 The support has been good and answers questions that I have. I wish it was easier to make a pdf to word or vice versa. Pros I like the ability to use the programs online. It is really helpful when i need to access something on my phone to look up or if on a different computer. I like being able to have all my spreadsheets and documents in the same place. It is easy to use and share files between other people by adding their email. Cons I don't like the price. I wish you could buy it one time and not have to pay for a subscription. Most everything is pretty good though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Internal Auditor Banking ### "Essential applications for all professionals " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 21, 2026 I use Microsoft 365 every day at work and I could not do my job without it. I have had a very positive experience with it overall. Pros Microsoft 365 has all of the office tools I need for my job. I am an Internal Auditor and I use Excel and Word daily. Microsoft 365 allows me to share documents and files with others and we can track changes for easy collaboration. My company also uses Outlook, Teams, and SharePoint, which allows for easy communication by email and instant message and easy file sharing and storage. Cons Meetings set up in Outlook are supposed to default to being Teams meetings. However, there has been a glitch a couple of times lately where I am unable to set up Teams meetings directly from Outlook. However, I’m not sure if this is an issue with Outlook itself or settings that my company has put into effect that lead to the glitch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Faith L. Therapist Mental Health Care ### "Access to different softwares " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 July 17, 2026 Pros Microsoft is great. I like that you have access to different programs like excel, word, powerpoint and etc. Cons One thing I dislike about microsoft is paying for the bundle when I only use certain softwares. It would be nice to pick and create your own bundle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John J. CEO Management Consulting ### "Subscription vs the Old Software purchase..is it worth it?" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 16, 2026 I have decades of experience with MSFT 365 and the original Excel, Word, etc. But, it is better in the sense that you can access your files from any computer with an internet connection, so that is better. Pros I like the 1TB of backup space that it provides, that is pretty generous. And the ability to access my Excel and Word projects online, from any computer, makes is very easy to use Cons Old school we could outright purchase the software and own it for life...with the monthly subscription, well, you have to pay forever...sort of a put-off. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Iness A. UX UI Designer Design ### "Bof c’est du Microsoft 365" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 14, 2026 Pros Je dois reconnaître à Microsoft 365 le mérite d’être la référence en matière de traitement de texte par Word et de tableur par Excel, même si PowerPOint perd énormément de terrain face à Canva et Prezi. Cons Enormément de mises à jour constantes mentionnées comme critiques qui n’apportent jamais rien de nouveau, trop de fonctions de formatage inutiles. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tanya D. President Retail ### "Helpful for Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2026 Pros We love that it gives us access to Microsoft Word and Excel which we use for our business for receipts and spreadsheets for recievables. Cons The only con I can see with Microsoft 365 is the pricing can be quite expensive and is a yearly fee rather than a one time fee. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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