# Microsoft 365 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft 365 Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/227157/Microsoft-365 --- # Microsoft 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft 365 ## What is Microsoft 365? Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks. The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security. ## What is Microsoft 365 used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 14,100 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile document creation suite Comprehensive academic toolkit Recurring glitches and crashes Ongoing subscription costs Starting price $9.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 4.6 (14,100) VS. [4.6 (6,050)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13,976) Ease Of Use 4.5 (28,927) Value For Money 4.3 (10,284) Value For Money 4.3 (20,500) Customer Service 4.3 (9,225) Customer Service 4.4 (18,538) ## Microsoft 365 alternatives [4.4 (3,008)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (5,254)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (29,004)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160756/Google-Docs/) [View all alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) ## FAQs about Microsoft 365 Overview ### What problems does Microsoft 365 solve? Microsoft 365 helps teams eliminate tool sprawl, version confusion, and delayed communication by combining document creation, spreadsheets, presentations, email, meetings, cloud storage, and real-time coauthoring in one workspace. Office staff, educators, students, project managers, finance teams, and remote teams use it to keep files accessible, updates current, and collaboration moving. Answer based on 5713 reviews Overview ### Which roles and teams benefit most from Microsoft 365? Microsoft 365 benefits business owners, executives, managers, educators, students, and IT teams that need a shared productivity platform. Operations and project leaders use it for document creation, scheduling, and collaboration, while developers and technical staff support secure file management, communication, and organization-wide administration across daily workflows. Answer based on 13919 reviews Overview ### What company size and industries is Microsoft 365 built for? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations, with strongest reviewer adoption in small businesses at 63%. It also serves enterprises at 22% and midsize businesses at 15%, especially in Information Technology and Services at 8%, Education Management at 6%, and Computer Software at 6%. Answer based on 14096 reviews Features and Usability ### What are the key features of Microsoft 365? Microsoft 365 includes core office apps like Word, Excel, PowerPoint, and Outlook for document creation, spreadsheets, presentations, and email management. Key collaboration features include Teams chat and video meetings, plus OneDrive and SharePoint for document storage, file sharing, real-time editing, version control, and calendar syncing across devices. Answer based on 3850 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft 365 starts at $6/user/month for Business Basic, with Business Standard at 12.5/user/month and Business Premium at 22/user/month. Personal costs 9.99/month and Family 12.99/month. A one-month free trial is available. Reviewers like the monthly or annual flexibility, but some say subscription-only pricing and bundled apps can feel costly versus free alternatives. Answer based on 2964 reviews Integrations ### Which third-party tools and platforms does Microsoft 365 integrate with? Microsoft 365 integrates with 10 third-party tools and platforms, with common connections across productivity, storage, and communication. Frequently cited integrations include Google Drive, Slack, Zoom Workplace, Jira, Microsoft Teams, OneDrive, Microsoft SharePoint, and Microsoft Outlook, alongside core document apps like Microsoft Word, Excel, and PowerPoint. Answer based on 5878 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft 365? Microsoft 365 is usually quick to onboard for teams already familiar with Word, Excel, Outlook, or PowerPoint, and many reviewers say basic users adapt with minimal training. It offers video training, plus built-in help and online guides. Nontechnical users and admins often need more time for advanced features, setup, and cross-app workflows. Answer based on 1059 reviews Getting Started and Support ### What customer support options does Microsoft 365 offer, and how do users rate the experience? Microsoft 365 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, thorough, and effective at resolving issues, but experiences vary: some report long waits, transfers between teams, impersonal interactions, and slower help for complex or billing-related problems. Answer based on 968 reviews Security ### How does Microsoft 365 handle data security and access control? Microsoft 365 protects data with encryption, multi-factor authentication, secure email, cloud backups, permissions controls in SharePoint and OneDrive, user access and license management, retention policies, and data loss prevention. Regular security updates strengthen protection, though some reviewers report complex setup, strict authentication, weak phishing filtering, and limited handling of password-protected files online. Answer based on 925 reviews ## Who uses Microsoft 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 362 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 362 reviews Administrative 30% Administrative 30% IT & Software Development 22% Consulting 7% Education & Learning 7% Others 35% Top industries Based on 362 reviews Information Technology and Services 36% Construction 25% Computer Software 14% Hospital & Health Care 14% Other 11% ## Pros and Cons Versatile document creation suite 93% positive reviews out of 1121 Most reviewers appreciate presentations and spreadsheets for enabling efficient, professional documents, data analysis, and visual reports. Edward M General Manager, 1,001 - 5,000 employees. "The integrated nature of this software, online accessbility, and user functionality in being able to quickly and easily share documents, spreadsheets and presentations is top notch." Recurring glitches and crashes 64% negative reviews out of 1563 Most reviewers indicate bugs and issues, such as unexpected crashes, syncing errors, and persistent software glitches disrupting workflow. Comprehensive academic toolkit 95% positive reviews out of 755 Most reviewers find school and student use invaluable, offering essential programs and free access for educational needs. Nasywa H Student, 1 employee. "Microsoft 365 offers a complete suite of tools that are essential for student productivity." Ongoing subscription costs 51% negative reviews out of 835 Some reviewers feel subscription costs are high, with confusion over plans and frustration about recurring payments. Vincent O Owner, 1 employee. "I dislike the fact that it has morphed into a yearly subscription when ther are no significant improvements each year." Essential for daily productivity 97% positive reviews out of 433 Most reviewers describe daily use as seamless, with integrated tools streamlining routine business and personal tasks. Keira N Managing Partner, 501 - 1,000 employees. "I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it." Frequent slowdowns and lag 77% negative reviews out of 656 Most reviewers report performance and speed issues, including slow loading, lag, and resource-heavy applications, especially on older devices. David N IT Operations Manager, 201 - 500 employees. "Admin portal (m365 and Intune portal) can be slow and sometimes the blades either don't open or open up blank." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.6 (2,345) 67.72% of 2345 reviewers that rated this feature as important or highly important With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, ease of organization, and secure cloud access, though some mention the base storage is less than Google’s. Collaboration Tools 4.5 (1,919) 61.39% of 1919 reviewers that rated this feature as important or highly important Microsoft 365 enables real-time teamwork with tools like Teams, SharePoint, and co-authoring in Office apps. Users say these tools help streamline communication, track changes, and boost productivity, though a few mention occasional lag or confusion with simultaneous edits. File Sharing 4.5 (1,856) 65.19% of 1856 reviewers that rated this feature as important or highly important It gives you flexible ways to share files via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integrations with Office apps, but some say changing sharing permissions can be confusing or revert to defaults. Calendar Management 4.6 (717) 69.74% of 717 reviewers that rated this feature as important or highly important You can manage, share, and sync calendars across devices using Outlook and Teams. Reviewers highlight easy scheduling, reminders, and integration with Google Calendar, but some mention difficulties editing events and managing multiple calendars within the app. Document Management 4.6 (620) 67.10% of 620 reviewers that rated this feature as important or highly important Microsoft 365 offers robust document management, letting you organize, track, and control access to files using OneDrive and SharePoint. Users think version control, search, and permission settings help boost productivity, though some find setup with SharePoint challenging. Archiving & Retention 4.4 (1,315) 54.75% of 1315 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Microsoft 365 82 features An @mention is a way to tag or notify a specific person about a message/post Track and document all activities across devices, networks, and other systems Stored list of contacts and groups Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Create, update, and manage bookings, itineraries, and reservations Group collaboration to solve ideas in a productive and concentrated manner. You can manage, share, and sync calendars across devices using Outlook and Teams. Reviewers highlight easy scheduling, reminders, and integration with Google Calendar, but some mention difficulties editing events and managing multiple calendars within the app. Notifications/alerts for upcoming events or tasks Communicate using direct chat or messages within the system Microsoft 365 enables real-time teamwork with tools like Teams, SharePoint, and co-authoring in Office apps. Users say these tools help streamline communication, track changes, and boost productivity, though a few mention occasional lag or confusion with simultaneous edits. Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Makes changes to document features such as text, fonts, formatting, etc. Custom forms to streamline repetitious aspects of a document Microsoft 365 offers robust document management, letting you organize, track, and control access to files using OneDrive and SharePoint. Users think version control, search, and permission settings help boost productivity, though some find setup with SharePoint challenging. With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, ease of organization, and secure cloud access, though some mention the base storage is less than Google’s. Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Convert data into a code for security Schedule and manage the logistics of activities and other gatherings Convert files to a different format Create, save, and store files It gives you flexible ways to share files via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integrations with Office apps, but some say changing sharing permissions can be confusing or revert to defaults. Move files across different systems or networks Search for specific words or phrases within a document or database Edit, touch up, and convert images for publishing Organize, prioritize, and manage incoming communications Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple languages Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Ability to handle several projects simultaneously Allow users to create, edit, and sort multiple notes A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Share and present designs Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Allow multiple team members to edit and work on the same document Sample files or documents that could be customized as needed or used as is A digital list of items that need to be completed Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.6 (13,944) 4.6 Based on 13,944 reviews ## Pricing Value for money 4.3 (10284) Free Trial [View pricing plan details](https://www.capterra.com/p/227157/Microsoft-365/pricing/) Microsoft 365 Personal $9.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Family $12.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Premium Features in Microsoft Family Safety Mobile App - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Business-Class Email - Call - Chat - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Apps for Business $8.25 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Desktop Versions of Office Apps With Premium Features - Standard Security Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Attendee Registration and Reporting Tools - Business-Class Email - Call - Chat - Desktop Versions of Office Apps With Premium Features - Easily Host Webinars - Manage Customer Appointments - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Access on Ios - Android - Anytime Phone and Web Support - Data Protection - Microsoft Teams - Windows and Mac Devices Value for money 4.3 (10,284) 4.3 Based on 10,284 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9225) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9,225) 4.3 Based on 9,225 reviews ## User reviews Overall rating 4.6 Based on 14,100 reviews Filter by rating 5(9967) 4(3474) 3(529) 2(69) 1(61) Mentioned topic Sorted by most recent MO Michael O. Communications Manager Wholesale ### "Powerful Tools, but Often Complicated" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 June 11, 2026 Overall, Microsoft 365 is an incredibly capable productivity suite that offers virtually every tool a business could need. However, that depth comes with a tradeoff. Pros Microsoft 365 includes a comprehensive set of applications that cover just about every business need. The integration between tools like Outlook, Excel, Word, Teams, and OneDrive is a major strength. Cons Many parts of Microsoft 365 feel more complicated than they need to be. The interface can be inconsistent between applications, and some areas still show their age from a UI perspective. The sheer number of features and settings can also make simple tasks harder to find and accomplish than they should be. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Overall cost was better for our organization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VT Victoria T. Self-Employed Arts and Crafts ### "One of the Most Complete Productivity Suites" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 Overall, I enjoy using Microsoft 365 as it has many tools and integration between them all. General use of the tools are relatively straight forward, you can use it simply or as complex as you want. It allows for a lot of customization in terms of work. Even though there are many features to help different needs and wants, it can be overwhelming to new users to go through and learn them. Pros Microsoft 365 has been a solid solution for both work and personal use. What I like most is having everything in one place whether it is email, file storage, document creation, and/or collaboration tools. Outlook makes managing emails and calendars incredibly easy and customizable, while OneDrive simplifies file sharing and access across devices. The integration between Word, Excel, PowerPoint, Teams, and SharePoint helps keep work organized and makes document management much more efficient. It also does a good job handling images and videos through cloud storage and syncing. There is a bit of a learning curve because of how many features are available. That said, customer support and online resources are pretty helpful when issues come up. Overall, Microsoft 365 offers great value for money and has always been an essential part of my daily workflow. Cons Subscription costs can be expensive as well as the features being too overwhelming for new users. I still don't use all the features available but having so many features also makes it very customizable to different needs/business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Katrina B. Cashier Consumer Services ### "Microsoft 365 review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 9, 2026 My overall experience has been pretty good I use it daily for multiple things as well as using it for storage. Pros I like that I can manage my documents photos and videos all in one place as well as being able to file share with whoever I need to. Cons I don't like that there is only so much space to store things before you have to pay monthly as well as email management is not that great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Alexandra V. People Business Partner Wholesale ### "Microsoft 365 - One Stop Shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 8, 2026 Overall, I use Microsoft 365 daily, and I know most of my colleagues do as well. It is jam packed with functionality. Although there is a learning curve with the resources, once you learn to navigate, it really can assist with just about any project or need. Pros We use Microsoft 365 across our organization and find the full suite of products integral to our daily business. The centralized access to all products makes it easy to navigate between Word, Powerpoint, Excel, Sharepoint, etc., all from one screen. I am easily able to move between platforms and export whatever I am working in. Each resource within 365 has significant use and a lot of functionality packed into it. Cons Microsoft is not the cheapest option out there, and it can be complicated to learn because of all of the features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mark C. Board Trustee Museums and Institutions ### "Our Real-World Experience using Microsoft 365 within a Non-Profit UK Charity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 6, 2026 Overall, our experience with MS365 has been very positive. It has transformed communication internally for us, with the day-to-day running of the non-profit organisation, particularly amongst Board members and long-term volunteers. We learned fairly quickly that like most enterprise platforms, you need to manage it properly, have the right IT people on-hand for older members, and with that complexity, unnecessary costs can creep in. Pros The biggest advantage for us is that MS 365 gives us access to enterprise-level tools and infrastructure at charity pricing, while making communication, collaboration and day-to-day running of our organisation (especially amongst the Board members) much easier, because everything works together. Cons While the charity pricing is excellent, 365 can become more complex than expected (especially for older members of our Board), and unless carefully managed, smaller charities can end up paying for services they don't fully use while creating extra administration overhead for the more techie volunteers in IT and admin roles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Edward T. Founder and Marketing Strategist Marketing and Advertising ### "Ideal for small marketing teams." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 5, 2026 Good for our smaller Marketing team. While it has its quirks, it's efficient for handling e-mail, collaboration and perhaps the storage of files. The value for money is fairly good, particularly if you consider the toolset all in one. Most of the times in need, customers receive support from the support team, this helps to complete the reliability of the platform within our daily tasks. Pros Microsoft 365 has been a key part of how we run our agency. The Outlook-based email management is streamlined and dependable, important when running efforts and communicating with customers. OneDrive allows you to quickly share files, and brand assets for client projects can be stored easily. I also appreciate how Word and Excel work well together for campaign planning and reporting, it all seems to fit together. Cons It's hard to manage shared folders in OneDrive, especially if more than one team member needs access to those folders at the same time. Plus, these updates can sometimes disrupt workflows, causing frustration. For image management and video management, it will do the job, but it won't be best practice with high-resolution media files for ads or social posts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK August K. Managed services Engineer Information Technology and Services ### "Reliable platform with strong collaboration tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 4, 2026 Overall, Microsoft 365 has been a reliable platform for email, file sharing, and day-to-day productivity. It works well for both users and admins, but the admin side could be easier to navigate. Pros Microsoft 365 makes it easy to access email, files, Teams, and Office apps from one place. The cloud storage and collaboration tools are very helpful, especially when working across multiple devices. Cons Some admin settings can be hard to find, and troubleshooting issues can take longer than expected because there are so many different portals and menus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD marilu d. contabile Architecture & Planning ### "ottima recensione" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2026 Pros accesso multipiattaforma ovunque, aggiornamenti costanti, spazio di archiviazione cloud e strumenti avanzati per la collaborazione in tempo reale Cons Il principale svantaggio di Microsoft 365 è il suo costo fisso e ricorrente. A differenza delle versioni, che si acquistano una volta sola, M365 richiede un abbonamento mensile o annuale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jessica L. CEO Arts and Crafts ### "Love 365 try it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 3, 2026 Pros What I like most about Microsoft 365 is all of the apps and everything is accessible online as well as copilot Cons What I like least about Microsoft 365 is there is a learning curb for some applications but nothing that is too hard to complete Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TO Tyra O. People Operations Specialist II Computer Software ### "Great Software! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 2, 2026 Pros An oldie, but a goodie! I love and trust Microsoft 365! It's a fantastic value for what you pay for it! It's incredibly easy to use, the customer support is super fast and friendly. Sharing files and managing everything from images, videos, files, etc is a breeze. Cons I think the UI could be a bit more user-friendly. Other than that, I don't have many complaints about Microsoft 365. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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