--- title: "Microsoft 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft 365 Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/227157/Microsoft-365/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Microsoft 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft 365 ## What is Microsoft 365? Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks. The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security. ## What is Microsoft 365 used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 14,178 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile document creation suite Comprehensive academic toolkit Frequent glitches and crashes Costly subscription model Starting price $9.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 4.6 (14,178) VS. [4.6 (6,124)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (14,054) Ease Of Use 4.5 (28,514) Value For Money 4.3 (10,353) Value For Money 4.3 (20,638) Customer Service 4.3 (9,293) Customer Service 4.4 (18,629) ## Microsoft 365 alternatives [4.6 (5,321)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,638)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (29,248)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160756/Google-Docs/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,755)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) ## FAQs about Microsoft 365 Overview ### What problems does Microsoft 365 solve? Microsoft 365 solves fragmented communication, scattered files, and delayed document feedback by connecting Outlook, Teams, OneDrive, SharePoint, Word, and Excel. Real-time co-authoring, version history, shared calendars, and permission-based file access help HR teams, project managers, auditors, remote staff, and small businesses coordinate work, protect records, and keep current documents available across devices. Answer based on 7309 reviews Overview ### Which roles and teams benefit most from Microsoft 365? Microsoft 365 is most used by business owners, executives, and managers who manage documents, email, budgets, and team communication. Project and operations teams coordinate schedules and shared files, while IT managers and software professionals administer accounts and collaborate on technical work. Teachers and students create coursework, presentations, and classroom materials. Answer based on 13997 reviews Overview ### What company size and industries is Microsoft 365 built for? Microsoft 365 is built for small businesses, which represent 63% of reviewers, with Information Technology and Services the top industry at 8%. It also serves families, students, home users, professionals, remote workers, content creators, and enterprises. Education Management and Computer Software each account for 6% of reviewers, while enterprises represent 22% and midsize businesses 15%. Answer based on 14174 reviews Features and Usability ### What are the key features of Microsoft 365? Microsoft 365 includes document storage and document management through SharePoint and OneDrive, with file sharing that lets teams work on current versions together. Collaboration tools connect Teams, Word, and OneDrive, while Outlook calendar management supports synchronized calendars and meeting invitations. Search/filter finds files, emails, and documents, and offline access supports document editing without internet access. Answer based on 911 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft 365 starts at $6/user/month for Business Basic, while Personal costs 9.99/month and Family 12.99/month for up to six people. Apps for Business is 8.25/user/month, Business Standard 12.50, and Premium 22. Business Basic and Apps for Business include one-month free trials. Reviewers value bundled tools, though smaller teams cite recurring per-user costs and unused features. Answer based on 2977 reviews Integrations ### Which third-party tools and platforms does Microsoft 365 integrate with? Microsoft 365 integrates with 10 third-party tools, including Google Drive and Zoom Workplace, alongside Microsoft Excel, Word, Outlook, PowerPoint, Teams, SharePoint, OneDrive, and OneNote. These connections support document editing, email and calendar coordination, file storage, meetings, team communication, and shared workspace management. Answer based on 5869 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft 365? Microsoft 365 is familiar and quick to onboard for users already comfortable with Word, Excel, Outlook, and PowerPoint; many teams need minimal training for everyday tasks. Videos are available for training. Reviewers note that nontechnical users and admins need more time for Teams, SharePoint, advanced Excel, security settings, and lesser-known apps. Answer based on 1067 reviews Getting Started and Support ### What customer support options does Microsoft 365 offer, and how do users rate the experience? Microsoft 365 provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often find guides helpful and agents responsive, with some reporting quick issue resolution. However, experiences vary: complex cases can involve slow responses, transfers, difficult escalation, or inconsistent follow-through. Answer based on 977 reviews Security ### How does Microsoft 365 handle data security and access control? Microsoft 365 uses multi-factor authentication, conditional access, security policies, device management, data loss prevention, and permission-based sharing to protect cloud-stored files and control access. Reviewers also cite encrypted email, spam filtering, threat protection, and password-protected sharing links. However, security and permission configuration can be complex, and some report phishing emails still getting through. Answer based on 941 reviews ## Who uses Microsoft 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile document creation suite 93% positive reviews out of 1126 Most reviewers describe presentations and spreadsheets as robust, enabling efficient creation of reports, slides, and data analysis. Edward M. General Manager, 1,001 - 5,000 employees. "The integrated nature of this software, online accessbility, and user functionality in being able to quickly and easily share documents, spreadsheets and presentations is top notch." Frequent glitches and crashes 64% negative reviews out of 1565 Most reviewers report bugs and issues such as unexpected crashes, syncing errors, and formatting problems disrupt workflow and reliability. Comprehensive academic toolkit 96% positive reviews out of 756 Most reviewers indicate school and student use is highly effective, with included apps supporting assignments, collaboration, and organization. Nasywa A. Student, 1 employee. "Microsoft 365 offers a complete suite of tools that are essential for student productivity." Costly subscription model 51% negative reviews out of 843 Some reviewers feel the subscription model is expensive, confusing, and less appealing than previous one-time purchase options. Corey M. Senior Systems Engineer, 1,001 - 5,000 employees. "Tiered subscriptions are annoying, as are the egregious prices that correspond to the tiers." Essential for daily productivity 97% positive reviews out of 435 Most reviewers find daily use of Microsoft 365 indispensable, citing its integrated tools streamline routine business and personal tasks. Keira N. Managing Partner, 501 - 1,000 employees. "I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it." Slow performance and lag 77% negative reviews out of 659 Most reviewers find performance and speed problematic, experiencing lag, slow loading, and delays, especially with large files or weak connections. Kate L. Sales, 11 - 50 employees. "Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to." ## Features AI summary Based on 32,025 Document Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) Microsoft 365 supports all three features that reviewers rate most highly: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities give teams a secure place to store files, keep documents organized and accessible, and share information easily across users, helping businesses protect important content while improving day-to-day collaboration. Secure Data Storage 4.6 (732) 75.00% of 732 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.6 (2,374) 68.11% of 2374 reviewers that rated this feature as important or highly important Microsoft 365 gives you flexible, secure cloud storage through OneDrive and SharePoint, letting you access, organize, and sync files across devices. Reviewers appreciate the easy access from anywhere, robust organization, and seamless syncing, though some mention storage limits and offline access issues. File Sharing 4.5 (1,886) 65.64% of 1886 reviewers that rated this feature as important or highly important Microsoft 365 offers simple, secure file sharing via OneDrive, SharePoint, Teams, and Outlook. Users think sharing is fast, permissions are customizable, and real-time collaboration is smooth. Integration with other Microsoft apps is valued, though some find permission settings confusing or segmented. Mobile Access 4.5 (871) 55.11% of 871 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.5 (1,965) 62.29% of 1965 reviewers that rated this feature as important or highly important It helps you work with others in real time using Teams, SharePoint, and co-authoring in Office apps. Reviewers indicate real-time editing, chat, and file sharing improve teamwork and productivity. Some users report occasional lag or confusion when multiple people edit simultaneously. Calendar Management 4.6 (745) 70.74% of 745 reviewers that rated this feature as important or highly important You can efficiently manage meetings, appointments, and reminders across devices with Outlook and Teams. Reviewers appreciate shared calendars, scheduling, and integration with Google Calendar. Some users say editing events or managing multiple calendars can be cumbersome, but overall organization is improved. Microsoft 365 83 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Tracking: Track and document all activities across devices, networks, and other systems - Address Book: Stored list of contacts and groups - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: You can efficiently manage meetings, appointments, and reminders across devices with Outlook and Teams. Reviewers appreciate shared calendars, scheduling, and integration with Google Calendar. Some users say editing events or managing multiple calendars can be cumbersome, but overall organization is improved. - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: It helps you work with others in real time using Teams, SharePoint, and co-authoring in Office apps. Reviewers indicate real-time editing, chat, and file sharing improve teamwork and productivity. Some users report occasional lag or confusion when multiple people edit simultaneously. - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: With this capability, you can organize, track, and control documents using tools like SharePoint and OneDrive. Reviewers appreciate version control, easy retrieval, and permission management, noting it boosts productivity and security. Some mention setup can be complex and records management is limited. - Document Storage: Microsoft 365 gives you flexible, secure cloud storage through OneDrive and SharePoint, letting you access, organize, and sync files across devices. Reviewers appreciate the easy access from anywhere, robust organization, and seamless syncing, though some mention storage limits and offline access issues. - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Encryption: Convert data into a code for security - Event Management: Schedule and manage the logistics of activities and other gatherings - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: Microsoft 365 offers simple, secure file sharing via OneDrive, SharePoint, Teams, and Outlook. Users think sharing is fast, permissions are customizable, and real-time collaboration is smooth. Integration with other Microsoft apps is valued, though some find permission settings confusing or segmented. - File Transfer: Move files across different systems or networks - Full Text Search: Search for specific words or phrases within a document or database - Image Editing: Edit, touch up, and convert images for publishing - Inbox Management: Organize, prioritize, and manage incoming communications - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Language: Manage and support multiple languages - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple Projects: Ability to handle several projects simultaneously - Notes Management: Allow users to create, edit, and sort multiple notes - Office Suite: A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Presentation Tools: Share and present designs - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Templates: Sample files or documents that could be customized as needed or used as is - To-Do List: A digital list of items that need to be completed - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.6 (14,022) 4.6 Based on 14,022 reviews ## Pricing Value for money 4.3 (10353) Free Trial [View pricing plan details](https://www.capterra.com/p/227157/Microsoft-365/pricing/) Microsoft 365 Personal $9.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Family $12.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Premium Features in Microsoft Family Safety Mobile App - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Business-Class Email - Call - Chat - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Apps for Business $8.25 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Desktop Versions of Office Apps With Premium Features - Standard Security Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Attendee Registration and Reporting Tools - Business-Class Email - Call - Chat - Desktop Versions of Office Apps With Premium Features - Easily Host Webinars - Manage Customer Appointments - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Access on Ios - Android - Anytime Phone and Web Support - Data Protection - Microsoft Teams - Windows and Mac Devices Value for money 4.3 (10,353) 4.3 Based on 10,353 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9293) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9,293) 4.3 Based on 9,293 reviews ## User reviews Overall rating 4.6 Based on 14,178 reviews Filter by rating 5(10016) 4(3499) 3(533) 2(69) 1(61) Mentioned topic Sorted by most recent AS Alina S. Graphic Designer Design ### "Microsoft 365, The Office Suite Benchmark" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2026 The ultimate complete suite for anyone with genuine productivity demands. Microsoft 365 is the universal toolkit for businesses and students. Pros Excel's power remains unmatched for our complex data, with 1 TB of OneDrive storage included for each of you. Cons The interface often feels too cumbersome for a quick note, and online collaboration sometimes has its issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sudeep B. Sr. Accountant Real Estate ### "Microsoft 365 – My Digital Office Without the Office Commute!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2026 My overall experience with Microsoft 365 has been very good. I find it practical for managing everyday work, from writing documents and preparing spreadsheets to organizing emails and sharing files. I particularly like how the applications work together, which helps me stay organized and avoid wasting time switching between different tools. OneDrive is useful for keeping important files accessible, while Outlook helps me manage communication more efficiently. Although the subscription cost and occasional technical issues could be improved, I feel that Microsoft 365 offers good value when I use several of its applications regularly. It has become a dependable part of my daily workflow. Pros What I like most about Microsoft 365 is that it gives me access to useful tools like Word, Excel, Outlook, and OneDrive in one place. I find it especially helpful for organizing documents, managing emails, working with spreadsheets, and sharing files. Since I often need to handle different tasks, having these tools work together saves me time and makes my daily work easier. I also appreciate being able to access my files across different devices and collaborate with others without constantly sending attachments back and forth. Cons One thing I find frustrating is that some features and settings can take time to figure out, especially when switching between different applications. The subscription cost can also feel a little high if someone only needs a few basic features. Occasionally, syncing or formatting issues can interrupt my workflow. I would like to see a simpler interface and clearer options for managing files and subscriptions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kasey K. Director of Strategic Initiatives Marketing and Advertising ### "An Essential Tool for Everyday Productivity and Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2026 Overall, Microsoft 365 has been an essential part of my daily workflow. I rely on it for everything from email communication and scheduling to preparing presentations, tracking information, and collaborating with colleagues. It's a dependable platform that helps keep projects organized and makes it easier to manage a variety of responsibilities throughout the workday. Despite a few occasional frustrations, it's a comprehensive solution that I use consistently. Pros I love how Microsoft 365 brings so many essential tools together in one platform. I use Outlook, Word, Excel, PowerPoint, and Teams regularly for work, and having everything integrated makes managing daily responsibilities much easier. The ability to collaborate on documents, access files across devices, and seamlessly move between applications is especially valuable when juggling multiple projects, meetings, and events. Cons Some features can feel unnecessarily complicated, especially when navigating different settings or trying to troubleshoot syncing issues between applications. There are also frequent updates and interface changes that can take some getting used to. While the integration between programs is generally helpful, certain features aren't always as intuitive as they could be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jessica P. Senior Project Manager Apparel & Fashion ### "Sprint Planning with Live Co-Authoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 18, 2026 I’ve been using Microsoft 365 for a couple of years, and the real win is the Teams integration with Planner. I can pull a project plan into a meeting chat, assign tasks, and see progress live while we discuss. It keeps everyone on the same page without switching apps. Pros The real-time co-authoring in Word and Excel makes sprint planning docs update instantly, saving us a half-hour each day. The Teams integration for quick calls feels natural and keeps context in one place, pretty solid. Cons The licensing cost feels high for a small team; the admin console is a bit cluttered and the help centre is slow to load. Also the new update added a weird delay when saving large files, kind of annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cameron R. Administrative Manager Executive Office ### "Shared calendars between departments are actually working now, so we can finally stop all that back-and-forth." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2026 For a company our size with multiple departments needing coordination, this platform handles the daily chaos of executive support work. The cost makes sense when you calculate how much time you save not chasing people down for calendar conflicts or losing document versions. I'd recommend it to any admin team managing cross-departmental workflows. Pros Managing schedules for seven executives used to mean endless email chains confirming meeting times. Outlook's shared calendar view lets me see everyone's availability at once, book conference rooms through Teams integration, and send invites that actually sync properly. OneDrive means I can access board meeting minutes from my phone when executives call asking for last quarter's numbers during their commute. Cons SharePoint permissions get messy when you're coordinating between departments, I've had to walk three managers through access requests this month alone. The search function in Outlook occasionally misses attachments I know exist, which wastes time when you're trying to dig up a vendor contract from six months ago. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Cristian S. CEO Medical Devices ### "Easy to use and share files." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 8, 2026 Easy-to-use software, easy to share files with colleagues and/or collaborators, and saves time for our team. Pros Easy to use, easy to share files with colleagues and collaborators, offers a variety of tools such as for presentation, report writing, and spreadsheets. Cons Sometimes it can be slow when updates are being downloaded, but the various software tools can still be used during this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK michael K. Account Manager Insurance ### "An Essential Suite for Everyday Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2026 I use it every day for communication, document management, meetings, file sharing, and working with spreadsheets. Having Outlook, Teams, OneDrive, Excel, and Word integrated into the same environment makes it much easier to manage my day-to-day work. The ability to collaborate on documents and access files from different devices is particularly useful. Pros Microsoft 365 brings many of the tools I use every day into one platform. Outlook, Teams, OneDrive, Excel, and Word all work well together, making it easy to communicate with clients and coworkers, manage documents, collaborate on files, and stay organized. Being able to access files and work across different devices is also very convenient. Cons There are so many different features and applications that it can sometimes feel overwhelming, especially when trying to find where a particular file or function is located. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Nicolas L. Concepteur Développeur d'application Computer Software ### " facile a utiliser" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2026 Pros J’utilise Microsoft 365 assez régulièrement il est le meilleur et je l’apprécie également surtout le fait de pouvoir retrouver plusieurs outils au même endroit il a du multi fonction Cons Avec plusieurs applications et fichiers ouverts en même temps, il faut parfois bien s’organiser pour ne pas se perdre. Pour une utilisation normale, je trouve quand même l’ensemble assez simple. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Manisha A. Accredited Education and Immigration Consultants Education Management ### "Microsoft 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2026 This is a suite that I find particularly useful for everyday work, as it brings together several tools we need in one solution. Word, Excel, Outlook, Teams and OneDrive make communication, document sharing and collaboration between teams easier. Pros What I appreciate most about Microsoft 365 is the integration between the different tools. Outlook makes communication easier, Teams helps with communication within teams, and OneDrive makes document sharing simple. For a consulting company with several people working on different projects, having everything in one place helps reduce unnecessary tasks and makes it easier to find the information we need. Cons The number of apps and features available can sometimes make everything a little difficult to manage. Managing subscriptions and licences Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Steffen M. kommerziell Insurance ### "Unser digitales Rückgrat im Arbeitsalltag" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2026 Pros Vielfältige Funktionen, alles übersichtlich gestaltet und einheitlich. Viele Funktionen. Direkt in die Mails übertragbar. Cons Der Copilot liefert inhaltlich nicht immer verlässliche Ergebnisse. Wie bei vielen KI-Tools kommt es zu sogenannten „Halluzinationen“, also falschen oder erfundenen Informationen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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