# Configio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Configio the right Event Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227198/Event-Tech-Suite/reviews --- Configio 4.7 (86) [View alternatives](https://www.capterra.com/p/227198/Event-Tech-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of Configio Ease of use 4.3 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael D. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love this product - no other system gives you the flexibility and control" December 12, 2018 5.0 Pros Super easy to use, tutorial videos are great. Live support is unmatched. Cons After one year of use, we have nothing we would change at this point Review Source Tina H. Virtual Assistant Professional Training & Coaching Used the software for: Less than 6 months ### "Stellar Service, Above and Beyond Product Experience, Amazing Solutions, Great Price" January 2, 2017 5.0 When we decided to update and redo our website several months ago we had no idea what a mess it was going to become. We started with a well-branded website company and after investing more than a month of design/build time we realized that we had been misleading by the firm and that they could not provide the outcome, functionality, or support we required for our new site. We had to start completely over. We researched several companies out there and decided to choose Configio based largely on the fact that they had so many solutions all in one platform. They could do everything we needed and more! We were a little gun-shy considering our recent experience with the previous firm, so we asked a lot of questions and the service we received upfront before we ever became a customer was unmatched. Configio's team of professionals has been there with us every step of the way with a helping hand. I have never received such stellar service anywhere! When we call, we know all of the support techs by the first name and we NEVER have to wait to reach someone, which for us, time is very important. We are more than pleased with our experience with Configio and we tell everyone about them. Their product provides complete solutions for whatever you need in regards to performance, functionality, analytics, big data, user experience, and an all encompassed platform for everything we needed to run our business. We no longer have to use multiple platforms like we did in the past. Our CRM, Email, learning system, webinars, order and event tracking, website, it's all together! Thank You Configio!!! We love you. Pros Everything! The ability to have everything I need to run my business in one place. Order and Event tracking, big data, CRM, Email marketing, analytics, you name it. Cons It was a bit overwhelming when I first started learning it, but you soon realize that it is set up to be user-friendly and after a few days it all starts to make sense. I find my self-navigating so easily now and everything makes sense. Review Source SM Soren M. Director of Coaching Sports Used the software for: 1-2 years ### "Great for managing events, but bad for communication" December 12, 2025 3.0 My overall experience in configio was fair. We were able to use it effiencietly in some areas, and in other areas it ran slow or inefecfive Pros I like its report generation tool and its easy bookmarking functionality. We could easily create events and assigne them to staff. Cons It email campaing design was not easy to use. You could not easily save and resend email templates to customers. Review Source DA David A. National Solutions Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "'All-in-One' robust platform with responsive customer service" September 16, 2016 5.0 Configio has allowed our young organization to both streamline basic functions (such as email communications, event management, and webstore), as well as begin to grow into other functions and processes (such as learning management systems) within the same webspace. Customer service is very responsive and friendly, and development required for customized functions has been very detailed, straightforward, responsive to sprint changes, and delivered on time (if not sooner) than promised. I typically hesitate to give any company top ratings in all categories, but Configio is head of the class in every case. Pros \- Responsive and Friendly Customer Service - Price - Obvious desire and strive at all levels of the company to know and meet the customer's needs - Customization ability to brand and structure your products and processes as you see fit - Regular updates with new features that incorporate customer feedback Cons \- The learning curve for Configio is daunting at first, but you soon realize that each different piece functions similarly in process to the others. Most everything, once learned, can be applied to other features. After the initial training session and some time spent on your own, this 'con' is non-existent. - At times it's difficult to know where to look for certain options, but that's only because of how robust the system is; regardless, options are laid out as straightforward as possible, with minimal 'clicks' to get to what you need. Additionally, the knowledge base is extensive and customer service is always happy to direct you to what you need if/when you're unable to find what's needed in the help documentation. Review Source Mary G. Director of Education Non-Profit Organization Management Used the software for: 6-12 months ### "Started out great, but day-of service fell flat" November 10, 2021 4.0 Pros The initial set up was easy. The sales team and project management team were wonderful. Unfortunately day-of support was severely lacking and I was left scrambling. Cons Day of support was almost non existent - it caused lots of headaches Review Source VR Verified Reviewer Software Developer Hospital & Health Care Used the software for: 1-2 years ### "Lots of features but customizing beyond that is difficult" April 15, 2019 3.0 We're using Configio as a portal to allow easy signup for classes and events at our company. Pros It allows us to a lot of valuable things with handling event details and customizing the user and admin experience, but integrating with our services has been a pain Cons If their out-of-the-box solution works for you, then you'll have a great time. But if you want them to add features or even if you want to use features (for example the Configio API) extensively that they apparently don't get much use from, then you'll have lots of trouble. It takes months to get any contracting work done from them, and they miss basic considerations that we were upfront about when we signed on with this product. Most of the UI customization is available just through hundreds of checkboxes - not an ideal interface. Review Source Patrick Z. BPC Student Assistant Higher Education Used the software for: 6-12 months ### "Very easy to use and Great customer service" June 1, 2018 4.0 You get to create a website for whatever you need and it is reliable and very nice. I love the customer service and they helped a lot. Pros I like how simple it is to use and that whenever I need a question the customer service is right there available. Cons It takes a while to customize whatever you need to do. There are a lot of options so it is a lot to process. Review Source Michael D. Executive Director Non-Profit Organization Management Used the software for: ### "Great product. All in one system. Easy to use right of the box. " October 15, 2015 5.0 We purchased the product to use for an extensive email campaign but we wanted a complete solution that included CRM. After comparing the options it became apparent that My Custom Event was the best fit for us, particularly when you factor in the system allows us to expand our options down the road with a shopping cart, product videos, etc. After our first email campaign we hit a snag and the the team at My Custom Event was there to walk us through the process and get us back on track. Their customer service from the initial demo to the help with the email campaign was top notch. Review Source Michael F. Grants Management Specialist Research Used the software for: Less than 6 months ### "Hard to learn, but worth it" December 15, 2018 5.0 Pros \- Able to reach numerous users that stray from what is normally recognized as our target market - Helpful customer service Cons \- Not initially user friendly - No free trial Review Source VR Verified Reviewer Senior Loan Officer Banking Used the software for: Less than 6 months ### "It's Good at What it Does" July 18, 2018 4.0 Pros Our team had some issues learning the ins and outs of Configio initially, but their customer support gets a grade of 10/10 from me. Overall, we settled with Configio as our to-go e-commerce software for event registrations, shopping carts and many more tools they offer. Cons As previously discussed, a con of Configio is the steep learning curve, but their customer service representatives are very knowledgeable and technical, and so it makes the transition and learning period so much easier. Review Source JS Jenny S. Administrative Assistant Used the software for: ### "My Custom Event, and Joe McCollum in particular, have made my job so much easier!" June 23, 2015 4.0 I am so grateful to have come across My Custom Event. From my initial inquiry to my MANY emails full of questions, My Custom Event has been extremely professional and supportive. Joe McCollum is a blessing and has saved me on many occasions. He is extremely knowledgeable and is always willing to help. He never makes me feel like I'm a bother (I am!) and goes the extra distance with every question - no matter how big or small. The 4 stars I gave for ease of use would likely be 5, but I have yet to take MCE up on their offer for additional training due to just being so busy in a new job. I have plans to get the training in August and will likely want to change my review to 5 stars all across the board! If you are seeking a registration program to simplify your life, don't hesitate! There is no intimidation factor here, as the staff will walk you through everything and support you all the way! Review Source AD Alicia D. Used the software for: ### "Customer support deserves 10+!" January 24, 2017 5.0 I have been with Configio Software for three years, and each year the customer support and software development teams work diligently to make the software more user friendly to our customers. Support is ALWAYS available (even when we are in the heat of an issue at 8AM EST) and are always friendly in their replies. I feel like Configio values the company that I work for, and that I have developed a good working relationship with them. The software itself has served all of our camp needs, and you better believe we've requested some complicated items! (Like a scheduling process for 200 campers ONLINE!) Configio has allowed us to go completely paperless with our registration and I am looking forward to growing with them as our camps expand in the future. Review Source AK Alex K. Corporate Director of Operations Hospitality Used the software for: Less than 6 months ### "In Progress" January 5, 2017 5.0 I'm in progress of rolling out Configio for my business and I'm very impressed so far. There are few flaws and the system is well-designed. I'm excited to put it in front of my customers! Pros It's very flexible and gives a very good customer experience. Cons I don't like that all the emails come from one email address from the system. I would like to do a better job tailoring the emails to align with my organization. Review Source PC Phil C. Executive Director Used the software for: ### "Super Online Registration and Event Management Software" June 3, 2015 5.0 We've been using the product for 3 years to manage our online registration for leagues, tournaments, camps and special events. The features and capabilities seem endless. The customer service team is very helpful and friendly. They answer my questions and help me find the solutions I need within their program. (It's great getting to speak to a live person.) The software handles my small and large events well and I don't foresee outgrowing its capabilities. The only downside I've experienced is that there are so many features and options it can be overwhelming. However, whenever I've needed an additional feature, they already have it integrated and their support staff train me on how to use it. Review Source KC Krysten C. Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Perfect option for a small non-profit " January 9, 2017 5.0 We love having the ability to control the functions of our website. We really appreciate the great customer support as well! Pros We are in control of our website content Cons Figuring out some of the content editors are complex, but Customer Support staff are always willing the help! Review Source MS Malli S. Administrative Assistant Used the software for: ### "We use accounts, email messages, discounts, products, etc. for our students at our rally school." June 3, 2015 5.0 Pros: user friendly, help videos are a nice feature, customer service is A+++++ as they are always super friendly, available and accessible to assist with anything, the staff are always willing to create something new or modify original reports to suit our needs Cons: the look of the software on the customer facing side is a bit outdated, some of the html coding is tricky when it comes to importing newer, updated codes You cannot ask for a better company. I very strongly recommend My Custom Event! Review Source HD Holly D. HR Event Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Excellent Service for Children's Hospital of WI Employee Picnic Registration " September 19, 2016 5.0 had over 8,000 attended and registered for our Annual Employee Picnic and the site was very user friendly. Customer Service is excellent!! Pros You are able to easily customize for your individual organizational needs. Review Source TB Tony B. Owner Used the software for: ### "We have no complaints at all on any aspect of our dealings with the personnel nor the products." September 22, 2015 5.0 We are completely satisfied with every aspect of our dealings with My Custom Event. The people are very knowledgeable, friendly, and make needed changes much faster than I would have expected. The above comments have carried through since day one and we've been using them for several years now. I have no negative comments to add to this note, we are very happy with the relationship we have and the service we have received with MCE. Review Source KF Kari F. Camp and Council Services/Registrar/Data Mgr. Used the software for: ### "SweyoTigger" June 3, 2015 4.0 This software and the tech team behind it is versatile and flexible. The software can be customized to meet the needs of the user and if the customer needs assistance in setting up an event to make it work properly, the IT team will walk you through it. The reports that can be created and modified to meet the needs of the client are pretty in-depth and I have not had the opportunity to take full advantage of the possibilities. Review Source JW Josh W. Owner Used the software for: ### "Excellent event ticket system" September 30, 2015 5.0 I have used My Custom Event for 3 years to sell tickets to my classes as well as sell tickets to events that my wine business hosts. The site is easy to set up an event and has far more features than I need to use. I appreciate how the company is always looking for improvements and is adding new features. I would highly recommend My Custom Event for any of your event and product sales needs. Review Source JW Jenny W. Director Used the software for: ### "MCE has worked with us to provide a customized interface that meets our unique scheduling needs. " October 1, 2015 4.0 We signed on with MCE a couple of years ago after an extensive search for a company that could provide customization to meet our unique scheduling and registration needs. MCE has been an incredible business partner. They listened carefully to our needs, brainstormed, created and provided the best support and customer service we have experienced. Review Source AB April B. Used the software for: ### "Very Happy With My Custom Event" October 14, 2015 5.0 Very happy with our website and the awesome customer service that is always provided. Review Source KR Kristen R. Registration Operations Manager Used the software for: ### "Great Event Management Software" June 9, 2015 5.0 I have worked with pretty much all the event software out there, My Custom Event provides an excellent product. Their team is extremely knowledgeable and is more than willing to customize their product to meet your specific event needs. Customer Service team is always on it and responds quickly to get your problems solved. Review Source CD Carrie D. Office Manager Used the software for: Less than 6 months ### "My Custom Event took our events to the next level" April 1, 2016 5.0 Pros With My Custom Events we could get easy to read reports and counts for all of our events. Customer Service is extremely helpful in customizing our site for us. If you need any changes, They are right on it. My Custom Events is very user friendly for the admin as well as the consumer. Cons Navagating through the back site was a little confusing in the beginning, but once customer service walked me through it, it was great. Review Source JT John T. Used the software for: ### "Flexible tool for managing large number of Unique events" December 5, 2016 5.0 The tool is very flexible and allowed our Events, Team, to consolidate all of their events from CVENT and Constant Contact/EventSpot into 1 tool thus allowing us to save money and obtain the feature/functionality required for the 50+ events that we host a year. Review Source Similar Products Featured ## Related categories [Registration](https://www.capterra.com/registration-software/)[Virtual Event](https://www.capterra.com/virtual-event-software/)[Event Management](https://www.capterra.com/event-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.