--- title: "Microsoft Power Automate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Power Automate Software - reviews, pricing plans, popular comparisons to other Robotic Process Automation products and more." source_url: "https://www.capterra.com/p/227210/Microsoft-Power-Automate/" page_type: "product" language: "en" --- # Microsoft Power Automate Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Power Automate ## What is Microsoft Power Automate? Microsoft Power Automate offers UI-based automation with desktop flows—a robust RPA capability. Connect systems, reduce repetitive tasks, and boost productivity. Attended RPA allows interaction on Windows devices. Unattended RPA enables autonomous execution. Hosted RPA provides scalability. Access Power Automate for desktop on Windows 10/11. ## What is Microsoft Power Automate used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/)[Data Collection](https://www.capterra.com/data-collection-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 239 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 3% Pros & cons Extensive automation for workflows Versatile and flexible features Challenging troubleshooting and errors Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Artificial Intelligence / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Power Automate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Power Automate) Rating Breakdown 4.4 +− Features4.4 Value for Money4.3 Ease of Use4.0 Customer Service3.8 Rating Breakdown 4.4 Features4.4 Value for Money4.3 Ease of Use4.0 Customer Service3.8 ## Microsoft Power Automate Reviewers Verdict Updated August 2026 AI summary - Microsoft Power Automate is a strong fit for organizations seeking to automate workflows, especially those using Microsoft 365 tools. - Users most consistently value its low-code automation, team collaboration features, and wide integration across Microsoft apps. - It helps teams reduce manual work, speed up repetitive processes, and coordinate approvals and task assignments more efficiently. - Some key downsides are challenging troubleshooting, occasional bugs, vague error messages, and performance issues with larger or more complex flows. - It is best for teams embedded in the Microsoft ecosystem but may be less suited for highly customized or non-Microsoft integrations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Power Automate 4.4 (239) VS. [4.6 (6,094)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $15 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (236) Ease Of Use 4.5 (648) Value For Money 4.3 (182) Value For Money 4.3 (620) Customer Service 3.8 (177) Customer Service 4.4 (619) ## Microsoft Power Automate alternatives Highest Rated [4.7 (3,616)](https://www.capterra.com/p/186749/TaxDome/reviews/) Starting price $800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,036)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,261)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227210/Microsoft-Power-Automate/alternatives/) ## FAQs about Microsoft Power Automate Overview ### What problems does Microsoft Power Automate solve? Microsoft Power Automate solves repetitive manual work, missed approvals, delayed reminders, and disconnected data flows across Outlook, Teams, SharePoint, Excel, SAP, and other apps. Operations teams, HR, finance, educators, and analysts use it to automate onboarding, reporting, invoice approvals, task assignments, and notifications while reducing errors and saving hours. Answer based on 190 reviews Overview ### Which roles and teams benefit most from Microsoft Power Automate? Microsoft Power Automate is most used by IT managers, developers, and automation specialists who streamline approvals, system integrations, and repetitive business processes. Project managers, analysts, and operations leaders use it to reduce manual tasks and improve visibility, while executives and educators benefit from faster reporting, notifications, and standardized workflows. Answer based on 221 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Microsoft Power Automate built for? Microsoft Power Automate is built for organizations of any size, with the strongest reviewer presence in small businesses at 45% and Information Technology and Services at 21%. It also serves enterprises at 40%, midsize businesses at 15%, with additional adoption in Computer Software at 9% and Financial Services at 5%. Answer based on 238 reviews Features and Usability ### What are the key features of Microsoft Power Automate? Microsoft Power Automate includes core workflow automation features like no-code flow creation, a drag-and-drop workflow editor, approval process control, alerts and reminders, and scheduling. Key differentiators include pre-built connectors and third-party integrations, attended and unattended automation, templates, and mobile access for monitoring and managing flows. Answer based on 173 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Power Automate starts at $15/user/month for the Premium plan, while the Process plan costs 150/month per bot, both billed yearly, and a free trial is available. Reviewers often call it cost-effective, especially with Microsoft 365, but note paid premium connectors, add-ons, and licensing complexity. Answer based on 45 reviews Integrations ### Which third-party tools and platforms does Microsoft Power Automate integrate with? Microsoft Power Automate connects natively to Microsoft SharePoint, Microsoft 365, Microsoft Excel, Microsoft Teams, Microsoft Outlook, OneDrive, and Microsoft Power BI. It also integrates with Power Apps, and official catalog listings add Box, Google Drive, Mailchimp, Salesforce Sales Cloud, Trello, and Twitter/X for broader workflow coverage. Answer based on 108 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Power Automate? Microsoft Power Automate is fairly approachable for teams, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say beginners and nonprogrammers can start quickly with simple flows, while admins and users building complex integrations often need more time, extra research, and structured training to get comfortable. Answer based on 52 reviews Getting Started and Support ### What customer support options does Microsoft Power Automate offer, and how do users rate the experience? Microsoft Power Automate offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support staff as knowledgeable and helpful, with some reporting fast responses and solid debugging help. Others mention inconsistent documentation, delays, vague replies, and difficulty getting quick answers for niche issues. Answer based on 24 reviews Security ### How does Microsoft Power Automate handle data security and access control? Microsoft Power Automate uses Microsoft 365 access permissions and regularly prompts users to authenticate Microsoft credentials, stopping flows when there are access or security problems. Access is often included with Microsoft 365 licenses, but reviewers note permission-related trial and error, limited multi-user access, and some file-lock issues with SharePoint. Answer based on 15 reviews ## Who uses Microsoft Power Automate? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive automation for workflows 95% positive reviews out of 130 Most users report automation handles repetitive tasks, integrates with Microsoft apps, and saves significant time. Anonymous User Support Specialist, 11 - 50 employees. "I like Power Automate for its ability to easily automate repetitive tasks and streamline workflows." Challenging troubleshooting and errors 73% negative reviews out of 30 Most users comment bugs and issues cause unclear error messages, random failures, and difficult troubleshooting. Andrew I. Program and Financial Officer, 2 - 10 employees. "Sometimes things can go a bit wonky when using it and something will break despite no user intervention then you need to jump in and correct it." Versatile and flexible features 81% positive reviews out of 32 Most reviewers find the features comprehensive, easy to use, and adaptable for diverse automation needs. Tina K. Manager, 201 - 500 employees. "We use it for RPA and have neen successful in the implementation for processing." Low-code workflow creation tools 78% positive reviews out of 27 Most reviewers describe workflow creation as intuitive, enabling non-technical users to build processes efficiently. Ed S. Service Desk Manager, 501 - 1,000 employees. "The interface and AI features allow non-technical staff to easily create a workflow." ## Features AI summary Based on 554 Robotic Process Automation reviews Capterra reviewers highlight these as the top features buyers look for in Robotic Process Automation software: - **Rules-Based Workflow** (**83%** of reviewers rated this feature as critical) - **Real-Time Data** (**75%**) - **Third-Party Integrations** (**54%**) Microsoft Power Automate supports **Rules-Based Workflow** and **Third-Party Integrations**, giving teams a way to automate repeatable tasks and connect processes across other business systems. However, it does not include **Real-Time Data**. Instead, it offers other important capabilities that reviewers also value, including **Access Controls/Permissions** (**64%**), **Workflow Management** (**55%**), and **Business Process Automation** (**53%**). These features help businesses manage who can access automations, organize multi-step workflows, and automate broader operational processes, allowing teams to improve consistency and reduce manual work. Rules-Based Workflow 4.8 (22) 90.91% of 22 reviewers that rated this feature as important or highly important Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Third-Party Integrations 4.2 (38) 71.05% of 38 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Access Controls/Permissions 4.4 (24) 91.67% of 24 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Workflow Management 4.6 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Business Process Automation 4.7 (75) 85.33% of 75 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Workflow Configuration 4.6 (59) 79.66% of 59 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs Microsoft Power Automate 76 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attended Automation: Bots that work alongside humans on tasks that cannot be fully automated - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto Extraction: Automatically capture data from documents, records, or other online sources - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Aggregation and Publishing: Assemble data from multiple sources - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - ETL: Process of extracting, transforming, and loading data - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Image Extraction: Extract images and image data from multiple data sources - Image Recognition: Ability of software to identify an image among other data - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Integrations Management: Identify which applications need to exchange data and enable these data connections - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Pre-built Connectors: Reusable integration workflow templates - Predictive Analytics: Predict future data based on historical data sets - Process Builder: Outline and document business processes via step-by-step building blocks - Process Control: Monitor and manage manufacturing and production processes. - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Project Workflow: Create, manage, or update project workflows. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Unattended Automation: Automate processes from start to finish without human assistance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (231) 4.4 Based on 231 reviews ## Pricing Value for money 4.3 (182) Free Trial [View pricing plan details](https://www.capterra.com/p/227210/Microsoft-Power-Automate/pricing/) Power Automate Premium $15.00 Per User,Per Month It includes: - Unlimited cloud flows (DPA) and desktop flows (RPA) in attended mode - 50 MB Power Automate Process Mining data storage - 5,000 AI Builder credits - Dataverse entitlements of 250 MB database and 2 GB file Power Automate Process $150.00 Other,Per Month It includes: - Cloud flows (DPA) - Desktop flows (RPA) in unattended mode - 200 MB file capacity Value for money 4.3 (182) 4.3 Based on 182 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (177) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (177) 3.8 Based on 177 reviews ## User reviews Overall rating 4.4 Based on 239 reviews Filter by rating 5(134) 4(82) 3(15) 2(5) 1(3) Mentioned topic Sorted by most recent Daniel R. Director of Franchise Operations Retail ### "Great tool for automating repetitive business processes." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2026 Overall, my experience with Power Automate has been very strong. It is one of those tools that can save a lot of time once you start using it for everyday business processes. I liked being able to automate follow-ups, approvals, notifications, and simple workflows instead of relying on manual emails or spreadsheets. Pros What I like most about Power Automate is that it makes it much easier to automate repetitive tasks without having to build a full custom application. It works well with Microsoft tools like Outlook, Teams, Excel, and SharePoint, and it is great for approvals, notifications, reminders, and moving information between systems. Cons What I like least is that flows can become confusing if they are not documented or organized well. Some connectors and logic steps are easy to start with, but troubleshooting can take time when a flow breaks or when permissions, triggers, or licensing get involved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chinthaka J. Head of Global IT Information Technology and Services ### "Automate your daily repetitive tasks with ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 7, 2026 All in all its a great tool for eliminating human effort waste and time doing repetitive tasks. Recon to follow the free tutorials found in web for creating a bit more complex flows. Pros Very handy for creating enterprise-level automations for eliminating repetitive work on daily routines, which are BAU(business as usual) work. Used it lately to build an email tracker for recording emails received into an Outlook inbox folder to be tracked and copied into a checklist SharePoint Excel sheet. Almost any simple process automation can be modelled with Power Automate. Cons Some advanced configurations need more than just the average IT guy to configure and complete. The formulas needs to be understood well for reaping better benefits. Enterprize level automation building will require a well experienced person with the respective industry or domain expertise for developing the flow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bonnie B. Digital Systems Manager Non-Profit Organization Management ### "Promising, but Terrible UI" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 14, 2026 We do appreciate how PowerAutomate has enabled some systems that weren't otherwise available because they'd frozen out Zapier from using Sharepoint as a connector, but the UI needs significant work. Pros Power Automate has enabled us to eliminate some busy work and to build out new systems not previously possible. Cons Power Automate's UI is lacking. What should be a seamless experience like other automater and integrator tools, has added hours and weeks on to project launches because of the difficultly of the backend. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reasons for choosing Microsoft Power Automate We still use Zapier for most automations, but again, Microsoft has limited Zapier from working with Sharepoint. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Development Lead Banking ### "Power Automate Improving, but too much emphasis on Co-Pilot which doesnt save much time" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 4, 2026 Microsoft Power Automate is a great RPA tool with a lot of strong features and excellent compatibility with Microsoft applications. I think the tool is easy to use but still lacks in advanced features for developers where other tools like UiPath still offer a stronger product with a lot more power. I believe that Power Automate should lean more into the advanced tools and code integration more than co-pilot which doesn't really save much time compared to making re-usable components manually. Pros Microsoft Copilot has improved significantly since last year, but I still find the for complicated automation flows it makes a lot of mistakes and requires corrections. The usability of the tool overall has improved especially for testing. Previously testing was very tedious and slow, but with the new automation center its smoother. Cons A lot of the issues are the same as my previous review, but there has definitely been improvements especially with regards to setting time triggers and speed of the application to reach SLA Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) We are investigating other products such as Power Automate to expand operations and see which is most efficient for which task based on time spend, reporting, bugs, and cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FA Fatima A. Aprendiz Computer Software ### "Microsoft Power Automate: automatización práctica en el día a día." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 30, 2026 En la actualidad, mi experiencia con Power Automate es de crecimiento constante. Lo estoy utilizando cada vez más para automatizar tareas concretas y mejorar procesos en distintos escenarios. Me resulta una herramienta útil para ir ganando eficiencia sin necesidad de construir soluciones desde cero con programación tradicional, y me ha permitido enfocarme más en la lógica de los procesos que en el código. Pros Lo que más valoro actualmente de Microsoft Power Automate es la facilidad con la que permite integrar diferentes servicios y automatizar tareas repetitivas del trabajo diario. Destaco especialmente su capacidad para conectar aplicaciones sin necesidad de desarrollos complejos, lo que ayuda a optimizar tiempos y reducir errores en procesos rutinarios. Cons Uno de los principales inconvenientes es que, al depender del ecosistema en la nube, requiere conexión constante a Internet para su funcionamiento. Además, algunas configuraciones más avanzadas pueden volverse poco intuitivas al inicio, especialmente cuando se trabaja con flujos más complejos o múltiples condiciones. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Maximilian D. BPM Construction ### "Simple and Effective Automation for Reporting" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 29, 2026 Pros It’s rather easy to set up automated workflows, especially I use it for sending emails based on triggers. It saves time and ensures reports are sent consistently without manual effort. Cons Sometimes the interface feels a bit unintuitive, and debugging flows can be frustrating when something doesn’t work as expected. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reasons for choosing Microsoft Power Automate Because it is part of Microsoft, we already had licenses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Support Specialist Non-Profit Organization Management ### "Overall great product streamlining data collection" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 24, 2026 I find it can be frustrating to troubleshoot when something goes wrong, as error messages aren’t always clear. Some connectors can be unreliable, and more complex automations have a learning curve Pros I like Power Automate for its ability to easily automate repetitive tasks and streamline workflows. The integration with Formstack is especially helpful for automating actions based on form submissions, saving time and reducing manual work. It also supports better task management by automatically creating and tracking tasks, helping keep work organized and on schedule. Cons Some users find Power Automate can be difficult to troubleshoot when flows fail, as error messages aren’t always clear. Others mention limitations with complex logic, connector reliability, or performance issues with larger workflows. Licensing and premium connectors are also a common concern, as costs can add up. While powerful, it often has a learning curve for more advanced automations and task management scenarios. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CQ connor Q. IT Team Lead Media Production ### "A strong replacement for simple scripting and workflow automation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 21, 2026 it's overall a strong choice for orgs that want to build workflow automations without reliance on code and/or already live inside of 365. It's more effectively for standard business process automation, but starts to fall apart a bit as workflows start to branch out or touch on solutions outside of 365. For simple processes it's very useful and efficient, but may need dedicated tools or knowledge for larger scale automations. Pros Very good at connecting repetitive business tasks across 365 and other business services. It can work quite well for approvals and notifications, and simple uncomplicated process automation. For orgs already embedded within the microsoft ecosystem, the native integration and compatibility provides great synergy between automations; flowing naturally through apps like Outlook, Teams, Sharepoint, Forms/Excel etc. Cons The complexity scales upwards quite quickly when you try to build more advanced workflows. As they become more advanced more effort is dedicated to building and troubleshooting, and some scenarios can be limited by things like Connectors or licenses. As this becomes the case it starts to feel like the tradeoff for not needing technical or scripting experience becomes significantly more diminished. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reasons for choosing Microsoft Power Automate We allow end users to use power automate where appropriate, and as IT admins we use servicedesk plus with custom powershell scripts to achieve automation functionality where applicable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Manish S. AI and Automation Engineer Information Technology and Services ### "Power Automate - The real Automation Powerhouse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 2, 2026 I have been using Power automate since last 4 years and have seen it handle the most complex automations without glitches. I have not used a more friendly automation tool that that. Pros Microsoft Power Automate is one of it's kind tool. I like how I can automate almost every business process through it and it does that efficiently and consistently. Cons The only this I do not like about Microsoft Power Automate is the Power Automate desktop version of it. The desktop version is not quite dependable, as it deals with UI automation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tyler B. Tier Two Technician Computer & Network Security ### "Power Automate works wonders" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 25, 2026 For me, it's a "set and forget" type of tool. Once I have what I need set up and I know that it is working, I don't need to check back on things or make any changes unless I have to. Pros Power Automate is a fantastic tool that we leverage heavily for task automation. There are several processes that are easily automated to improve our workflow, task management and day to day operations. Cons If you aren't already familiar with Power Automate, it can initially be a bit overwhelming and it does have a bit of a learning curve. However, once you can get through that, it is a very powerful tool that can help you as well as your business with your daily tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227210/Microsoft-Power-Automate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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