--- title: "Microsoft Power Automate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Microsoft Power Automate the right Robotic Process Automation solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227210/Microsoft-Power-Automate/reviews/" page_type: "reviews" language: "en" --- Microsoft Power Automate 4.4 (239) [View alternatives](https://www.capterra.com/p/227210/Microsoft-Power-Automate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Microsoft Power Automate Ease of use 4.0 Customer Service 3.8 ## Pros and Cons in Reviews cq connor q IT Team LeadMedia Production, 201 - 500 employeesUsed the software for: 1-2 years. “For orgs already embedded within the microsoft ecosystem, the native integration and compatibility provides great synergy between automations; flowing naturally through apps like Outlook, Teams, Sharepoint, Forms/Excel etc.“ April 21, 2026 cq connor q IT Team LeadMedia Production, 201 - 500 employeesUsed the software for: 1-2 years. “It's more effectively for standard business process automation, but starts to fall apart a bit as workflows start to branch out or touch on solutions outside of 365.“ April 21, 2026 Daniel R Director of Franchise OperationsRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “I liked being able to automate follow-ups, approvals, notifications, and simple workflows instead of relying on manual emails or spreadsheets.“ July 8, 2026 MS Manish S AI and Automation EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The only this I do not like about Microsoft Power Automate is the Power Automate desktop version of it.“ March 2, 2026 BB Bonnie B Digital Systems ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “We do appreciate how PowerAutomate has enabled some systems that weren't otherwise available because they'd frozen out Zapier from using Sharepoint as a connector, but the UI needs significant work.“ June 14, 2026 Sarah J Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Some connectors can be unreliable, and more complex automations have a learning curve“ April 24, 2026 Sarah J Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I like Power Automate for its ability to easily automate repetitive tasks and streamline workflows.“ April 24, 2026 Sarah J Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I find it can be frustrating to troubleshoot when something goes wrong, as error messages aren’t always clear.“ April 24, 2026 ## Showing most helpful reviews Showing 1-25 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chinthaka J. Head of Global IT Information Technology and Services Used the software for: 2+ years ### "Automate your daily repetitive tasks with ease" July 7, 2026 5.0 All in all its a great tool for eliminating human effort waste and time doing repetitive tasks. Recon to follow the free tutorials found in web for creating a bit more complex flows. Pros Very handy for creating enterprise-level automations for eliminating repetitive work on daily routines, which are BAU(business as usual) work. Used it lately to build an email tracker for recording emails received into an Outlook inbox folder to be tracked and copied into a checklist SharePoint Excel sheet. Almost any simple process automation can be modelled with Power Automate. Cons Some advanced configurations need more than just the average IT guy to configure and complete. The formulas needs to be understood well for reaping better benefits. Enterprize level automation building will require a well experienced person with the respective industry or domain expertise for developing the flow. Review Source Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Power Automate: Puts the Power into RPA" December 20, 2025 4.0 The most complex of my processes, is pulling data from PostgreSQL using a PowerQuery in Excel. The data is refreshed, saved to a CSV and then uploaded via Filezilla to an FTP. It is a daily process triggered by Task Scheduler. Pros Power Automate brings the "power" to RPA! I have several daily processes that run reports, pull data and publish to FTP sites. At the heart of this process is Power Automate. I have used various other tools, and Power Automate stands above all of the rest when it comes to flexibility and the ability to customize processes. Cons In the beginning, Power Automate can be daunting because it is so powerful. Once I figured out how PA worked, I have been able to quickly generate, modify and deploy several complex processes. It does take time to learn, but once you have it, you are off and running. Alternatives considered [Tray.io](https://www.capterra.com/p/162651/Tray-io/)[Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Microsoft Power Automate The cost of Zapier was too high. But the real benefit to Power Automate was that I can customize the workflow and create very specific tasks, then use a tool like FileZilla to finish the upload. Cloud-based tools didn't have that kind of flexibility. Review Source BB Bonnie B. Digital Systems Manager Non-Profit Organization Management Used the software for: 2+ years ### "Promising, but Terrible UI" June 14, 2026 3.0 We do appreciate how PowerAutomate has enabled some systems that weren't otherwise available because they'd frozen out Zapier from using Sharepoint as a connector, but the UI needs significant work. Pros Power Automate has enabled us to eliminate some busy work and to build out new systems not previously possible. Cons Power Automate's UI is lacking. What should be a seamless experience like other automater and integrator tools, has added hours and weeks on to project launches because of the difficultly of the backend. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Microsoft Power Automate We still use Zapier for most automations, but again, Microsoft has limited Zapier from working with Sharepoint. Review Source cQ connor Q. IT Team Lead Media Production Used the software for: 1-2 years ### "A strong replacement for simple scripting and workflow automation" April 21, 2026 4.0 it's overall a strong choice for orgs that want to build workflow automations without reliance on code and/or already live inside of 365. It's more effectively for standard business process automation, but starts to fall apart a bit as workflows start to branch out or touch on solutions outside of 365. For simple processes it's very useful and efficient, but may need dedicated tools or knowledge for larger scale automations. Pros Very good at connecting repetitive business tasks across 365 and other business services. It can work quite well for approvals and notifications, and simple uncomplicated process automation. For orgs already embedded within the microsoft ecosystem, the native integration and compatibility provides great synergy between automations; flowing naturally through apps like Outlook, Teams, Sharepoint, Forms/Excel etc. Cons The complexity scales upwards quite quickly when you try to build more advanced workflows. As they become more advanced more effort is dedicated to building and troubleshooting, and some scenarios can be limited by things like Connectors or licenses. As this becomes the case it starts to feel like the tradeoff for not needing technical or scripting experience becomes significantly more diminished. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing Microsoft Power Automate We allow end users to use power automate where appropriate, and as IT admins we use servicedesk plus with custom powershell scripts to achieve automation functionality where applicable Review Source rM rizi M. Technical Consultant Computer Software Used the software for: 1-2 years ### "Quick Review on Power Automate" June 9, 2025 4.0 Overall, Power Automate is a powerful tool for streamlining business processes, though it requires careful design for reliability. Pros Power Automate simplifies repetitive tasks with low-code automation, integrates well with Microsoft 365, and boosts productivity. Cons Debugging complex flows can be frustrating, with limited error detail and inconsistent behavior in large workflows. Switched from [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) for tighter Microsoft 365 integration, better licensing value (especially with Microsoft E5 plans), broader connector ecosystem, and native support for Dataverse and Azure services—offering a more unified and scalable automation platform within the Microsoft ecosystem. Review Source MD Maximilian D. BPM Construction Used the software for: 1-2 years ### "Simple and Effective Automation for Reporting" April 29, 2026 4.0 Pros It’s rather easy to set up automated workflows, especially I use it for sending emails based on triggers. It saves time and ensures reports are sent consistently without manual effort. Cons Sometimes the interface feels a bit unintuitive, and debugging flows can be frustrating when something doesn’t work as expected. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Microsoft Power Automate Because it is part of Microsoft, we already had licenses. Review Source NB Norman B. Senior Consultant Computer Software Used the software for: 1-2 years ### "Excellent Automation tool Integrated Across Microsoft Ecosystem" June 3, 2025 5.0 Power Automate is a very easy tool to pick up and use with a plethora of triggers, actions and connections ready to use out of the box. Pros I liked the ease of integration of Power Automate across the Microsoft, Azure and Office 365 ecosystem. Cons The limitation of only a month's worth of flow run history isn't ideal, however a SharePoint list can be used to persist and log data to work around this. Switched from [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Our existing Microsoft licenses already gave us access to Power Automate. Review Source EM Eric M. Advisor and Chief Compliance Officer Financial Services Used the software for: 2+ years ### "Power Automate Review " May 10, 2025 4.0 Overall it has been reliable the stuff we setup we have not had any maintenance issues with most notably automate emails with a power app integration Pros Power automate interface makes the learning curve not as steep as you would think. Most of our team was able to pick it up quickly. Cons We were trying to automate an excel refresh and we’re struggling to get it to work.You would think this is a common task Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) When I switched jobs and my new company had Microsoft suite Review Source BT Brenton T. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Power Automate is a great tool to automate your everyday work " June 3, 2025 5.0 Pros You can create flows for everyday work items. It helps automate items in your everyday work, whether that be notifying someone a document has been submitted or ready for another person to edit or for approval on something. Cons It can take a while to learn how to use Microsoft Power Automate. There are a lot of connectors and actions which can be hard to work out which one to use in certain scenarios. Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reason for choosing Microsoft Power Automate Cheaper costs for the business and easier integration with Microsoft 365 eco system. Review Source Daniel R. Director of Franchise Operations Retail Used the software for: 2+ years ### "Great tool for automating repetitive business processes." July 8, 2026 5.0 Overall, my experience with Power Automate has been very strong. It is one of those tools that can save a lot of time once you start using it for everyday business processes. I liked being able to automate follow-ups, approvals, notifications, and simple workflows instead of relying on manual emails or spreadsheets. Pros What I like most about Power Automate is that it makes it much easier to automate repetitive tasks without having to build a full custom application. It works well with Microsoft tools like Outlook, Teams, Excel, and SharePoint, and it is great for approvals, notifications, reminders, and moving information between systems. Cons What I like least is that flows can become confusing if they are not documented or organized well. Some connectors and logic steps are easy to start with, but troubleshooting can take time when a flow breaks or when permissions, triggers, or licensing get involved. Review Source KS Kris S. Senior Program Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Power Automate for the Win" December 6, 2024 4.0 It's been a very positive experience. It has allowed me to speed up my work processes, and the work processes of my entire organization, immensely. Also, there are plenty of people who create independent video tutorials to help you accomplish the things you want to do. Pros The breadth of its automation capabilities is quite impressive. You can automate all kinds of tasks and connect it to so many different platforms, like Sharepoint, form builders, excel, email applications, CRMs and so on. Cons There is quite a steep learning curve when you get started with Power Automate. It takes quite a bit of research to figure out how to get it to do the things you want it to do. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Microsoft Power Automate Our organization already had a Microsoft 365 subscription, which included Power Automate. Review Source SN Shivendra N. Software Developer Information Services Used the software for: 2+ years ### "Great cloud based tools for process Automation " December 16, 2021 5.0 Overall great experience and easy to use. Easy to integrate with other Office 365 products. Pros Power Automate is great cloud based tool for process automation . This tool provides many connector which helps developer to connect to different LOB. It also provides ability to use custom connector to perform complex business logic . Calling Power Automate from Other Office 365 products like PowerApps /SharePoint Online is seemless Cons Definitely there are some room to improve . Some time writing complex formulas on Power Automate editor is inconvenient .Approval process is also having some limitation like approval process cant run more thanks 28 days. For developer some time it is inconvenient to debug in case of error Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reason for choosing Microsoft Power Automate Expensive compare to Power Automate , Power Automate is office 365 family product which is better integrated Switched from [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Expensive compare to Power Automate Review Source RG Ritu G. Scientist Biotechnology Used the software for: 2+ years ### "Revolutionizing automation with AI using Microsoft Power automate" December 29, 2024 4.0 Overall Microsoft power automate handles automating workflow processes, SAP procurement, document creation and editing, approval processes, etc very well. With AI capabilities and GPT integration, one can automate on unlimited websites, apps and systems. I overall recommend it. Pros I personally like the easiness of approval processes creation and automation across the organization that MS power automate provides. The work can also be automated within the Microsoft 365 apps. The SAP purchasing processes can also be setup and automated through Power automate. Microsoft AI Copilot is also integrated within Power automate enhance the automation. Cons I like everything that MS power automate offers. It is one of the best automation tools that Microsoft offers. Review Source peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager Information Technology and Services Used the software for: 1-2 years ### "Power For Automation Is MS Power Automate" December 20, 2024 5.0 It is a delight to see it in action. I love using it for monitoring activities on my service catalog platform on Sharepoint. Pros I like the fact that you can run test for any of the template you choose to use. The pre-configured action steps makes it usage easier. And I also like the fact that when the account that runs your automate is expiring you are notified and even notified to activate when it deactivates Cons It is not easy to integrate with processes outside microsoft tools. Review Source David R. Innovation director Environmental Services Used the software for: 2+ years ### "Efficient Workflow Automation in the O365 Ecosystem with Power Automate." October 26, 2024 5.0 My experience with Power Automate has been largely positive. It’s a versatile and powerful tool for automating a wide range of tasks within the O365 ecosystem, allowing teams to save time and reduce errors in repetitive processes. While there is a learning curve for more advanced features, the platform’s ability to streamline workflows and enhance productivity makes it a valuable asset for organizations leveraging Microsoft’s ecosystem. Pros What I liked most about Microsoft Power Automate is how seamlessly it integrates with the entire Office 365 ecosystem, making it easy to automate repetitive tasks and workflows across Microsoft applications, from Outlook to SharePoint. The platform offers a vast library of pre-built templates and connectors that simplify automating even complex processes without heavy coding. Additionally, its intuitive, drag-and-drop interface enables users with minimal technical experience to create effective automations quickly, which improves productivity and reduces manual work. Cons One drawback of Power Automate is that more advanced workflows may require knowledge of expressions or PowerShell, which can be a barrier for non-technical users. Additionally, complex flows can sometimes experience latency or encounter errors, especially when triggered by high volumes of data or frequent actions. Managing and troubleshooting these errors can take time, as logs and error messages aren’t always straightforward. Review Source BP Brittany P. Manager Restaurants Used the software for: Less than 6 months ### "Help with Sharing tasks" March 24, 2025 5.0 My experience has been well for the most part Pros Microsoft Power Automate allow me to send task to my employees without being in the office Cons I have security concerns when I send the task because the information is sensitive that I send out Review Source SW Sam W. Helpdesk Manager Financial Services Used the software for: 6-12 months ### "Effective Office365 automations" December 13, 2024 5.0 Pros Drag and drop mapping features make creating workflows very easy, solid Cons Can be somewhat difficult to configure certain actions due to the level of knowledge needed Review Source MU Manavkumar U. Actuarial Analyst Financial Services Used the software for: Less than 6 months ### "Review of MS Power Automate" June 4, 2025 5.0 Pros Fantastic way to automate processes that are tedious. They have made it very easy to learn and pick it up as you use it. Cons Cannot really fault it much. Perhaps debugging and error handling can be a improved on, however it is fairly intuitive. Review Source JA John A. Service Desk Analyst Financial Services Used the software for: Less than 6 months ### "Good, but only if you know how to use it" December 13, 2024 4.0 I use it to power automate forms and documents for ease of use. Pros It's very effective in what it does, and very useful for automating forms Cons Unless you know what you're doing, it can be very complicated Review Source Alberto R. Project Manager Information Technology and Services Used the software for: 2+ years ### "Very powerful and easy to configure" August 30, 2023 4.0 Instead of doing manual and repetitive tasks, we have created workflows to do the same tasks on schedule and automatically, without human intervention. Using Microsoft Power Automate we have saved many hours monthly. Pros It is easy to configure, people with no technical knowledde can create workflows. Is it powerful, you can create a lot of different kinds of tasks. Cons The tracking and monitoring of the workflow execution can be improved. Review Source VR Verified Reviewer Quality and Digital Assurance Leader Retail Used the software for: 2+ years ### "Sustainable solution and adaptable" November 15, 2022 5.0 Pros The most impactful feature is that Microsoft Power Automate saves time and provides real-time data that can be analysed for effective decision making. Cons Integration with existing business processes was difficult at first. I needed additional training to use this tool effectively Review Source Daryl Edwine M. Method Engineer Oil & Energy Used the software for: 2+ years ### "Automate your workflows with ease with Microsoft Power Automate " March 29, 2023 5.0 Pros One of the most impressive features of Power Automate is its ease of use. With an intuitive, user-friendly interface, you can easily create custom workflows with just a few clicks. You can also use pre-designed templates to create workflows faster and easier.Power Automate is also very flexible and can be used to automate a wide variety of workflows, such as collecting data, sending notifications, creating tasks and more. In addition, it is compatible with many popular applications and services, such as SharePoint, Dynamics 365, OneDrive, Teams and many more. Cons First of all, the user interface of Power Automate may seem a bit complex for new users. While the tool is designed to be easy to use, there can be a learning curve for users who are not familiar with creating automated workflows.In addition, Power Automate is a cloud service, which means that all data processed by the tool is stored on external servers owned by Microsoft. This can raise security and data privacy concerns for companies that handle sensitive data. Users should therefore be aware of this and take the necessary steps to protect their data.Finally, Power Automate is a paid tool and can be costly for small businesses or individual users who do not need extensive use of the tool. Users should therefore consider the costs associated with using the tool before deciding to adopt it. Review Source MN Max N. Engineering support intern Oil & Energy Used the software for: 6-12 months ### "Intern making automations to improve workflow" March 12, 2024 5.0 It was great, I loved making stuff in it. I also tried out the air feature and it worked super well too. Pros It is a great low code environment that perfectly integrates with all other Microsoft products. I think any large business already paying for Microsoft services should consider getting this too. It’s very easy for employees to learn and begin using in their daily work. Cons Sometimes for very niche issues there wasn’t a lot of support on how to fix it. But overall there were not really any cons in my mind as a user. Review Source Jack H. Comms and digital Non-Profit Organization Management Used the software for: 6-12 months ### "Automation is always the answer" September 14, 2023 4.0 Pros Power Automate integrated perfectly with a number of Microsoft Forms that we had set up. It allows us to quickly process data from those forms in an intelligent way, adding data to existing spreadsheets, sending confirmation emails, notifying a Teams channel. If you’re a MS office user then Power Automate is the natural addition to your suite of daily apps. Cons Power Automate has a lot of configuration options which is great - if you have time to work through them to get what you want. It can be time consuming to set up, but once it’s in place, it’s almost always worth that time! Review Source Godfrey Eric M. Systems Expert Pharmaceuticals Used the software for: 6-12 months ### "Go for it, use it, love it!... then forget(Automate)" January 27, 2021 5.0 Overall I am quite happy with the ease of use for this software. I would have loved to use power automate to send emails through my Gmail to avoid using mail mergers. This is a money saving option and since most businesses actually use Microsoft Office, bundling it with Power automate saves even more. Pros The biggest pro of this software is the cost, It will cost about $10 - $15. It is however better to bundle up the power automate license with the Microsoft O365 license to avoid purchasing 2 different licenses. Having MS 365 for business allows you to automate menial/repetitive tasks and takes away the "forgetting" part of the equation when it comes to everyday tasks. This software is very easy to use, can be set up by following a template or from scratch and I recently noticed that it has a new feature that sends you a message in chat in MS teams. It integrates very well with the other MS office apps. Power automate comes with the added advantage that it is customizable in the case where big automation tasks are to be done which simplifies the process. Couple that with the numerous templates provided and you have a very useful tool for automation. Cons The biggest disadvantage is that power automate can only be used within the MS office environment. Would have been great if it could have been usable in the windows environment too. While using this app I also realized that large tasks are hard to automate, tasks that require multiple recipients also fail when it exceeds around 60 users and so I limit mine to about 20 at a time even if it means creating multiple flows. Reason for choosing Microsoft Power Automate The ease of use, cost and the fact that our business was already transitioning to Microsoft office hence PA was a good option. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.