--- title: "Pivotal Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pivotal Tracker the right Project Management solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227356/Pivotal-Tracker/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Pivotal Tracker 4.3 (149) [View alternatives](https://www.capterra.com/p/227356/Pivotal-Tracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Pivotal Tracker Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews VP Viveka P AssociateInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “It supports Agile project management which allows teams to easily manage their projects with Agile principles such as user stories, sprints, and prioritization.“ March 30, 2023 Pedro L CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Lack of personal story visibility, as Pivotal Tracker does not allow members to easily view and search for their own stories within a project.“ March 20, 2024 JS John S ICT DirectorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Pivotal Tracker makes defined project control, where resources are adequately managed.“ April 18, 2024 KB Kimani B MarketerAccounting, Self-employedUsed the software for: 1-2 years. “The occasional freezing of the platform becomes annoying at times.“ September 18, 2023 Dylan C Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Pivotal Tracker implements a lot of the finer points of agile and makes it very easy to run an agile workflow.“ December 7, 2023 EL Emil L Internet Marketing/Graphic DesignerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Additionally, when trying to access information while on the go, the mobile app may not be as feature-rich as the web version.“ January 15, 2023 VP Viveka P AssociateInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “Overall, Pivotal Tracker is a powerful project management tool that can help software development teams to stay organized, collaborate effectively, and deliver high-quality products on time.“ March 30, 2023 EL Emil L Internet Marketing/Graphic DesignerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Another drawback is that it can take some time to set up and configure, especially if you have a lot of users or projects.“ January 15, 2023 ## Showing most helpful reviews Showing 1-25 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abhishek P. AWS CLoud Intern Computer Software Used the software for: 1-2 years ### "Best Application for Agile And Project Management" April 13, 2022 5.0 One of the most useful features is managing projects and tracking the projects which are very convenient and useful for the companies. Pros It is the best software for managing the projects and for agile technologies which is very easy to use and very useful for the small case business like startups as they have many projects going on which helps them to keep tabs on all at the same time. Cons Sometimes handling more than one project is difficult on it and is very inconvenient. One more big inconvenience is that more of the managing stuff is manual and which can be made automation by Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Review Source Dylan C. Software Engineer Computer Software Used the software for: 6-12 months ### "Not pretty, but highly functional" December 7, 2023 4.0 I enjoyed my time with Pivotal Tracker. As a developer it was very functional and had all the features I needed, at a very attractive price. Pros Pivotal Tracker implements a lot of the finer points of agile and makes it very easy to run an agile workflow. Cons The UI of Pivotal Tracker is utilitarian if you're being optimistic, dated and hard to look at if you're being less kind. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We switched away from Asana as it was 10x the price of Pivotal. Review Source Kerry B. Scrum Master Newspapers Used the software for: Less than 6 months ### "Couldn't wait to switch to another platform" May 2, 2019 3.0 Pros Pivotal Tracker actually does most of what you need to track projects, or stories for sprints for a scrum team, which is what I used it for. You can write stories and add images and links to them, and assign things to people and change the status of each story as it goes through your process. However, (see Cons section)... Cons Pivotal does not use lanes for workflow. You get one lane, and stories can move up and down it vertically until they are done, and then they finally get to jump out to another lane. But the vertical workflow instead of horizontal is extremely non-intuitive. In fact, I found the entire software platform to be highly non-intuitive in general. I'm pretty savvy with learning new products, and it still took two weeks and multiple trainings for me to feel like I had a grasp of what I was doing. Furthermore, they only have 4 fixed statuses, so if those don't match your process well then you are stuck putting tags on all your stories to keep track of where they are in your process. It's doable, but very annoying. In addition, PivotalTracker looks like no one has done any development work on it since the year 2000. The interface is old and outdated, and challenging to wrap your head around. My company was using it when I started working here, and fortunately they switched to ClubHouse about 3 months after I started. What a glorious transition! It took me half a day to learn ClubHouse and it is so much cleaner and intuitive to work with. I believe shortly before we transitioned that Pivotal was actually starting to roll out some improvements to their platform, so maybe it's better now. But in my opinion they probably should have started thinking about that about 5 years earlier. Review Source NS Nirav S. SEO Manager Automotive Used the software for: 2+ years ### "Systematic way to manage projects" February 16, 2022 5.0 With multiple projects and a large team size, Pivotal is a very useful tool to keep a track of your projects. Also, there is no room for a communication gap between product and team teams by having a binary system to track the tasks. Pros Pivotal is a multi-functional SAAS platform with features like: 1. Managing projects along with real-time collaboration 2. Easily accept or reject a story 3. View stories based on their status - pending/completed Cons The UX looks very old more like a decade-old design. The learning curve is steep. You need someone's help to understand the functionalities or watch a demo video. Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Pivotal has a way more functionality than other tools Review Source SG Stephanie G. Owner, Manager Information Technology and Services Used the software for: 2+ years ### "Good for Agile Software Specifically " September 26, 2024 5.0 It helped us run very strong, efficient, and effective teams. Pros Its very easy to understand once you've picked up on how to use it for agile. Cons Because it's strength is in being opinionated software, it's not very customizable. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Pivotal Tracker If the team was a strong agile software team we could easily use Pivotal Tracker. Review Source EL Emil L. Internet Marketing/Graphic Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pivotal Tracker: A User's Perspective on the Strengths and Weaknesses" January 15, 2023 4.0 Since I've been using Pivotal Tracker for a while, I can say that it's a reliable project management tool in general. My team finds it simple to collaborate and communicate on projects thanks to the user-friendly interface. I adore the variety of features it has, including story mapping, agile planning, and progress tracking, which is so helpful in keeping us on top of things. It also works well with the other tools we employ, such as GitHub and Slack. The best part is that it's free, though they do have a paid version if you want more features and support. Even so, there are some disadvantages. First, very large projects or organizations with complex needs might not be a good fit for it. The reporting and analytics capabilities are also somewhat limited, and I've occasionally noticed it to be slow. In addition, the tool's pricing for the paid version may be prohibitive for smaller teams or organizations. Another drawback is that it can take some time to set up and configure, especially if you have a lot of users or projects. Additionally, the mobile app lacks some features that the web version does, which can make it difficult to access information while on the go. Furthermore, some users have complained about difficulties syncing and integrating with other tools, which can be annoying. The customer support could, in my opinion, be more helpful and responsive. Although it isn't perfect, Pivotal Tracker is generally a respectable option for project management. It has some dra Pros I've been using Pivotal Tracker for a while, and I have to say that it's an excellent project management tool. My team can easily communicate and collaborate on projects thanks to the interface's simplicity of use. Its many features, including story mapping, agile planning, and progress tracking, are wonderful because they really help us stay on top of things. Additionally, our workflows are greatly improved by the seamless integration with other tools like GitHub and Slack. The tool has both a free and a paid version, which is great for teams with different needs and budgets. Additionally, it integrates well with other agile tools, enabling teams to use it alongside other methodologies. It is very simple to follow the tracking of bugs and issues as well as the advancement of tasks and projects. Additionally, the reporting and analytics tools are excellent, which makes it simple to stay informed and make fact-based decisions. Additionally excellent are the customer service and the resources offered to users to ensure they get the most out of the tool. For anyone searching for a complete and user-friendly project management tool, I wholeheartedly recommend Pivotal Tracker. Cons Even though it has many wonderful features, there are some disadvantages as well. For a start, it isn't the best choice for organizations with complex needs or for large projects. The reporting and analytics capabilities are also somewhat limited, and I've occasionally noticed it to be slow. Additionally, the tool's customization capabilities could be improved, and for smaller teams or organizations, the cost of the paid version may be prohibitive. Although it has some drawbacks, overall, it's a respectable choice. A further drawback is that it can be time-consuming to set up and configure, particularly if you have a large number of users or projects. Additionally, when trying to access information while on the go, the mobile app may not be as feature-rich as the web version. Furthermore, some users have complained about difficulties syncing and integrating with other tools, which can be annoying. The customer support could, in my opinion, be more helpful and responsive. Although it's not a bad tool, there are some drawbacks and issues that should be taken into account before using it. Review Source LP Lucas P. Senior Software Engineer Computer & Network Security Used the software for: 1-2 years ### "A minimalistic yet powerful project management tools" August 18, 2023 4.0 I would totally recommend Pivotal Tracker for project and task management. It's an amazing value for its price and it can be as powerful as you want it to be. Pros Pivotal was a great tools for managing the teams tasks. It makes creating, prioritizing and keeping track of tasks really a breeze, all within a minimalist interface that's really easy to use. It's also worth mentioning its APIs allow for many types of really handy integrations. Cons In my opinion the only thing could make Pivotal even more appealing would be a more modern looking interface (while keeping its the great simplicity and ease of use). Currently it does look a bit outdated. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Review Source Alexis D. Customer Success Manager Computer Software Used the software for: 2+ years ### "Nice-looking app to help keep agile teams organized" November 22, 2018 5.0 Our team is able to stay on track with work in a sprint and spend less time chatting on Slack about story progress, and do all the communication within PivotalTracker. Overall, this has kept our team organized and accountable. Pros It has a really easy-to-use, friendly design that makes it simple to track progress of stories, keep things organized in projects and move items around when priorities shift. Stories provide a level of detail that helps keep teams aware of progress. They recently introduced customizable story templates, which have been great for making sure our bug tickets have the level of detail we expect on our team. I would highly recommend Pivotal Tracker for agile teams looking to keep organized. Cons I wish there was more customization in the app. Some of the stages of a story don't particularly fit within our team's workflow, and the agile approach of velocity and estimates don't currently apply to us, but seem to still determine where our stories fit in a sprint. It would also be nice if the app brought more of a product management approach into it's design - currently, our list just ends up looking like a large parking lot of features, and we end up doing a lot of dragging and dropping to put things in order. It would be great to show that these things are tied to particular product goals. Review Source SM Serene M. Head of Production and Development Retail Used the software for: 2+ years ### "Project Planning & Scheduling GURU" September 29, 2024 4.0 Pros Pivotal Tracker offers tools which allows me to save time by eradicating manual workflow when planning and scheduling projects. Cons Unfortunately, Pivotal Tracker has poor background integration capability compared to alternatives. Review Source Tigran H. Developer Information Technology and Services Used the software for: 2+ years ### "Pivotal Tracker Review" March 12, 2020 5.0 Overall this the best software for little teams and for startups to start flow from scratch. Pros Pivotal is one the simplest agile management tool I've used. The flow is simple there, Icebox , current iteration and done. and also states are simple started, finished, delivered and accepted. unlike Jira this more simple to use and has very humble UX for users. It has all major integration with github, slack so it's the best option for little projects and startups for managing software flow. Cons Using this already 4 years I could mention a little cons that I've remember. One of them that when you do update on story description it does not emit any notification, you should tag someone under comment section that description is updated please take a look ore something. Another thing the mobile app on old IOS version working very slow and sometimes crashes. Review Source VR Verified Reviewer Web Developer Computer Software Used the software for: 6-12 months ### "Pivotal Tracker for Web developers" November 18, 2023 4.0 Pros Pivotal Tracker is a great option if you're working on a project with agile methodology. It has a simple interface, so if you are new to this type of softwares it wont take long to learn on how to use it. It helps you prioritise work in your team and it has an automatic velocity tracking to plan the next iterations for the product you're working on, based on the previous workflow. Cons If you are a user with experience in working with such softwares, pivotal tracking has limited functionality and capacity to customise it. Review Source JS John S. ICT Director Medical Practice Used the software for: 6-12 months ### "Pivotal Tracker for Excellent Project Management" April 18, 2024 5.0 Pros Pivotal Tracker makes defined project control, where resources are adequately managed. Cons Pivotal Tracker makes aggressive suggestion in making every transaction reliable Review Source TM Thuthukani M. IT Operation Specialist Information Technology and Services Used the software for: 2+ years ### "Pivotal Tracker" November 5, 2022 5.0 Super well done I enjoyed it very much for the first-time reviews Pros The review of its user interface is smooth Cons I am not sure if it can really put up a fight against its competitors Review Source CC Connie C. iSeries Senior Developer Computer Software Used the software for: 2+ years ### "Pivotal Tracker" March 30, 2020 5.0 This product saves time by allowing each person to be able to have a place to track work; and allows management to track work by department or application. It is a great product. Pros Pivotal allows us to create a story for a specific Fresh Desk ticket or just a stand alone story for specific projects, tasks, issues. You can add tasks for each pivotal story and check them off as completed. This helps our management be able to check on a particular story/ticket if a customer inquires about the status. We have several story boards for different parts of the company and individuals are added to each of the story boards that they need to be on. This departmentalizes stories so everyone doesn't have to wade thru stories to see what they may need to take on. This has been a great way to manage tasks of everyone instead of each person trying to keep up by using notes on things they are working on. It saves a lot of time. Cons I really don't have anything negative to say. If we run across an issue or need a new feature or similar, they have been very responsive to meet our needs. Review Source MC Marco C. IT Expert Consumer Services Used the software for: 1-2 years ### "Pivotal Tracker Is a Reliable Project Management Solution" April 15, 2024 5.0 Pros I like the impressive features of Pivotal Tracker. Pivotal Tracker works so well for us. Pivotal Tracker is affordable project management tool. Cons No cons for Pivotal Tracker. Pivotal Tracker is reliable. Review Source VR Verified Reviewer Software Engineer Used the software for: 1-2 years ### "I use this as a Software Engineer on a scrum team daily, and enjoy the process it enforces." January 10, 2018 5.0 Pros I like the interface of being able to drag and drop/re-order anything. Customization is very high, being able to tag/re-name/add new categories to suit whatever project you may be working on. I like the 'blocker' feature that you can add to stories, as well as the fact that the stories support markdown. There are a ton of integrations with GitHub and Slack that help us stay on top of our projects. Cons The one thing that can feel disorganized is keeping track of who is working on what. I'm on a large team, and it's easy to feel like there is too much going on. However, there's a feature that you can use to filter and show only what work you're attached to. Review Source VR Verified Reviewer Co-Founder | Chief Executive | Chief Platform Architect Information Services Used the software for: 2+ years ### "Excellent Software Development tracking tool" December 12, 2017 4.0 time saving better planning better tracking and audit knowledge and asset building better outcomes Pros Epics, Stories, Bugs, Tasks, Features Dependency Google Drive integration Ability to apply tasks in a story and add notes and links to each Cons Forcing an agile model into a project that does not need it We use a hybrid method and the fixation on Agile gets in the way of resource planning Lack of ability to plan resources by story or task based on estimates for each person involved Review Source VR Verified Reviewer Product Analyst Computer Software Used the software for: 2+ years ### "Efficient tool for Agile planning, although a bit rusty" November 27, 2018 4.0 We use it to plan our iterations and see what can fit in and what can't. Pros Once you get the hang of it it's pretty easy to use; tasks just go in according to stack and it all makes sense. It has a good drag and drop ability which I find very useful. Cons I don't like the fact that I need to hack my way around it to fit my needs. Also the colors are quite depressing to be honest. Graphics are kinda old fashioned if I'm fully honest. Review Source MG Maeghan G. IT Team Lead Computer Software Used the software for: 1-2 years ### "PT tracks well" March 13, 2022 5.0 Overall Pivotal Tracker allows the teams to keep up with their projects! Pros As a user needing project management, bug tracking and story creation, Pivotal Tracker is incredibly helpful in allowing my team so create, understand and keep track of our projects with little question. Cons Integration to other software can be a bit confusing. I believe it needs more constant updating to keep up with needs of companies. Review Source MCL Maria Cristina L. Team mate Consumer Services Used the software for: Less than 6 months ### "Keep your task updated" July 12, 2022 4.0 It easily provides key information in tracking the status of the project. This can easily be shared and used within a group Pros It provides an insight of what is going on with the project or task. Use of keywords, short cuts and easily understandable terms Cons This can be good enough... I am still trying to figure out Review Source VR Verified Reviewer Training Manager Computer Software Used the software for: 6-12 months ### "Good project management software with a few draw backs" November 14, 2017 4.0 It allows our teams to manage ongoing projects by creating and assigning stories to members of the team. Pros I like how you are able to visually organize things in an easy and straightforward way. The search is also very powerful. I also like how there is an easy to access done queue if you want to reference stories that your team has already completed. Cons Its frustrating to only be able to add 3 columns to a project. It has forced us to do a lot of "hacky" customization to make it support our processes. Review Source VR Verified Reviewer marketing manager Information Technology and Services Used the software for: 1-2 years ### "Awesome for large project collaboration" March 31, 2019 4.0 Having the ability to visualize a project timeline, collaborate with project managers and stakeholders, and post project materials and updates has made my internal operations run a lot smoother since I began using this in house - it's a great tool that can work in anyone's agile environment. Pros The design within the dashboard makes it easy to see the progress made on the projects that you and your other team members are working on - seeing a live feed as updates are made helps from a project management standpoint in an agile environment. Cons There are very new negatives, however the ability to customize the look and format of the main dashboard could be improved to some extent. Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: 1-2 years ### "Feature rich, but a bit clunky" February 27, 2018 3.0 Project and bug tracking and organization Pros API makes it easy to automate story creation and maintenance for development lifecycle related tasks. Cons Interacting directly with the platform is clunky and not always intuitive. The search feature is over complicated. Review Source CK Christopher K. Senior Software Developer Entertainment Used the software for: 2+ years ### "The - Project Management tool for Software Development Teams" February 1, 2017 5.0 Been using tracker for a few years now. Its continually improved, but also kept a baseline of core functionality thats remained fairly static. It achieves its purpose, and doesn't throw in a lot of bells and whistles. Project / feature / story pipeline management core to storing information about past bugs, assets, ideas, implementations. Its served as alternative documentation to many of our projects. When consistently used, can be a very effective management tool for software proejcts. Pros Its made FOR & By software devs. Cons Its a bit clunky with lots of tabs open. Some light UX simplification could help. Also more markdown options ( or a bit clearer docs ) on how to write more formatted descriptions for stories & comments. Review Source AO Abdul-Mumeen O. Software Developer Information Technology and Services Used the software for: 6-12 months ### "The best story-based project planning tool" May 5, 2018 5.0 Pros I really like the fact that it has a well-established processes which is built upon agile methodology in software development. This helps in giving a sense of direction to anyone who is new to agile processes. You don't have to worry about what are the stages and how to group your tasks. With PT your agile development is as seamless as it can ever get. Cons What I will least like is the algorithm used in calculating team strength because if non developer such as project owners are involved in pivotal possible to overview the progress and see what task has been performed and what is left, a false team strength is added which doesn't give an accurate assessment of the team. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.