--- title: "Pivotal Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pivotal Tracker the right Project Management solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227356/Pivotal-Tracker/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Pivotal Tracker 4.3 (149) [View alternatives](https://www.capterra.com/p/227356/Pivotal-Tracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Pivotal Tracker Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews VP Viveka P AssociateInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “It supports Agile project management which allows teams to easily manage their projects with Agile principles such as user stories, sprints, and prioritization.“ March 30, 2023 Pedro L CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Lack of personal story visibility, as Pivotal Tracker does not allow members to easily view and search for their own stories within a project.“ March 20, 2024 JS John S ICT DirectorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Pivotal Tracker makes defined project control, where resources are adequately managed.“ April 18, 2024 KB Kimani B MarketerAccounting, Self-employedUsed the software for: 1-2 years. “The occasional freezing of the platform becomes annoying at times.“ September 18, 2023 Dylan C Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Pivotal Tracker implements a lot of the finer points of agile and makes it very easy to run an agile workflow.“ December 7, 2023 EL Emil L Internet Marketing/Graphic DesignerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Additionally, when trying to access information while on the go, the mobile app may not be as feature-rich as the web version.“ January 15, 2023 VP Viveka P AssociateInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “Overall, Pivotal Tracker is a powerful project management tool that can help software development teams to stay organized, collaborate effectively, and deliver high-quality products on time.“ March 30, 2023 EL Emil L Internet Marketing/Graphic DesignerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Another drawback is that it can take some time to set up and configure, especially if you have a lot of users or projects.“ January 15, 2023 ## Showing most helpful reviews Showing 1-25 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abhishek P. AWS CLoud Intern Computer Software Used the software for: 1-2 years ### "Best Application for Agile And Project Management" April 13, 2022 5.0 One of the most useful features is managing projects and tracking the projects which are very convenient and useful for the companies. Pros It is the best software for managing the projects and for agile technologies which is very easy to use and very useful for the small case business like startups as they have many projects going on which helps them to keep tabs on all at the same time. Cons Sometimes handling more than one project is difficult on it and is very inconvenient. One more big inconvenience is that more of the managing stuff is manual and which can be made automation by Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Review Source Dylan C. Software Engineer Computer Software Used the software for: 6-12 months ### "Not pretty, but highly functional" December 7, 2023 4.0 I enjoyed my time with Pivotal Tracker. As a developer it was very functional and had all the features I needed, at a very attractive price. Pros Pivotal Tracker implements a lot of the finer points of agile and makes it very easy to run an agile workflow. Cons The UI of Pivotal Tracker is utilitarian if you're being optimistic, dated and hard to look at if you're being less kind. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We switched away from Asana as it was 10x the price of Pivotal. Review Source Kerry B. Scrum Master Newspapers Used the software for: Less than 6 months ### "Couldn't wait to switch to another platform" May 2, 2019 3.0 Pros Pivotal Tracker actually does most of what you need to track projects, or stories for sprints for a scrum team, which is what I used it for. You can write stories and add images and links to them, and assign things to people and change the status of each story as it goes through your process. However, (see Cons section)... Cons Pivotal does not use lanes for workflow. You get one lane, and stories can move up and down it vertically until they are done, and then they finally get to jump out to another lane. But the vertical workflow instead of horizontal is extremely non-intuitive. In fact, I found the entire software platform to be highly non-intuitive in general. I'm pretty savvy with learning new products, and it still took two weeks and multiple trainings for me to feel like I had a grasp of what I was doing. Furthermore, they only have 4 fixed statuses, so if those don't match your process well then you are stuck putting tags on all your stories to keep track of where they are in your process. It's doable, but very annoying. In addition, PivotalTracker looks like no one has done any development work on it since the year 2000. The interface is old and outdated, and challenging to wrap your head around. My company was using it when I started working here, and fortunately they switched to ClubHouse about 3 months after I started. What a glorious transition! It took me half a day to learn ClubHouse and it is so much cleaner and intuitive to work with. I believe shortly before we transitioned that Pivotal was actually starting to roll out some improvements to their platform, so maybe it's better now. But in my opinion they probably should have started thinking about that about 5 years earlier. Review Source NS Nirav S. SEO Manager Automotive Used the software for: 2+ years ### "Systematic way to manage projects" February 16, 2022 5.0 With multiple projects and a large team size, Pivotal is a very useful tool to keep a track of your projects. Also, there is no room for a communication gap between product and team teams by having a binary system to track the tasks. Pros Pivotal is a multi-functional SAAS platform with features like: 1. Managing projects along with real-time collaboration 2. Easily accept or reject a story 3. View stories based on their status - pending/completed Cons The UX looks very old more like a decade-old design. The learning curve is steep. You need someone's help to understand the functionalities or watch a demo video. Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Pivotal has a way more functionality than other tools Review Source SG Stephanie G. Owner, Manager Information Technology and Services Used the software for: 2+ years ### "Good for Agile Software Specifically " September 26, 2024 5.0 It helped us run very strong, efficient, and effective teams. Pros Its very easy to understand once you've picked up on how to use it for agile. Cons Because it's strength is in being opinionated software, it's not very customizable. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Pivotal Tracker If the team was a strong agile software team we could easily use Pivotal Tracker. Review Source Alexis D. Customer Success Manager Computer Software Used the software for: 2+ years ### "Nice-looking app to help keep agile teams organized" November 22, 2018 5.0 Our team is able to stay on track with work in a sprint and spend less time chatting on Slack about story progress, and do all the communication within PivotalTracker. Overall, this has kept our team organized and accountable. Pros It has a really easy-to-use, friendly design that makes it simple to track progress of stories, keep things organized in projects and move items around when priorities shift. Stories provide a level of detail that helps keep teams aware of progress. They recently introduced customizable story templates, which have been great for making sure our bug tickets have the level of detail we expect on our team. I would highly recommend Pivotal Tracker for agile teams looking to keep organized. Cons I wish there was more customization in the app. Some of the stages of a story don't particularly fit within our team's workflow, and the agile approach of velocity and estimates don't currently apply to us, but seem to still determine where our stories fit in a sprint. It would also be nice if the app brought more of a product management approach into it's design - currently, our list just ends up looking like a large parking lot of features, and we end up doing a lot of dragging and dropping to put things in order. It would be great to show that these things are tied to particular product goals. Review Source Tigran H. Developer Information Technology and Services Used the software for: 2+ years ### "Pivotal Tracker Review" March 12, 2020 5.0 Overall this the best software for little teams and for startups to start flow from scratch. Pros Pivotal is one the simplest agile management tool I've used. The flow is simple there, Icebox , current iteration and done. and also states are simple started, finished, delivered and accepted. unlike Jira this more simple to use and has very humble UX for users. It has all major integration with github, slack so it's the best option for little projects and startups for managing software flow. Cons Using this already 4 years I could mention a little cons that I've remember. One of them that when you do update on story description it does not emit any notification, you should tag someone under comment section that description is updated please take a look ore something. Another thing the mobile app on old IOS version working very slow and sometimes crashes. Review Source Ethan A. Founder & CEO Internet Used the software for: 2+ years ### "Incredibly slow and laggy to the point of hurting team productivity" July 6, 2018 1.0 Project organization, prioritization and triaging. Pros I think the user interface is really nicely done and it's intuitive to use and quick to learn. I also like that it's easy to drag and drop stories in priority order which is more efficient than Jira. Cons The software is EXTREMELY slow and laggy. It sometimes takes 2 minutes just to load the web page from scratch (and this is true on all browsers and in incognito mode). Clicking to open a story can take several seconds, and clicking on a thumbnail to see an attached screenshot can take 10-15 seconds. It feels like pulling your hair out and really slows down productivity. Their mobile apps are also slow and very buggy - it oftentimes shows ??? as the owner unless you clear the cache. I've tried to report these issues to their customer service team but they blame it on "network issues on my end". That's funny since it happens on every device and from every network I've accessed Pivotal Tracker from. Review Source Ruban D. Member of Technical Staff 3 Information Technology and Services Used the software for: 1-2 years ### "Simply the best project management tool" June 16, 2022 4.0 Pros I have started to use pivotal tracker to manage the project I work on. It really help me to follow agile process and complete the project within the deadline. Easy to adopt and learn for beginners as well. Adding images to the task is really helpful. Strong integration to downstream apps. Cons UX is sometimes bit difficult to use - Hope there is improvement going on in UX usability. Review Source Yaniv V. Director, QA & Processes Computer Software Used the software for: 2+ years ### "Cool issue management software, suitable for small teams" September 10, 2021 4.0 Pros The UX/UI of the software was pleasant to work with in the day-to-day tasks/management Cons The software wasn't flexible enough for our growing needs Review Source EL Emil L. Internet Marketing/Graphic Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pivotal Tracker: A User's Perspective on the Strengths and Weaknesses" January 15, 2023 4.0 Since I've been using Pivotal Tracker for a while, I can say that it's a reliable project management tool in general. My team finds it simple to collaborate and communicate on projects thanks to the user-friendly interface. I adore the variety of features it has, including story mapping, agile planning, and progress tracking, which is so helpful in keeping us on top of things. It also works well with the other tools we employ, such as GitHub and Slack. The best part is that it's free, though they do have a paid version if you want more features and support. Even so, there are some disadvantages. First, very large projects or organizations with complex needs might not be a good fit for it. The reporting and analytics capabilities are also somewhat limited, and I've occasionally noticed it to be slow. In addition, the tool's pricing for the paid version may be prohibitive for smaller teams or organizations. Another drawback is that it can take some time to set up and configure, especially if you have a lot of users or projects. Additionally, the mobile app lacks some features that the web version does, which can make it difficult to access information while on the go. Furthermore, some users have complained about difficulties syncing and integrating with other tools, which can be annoying. The customer support could, in my opinion, be more helpful and responsive. Although it isn't perfect, Pivotal Tracker is generally a respectable option for project management. It has some dra Pros I've been using Pivotal Tracker for a while, and I have to say that it's an excellent project management tool. My team can easily communicate and collaborate on projects thanks to the interface's simplicity of use. Its many features, including story mapping, agile planning, and progress tracking, are wonderful because they really help us stay on top of things. Additionally, our workflows are greatly improved by the seamless integration with other tools like GitHub and Slack. The tool has both a free and a paid version, which is great for teams with different needs and budgets. Additionally, it integrates well with other agile tools, enabling teams to use it alongside other methodologies. It is very simple to follow the tracking of bugs and issues as well as the advancement of tasks and projects. Additionally, the reporting and analytics tools are excellent, which makes it simple to stay informed and make fact-based decisions. Additionally excellent are the customer service and the resources offered to users to ensure they get the most out of the tool. For anyone searching for a complete and user-friendly project management tool, I wholeheartedly recommend Pivotal Tracker. Cons Even though it has many wonderful features, there are some disadvantages as well. For a start, it isn't the best choice for organizations with complex needs or for large projects. The reporting and analytics capabilities are also somewhat limited, and I've occasionally noticed it to be slow. Additionally, the tool's customization capabilities could be improved, and for smaller teams or organizations, the cost of the paid version may be prohibitive. Although it has some drawbacks, overall, it's a respectable choice. A further drawback is that it can be time-consuming to set up and configure, particularly if you have a large number of users or projects. Additionally, when trying to access information while on the go, the mobile app may not be as feature-rich as the web version. Furthermore, some users have complained about difficulties syncing and integrating with other tools, which can be annoying. The customer support could, in my opinion, be more helpful and responsive. Although it's not a bad tool, there are some drawbacks and issues that should be taken into account before using it. Review Source JS John S. ICT Director Medical Practice Used the software for: 6-12 months ### "Pivotal Tracker for Excellent Project Management" April 18, 2024 5.0 Pros Pivotal Tracker makes defined project control, where resources are adequately managed. Cons Pivotal Tracker makes aggressive suggestion in making every transaction reliable Review Source TM Thuthukani M. IT Operation Specialist Information Technology and Services Used the software for: 2+ years ### "Pivotal Tracker" November 5, 2022 5.0 Super well done I enjoyed it very much for the first-time reviews Pros The review of its user interface is smooth Cons I am not sure if it can really put up a fight against its competitors Review Source AF Amiril F. TPM Entertainment Used the software for: 2+ years ### "Good tool for task tracking and prioritization" September 24, 2021 4.0 Great collaboration tools within the company. Their integration with GitHub/GitLab also really helpful for our engineering team to track the code implementation. Pros I personally like their Worskpaces feature, if you have a lot of projects running simultaneously and want to view more than 1/all projects at one view. Overall, Pivotal Tracker is fairly easy to use, especially for prioritizing tasks. Their CS also Fast response from customer service. Cons The UI can be confusing for first time users. Review Source BC Brandon C. Data Science Manager Financial Services Used the software for: 2+ years ### "BPC - PT Review" March 30, 2022 5.0 Pros Pivotal Tracker has a clean and clear UX for project management and execution for devs, especially with their task creation hierarchy scheme. Cons Pivotal Tracker isn't as well integrated as its competitors with 3rd party collaboration tools. Review Source UK Usha K. Operations Associate Insurance Used the software for: 6-12 months ### "Helpful agile project management tool" April 7, 2022 5.0 It's a great tool which has enabled us to effectively manage hundreds of projects everyday. Pros Pivotal tracker is pretty user-friendly, I was able to learn it pretty quickly. I like the various types of projects you can specify(chore, feature, bug, snack, etc). It is also easy to know when projects are started, delivered, finished, or accepted. Cons I think aesthetically, Pivotal Tracker could be better. I wish we could add attachments, screenshots, etc. in the story description. Also, it would be great if there was a way to enter the estimated time for each project. Review Source VP Viveka P. Associate Information Technology and Services Used the software for: 6-12 months ### "Pivotal Tracker" March 30, 2023 4.0 Overall, Pivotal Tracker is a powerful project management tool that can help software development teams to stay organized, collaborate effectively, and deliver high-quality products on time. Pros Pivotal Tracker is fantastic tool used for software development team. It supports Agile project management which allows teams to easily manage their projects with Agile principles such as user stories, sprints, and prioritization. It also provides real-time updates on project progress, allowing team members to see the current status of the project. It can be easily integrated with GitHub, GitLab and Slack. This tool helps to identify areas where users can improve their processes and workflows. Cons Pivotal Tracker offers both free and paid plans, but the paid plans might be expensive for small teams or startups. Review Source VR Verified Reviewer Senior Fullstack Software Developer Consumer Electronics Used the software for: 1-2 years ### "Fast driven" January 24, 2019 5.0 Quick priorities management for dev team. Pros People are use to Jira but once you discover Pivotal, you understand that Jira is kinda outdated. Navigation is always in the same browser page, its very straight forward to set timelines and build / release, icebox is intuitive and make also lot of sense in a dev context. Honestly, after the first two weeks use of Pivotal, I won't see why we'd go back to Jira. Cons Intuitivity is not on the high side but its also normal for a powerful app like that. Review Source VR Verified Reviewer Content and PR Marketing Manager Financial Services Used the software for: 1-2 years ### "Helps keep different departments on the same page when it comes to shared projects." January 30, 2018 5.0 Helps track projects through their lifecycle and make sure our design and web dev teams are consistently doing the same work in the right order. Pros Provides an easy way to categorize and prioritize projects and also makes it simple to detail the scope and provide details so everyone is up-to-date on what needs to be done, what's blocking progress and where the project is at that very moment. Cons Inevitably, the tracking piece is run however works best for the person who uses it most. It allows for a lot of customization, but that doesn't always translate to the same kind of goals for everyone using it. Being able to set project reminders would be helpful so things don't get left behind but otherwise notifications work well. Review Source VR Verified Reviewer Senior UX Designer Computer Software Used the software for: 1-2 years ### "Pivotal is an awesome piece of software, I've loved and used it since the day I discovered it." July 12, 2018 5.0 Pros I love how simple estimates are on stories, how it tracks velocity, how easy it is to use and it's a great price point for my business. Cons Showing everything together can get unwieldy, it does take management to keep things clean and it's fairly niche, but those are also things I like about it so it's hard to be too critical. Review Source VR Verified Reviewer Product Manager - Device Strategy Education Management Used the software for: 1-2 years ### "Pivotal Tracker is fantastic for organizing our development cycle" April 12, 2019 5.0 Pros It's tagging and sorting system does wonders for allowing our Product an development cycles to organize our work. Cons It requires a lot of commitment to development good processes to make it useful but once those are established it's fantastic to use. Review Source MA Mehak A. Software Engineer Computer Software Used the software for: 1-2 years ### "Most eligible tracker tool for an agile software development team." December 28, 2019 5.0 Pivotal was the best tool that I could have used for the project I was working on, the project was being built in agile structure with stories and there had to be detailed time logging which is the strength of pivotal tracker. Pros The structure of the tools helps to manage and track agile development cycles, the work is presented as stories that can be estimated and the work done on them can be tracked. The best addon provided is the velocity calculation for the sprint. Cons One of the major drawback with pivotal is that it is tailor-made for agile development, and there is very little room for customization which can lead to you using or paying for some not required feature. Review Source AP Anna P. Developer Computer Software Used the software for: 6-12 months ### "I prefer Jira, but pivotal tracker is not bad either " February 4, 2022 4.0 Pros You can add as many people as you want to work on a story. This makes paired programming really easy to keep track of who is working on what. Cons It takes time to get familiar with tracker, especially if you’re already familiar with another task manager. Hard to find specific stories and figure out prioritization. Review Source VR Verified Reviewer Product Manager Entertainment Used the software for: 2+ years ### "I used pivotal tracker to manage my product timeline" July 25, 2018 5.0 Pros It was the perfect way to keep my product timeline up to date. It allowed me to easily collaborate with my engineering team. Cons It took some time to learn. There's a lot of features I don't use and can seem a bit cluttered sometimes. Review Source MM Mansi M. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Pivotal Tracker - Great tool for Agile project management" October 26, 2022 5.0 Pros Easy and Simple User InterfaceEasy File SharingPowerful search mechanism Cons Nothing I could think of since it is a great tool for agile project management Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.