# Page 2 | Pivotal Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Pivotal Tracker the right Project Management solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/227356/Pivotal-Tracker/reviews

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Pivotal Tracker

4.3 (149)

[View alternatives](https://www.capterra.com/p/227356/Pivotal-Tracker/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Pivotal Tracker

## Showing most helpful reviews

Showing 26-50 of 149 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RI

Rodolphe I.  
Chef de projet Digital  
Automotive  
Used the software for: 1-2 years

### "Le parfait outil de ticketing, en fin de vie"

April 30, 2025

4.0

Nous utilisons quotidiennement cet outil mis à disposition par l'un de nos prestataires afin de signaler les demandes d'évolution et bug détectés au sein de nos projets.

Pros

La simplicité d'utilisation pour le signalement et suivi des tickets d'évolution / correction permettant de gérer au mieux la TMA avec nos agences

Cons

Pas de vue globale, de nombreuses notifications qui noient l'importance des éléments. Une fin programmée au 30/04 nous obligeant de trouver une autre solution de ticketing.

Switched from

[Redmine](https://www.capterra.com/p/212445/Redmine/)[GLPI](https://www.capterra.com/p/126254/GLPi/)[Trello](https://www.capterra.com/p/211559/Trello/)

Ces autres logiciels n'étaient pas proposés par notre agence.

Review Source

EL

Emil L.  
Internet Marketing/Graphic Designer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Pivotal Tracker: A User's Perspective on the Strengths and Weaknesses"

January 15, 2023

4.0

Since I've been using Pivotal Tracker for a while, I can say that it's a reliable project management tool in general. My team finds it simple to collaborate and communicate on projects thanks to the user-friendly interface. I adore the variety of features it has, including story mapping, agile planning, and progress tracking, which is so helpful in keeping us on top of things. It also works well with the other tools we employ, such as GitHub and Slack. The best part is that it's free, though they do have a paid version if you want more features and support. Even so, there are some disadvantages. First, very large projects or organizations with complex needs might not be a good fit for it. The reporting and analytics capabilities are also somewhat limited, and I've occasionally noticed it to be slow. In addition, the tool's pricing for the paid version may be prohibitive for smaller teams or organizations. Another drawback is that it can take some time to set up and configure, especially if you have a lot of users or projects. Additionally, the mobile app lacks some features that the web version does, which can make it difficult to access information while on the go. Furthermore, some users have complained about difficulties syncing and integrating with other tools, which can be annoying. The customer support could, in my opinion, be more helpful and responsive. Although it isn't perfect, Pivotal Tracker is generally a respectable option for project management. It has some dra

Pros

I've been using Pivotal Tracker for a while, and I have to say that it's an excellent project management tool. My team can easily communicate and collaborate on projects thanks to the interface's simplicity of use. Its many features, including story mapping, agile planning, and progress tracking, are wonderful because they really help us stay on top of things. Additionally, our workflows are greatly improved by the seamless integration with other tools like GitHub and Slack. The tool has both a free and a paid version, which is great for teams with different needs and budgets. Additionally, it integrates well with other agile tools, enabling teams to use it alongside other methodologies. It is very simple to follow the tracking of bugs and issues as well as the advancement of tasks and projects. Additionally, the reporting and analytics tools are excellent, which makes it simple to stay informed and make fact-based decisions. Additionally excellent are the customer service and the resources offered to users to ensure they get the most out of the tool. For anyone searching for a complete and user-friendly project management tool, I wholeheartedly recommend Pivotal Tracker.

Cons

Even though it has many wonderful features, there are some disadvantages as well. For a start, it isn't the best choice for organizations with complex needs or for large projects. The reporting and analytics capabilities are also somewhat limited, and I've occasionally noticed it to be slow. Additionally, the tool's customization capabilities could be improved, and for smaller teams or organizations, the cost of the paid version may be prohibitive. Although it has some drawbacks, overall, it's a respectable choice. A further drawback is that it can be time-consuming to set up and configure, particularly if you have a large number of users or projects. Additionally, when trying to access information while on the go, the mobile app may not be as feature-rich as the web version. Furthermore, some users have complained about difficulties syncing and integrating with other tools, which can be annoying. The customer support could, in my opinion, be more helpful and responsive. Although it's not a bad tool, there are some drawbacks and issues that should be taken into account before using it.

Review Source

LP

Lucas P.  
Senior Software Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "A minimalistic yet powerful project management tools"

August 18, 2023

4.0

I would totally recommend Pivotal Tracker for project and task management. It's an amazing value for its price and it can be as powerful as you want it to be.

Pros

Pivotal was a great tools for managing the teams tasks. It makes creating, prioritizing and keeping track of tasks really a breeze, all within a minimalist interface that's really easy to use. It's also worth mentioning its APIs allow for many types of really handy integrations.

Cons

In my opinion the only thing could make Pivotal even more appealing would be a more modern looking interface (while keeping its the great simplicity and ease of use). Currently it does look a bit outdated.

Alternatives considered

[Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

Review Source

Alandra L.  
Assistante  
Computer & Network Security  
Used the software for: 1-2 years

### "Pivotal Tracker"

November 6, 2023

4.0

Pros

Pivotal Tracker est un logiciel très facile et simple à utiliser. Avec elle tout le monde partage une même vision sur les projets. Elle est puissante et permet de mettre très rapidement des produits sur le marché afin de vite les commercialiser.

Cons

Depuis quand j’utilise ce logiciel je n’ai pas encore rencontré de problème

Review Source

VR

Verified Reviewer  
Web Developer  
Computer Software  
Used the software for: 6-12 months

### "Pivotal Tracker for Web developers"

November 18, 2023

4.0

Pros

Pivotal Tracker is a great option if you're working on a project with agile methodology. It has a simple interface, so if you are new to this type of softwares it wont take long to learn on how to use it. It helps you prioritise work in your team and it has an automatic velocity tracking to plan the next iterations for the product you're working on, based on the previous workflow.

Cons

If you are a user with experience in working with such softwares, pivotal tracking has limited functionality and capacity to customise it.

Review Source

VR

Verified Reviewer  
Senior Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Structure project management/ticketing system"

March 24, 2022

4.0

Pros

With a deep integration with Github, Pivotal Tracker is a to go project management system. Learning curve is close to 0 thanks to the limited features, the tracker is meant to be used in a very specific way reducing the amount of time team members have to align on the use of the tool

Cons

Can be too limiting, some time the ice box gets huge and things get lost, SCRUM master have to do their due diligence to keep things clean.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/)

Reason for choosing Pivotal Tracker

Ease of use, industry standard at the time

Review Source

MK

Mostafa K.  
Chief Product Officer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good if you really working Agile"

May 19, 2022

4.0

Pros

Simple and useful, if you are really using agile pivotal tracker can help you to do it properly

Cons

Sometimes in between sprints, we need to change the methodology temporarily for a short period of time, PT is not really good for those times

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

We wanted to use agile correctly

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Restaurants  
Used the software for: 1-2 years

### "Good at making lists"

December 3, 2019

3.0

Overall, Pivotal Tracker serves the purpose of having a list of action items to discuss when on a conference call and to make obvious whose "court" the ball is in. I just wish there were ways to add other file types easily and to set up alert systems to make sure projects stay on a timeline.

Pros

Pivotal Tracker is a way for several off-site people working on the same project to stay in touch with the list of action items and obviously check them off when they are complete. What I like most is the visual of who is in charge of an item, when it was assigned, and when it is complete.

Cons

I feel Pivotal tracker doesn't do a great job of prompting people to complete their tasks. I wish there were features that would send an alert/message to the owner of tasks that are past due.

Review Source

NH

Nic H.  
Product Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Tracker is an easy to use, constantly evolving, task management tool."

July 19, 2017

5.0

Pros

Tracker is great value for the cost! Having visibility into which task is next in the queue and easily adjusting task priority when demands change is really helpful. The description and comment sections are great to keep topics and discussions related to specific tasks all in one place. Being able to use markdown to format text is also really helpful and provides a lot of flexibility. I've been using Tracker for over 2 years now, and it has been great to see the product evolve. There are always new and thoughtful updates to the software which are both helpful and don't require you to relearn features or re-acclimate yourself to the tool. Outside of the tool itself, the Tracker community and blog are great resources for best practices as well as learning about how other organizations are leveraging this tool.

Cons

For smaller teams and projects, the point estimate feature and much of the in-depth analytics hasn't been that helpful for us in terms of making actionable decisions. With that said, for the right project and for large teams with many collaborators, I can see how these tools could be useful.

Review Source

QP

Quentin P.  
Lead Developeur  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Avis sur Pivotal Tracker"

March 8, 2023

5.0

Pros

Pivotal Tracker est un outil simple d'utilisation qui permet de gérer l'avancement des tâches d'un projet. Le fonctionnement en ticket permet d'ajouter des précisions en description et à d'autres interlocuteurs en commentaires. Les différents statuts permettent de voir rapidement l'avancement d'un ticket et plus globalement l'aboutissement d'un sprint. Il est possible d'obtenir des statistiques à un niveau macro pour connaitre la répartition du temps passé sur les bugs par rapport aux évolutions produits par exemple.

Cons

La icebox ne suffit pas toujours à stocker les tickets en attente.

Review Source

Yaniv V.  
Director, QA & Processes  
Computer Software  
Used the software for: 2+ years

### "Cool issue management software, suitable for small teams"

September 10, 2021

4.0

Pros

The UX/UI of the software was pleasant to work with in the day-to-day tasks/management

Cons

The software wasn't flexible enough for our growing needs

Review Source

VR

Verified Reviewer  
Product Designer  
Consumer Electronics  
Used the software for: 2+ years

### "Pivotal Tracker is our daily agile management tool at a tech startup."

May 4, 2018

4.0

Pros

Pivotal Tracker does a good job for agile product teams, allowing cadence and 2-week sprints to be easily organized. Stories can be sorted by labels, epics, or workplaces (these can include stories across multiple projects/labels/and assigned team members).

Cons

Pivotal Track is difficult when using it for a product team with lots of different project boards (i.e. Design, IOS, Android, Backend). It's hard to keep track of what you are assigned to across different projects. When someone comments you on a story, you receive an email notification, but there is no other way to keep track of outstanding questions or needs without going back through all of your read emails.

Review Source

VR

Verified Reviewer  
Release Manager  
Computer Software  
Used the software for: 1-2 years

### "Agile - The Meh Parts"

September 27, 2019

3.0

Save yourself the trouble and just use Trello. It's not worth it.

Pros

UI is pretty snappy and is reasonably good at updating without reloading. Story templates are nice, and the new code/qa review options are a nice move.

Cons

How would you like a nice management friendly stick to beat your developers with? This software follows and encourages the worst parts of capital A Agile. While I do think it would be possible to use it "correctly" from a developer point of view, its definitely targeted at the managers and isn't really helpful in assessing actual work accomplished, or work that needs to be done. Backlog and icebox are confusing.

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

No choice.

Review Source

CC

Connie C.  
iSeries Senior Developer  
Computer Software  
Used the software for: 2+ years

### "Pivotal Tracker"

March 30, 2020

5.0

This product saves time by allowing each person to be able to have a place to track work; and allows management to track work by department or application. It is a great product.

Pros

Pivotal allows us to create a story for a specific Fresh Desk ticket or just a stand alone story for specific projects, tasks, issues. You can add tasks for each pivotal story and check them off as completed. This helps our management be able to check on a particular story/ticket if a customer inquires about the status. We have several story boards for different parts of the company and individuals are added to each of the story boards that they need to be on. This departmentalizes stories so everyone doesn't have to wade thru stories to see what they may need to take on. This has been a great way to manage tasks of everyone instead of each person trying to keep up by using notes on things they are working on. It saves a lot of time.

Cons

I really don't have anything negative to say. If we run across an issue or need a new feature or similar, they have been very responsive to meet our needs.

Review Source

AA

Ashish A.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Very simple and easy to understand project management tool"

January 15, 2018

4.0

Pros

Pivotal tracker is very lightweight project management tool with easy to understand user interface and contains most of all types of feature of advanced project management tool. We are using pivotal tracker in one of our recruitment management software to track the progress of software. We have been using this software for more than 3 years now buy so far It is free of cost as we are using public project that is free of cost. It provides all basic feature of agile process like releases , epic, stories and issue tracking. Best thing is it can be managed on a single page.

Cons

Pivotal tracker doesn't support estimation of tasks in hours as supported by JIRA .Pivotal Tracker doesn't provide more formal method of agile process like sub-task estimation, sub-task life cycle, test case creation, work log, sub-task assignment, complex reports, custom task lifecyele. Pivotal tracker has a poor pricing structure and only be used in agile projects. Mobile app need improvement.

Review Source

AF

Amiril F.  
TPM  
Entertainment  
Used the software for: 2+ years

### "Good tool for task tracking and prioritization"

September 24, 2021

4.0

Great collaboration tools within the company. Their integration with GitHub/GitLab also really helpful for our engineering team to track the code implementation.

Pros

I personally like their Worskpaces feature, if you have a lot of projects running simultaneously and want to view more than 1/all projects at one view. Overall, Pivotal Tracker is fairly easy to use, especially for prioritizing tasks. Their CS also Fast response from customer service.

Cons

The UI can be confusing for first time users.

Review Source

VR

Verified Reviewer  
Software Engineer  
  
Used the software for: 1-2 years

### "I use this as a Software Engineer on a scrum team daily, and enjoy the process it enforces."

January 10, 2018

5.0

Pros

I like the interface of being able to drag and drop/re-order anything. Customization is very high, being able to tag/re-name/add new categories to suit whatever project you may be working on. I like the 'blocker' feature that you can add to stories, as well as the fact that the stories support markdown. There are a ton of integrations with GitHub and Slack that help us stay on top of our projects.

Cons

The one thing that can feel disorganized is keeping track of who is working on what. I'm on a large team, and it's easy to feel like there is too much going on. However, there's a feature that you can use to filter and show only what work you're attached to.

Review Source

BC

Brandon C.  
Data Science Manager  
Financial Services  
Used the software for: 2+ years

### "BPC - PT Review"

March 30, 2022

5.0

Pros

Pivotal Tracker has a clean and clear UX for project management and execution for devs, especially with their task creation hierarchy scheme.

Cons

Pivotal Tracker isn't as well integrated as its competitors with 3rd party collaboration tools.

Review Source

Diego C.  
Technical Director  
Market Research  
Used the software for: 2+ years

### "Proper SCRUM tool"

April 13, 2019

5.0

I've been using PT since many years without a problem. It's so simple to use that there is basically no learning curve, while actually everyone on the team can do his job effectively and it's also so simple to track the progress of the project.

Pros

Pivotal Tracker (PT) has this incredible simplicity that makes it unique in his usability. It's kind of an example of how to do things and I always mention it when I need an example of effectiveness and simplicity.

Cons

Actually nothing, except that sometimes simplicity comes with a cost.

Review Source

VR

Verified Reviewer  
Co-Founder | Chief Executive | Chief Platform Architect  
Information Services  
Used the software for: 2+ years

### "Excellent Software Development tracking tool"

December 12, 2017

4.0

time saving better planning better tracking and audit knowledge and asset building better outcomes

Pros

Epics, Stories, Bugs, Tasks, Features Dependency Google Drive integration Ability to apply tasks in a story and add notes and links to each

Cons

Forcing an agile model into a project that does not need it We use a hybrid method and the fixation on Agile gets in the way of resource planning Lack of ability to plan resources by story or task based on estimates for each person involved

Review Source

UK

Usha K.  
Operations Associate  
Insurance  
Used the software for: 6-12 months

### "Helpful agile project management tool"

April 7, 2022

5.0

It's a great tool which has enabled us to effectively manage hundreds of projects everyday.

Pros

Pivotal tracker is pretty user-friendly, I was able to learn it pretty quickly. I like the various types of projects you can specify(chore, feature, bug, snack, etc). It is also easy to know when projects are started, delivered, finished, or accepted.

Cons

I think aesthetically, Pivotal Tracker could be better. I wish we could add attachments, screenshots, etc. in the story description. Also, it would be great if there was a way to enter the estimated time for each project.

Review Source

VR

Verified Reviewer  
Product Analyst  
Computer Software  
Used the software for: 2+ years

### "Efficient tool for Agile planning, although a bit rusty"

November 27, 2018

4.0

We use it to plan our iterations and see what can fit in and what can't.

Pros

Once you get the hang of it it's pretty easy to use; tasks just go in according to stack and it all makes sense. It has a good drag and drop ability which I find very useful.

Cons

I don't like the fact that I need to hack my way around it to fit my needs. Also the colors are quite depressing to be honest. Graphics are kinda old fashioned if I'm fully honest.

Review Source

Christine A.  
Gestion de clientèle  
Financial Services  
Used the software for: 1-2 years

### "Outils de management "

September 10, 2023

5.0

Pros

Très facile à utiliserMultiple fonctionnalitéEt bien pour le management

Cons

Je recommande le logiciel c'est très efficace pour le travail

Review Source

VP

Viveka P.  
Associate  
Information Technology and Services  
Used the software for: 6-12 months

### "Pivotal Tracker"

March 30, 2023

4.0

Overall, Pivotal Tracker is a powerful project management tool that can help software development teams to stay organized, collaborate effectively, and deliver high-quality products on time.

Pros

Pivotal Tracker is fantastic tool used for software development team. It supports Agile project management which allows teams to easily manage their projects with Agile principles such as user stories, sprints, and prioritization. It also provides real-time updates on project progress, allowing team members to see the current status of the project. It can be easily integrated with GitHub, GitLab and Slack. This tool helps to identify areas where users can improve their processes and workflows.

Cons

Pivotal Tracker offers both free and paid plans, but the paid plans might be expensive for small teams or startups.

Review Source

MG

Maeghan G.  
IT Team Lead  
Computer Software  
Used the software for: 1-2 years

### "PT tracks well"

March 13, 2022

5.0

Overall Pivotal Tracker allows the teams to keep up with their projects!

Pros

As a user needing project management, bug tracking and story creation, Pivotal Tracker is incredibly helpful in allowing my team so create, understand and keep track of our projects with little question.

Cons

Integration to other software can be a bit confusing. I believe it needs more constant updating to keep up with needs of companies.

Review Source

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