--- title: "Best Drift Alternatives 2026 | Capterra" description: "Looking for alternatives to Drift? Find out how Drift stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/227417/Drift/alternatives/" page_type: "alternatives" language: "en" --- # Drift alternatives Last updated on August 26th, 2026 The best Drift alternatives are LiveAgent (best overall), EngageBay CRM (best free plan), Zoho Desk (best budget option), and HubSpot CRM (most reviewed). Together they hold 9,396 verified Capterra reviews, with overall ratings from 4.5 to 4.7 out of 5. Drift itself holds 4.5 out of 5 across 200 reviews. ### Drift - Rating: 4.5 out of 5 (200 reviews) - Ease of use: 4.4 out of 5 - Starting price: Not available - Key features: 11 of 11 top category features --- ## Top alternatives Drift alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,090 reviews) | Rated 0.1 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 11 of 11 top category features | | [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) — 4.3 out of 5 (167 reviews) | Rated 0.2 lower than this product | 4.3 out of 5 | Not available | 5 of 11 top category features | | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,215 reviews) | Rated the same as this product | 4.4 out of 5 | $9.00 /user/mo | 11 of 11 top category features | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,003 reviews) | Rated 0.3 lower than this product | 4.0 out of 5 | $69.00 /mo | 11 of 11 top category features | | [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) — 4.5 out of 5 (4,484 reviews) | Rated the same as this product | 4.4 out of 5 | $20.00 /user/mo | 3 of 11 top category features | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,471 reviews) | Rated the same as this product | 4.5 out of 5 | $19.00 /user/mo | 8 of 11 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,787 reviews) | Rated 0.2 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 11 of 11 top category features | | [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) — 4.3 out of 5 (715 reviews) | Rated 0.2 lower than this product | 3.8 out of 5 | Not available | 6 of 11 top category features | | [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) — 4.6 out of 5 (910 reviews) | Rated 0.1 higher than this product | 4.5 out of 5 | $14.99 /user/mo | 10 of 11 top category features | | [LiveChat](https://www.capterra.com/p/62194/LiveChat/) — 4.6 out of 5 (1,727 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $25.00 /user/mo | 11 of 11 top category features | --- ## Top alternatives with AI capabilities The Drift alternatives with the strongest AI features are Zoho Desk, Bitrix24, and Freshdesk, based on verified feature data and Capterra reviews. ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,215 reviews) - AI features: AI Copilot, Chatbot ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,003 reviews) - AI features: AI Summarization, AI Writing Assistant, Chatbot, Generative AI ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,471 reviews) - AI features: AI Copilot, Chatbot --- ## Top Free alternatives to Drift The best free alternatives to Drift are Zendesk Suite, Zoho Desk, and Bitrix24 — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,090 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,215 reviews) - Free options: Free trial, Free version - Starting price: $9.00 /user/mo ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,003 reviews) - Free options: Free trial, Free version - Starting price: $69.00 /mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Drift alternatives are LiveAgent (4.7), EngageBay CRM (4.6), and LiveChat (4.6). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,088 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,088 SMB reviews - Ease of use: 4.6 out of 5 across 1,082 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) - 700 SMB reviewers say - Overall rating: 4.6 out of 5 across 700 SMB reviews - Ease of use: 4.5 out of 5 across 700 SMB reviews > "Many users also appreciate the free plan option for small businesses or startups." — Kuma W., Marketing (February 25, 2025) ### [LiveChat](https://www.capterra.com/p/62194/LiveChat/) - 931 SMB reviewers say - Overall rating: 4.6 out of 5 across 931 SMB reviews - Ease of use: 4.6 out of 5 across 923 SMB reviews > "smooth and easy so far." — Lisa T., Onwer (March 10, 2026) --- ## Find software for your specific use case ### Live Chat - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (30 reviews) - [Avochato](https://www.capterra.com/p/161117/Avochato/) — 4.7 out of 5 (135 reviews) - [Social Intents](https://www.capterra.com/p/211547/Social-Intents/) — 4.7 out of 5 (10 reviews) ### Online CRM - [Applied Epic](https://www.capterra.com/p/70671/Applied-Epic/) — 4.2 out of 5 (142 reviews) - [AgencyBloc AMS+](https://www.capterra.com/p/105829/AgencyBloc-for-Health-Life-Insurance/) — 4.7 out of 5 (129 reviews) - [NextAgency](https://www.capterra.com/p/171245/NextAgency/) — 4.9 out of 5 (41 reviews) ### Email Marketing - [Mailgun](https://www.capterra.com/p/159630/Mailgun/) — 4.3 out of 5 (197 reviews) - [Mailjet](https://www.capterra.com/p/130105/Mailjet/) — 4.2 out of 5 (455 reviews) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) — 4.5 out of 5 (6,253 reviews) ### Appointment Scheduling - [TimeTap](https://www.capterra.com/p/139709/TimeTap/) — 4.5 out of 5 (260 reviews) - [Get An AI Employee](https://www.capterra.com/p/10042102/Get-An-AI-Employee/) - [Coconut Software](https://www.capterra.com/p/140810/Coconut-Calendar/) — 4.6 out of 5 (18 reviews) ### Marketing Automation - [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) — 4.2 out of 5 (531 reviews) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) — 4.5 out of 5 (6,253 reviews) - [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) — 4.6 out of 5 (537 reviews) ---