--- title: "Drift Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Drift Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/227417/Drift/" page_type: "product" language: "en" --- # Drift Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Drift ## What is Drift? Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. We help companies engage in real-time, personalized conversations with the right customers. ## What is Drift used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 200 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 4% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Conversational AI Platform / 2025 - Lead Generation / 2025 - Lead Management / 2025 - Live Chat / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Drift?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.drift.com/&name=Drift) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Drift 4.5 (200) VS. [4.3 (713)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (199) Ease Of Use 3.8 (73) Value For Money 4.1 (147) Value For Money 3.8 (58) Customer Service 4.4 (152) Customer Service 3.9 (52) ## Drift alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1,135)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134347/Intercom/) [View all alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) ## FAQs about Drift Overview ### What problems does Drift solve? Drift solves slow lead response, abandoned website visits, form fatigue, and misrouted inquiries by turning site traffic into real-time conversations, qualified leads, and booked meetings. Sales development, marketing, customer support, and revenue teams benefit most from chatbot automation, CRM routing, mobile replies, and personalized visitor engagement. Answer based on 151 reviews Overview ### Which roles and teams benefit most from Drift? Drift is most used by sales teams, marketing managers, business development reps, and customer success leaders who need real-time website conversations. Executives and founders use it to accelerate lead capture and pipeline growth, while operations and product managers support routing, automation, and smoother handoffs across customer-facing teams. Answer based on 198 reviews Overview ### What company size and industries is Drift built for? Drift is built primarily for small businesses, which make up 80% of reviewers, and is used most in Computer Software at 25%. Its B2B website and buyer-conversation focus also fits Information Technology and Services at 16%, with additional use in Marketing and Advertising at 11%, plus some midsize and enterprise teams. Answer based on 200 reviews Features and Usability ### What are the key features of Drift? Drift includes core customer engagement and CRM features centered on live chat, chatbots, and lead generation. Key differentiators include website visitor tracking, automated routing, meeting scheduling, and CRM integrations like Salesforce. Reviewers also highlight customer support workflows, mobile access for replying on the go, and chatbot playbooks for targeted conversations. Answer based on 75 reviews Integrations ### Which third-party tools and platforms does Drift integrate with? Drift integrates with Salesforce Sales Cloud and Sisense, with reviewer-confirmed use centered on CRM data sync and lead tracking. It also supports over 20 integrations across sales, marketing, and productivity tools, including HubSpot CRM, Marketo Engage, Mailchimp, Google Calendar, Microsoft Outlook, and Microsoft 365. Answer based on 45 reviews Getting Started and Support ### What training and onboarding options does Drift offer? Drift provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced learning resources. Answer based on 3 reviews Getting Started and Support ### What customer support options does Drift offer, and how do users rate the experience? Drift offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as responsive, friendly, and easy to reach, especially through chat. However, some report weak onboarding, slow email back-and-forth, unresolved technical issues, and frustration around billing or cancellation handling. Answer based on 75 reviews Features and Usability ### How well does Drift handle live chat and chatbots? Drift handles live chat and chatbots well for sales and support teams that want faster website conversations. Marketing and SaaS teams like the customizable playbooks, meeting booking, and CRM connections, while some users note weaker notifications, limited analytics depth, and higher pricing compared with other chat tools. Answer based on 59 reviews Features and Usability ### Is Drift easy to use and set up? Drift works well for teams that want a clean chat interface and a quick website setup. Many sales and marketing users find the widget simple and the workflow builder usable after onboarding, but some teams say the admin dashboard feels confusing, customization takes effort, and certain settings are hard to find. Answer based on 33 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Drift supports all three of the features reviewers rate most important: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across touchpoints, and stay current on customer activity, allowing teams to deliver more timely and consistent support and sales interactions. Chat/Messaging 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 4.4 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.6 (11) 27.27% of 11 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.9 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Online Booking 4.8 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Drift 147 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Forms Management: Store, manage and track all forms in a centralized location - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Push Notifications: Trigger clickable pop-up messages - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Subscriber Management: Add or remove subscribers from mailing lists - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Target Account Identification: Identify a list of target accounts that marketers want to turn into customers - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Visitor Tracking: Track visitors and purpose of visits - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.3 (197) 4.3 Based on 197 reviews ## Pricing Value for money 4.1 (147) Free Trial Free Version Premium Contact Vendor for Pricing Advanced Contact Vendor for Pricing Enterprise Contact Vendor for Pricing Value for money 4.1 (147) 4.1 Based on 147 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (152) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (152) 4.4 Based on 152 reviews ## User reviews Overall rating 4.5 Based on 200 reviews Filter by rating 5(128) 4(56) 3(9) 2(3) 1(4) Mentioned topic Sorted by most recent JH Jeff H. Account Executive Research ### "Key Inbound Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 16, 2026 My overall experience using Drift has been great. From the initial moment a client visits our website, we need a great user experience, and it ensures the first impressions are strong. Pros Drift is helpful to handle inbound business from our website. A significant portion of potential customers come in through that method, so it’s a great tool. Cons There’s nothing in particular that I don’t like about Drift. We have had the tool in place for years and it’s always been a key lifeline. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Damien B. Creative Director Media Production ### "Drift is one of the best chat automation platforms out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2024 I loved Drift and how easy it was to setup as well as the freemium model at the time. Pros Easy to use, beautiful chat automation platform. Cons I didn't have any problems with Drift when I used it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Valentina L. Marketing Manager Hospital & Health Care ### "A Great Tool that Makes Marketing Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2024 Pros I like the effectiveness of the features of Drift. Drift has been reliable and easy to use. Cons I see no challenges when using Drift. Drift is sensational. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD John D. Software Developer Research ### "Drift Has Brilliant and Reliable features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2024 Pros With Drift, we are able to enjoy efficiency. The capabilities of Drift are excellent. Cons Drift has been so reliable since day one. No dislikes with Drift. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marco C. IT Expert Consumer Services ### "Drift is a Sensational Marketing Automation Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Pros The reliability of Drift has been making it a top and reliable solution. I like the efficiency of this marketing automation software. Cons This marketing automation tool works so well for us. No cons for Drift. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samuel G. Support client International Trade and Development ### "Logiciel de Live chat " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 25, 2023 Pros Drift est un logiciel très efficace , permettant de rester en contact avec les clients en faisant les comptes. C'est un très bon logiciel. Cons Je n'ai pas d'inconvénients avec ce logiciel pour le moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jessica W. IT Specialist Construction ### "Gets the Job Done" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 18, 2023 Over the experience has been middle of the line. We have been considering other applications due to Drift being pretty expensive for what it offers. There are other applications out there that offer a lot more functionality in the chat flow. Pros I really like that is it easy to navigate. There are not a lot of places you need to go looking around to figure out what you need to do in order to change or update the flow of something. Cons Their customer support is not great. They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Drift Back when we were making the decision, Drift had more to offer than Intercom. However, that is not the case today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marcel S. Manager Marketing and Advertising ### "Logiciel de conversation marketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 6, 2023 Pros C'est un logiciel hors norme niveau interfaces et fluidité. Simple et efficace Cons Contrairement aux autres logiciels concurrents ce logiciel propose moins de fonctionnalité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Modeste Komlan Z. Gestionnaire International Trade and Development ### "Logiciel de marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 28, 2023 Pros Une plate-forme de vente qui assure une bon controle de ses activités Cons Pas d'inconvénients à déplorer, c'est une application qui a tout pour faciliter la tâche aux utilisateurs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Michee S. Gestionnaire Commercial Real Estate ### "Logiciel de messagerie" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 28, 2023 Pros C'est une platforme très simple à utiliser,interactive et amusant Cons J'utilise la platforme il y a un bonoment et j'ai pas de choses encore à reprocher Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227417/Drift/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Tidio vs Drift](https://www.capterra.com/compare/144040-227417/Tidio-Chat-vs-Drift)[Intercom vs Drift](https://www.capterra.com/compare/134347-227417/Intercom-vs-Drift) [Wati vs Drift](https://www.capterra.com/compare/204314-227417/WATI-vs-Drift)[EngageBay CRM vs Drift](https://www.capterra.com/compare/178819-227417/EngageBay-Marketing-vs-Drift)