# Drift Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Drift Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/227417/Drift --- # Drift Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Drift ## What is Drift? Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. We help companies engage in real-time, personalized conversations with the right customers. ## What is Drift used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/) Overall rating Based on 199 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 4% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Drift?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.drift.com/&name=Drift) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Drift 4.5 (199) VS. [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price Contact vendor Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (198) Ease Of Use 4.4 (73) Value For Money 4.1 (146) Value For Money 4.0 (58) Customer Service 4.4 (151) Customer Service 4.3 (52) ## Drift alternatives [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.8 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Real-time Consumer-facing Chat 4.9 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.7 (10) 20.00% of 10 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Mobile Access 4.4 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Sync 4.7 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Confirmations/Reminders 4.8 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Drift 146 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Caters to sales teams Used as a promotional or demonstration tool in sales and marketing presentations Store, manage and track all forms in a centralized location Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Create landing pages or online forms designed to capture new leads and prospects Identify different languages Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Manage contacts across multiple mailing lists Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Notifications via mobile devices Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Create new forms and/or use ready-made online form templates A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Tools designed to streamline the process of lead generation and management for sales teams Trigger clickable pop-up messages See options for potential search queries within the system Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Define, track, and/or automate sales activities and sales processes Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Allow users to access multiple services after entering their login credentials once Send messages via SMS Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Add or remove subscribers from mailing lists Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Identify a list of target accounts that marketers want to turn into customers Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Chat with your counterparts over the video in real time Track visitors and purpose of visits Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Monitor activity of individuals who visit your website using cookies Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.3 (196) 4.3 Based on 196 reviews ## Pricing Value for money 4.1 (146) ### Starting price Contact vendor for pricing Free trial available Value for money 4.1 (146) 4.1 Based on 146 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (151) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (151) 4.4 Based on 151 reviews ## User reviews Overall rating 4.5 Based on 199 reviews Filter by rating 5(127) 4(56) 3(9) 2(3) 1(4) Mentioned topic Sorted by most recent Damien B. Creative Director Media Production ### "Drift is one of the best chat automation platforms out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2024 I loved Drift and how easy it was to setup as well as the freemium model at the time. Pros Easy to use, beautiful chat automation platform. Cons I didn't have any problems with Drift when I used it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Valentina L. Marketing Manager Hospital & Health Care ### "A Great Tool that Makes Marketing Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2024 Pros I like the effectiveness of the features of Drift. Drift has been reliable and easy to use. Cons I see no challenges when using Drift. Drift is sensational. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD John D. Software Developer Research ### "Drift Has Brilliant and Reliable features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2024 Pros With Drift, we are able to enjoy efficiency. The capabilities of Drift are excellent. Cons Drift has been so reliable since day one. No dislikes with Drift. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marco C. IT Expert Consumer Services ### "Drift is a Sensational Marketing Automation Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Pros The reliability of Drift has been making it a top and reliable solution. I like the efficiency of this marketing automation software. Cons This marketing automation tool works so well for us. No cons for Drift. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samuel G. Support client International Trade and Development ### "Logiciel de Live chat " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 25, 2023 Pros Drift est un logiciel très efficace , permettant de rester en contact avec les clients en faisant les comptes. C'est un très bon logiciel. Cons Je n'ai pas d'inconvénients avec ce logiciel pour le moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jessica W. IT Specialist Construction ### "Gets the Job Done" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 18, 2023 Over the experience has been middle of the line. We have been considering other applications due to Drift being pretty expensive for what it offers. There are other applications out there that offer a lot more functionality in the chat flow. Pros I really like that is it easy to navigate. There are not a lot of places you need to go looking around to figure out what you need to do in order to change or update the flow of something. Cons Their customer support is not great. They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Drift Back when we were making the decision, Drift had more to offer than Intercom. However, that is not the case today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marcel S. Manager Marketing and Advertising ### "Logiciel de conversation marketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 6, 2023 Pros C'est un logiciel hors norme niveau interfaces et fluidité. Simple et efficace Cons Contrairement aux autres logiciels concurrents ce logiciel propose moins de fonctionnalité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Modeste Komlan Z. Gestionnaire International Trade and Development ### "Logiciel de marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 28, 2023 Pros Une plate-forme de vente qui assure une bon controle de ses activités Cons Pas d'inconvénients à déplorer, c'est une application qui a tout pour faciliter la tâche aux utilisateurs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Michee S. Gestionnaire Commercial Real Estate ### "Logiciel de messagerie" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 28, 2023 Pros C'est une platforme très simple à utiliser,interactive et amusant Cons J'utilise la platforme il y a un bonoment et j'ai pas de choses encore à reprocher Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hermann A. Support client International Trade and Development ### "Logiciel de chat sécurisé " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2023 Pros Avec ce logiciel on assure de très bon travail , les messages électroniques permettant le marketing. C'est un bon logiciel Cons J'ai pas de problème avec Drift , j'apprécie beaucoup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Thanks for the review, Hermann! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift [View all Reviews](https://www.capterra.com/p/227417/Drift/reviews/) Popular comparisons [Tidio vs Drift](https://www.capterra.com/compare/144040-227417/Tidio-Chat-vs-Drift)[Intercom vs Drift](https://www.capterra.com/compare/134347-227417/Intercom-vs-Drift) [Wati vs Drift](https://www.capterra.com/compare/204314-227417/WATI-vs-Drift)[Pipedrive vs Drift](https://www.capterra.com/compare/132666-227417/Pipedrive-vs-Drift)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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