# Page 3 | Drift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Drift the right Live Chat solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227417/Drift/reviews --- Drift 4.5 (200) [View alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Drift ## Showing most helpful reviews Showing 51-75 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EÁ Eduardo Á. CMO Founder Automotive Used the software for: 6-12 months ### "Gran opción " November 14, 2022 5.0 Pros La versión gratuita es muy completa y puedes ir evolucionando a la versión de pago si lo necesitas. Fácil de instalar los widgets Cons No tengo nada malo que decir, me gustaría tener más información para formarme pero lo suplen con un gran soporte directo Review Source Response from Drift November 28, 2022 Hi Eduardo! Thank you for leaving a review! It's great to see that the free version is working well for you and that the widgets have been easy to work with and install. Please let us know if we can ever help with anything Drift related. --Joshua Morgan: Customer Advocacy @ Drift Andrey R. Managing Director Sporting Goods Used the software for: 1-2 years ### "A modern way to connect with your customers" September 30, 2018 5.0 I still use Drift and will do further. Pros I implemented Drift in my website. The reason is not just I want to connect with my customers. but to show them that behind that e-commerce store there is a real person. Nowadays, people loves connecting by others by typing what they need or what questions they have. I use Drift app on my smartphone so I can answer fast to my customers. Cons My suggestion is to offer an option to choice louder or another sound notification when there is a user on the other side. Very often I can't hear that someone has just sent me a question. And then I miss the opportunity to answer. Review Source FT Farhan T. Product Manager Information Technology and Services Used the software for: 2+ years ### "Drift review" January 11, 2023 5.0 Overall I am very satisfied with Drift and it has been the great experience integrating this with zoominfo for lead generation Pros Drift is extremely easy to configure and there is a launchpoint integration available via Marketo Engage that makes it easy to integrate and push lead gen data into Marketo Cons I think Drift gets the job done and is the best live chat out there in market. I cant think of any con Review Source Response from Drift January 23, 2023 Hi Farhan! Thank you so much for leaving a review. I'm super pumped to see that you're finding Drift easy to configure, easy to use, and integrating so well with your tech stack. Please let us know if we can ever assist with anything Drift related. --Joshua Morgan Customer Advocacy @ Drift MH Mike H. Director of Customer Success Computer Software Used the software for: 2+ years ### "Prime tool for connecting with potential customers" February 17, 2020 5.0 Drift has a ton of features and customizations that make live chat a major sales generator for us. Drift is especially good at allowing you to fine-tune the rules for determining what chat messages get sent to whom. Pros Great web chat functionality, email automation, and it connects very well with the other sales tools we use. Cons It's a bit pricey compared to other tools but we definitely get good value from it. The app is buggier and support is not as good as I would like, which I feel is due to their fast growth recently. Review Source Response from Drift February 19, 2020 Hi Mike, Thanks for taking the time to share your feedback. We really appreciate it! I'm sorry you've run into some challenges with bugs + support. We are currently expanding our support team, if you have some specific feedback on your experience, please don't hesitate to drop me a note at jhogan@drift.com. Thanks again. All the best, Julie Hogan, VP - Customer Experience JV Jennifer V. VP Marketing Market Research Used the software for: 2+ years ### "Great alternative to forms" October 8, 2020 5.0 Pros I love the conversational nature of our Drift bots. It allows us to incorporate our brand tone of voice into interactions with web visitors, and the ability to book meetings directly within the chat really speeds up the followup process. Cons It can be clunky at times to set up the playbooks, but once they're in place they're great. I've also seen a ton of incremental improvements happen throughout the time I've used it so I can see Drift is listening to customer feedback and continually evolving. Review Source Response from Drift October 19, 2020 Hi Jennifer, Thank you so much for sharing this feedback. I'm really happy to hear you say " I've used it so I can see Drift is listening to customer feedback and continually evolving." Please keep the feedback coming and let us know how else we can help you! All the best, Julie Hogan, VP - Customer Experience JT Jaseem T. CEO Design Used the software for: 2+ years ### "Lead qualifications and book meetings - on autopilot!" October 3, 2019 5.0 Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight. Pros I'm a very early Drift user and a conversational marketing advocate. After setting up Drift, with their lead qualification and book meetings feature, our sales team has a decent pipeline with high-quality leads. Cons Waiting for Drift chat embed on the website feature. That could help me start a conversation with a customer from any section of my website pages. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Dan L. Digital Marketing Specialist Human Resources Used the software for: 1-2 years ### "This has been a great tool to improve website conversion." December 13, 2019 5.0 We purchased Drift to help our website convert more visitors, we definitely saw an uptick in conversions even if you take into account the amount of form fills it enviably cannibalized. Pros Drift is easy to implement and a extremely powerful tool for increasing conversion on your website by directly engaging visitors. Cons If you're looking to engage your entire Salesforce in using this tool, it can be quite expensive to purchase the seats. Also, it's not all that flexible if you're not trying to use it in a relatively specific way. Review Source Ian M. Brand Services Manager Marketing and Advertising Used the software for: 1-2 years ### "Needs work" September 9, 2021 3.0 This has the ability to be a brilliant tool, and I'm impressed by the idea behind it, but the UX on the website is all over the place. I would've rated this so much higher, if the UX was better! Pros Writing about Drift video in specific - this has the ability to be a fantastic tool for generating leads, pitching more complex sales, and showcasing to your customers that you appreciate that they are busy people, and can watch your video at any point that they have some time. Cons The login process to Drift video if you've already got Drift Chat set up is so clunky, and it kicks me out nearly every single time. It's a shame as I would use this tool so much more, but sometimes it just doesnt want to let me in, and even with the correct login, it just glitches and sends you back to the login screen Review Source Response from Drift September 17, 2021 Hi Ian, Thanks for your candid feedback. I'm sorry to hear that the UX is less than you'd expect from us - I'll share this feedback with the team, but should you have more specific feature requests, feel free to share them with me at shaberman@drift.com at any time. All the best, Sarah Haberman Senior Customer Advocacy Manager Francois Pascal N. Service provider Internet Used the software for: 6-12 months ### "Drift is one of the best programs for chatting with visitors to your website. " June 22, 2023 4.0 Pros Very intuitive and easy to use, you don't need to be an expert to implement your communication strategy with this tool. Cons However, the free version is rather limited in terms of features. Review Source AN Amit N. Growth Manager Internet Used the software for: 2+ years ### "Powerful buy pricey" September 23, 2020 5.0 Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable. Pros The ease of getting started and implementation Cons If you want to enjoy most of the features, you need big pockets because it's pricey Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift The capabilities and the brands that are using Drift Review Source Response from Drift October 1, 2020 Amit, Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you! All the best, Julie Hogan, VP - Customer Experience Tamás R. Founder Used the software for: 1-2 years ### "You can fell in love with a SaaS product." May 4, 2018 5.0 Pros Drift is the world's first and only conversational marketing platform. You can talk to your best leads real time on your page and create super personalized messages to get in contact with them. Cons Its features mostly are created for the US market and some parts of the software can't be used in my Hungarian language. But honestly, I can't really mention anything bad. The team shifts monthly new features. They are super fast! Review Source Chris C. Director of Operations Used the software for: 6-12 months ### "Easy (and free) way to add chat to your website!" March 16, 2018 5.0 Pros The pros over at Drift get IT! They have provided a great chat tool that is super clean, easy to use, and it just works. I run an e-commerce website and there's no doubt that having Drift in place has boosted my sales. It is a great way to capture new email addresses as well, which I have used in follow up marketing sequences, thus resulting in additional sales. Can't say enough about this software, I really enjoy it. Cons Everything isn't free! But, I get it. The additional features are worth paying for, and I will be at that point on my site soon. Looking forward to it! Review Source CP Craig P. Director of Customer Success Information Technology and Services Used the software for: 1-2 years ### "Reliable, yet Lacking" September 10, 2019 4.0 Overall Drift has been a good option for the money, but we are not 100% thrilled. Pros Software is reliable in that the system does not crash at all. They are consistently making updates, and branching in to more areas of communication outside of just chat. The support team is very nice and willing to help. Cons Reporting functionality is very lacking. Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software. Have contacted support on this multiple times without resolution. Reason for choosing Drift Price Switched from [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) LImitations on Chats Review Source Ishan S. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Makes customer interaction easy!!" October 24, 2018 5.0 I am enjoying drift as it helps my customers to directly drop in a chat whenever they have any queries, this has reduced the number of support calls I used to get before drift. Pros It's ability to post internal notes that only your team members can see. It really helps during troubleshooting. Cons The mobile app is a little confusing at times and it takes time in refreshing, it doesn't auto refresh and doesn't display the recent chats on it's own. Review Source Essime T. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel très simple " October 13, 2023 4.0 Pros Facile et rapide permet d'intégrer d'autres produits et très professionnel. J'adore son interface d'utilisateur. Cons Un très bon produit que j'apprécie et je n'ai aucun problème avec Drift. Ça été une expérience professionnelle Review Source Response from Drift October 20, 2023 Hi Essime — appreciate you taking the time to review your experience with Drift. Glad you're finding it easy to integrate with other tools! Sarah Haberman, Senior Manager, Customer Marketing @ Drift Jamie G. Business Development Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Smart live chat" December 13, 2021 4.0 Pros Drift was easy to set up and is a nice and simple way to monitor live chat conversations. Cons There have been some issues with push notifications, chats occasionally being missed. Review Source Response from Drift December 30, 2021 Hi Jamie, thanks for sharing your feedback. We're glad to have you as a customer! - Sarah Haberman, Senior Customer Advocacy Manager Lana S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Wonderful product with interesting features" December 8, 2019 5.0 From my point of view this product is absolutely complete that ensures all my working tasks going on in a steady way. Moreover, I can easily view the status if my agents through its magnificent properties and features to accommodate all the tasks in a required time period. Pros This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent. Another feature that is of my interest is the unique playbook feature of this amazing product that helps me to lessen the workload from my shoulders and enables me to have a concentration on all the important tasks. Cons By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it. Review Source Jeannette G. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Chat direct " October 14, 2023 5.0 Pros Un nouveau logiciel de discussion en ligne et de gestion clientèle avec des mails professionnels et de très bonnes qualités relationnelles et d'interface permettant d'intégrer des nouveaux logiciels de CRM Cons C'est le meilleur produit de Chat en direct. Je n'ai pas de soucis à ce niveau Review Source Response from Drift October 20, 2023 Thanks for your review, Jeannette! Sarah Haberman, Senior Manager, Customer Marketing @ Drift VR Verified Reviewer Beauty Studio Coordinator Retail Used the software for: 6-12 months ### "Shortened our time to SQL" May 8, 2019 5.0 Pros Ease of installation made this a no-brainer to try. We found that it helped us shorten our marketing cycle by getting prospects on the phone immediately rather than in the traditional way with forms. Now they can speak to a live representative and get their business much sooner. Drift changed the way we do business. They are introducing more and more integrations and making it a natural extension of most marketing teams. Cons Cost for the higher tier is a little too high. We settled for the lower tier and are happy with it so far. Review Source VR Verified Reviewer Controller Marketing and Advertising Used the software for: 6-12 months ### "Over promise, under deliver" October 31, 2018 1.0 For a Robot feature on your website,​ they are not good at following up on their own tickets. This includes robot chat questions that they say they will get back to you. This forces you to email and they will get back to you, but then when there are more questions its radio silence. Then I pushed to get a call and there were takeaways and my contact was supposed to return my call post TWO conference calls and I had to push to get them to follow thru. The system causes duplicates, all the people coming to the site are listed as site visitor with no history. Pros The ideas of what they wanted to software to do. Cons They made promises that they can't live up to Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Messagerie " September 24, 2023 4.0 Pros J'utilise Drift comme plateforme de messagerie électronique très performant et simple à utiliser grâce à ses fonctionnalités. Ça me permet d'intégrer d'autres logiciels également. Cons C'est une plateforme de messagerie électronique très efficace et très de créer des tickets. Je souhaite la mise à jour et l'intégration des autres logiciels Review Source VR Verified Reviewer Head of Innovation & Marketing Computer Software Used the software for: 1-2 years ### "Our new primary method of communication with prospects" April 24, 2019 5.0 Pros Ease of setup makes Drift work well. I love the Slack integration and team member management on the back end. One of the best things about Drift is that it eliminates the need for forms and forces a quick turnaround on meeting prospects. Cons It's expensive for the more advanced service. It would be a great addition to our current workflow but can't justify the cost. Review Source VR Verified Reviewer Co-Founder Internet Used the software for: 6-12 months ### "Simple setup and hassle-free website chat solution" July 22, 2019 4.0 Pros Easy to set up and inject directly into your homepage. Can set up routes and automated conversations (albeit this process can be streamlined/cleaned up a bit) Cons Software can get a little clunky - leading to significant amount of resources rendering and setting up the chat button/bubble upon website load. Review Source VR Verified Reviewer Director, Demand Generation & Digital Marketing Computer Software Used the software for: 1-2 years ### "Great platform, pushy upsells " August 6, 2019 4.0 Pros The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications Cons None with the software - they are the leader in the space for a reason! Their account executives are a bit pushy on upsells for additional features and functionality. Review Source JB Julien B. Marketing Wholesale Used the software for: 1-2 years ### "Easy to use, but keep your chats organized/clean" November 20, 2018 4.0 My support team likes it! So far so good. We've been using Drift for 2 years now. Pros Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support. The support team is very responsive. Couple things I like : - Send chat by email when the visitor closed the window/website - Notification settings - Chat window is simple but yet effective - Support team is friendly and responsive - Pricing (we started with the free version for a year) - Auto-responder Cons When you have high traffic websites like we do, it's absolutely crucial to keep your chat logs organized. Would have liked to have more flexibility on this end (different folders, important chats, etc.). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.