# Page 4 | Drift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Drift the right Live Chat solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227417/Drift/reviews --- Drift 4.5 (199) [View alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Drift ## Showing most helpful reviews Showing 76-100 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen S. Analyst Financial Services Used the software for: 6-12 months ### "Conversational Marketing is a Great Tool" February 27, 2020 5.0 A really useful tool and a great way to interact with your customer base. Pros Conversational Marketing is a great tool because it allows you to interact with your customers automatically. Cons The tool is very useful there isn't much bad to say about it. The tool requires you to learn how to use it. Review Source Response from Drift March 3, 2020 Hi Stephen, Wow! 10/10 we are flattered! Thank you very much for sharing your feedback, please let us know how we can continue to help you this year in achieving your goals! All the best, Julie Hogan, VP - Customer Experience James P. Entertainment Account Executive Newspapers Used the software for: 6-12 months ### "Great online chat function for sales" May 1, 2019 5.0 Pros Easy to work with prospects and have quick chats, quickly determine if someone is worth a sales conversation and if so turn it into a phone call quickly, otherwise give them free resources and send them away Cons Would be better if different teams could have different queues based on locality of prospects, also the company is constantly changing the UI and features so it is hard to get used to certain functions, get a rhythm going Review Source Vance W. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Full-featured conversational marketing tool" May 24, 2023 5.0 Pros Drift has anything you could ask for in a conversational marketing tool in the market currently. Its AI capabilities are probably what set it apart from its peers for us and our clients. Cons Pricing is not exactly friendly for "small businesses" as mentioned on their pricing page. It's more geared towards medium businesses who have set aside a sizeable marketing budget that allows for investing in conversational marketing. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source LE Layal E. Marketing Computer Software Used the software for: 6-12 months ### "LiveChat tool" March 27, 2023 5.0 Pros I liked that it integrated with top CRM systems in the Market. Their support is great. Cons It was costly. Playbooks were a bit buggy at times. Review Source VR Verified Reviewer Performance Marketing Manager Internet Used the software for: 1-2 years ### "Best in class, but expensive" March 12, 2021 5.0 Very sleek product. Easy to get set up and learn things. As long as my organization continues paying for it, I'll enjoy it,. Pros Not only is it extremely easy-to-use and intuitive, but they come out with awesome tools, like the pdf feature for ebooks. Cons Pric.e It's so incredibly expensive. Especially in a rapidly-growing space like chatbots, it's hard to justify payinh for Drift. Review Source Response from Drift July 16, 2021 Hi there, Thanks for your review! We're thrilled to hear that you find Drift intuitive and have taken advantage of our tools and resources. We appreciate your comments on our price as well and hope you continue to share your feedback with us in the future - it helps us improve our product and customer experience! Thanks, Sarah Haberman, Senior Customer Advocacy Manager Mark F. Associate Pastor Religious Institutions Used the software for: 6-12 months ### "Does the job very nicely!" December 4, 2019 5.0 Drift was installed on our website for about a year and the few times people used it, it worked very nicely. I did end up removing it, not for any fault of the software, but simply because it largely went unused and I needed the screen real estate for another app I began using. Pros The mobile app! Having the ability to intercept messages sent to your organization via your mobile device is great! When you have a small staff and don't have anyone who can babysit a computer all day, the mobile app is essential to keeping consistency in availability for your website's visitors. Cons People who sent messages wouldn't always wait around for my reply, which was generally sent within a minute or two. I wish there was a "typically replies within X minutes" message to encourage people to wait. But then again, other people's impatience isn't exactly Drift's fault. Review Source Samson Z. Gestionnaire Broadcast Media Used the software for: I used a free trial ### "Logiciel de Support agent " September 28, 2023 5.0 Pros C'est très flexible et rapide pour le support client. Très moderne et avec une bonne qualité et de fonctionnalités tellement innovante. Ça permet de gérer les messages électroniques . J'ai aimé Drift Cons C'est un super logiciel très simple et très bon pour la gestion des messageries électronique . Je vous le recommande Review Source Response from Drift September 29, 2023 Thanks for your review, Samson! 🙌 VR Verified Reviewer Head Of Sales Computer Software Used the software for: 6-12 months ### "Conversational Marketing Here We Come!" March 11, 2019 5.0 Pros Easy to set up and go live in short period of time. Instantly engage with prospects and customers a like and never miss a conversation again. 24/7 365 engagement if desired. Ability to serve the specific need of the visitor is critical. Cons Layout of the admin dashboard has a lot so it takes a little time to navigate. Every so often the mobile app for android delays a notification. Review Source VR Verified Reviewer Senior Product Manager Internet Used the software for: 1-2 years ### "Live Chat for your website" March 15, 2018 4.0 Pros It's relatively easy to install the javascript widget and get started with live chat on your website. Cons The chat web interface and all associated integrations are really buggy. I also don't like how they keep changing the pricing. Review Source Jürgen S. Chief Innovator and Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Website Chat - Useful Tool, Missing Key Features" April 20, 2019 3.0 Pros Easy to install chat bot on your website. Cons Doesn't give live notifications when a website visitor enters chat, relies on third party software integrations to alert you to a chat initiation. Kind of defeats the purpose! Review Source Mark L. Marketing Strategist Used the software for: Less than 6 months ### "Getting better, but still not extremely easy to use" July 23, 2018 4.0 Pros I used Drift a few years ago and hated it. I came back a few months ago and they've made a ton of improvements. We use it for automated emails to customers based on their behavior in the app, and it's been very useful and effective for that. We recently started up live chat, and that's gone off without a hitch (user errors notwithstanding). Cons Their live chat support isn't very good, which is a little ironic. I believe their live chat is staffed by salespeople, even the live chat within the app, so when I chat with a question, they send me up to support. I don't think their user dashboard is always super intuitive, either. I often get lost in the app if I'm ever trying to do something I haven't done before. Review Source Kenneth D. president Real Estate Used the software for: 1-2 years ### "Great addition" August 15, 2018 5.0 brought a modern feel and another avenue to reach customers while they are on our site. Pros Great integration to our website actively allows access to clients in realtime Cons Honestly I can not think of anything that we do not like Review Source Kegan L. DSR Computer Software Used the software for: 6-12 months ### "Lost Customers" August 9, 2019 2.0 It was awful. I used to get way more chats coming in on the old tool. Pros I like that it had so much potential and could of been so cool to use. Cons Honestly I thought this tool had it all. Then our visits to our website dropped like crazy after using drift. People hated the robot and felt like it was not a personal touch. It never worked with ease. Way to much going on. Review Source VR Verified Reviewer Marketing Operations Coordinator Computer Software Used the software for: 1-2 years ### "Amazing lead gen tool" January 29, 2021 5.0 Happy we on-boarded this product. We have definitely seen the value and a return on our investment Pros We are so glad we added Drift to our marketing site. It is now one of our top 3 pipeline channels. We've seen very high quality leads come through who want to quickly talk to a rep. Cons Building the playbooks can be tedious but overall the software is very intuitive. Reports are pretty generic. Review Source Response from Drift February 2, 2021 Thank you so much for sharing this. Pumped to be in your Top 3 for pipeline channels! I'd love to connect directly to learn more about your success! - jhogan@drift.com All the best, Julie Hogan, VP Customer Experience Akou Kafui A. Gestionnaire Commercial Real Estate Used the software for: I used a free trial ### "Logiciel de Live Chat " November 2, 2023 5.0 Pros Top produit de gestion clientèle très professionnel permettant de travailler à distance et tte sécurité avec des fonctionnalités modernes et facile a utiliser . Cons Top et simple , sympa . Je n’ai jamais eu de problème avec Drift . Je le recommande Review Source Response from Drift November 9, 2023 Hi Akou, thanks for taking the time to review Drift — glad it's so easy to use for you! Sarah Haberman, Senior Manager, Customer Marketing @ Drift Sylvie Florence K. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de marketing " October 2, 2023 4.0 Pros C'est un super produit pour aider les entreprises à augmenter leurs revenus. Très facile et sympa avec une conversation meilleurs. J'adore Cons Un super produit et sympa. Je trouve que l'équipe assistante va l'héberger dans tous les pays bientôt. C'est intéressant Review Source Response from Drift October 5, 2023 Thanks for the review, Sylvie! VR Verified Reviewer Assoc. Director of Marketing Construction Used the software for: 6-12 months ### "Highly successful marking qualified and sales qualified leads" June 21, 2018 5.0 Customized MQL to SQL and auto conversations (with an app, too) so anyone can jump into any auto convo at any time. Pros easy to use and update - new mapping feature on the backend makes experiences easy to review and update Cons occasionally updates roll-out with no notice, making it hard to know when cool new things happen and how best to utilize them Review Source MJ Mackenzie J. Marketing Manager Computer & Network Security Used the software for: Less than 6 months ### "An Easy Way to Engage Website Visitors" January 18, 2019 4.0 Overall, we have been pleased with what Drift has enabled us to do. It makes our sales engineers more accessible to interested prospects and has been successful in moving contacts through our sales funnel. I would definitely recommend this service to smaller/mid-sized organizations who have the resources to monitor the chat inbox. Pros First and foremost, Drift was incredibly easy to setup and integrate into our existing website using just a small snippet of code. Once it was setup, Drift has successfully engaged with countless visitors to our website who may not have otherwise remained on our site or found what they were looking for. It's scheduling features are a great way to organize and rotate "on-call" teammates. Cons We were excited about testing the conversational bot feature that Drift has rolled out to supplement the standard chat window. We are somewhat disappointed with the current capabilities of that feature to personalize a landing page to our branding. As a result, users experience a somewhat jarring shift to a landing page that looks nothing like your own on a completely different URL. Review Source Yoav G. Co-founder Computer Software Used the software for: 1-2 years ### "Great Marketing, Product is just ok" July 17, 2019 3.0 It was easy to get the chatbot up and running, but there does not seem to be much AI behind it and the reporting leaves a lot to be desired. Pros It did truly feel like I was not part of a movement, but it was great that now we could quantify chats and see them all the way down our sales funnel and in salesforce. Cons The integrations seemed shaky at best - I never have a good sense if we are properly integrated with salesforce and marketo. We were basically sold a useless marketo integration when we first signed on... Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "Misleading, no free trial and bad support" July 4, 2019 1.0 We're Intercom user and were looking for an alternative. Drift advertised as the best alternative but it doesn't provide the advertised features. According to their pricing, you can send Sliders and Proactive Messages in Standard plan. But you can't. You have to subscribe to a higher plan because it requires premium Bot's features. Reached their support and requested a refund after one hour of signing up Drift. They simply turned down my request. Pros I like their ads, landing page and messaging Cons Drift is messy and very limited. They don't allow to see what's inside. If you want then you have to pay. So we paid their monthly subscription just to view their admin dashboard and to see they don't provide what is advertised. Review Source gH gabby H. sales exec. Computer Software Used the software for: 1-2 years ### "Drift Review" December 18, 2019 5.0 I can see a huge impact on our team using Drift, with inbound and conversations. Pros Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be. Cons The drift app does not have the same features it does on the desktop and the format can be unusual. Much prefer to use on a laptop. Review Source Response from Drift February 20, 2020 Hi Gabby, Wow 10/10 we're flattered! Thank you so much for sharing your experience with us. Please let us know how we can be helpful to you this year. All the best, Julie Hogan, VP - Customer Experience VR Verified Reviewer Digital Marketing Manager Oil & Energy Used the software for: 1-2 years ### "Simple Conversational Marketing Tool" February 12, 2019 5.0 We use Drift as a lead capture and customer service tool on our site. It does everything we need well and while I have no compliants, I'd say it its great for most small/medium implementations but larger scale integrations may require a more robust tool. Pros Quick and easy setup. Intuitive tools and settings make implementation a breeze. The iPhone app is great and sends push notifications instantly and allows me respond to chats from my phone on the go 24/7. Cons Not quite as "enterprise" as some other applications. Review Source Nick M. Director / Developer Marketing and Advertising Used the software for: 1-2 years ### "great product with a very usuable free version for small teams" October 24, 2018 5.0 This product is a great choice for people not sure if chat support is for them, with room to expand I think drift will acquire many customers who start on their free option Pros Free version of this tool provides very usable option for clients wanting to get into live chat support. Cons the mobile app could be better with its alert system, if you want to use this product without a dedicated staff member looking after it you need to be very away of your phone app and be sure to check notifications. Review Source AS Andrina S. Sales Rep Biotechnology Used the software for: 6-12 months ### "Could improve lag time " September 9, 2022 4.0 Overall easy to use and loop coworkers into conversations, etc Pros Easy to use, tracks client browsing on site Cons Lag time between a new drift inquiry and the email notification saying you received an inquiry can be crucial to missing one as the web app does not have a default notification sound Review Source Response from Drift September 18, 2022 Hi Andrina! Thank you for taking the time to leave a review! I'm happy to see that Drift is easy to use and tracking the website hotspots. I hate to see any lag time as we pride ourself on speed. I'd highly recommend reaching out to the CSM or support@drift.com to start a support ticket so we can get the issue resolved. Laurent G. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Chat " October 8, 2023 5.0 Pros Un très bon produit de messagerie et de Chat direct avec des meilleurs fonctionnalités . Facile pour le déploiement et simple à gérer le service client Cons Un meilleur produit de messagerie et de Chat direct . J'adore Review Source Response from Drift October 13, 2023 Thanks for your review, Laurent! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Similar Products Featured