# CasePacer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CasePacer Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more. Source: https://www.capterra.com/p/227429/CasePacer/reviews --- # CasePacer Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CasePacer ## What is CasePacer? CasePacer is a legal case management software that centralizes case-related information for quick access while streamlining operations. The system features comprehensive document management that integrates into daily case workflows, reducing time spent searching for important details. CasePacer automates tasks and deadlines through integrations with email and calendars, allowing legal professionals to focus on critical work. The software includes billing and invoicing capabilities that accommodate various methods of tracking time and expenses. With calendar and task management built directly into cases, teams can maintain organization and ensure appropriate attention to each matter. CasePacer also offers additional tools including a client communication portal, advanced reporting analytics, and secure document sharing with e-signature functionality. ## What is CasePacer used for? [Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/)[Legal Document Management](https://www.capterra.com/legal-document-management-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CasePacer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://casepacer.com/&name=CasePacer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CasePacer 4.7 (19) VS. [4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/) Starting Price $5 Other, Per Month Starting Price $109 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (19) Ease Of Use 4.3 (525) Value For Money 5.0 (13) Value For Money 4.2 (466) Customer Service 4.8 (17) Customer Service 4.4 (509) ## CasePacer alternatives [4.6 (783)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (285)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (125)](https://www.capterra.com/p/131579/SmartAdvocate/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152349/Case-Pacer/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Client Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Document Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Case Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Case Notes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files CasePacer 47 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Search and check for conflicts of interest or statutes of limitations Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage and maintain a detailed record of information and updates associated with each court case Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Monitor and record expenses such as purchases or charges incurred Public or private sharing of digital files such as documents, audio/video, images, and more Specifically designed to address the needs of law firms and legal departments Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Access software remotely via mobile devices Access the system via a mobile application Measure time to completion or hours worked for projects Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Create, manage and track all task activities and progression Track the status and progress of tasks Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (19) 4.6 Based on 19 reviews ## Pricing Value for money 5.0 (13) [View pricing plan details](https://www.capterra.com/p/152349/Case-Pacer/pricing/) Pay Monthly $5.00 Other,Per Month It includes: - Pay Per Active Case - Unlimited Users - Cloud Document Management - Charge Back to the Case - Tickler System - Granular Customizations Value for money 5.0 (13) 5.0 Based on 13 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Kenect](https://www.capterra.com/p/212906/Kenect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.7 Based on 19 reviews Filter by rating 5(13) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JG Justin G. Paralegal Legal Services ### "Paralegal Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 18, 2024 Pros All the client cases being in one place and all the client cases have similar organization making it easier to review new case files. Cons There is no privacy amongst co-workers. Any co-worker can look at my cases and my documents. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Eakub s. Legal management software Legal Services ### "This is a very good software, I highly recommend to use it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2022 Pros Document management is very advanced in this software Cons Transform your law practice with software and tools built by legal professionals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Regina B. Attorney Law Practice ### "Lifesaving Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2021 We have had a fantastic experience with CasePacer. Using their tools, we were able to move over 4000 plaintiffs through a supplemental questionnaire in just three weeks with zero data entry by our team. The product is phenomenal. Pros I love that it allows us to manage large caseloads with a minimal staff. The team has worked with us on many customizations to allow us to respond quickly to court direction or unexpected requests. Cons We would love to have an e-signature integration and a broadcast communication tool to replace MailChimp. Reasons for choosing CasePacer This product seemed to be the most flexible to allow customization for our particular needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Ryan J. CIO Legal Services ### "Works well, fast and efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2020 Pros As a cloud based product, CasePacer has reduced the footprint of servers and services that we are required to maintain in house including various SQL servers and licensing, application servers and installations, and the dependencies and updates required to the applications deployed in the environment. Additionally it offers a WebDAV based workflow that allows the traditional "mapped letter drive" functionality that our userbase is familiar with AND a utility to place documents into this repository that allows the users to be more efficient with placing documents into the case file. Cons While the calendar built into CasePacer works well and is intuitive it does not currently sync with Outlook/Exchange. I hope this changes in the future with a Microsoft Graph API integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2021 Thank you Ryan for your response! It has always been a pleasure working with you and your team! JH JoAnn H. Legal Assistant Law Practice ### "CasePacer Rocks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2020 Pros I would say CasePacer is easy to use. It was easy to learn and support/training was great. Cons Cannot enter decimal amounts in PIP benefit screen. For instance, client drove 220.5 miles in August for appointments. You can only enter 220 or 221 miles. Life is not always exact! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2020 Thank you for the kind review! We're working on the damages revamp currently - can't wait to show you the enhancements to the PIP screens! JL James L. Paralegal Law Practice ### "CasePacer our office's latest software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2020 Happier with this program than I was with the slow program we had prior Pros It is web based and you are able to access from any connected devise. Cons Document saving using CasePacer drop has problems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 25, 2020 It's been wonderful working with you, thanks for the nice review! RC Ronald C. Accounting Manager Legal Services ### "The best practice management software for your law office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2020 My experience with Case Pacer has been excellent. I highly recommend them to any law firm looking for the best practice management software available. Pros Case Pacer is a versatile product with much potential for expansion and customization. The development team takes great care to design a system and user interface that suits your specific needs. Their platform is continuously evolving as they look for new and better ways to improve. And given the high level of service you receive, their pricing becomes all the more agreeable. Cons The initial design and implementation of your system may seem daunting at first, but this concern is only the result of the many options they have to offer. Case Pacer's staff works with you every step of the way to make sure you have the best possible experience. Reasons for choosing CasePacer In addition to its better pricing, we were excited by Case Pacer's innovative ideas for the future of their product. We also appreciated their ability and willingness to design an interface that was unique to our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 23, 2020 Thanks for the great review and for helping us push the product forward! Your team's expertise and feedback have helped us improve CasePacer's existing accounting features - we even have brand new functionality in the works based on your insider knowledge! John N. COO Legal Services ### "Consistency, control and scalability" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2020 It's been terrific! Their team is very knowledgeable and responsive. Our lawyers are able to carry larger dockets with more control and fewer team members. Pros The software is smart. All of our processes are embedded into the workflows of the software. The ticklers point the way and make it impossible for the user to fail. Very efficient and gives you the confidence that comes with knowing everything is under control. Cons Change can be hard. Some people will resist letting go of the old way of doing things. It is worth it for the efficiency gains and peace of mind. Reasons for choosing CasePacer The user friendliness of the system is superior and the intelligent workflows drastically reduce the possibility of errors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2020 Thank you for the feedback! It was great to read Fireproof and really understand how Mike Morse Law Firm grew by committing to their processes and resources. It's a perfect example of what law firms can accomplish with the right people and the right tools. We appreciate working with your team and learning how to make our products even better! VH Valerie H. Accounting Specialist Legal Services ### "Good program with even more improvements on the way " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 17, 2020 Overall it's been a positive experience, and it's a good product. Pros As a user, it's easy to navigate. If you use it properly and to it's full capacity, it helps to make sure you're not missing something important that could result in malpractice. I also know that the company cares about user experience, and is taking into account the feedback from their users as they're working on making a lot of new improvements. Cons It can be overwhelming if you turn on every workflow and "tickler" (to-do) that is available, but you can customize things/turn them on or off. It works fine, but there are so many upcoming improvements and it feels like it's taking a really long time. I wish there was more ability to customize things as an admin rather than waiting for the company to get back to you on certain things. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2020 Thank you for the review! We love how your team embraces the intelligent workflows and personalized them to match your process. We're very excited to continue rolling out features, from integrations with new partners to improved damage tracking. As always, we enjoy the feedback that helps us build a better product for plaintiff firms. Keep it coming, and thank you again! AZ Alison Z. Legal Assistant Law Practice ### "Works with clients to suit thier needs " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2020 Pros I feel that that integrated our needs as a firm and were able to communicate easily. Many changes were needed for our site as our firm handles thousands of cases at a time. Case Pacer implemented what changes they can and work with us on many projects. Cons Many of the features are on a global scale and cannot be adjusted but Case Pacer does creativly find alternatives to better suit the needs of the cases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2020 Thank you for the review! We're very excited to incorporate upgrades and new features that are being developed after learning from your team. We appreciate the opportunity to work with you and improve our software to handle large volume dockets in the mass tort arena. Thanks again! [View all Reviews](https://www.capterra.com/p/152349/Case-Pacer/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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