# Zoho Flow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Flow the right Integration solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227460/Zoho-Flow/reviews --- Zoho Flow 4.1 (22) [View alternatives](https://www.capterra.com/p/227460/Zoho-Flow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Flow Ease of use 3.5 Customer Service 3.8 ## Pros and Cons in Reviews JY Julianna Y CEO and Career CoachManagement Consulting, Self-employedUsed the software for: 6-12 months. “I got it as part of my Zoho One subscription, which I recommend if you’re thinking of the higher tier Flow plan.“ May 19, 2024 Nick D DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Lots of glitches, little FAQ/manual for help, no detailed settings to warn about exceeding data limits, need to write lots of custom functions in Deluge to get it work but they cannot be searched or grouped easily, only one screenshot can be attached at a help request, no confirmation about help request tickets, very slow customer service, dodgy bypass routes have to be used in case of incompatibility (even with other Zoho apps), hardly updated.“ March 17, 2026 Sam J O New Business ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “It provides me together with my teammates a common workspace where we collaboratively work together on creating integrations for our apps as well as building automation workflows to automate our repetitive tasks.“ February 17, 2023 Mehandi I Junior Software ConsultantComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “There are some downsides as well like - the overall speed of Zoho Flow is not that good, that data flow between the connected apps takes time which is not a good sign for any integration software.“ March 26, 2022 Mehandi I Junior Software ConsultantComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Zoho Flow is another good alternative to Zapier, Integromat etc. which is inexpensive and easily affordable by anyone running an online business.“ March 26, 2022 Jan Alvin P CPOInformation Services, 11 - 50 employeesUsed the software for: 1-2 years. “Not as many integrations as its competitors and not as easy to use“ November 11, 2022 Mehandi I Junior Software ConsultantComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “The overall flow is easily visible and navigated smoothly.“ March 26, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mehandi I. Junior Software Consultant Computer Software Used the software for: 1-2 years ### "Zoho Flow Review " March 26, 2022 4.0 Zoho Flow is another good alternative to Zapier, Integromat etc. which is inexpensive and easily affordable by anyone running an online business. The Dashboard where we create the flows/integration is really very wide and everything is visible and we don't have to scroll up and down to see the flow. There are some downsides as well like - the overall speed of Zoho Flow is not that good, that data flow between the connected apps takes time which is not a good sign for any integration software. There is very less educational material/tutorials available on the internet from where you can learn. Customer support for this product is not that good, you have to wait for long days to get the answer and that too will not satisfy your need ( sometimes). Pros Things that I like most about Zoho Flow are as such:- 1) Inexpensive. 2) Wide Dashboard. 3) The overall flow is easily visible and navigated smoothly. You can edit whichever step you want to without any extra scrolling, everything is visible to you ( the entire flow of the apps) Cons Things which I like leads about this software are:- 1) Slow Speed. 2) Data transfer takes time. 3) Testing Flow is not that easy. 4) While creating any flow or integration you have to go with the extra first few steps ( Like writing the name of the Flow, description etc) which I hate about the software. 5) Not enough educational material/tutorials to learn more about Zoho Flow. only if you have previously used any such software like - Zapier or integromat then only you can easily cope with this. 6) Not good Customer Support for this software. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Zoho Flow Because of the following factors:- 1) Ease of use. 2) Availability of variety Integrations. 3) Speed. 4) Instant data transfer. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) Zapier is expensive and our company is fully working with the products of Zoho. Review Source JY Julianna Y. CEO and Career Coach Management Consulting Used the software for: 6-12 months ### "The best automation software no one knows about " May 19, 2024 5.0 I didn’t plan on using automation software yet because my business is still in the early stages. Since this came with my Zoho One subscription, I gave it a try and find it super useful. I can connect all of my other applications, and their support team is very responsive to requests for help or new connections, triggers and data points. Pros It’s fully functional automation software with lots of application connections and a generous usage limit for their plans. I got it as part of my Zoho One subscription, which I recommend if you’re thinking of the higher tier Flow plan. It’s almost the same price and you get access to almost all of their other apps. Cons It took a little while to figure out their specific query language, but their support team was always able to help. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Zoho Flow It was WAY cheaper than Zapier. All the other coaches I talk to complain about how expensive zaps are. Review Source Nick D. Director Construction Used the software for: 2+ years ### "A strange Zoho app again" March 17, 2026 2.0 Zoho Flow also suffers from the general Zoho platform problem: they are not deeply compatible with each other but sold as a package. Pros Could be a very flexible platform to connect different apps which could be used with other Zoho apps very well. If... Cons Lots of glitches, little FAQ/manual for help, no detailed settings to warn about exceeding data limits, need to write lots of custom functions in Deluge to get it work but they cannot be searched or grouped easily, only one screenshot can be attached at a help request, no confirmation about help request tickets, very slow customer service, dodgy bypass routes have to be used in case of incompatibility (even with other Zoho apps), hardly updated. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Zoho Flow It's part of my Zoho package so no extra cost Review Source JC Jack C. Operations / Project Manager Consumer Services Used the software for: Less than 6 months ### "Customer Support Very Slow" July 5, 2022 5.0 Average, not enough online material to be able to troubleshoot yourself if new to the software. If you do reach out as explained above the response time is very slow. I am not sure if this is due to the Flow team being smaller than other services. Projects is by far the best with the online chat function. Pros Cheap and easy to use. The integrations between Zoho services are fantastic if you love Zoho products. Cons The support team are very knowledgeable, however, it takes over 48 hours to get a response every single time. Reason for choosing Zoho Flow We use multiple Zoho products (Cliq, Projects, Recruit, People & Campaigns). Flow will tie the majority of our business together. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) Not fully made the switch. If I do not receive enough help to implement I might have to switch back to Zapier. Review Source Sam J O. New Business Manager Financial Services Used the software for: 2+ years ### "Enhance and guarantee your productivity with Zoho Flow, a powerful automation and integration tool. " February 17, 2023 5.0 My overall experience with Zoho Flow has been outstanding and very productive just to say the least. It provides me together with my teammates a common workspace where we collaboratively work together on creating integrations for our apps as well as building automation workflows to automate our repetitive tasks. Pros One of the things i like find most helpful in Zoho Flow is how it allows you to connect apps in your working infrastructure which makes it possible to have free and uninterrupted flow of data and information between the apps. This is very important as it ensures no delays in the flow of your information. Also, Zoho Flow is a very intuitive tool that has an user-friendly interface together with other features like trigger and drop which all helps makes it easy to create both simple and complex integrations for your apps. Also it offers pre-built flow templates to assist you get started by acting as guides to direct you on how to best use its functionalities. Another excellent thing about Zoho Flow is that it allows you to create automated workflows so as to automate your routine tasks which consumes a lot of time to accomplish. Its provides a shared working space where you can work together as a team to promote collaboration and teamwork which results to better performance and greater results. Cons I have nothing in Zoho Flow that i do like least about it. All features work efficiently and am completely satisfied with the experience am having with this product. Review Source Abhi B. CEO Information Technology and Services Used the software for: 6-12 months ### "Not a finished product yet" April 2, 2020 2.0 Pros We loved the Deluge script functionality, and the ability to write custom functions, which is missing in platforms like Zapier or Integromat. Cons The fact that the flows are pretty expensive, and also there's no way to handle execution failures. There's no rollback option or an option to process incomplete bundles. They also are poor at handling OAuth for different third-party software like TypeForm. Reason for choosing Zoho Flow Zoho Flow was more economical and provided us an innate ability to write our own business logic in Deluge. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) Zapier was expensive and inflexible for our use-case. Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 6-12 months ### "Generic Flow Manager" July 5, 2024 3.0 Pros It is integrates with most environments in Zoho Suite, enabling far more detailed API connection for each module. One location to connect and oversee as well. Some tools and solutions seem to work from the start. Cons Not easy to differentiate consumption between sources sometimes. Support replies push towards 3rd party experts. Review Source Frank L. CPO Computer Software Used the software for: Less than 6 months ### "All the connections - not the best solution" November 14, 2019 3.0 Pros We chose Zoho Flow because it was the only solution that allowed us to connect all the solutions we were using to automate the processes we needed. These included into and out of Zoho CRM, Outreach.io, Mailchimp, and Formspree. It also appeared to be the most cost-effective option. Cons Unfortunately, we found the connections to be unstable and poorly documented. Zoho Flow customer support was very helpful, and I would say that's their biggest strength. However, the real killer was that Zoho CRM relies a lot on webhooks instead of API connections, including with Zoho CRM. This forced us to have to consider upgrading our Zoho CRM account and other services in order to have the connections Zoho Flow requires. This was not made clear up-front from Zoho Flow when reading about the various connections they support. We ended up going with another service after our cost exposure here was too great + the unreliability was an issue. Review Source David T. Media and Content Developer Computer Software Used the software for: 6-12 months ### "Zoho Flow Gets The Job Done" January 14, 2019 4.0 Zoho Flow has been a great solution to some of our business workflow needs. Customer Service and Support has been fantastic - they helped clear up confusion, and implemented requested additions that would make our planned flow attainable. Pros I love its ability to interconnect several different platforms to create a dynamic automated workflow. Cons It isn't initially all that intuitive, it could definitely use some more documentation and tool-tips to help understand some of its available connections. Review Source Van McLean R. Business Development and Communications Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great product to synchronize your workflow" May 31, 2021 4.0 Pros This software has truly helped us integrate our applications and synchronize our workflow. What I love about Zoho Flow is it's ability to organize tasks - particularly those that would need collaboration amongst the team members. The dashboard is very user-friendly as well. The pop up reminders are very helpful to keep me with my task goals. Cons The support here in my country is not as visible as most requests are done virtually - via email. Since everything is stored in the cloud, high internet connectivity is very much required. Alternatives considered [Workato](https://www.capterra.com/p/148729/Workato/) Review Source David M. Online Marketing Spezialist Marketing and Advertising Used the software for: 6-12 months ### "Billig aber unvollständig und unzuverlässig" August 24, 2022 2.0 Unvollständig, unzuverlässig und ein mieser Support, zu einem super Preis. Pros Es ist günstig im Zoho One Paket enthalten Cons Im Gegensatz zu Zapier, Make und ähnlichen, schwere Bedienung... Probleme sind schwer nachzuvollziehen, da die Historie in einem Flow nicht wirklich Aufschluss bietet. Unzuverlässig, eingerichtete Flows gehen plötzlich nicht mehr, bis sich herausstellt, dass teils die Rechnung für die Schnittstellen von Zoho nicht bezahlt wurden und daraufhin die Drittanbieter die Verbindungen gekappt haben. Der Zoho Support reagiert nach Wochen mal mit Floskeln und hinhaltungen. Das war dann auch der Moment an dem Ich mich von Zoho verabschiedet habe... Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) War bei Zoho ONE inklusive, wechsel nun wieder zu Zapier zurück Review Source VR Verified Reviewer CPO Information Services Used the software for: 1-2 years ### "Zoho Flow not there yet" November 11, 2022 4.0 Overall OK with the price, Zoho One bundle and integration with Zoho Apps Pros Comes with Zoho One Suite, works well with Zoho products Cons Not as many integrations as its competitors and not as easy to use Alternatives considered [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/)[KonnectzIT](https://www.capterra.com/p/213992/KonnectzIT/)[Zapier](https://www.capterra.com/p/130182/Zapier/)[Albato](https://www.capterra.com/p/228273/Albato/) Reason for choosing Zoho Flow Came with Zoho One Review Source BG Bernardino G. Project Management Computer Software Used the software for: 2+ years ### "Automatiza las apps de Zoho al máximo." December 6, 2022 5.0 Pros Puedes automatizar al máximo cualquier aplicación de Zoho. Si por lo que sea necesitas que alguna tarea se haga de forma automática zoho flow te permite que puedas llegar a desarrollarla. Cons Es necesario que tengas un perfil de desarrollador para poder sacarle el máximo partido. Si no creo que no sería una herramienta para un usuario común. Review Source JS Jordan S. CEO E-Learning Used the software for: 1-2 years ### "Solid option for automation (particularly within Zoho), but not a Zapier killer" May 31, 2022 4.0 I am generally happy with Zoho Flow. I can't say that I would ever pay for it, though (I get free access through Zoho One). Pros Has a lot of triggers and actions for apps in the Zoho Suite that other automation software (i.e. Zapier) lacks. Cons There isn't an option to manually test individual steps, which makes it somewhat user-unfriendly. Additionally, it does not have the capacity to generate POST webhooks, which is an important feature to have in an automations platform. Review Source Geraldine S. Gerente general de proyectos Information Technology and Services Used the software for: Less than 6 months ### "Easy Productivity..!!!" May 10, 2019 5.0 The excellent tool to improve your company to the maximum productivity Pros Is an excellent tool that allows you to take the productivity of your business to the maximum, it allowed me to connect marketing, work desk and help desk for my clients in a great, fast and easy way Cons I hope more integrations come in the future Review Source Clay R. Founder, CEO Sporting Goods Used the software for: 6-12 months ### "Easy to use and affordable" September 1, 2018 5.0 Pros Easy to use (I think easier than Zapier) and included in zoho one. Support is fantastic! Cons I wish it had more integrations, primarily quickbooks, but it's still relatively new and they have been steadily adding integrations so hopefully we will see it soon. Review Source CC Carlo C. CEO Automotive Used the software for: Less than 6 months ### "Zoho Flow excellent for automate your workflows" July 9, 2019 5.0 It's a great instrument which helps you to connect many apps and create some workflow triggered by certains conditions. It helps me to automaticatly generate Products in Zoho CRM and Card in Trello for my team just starting from a Google form input. And you can have thousand of possibilites to autoamte your flows. An excellent support service help me when I can't set something. And the price is extremely reasonable. Pros I love the automation Zoho Flow give to my process avoiding me waste of time. The support is excellent and price extremely reasonable. Cons Sometimes it's bit difficoult to set cause required deluge programming skills for some custom flow. Other apps can be integrated. Reason for choosing Zoho Flow Cause I'm already Zoho CRM user Review Source Pamela C. Chief Experience Officer Outsourcing/Offshoring Used the software for: Less than 6 months ### "Great New Tool!" May 18, 2018 5.0 Pros We are happy that Zoho added Zoho Flow. We use Zapier to connect to other apps and automate processes but not all the Zoho apps we use are available in Zapier. But they are available in Flow. With Zoho Flow, we connect to other apps that connect to Zapier for complete automation processes. There are processes we can perform in Zoho Flow that we cannot perform in Zapier. We also have the ability to create custom processes as well. Cons It will be great to integrate with more apps. This is not a con because Zoho Flow is new and it takes time to add new apps. Review Source Wade R. Talent Acquisition Specialist Human Resources Used the software for: I used a free trial ### "Great option! " September 27, 2018 5.0 Pros Integrations, ease of use, flexibility, customization. Cons Interface is a bit plain to look at, but that may not be a deal breaker for some. Review Source PP Prem P. Freelancer Information Technology and Services Used the software for: I used a free trial ### "Zoho family automation software on web dashboard in zoho" January 25, 2023 5.0 Pros Some basic functions can be easily handeled for zoho family apps like zoho mail, zoho invoice and more Cons FUNTIONALITY IS VERY LESS COMPARED TO OTHER AUTOMATION AND CLOUD WORFLOW APPs Alternatives considered [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/)[Make](https://www.capterra.com/p/154278/Integromat/)[Zapier](https://www.capterra.com/p/130182/Zapier/)[Bardeen](https://www.capterra.com/p/10002563/Bardeen/) Review Source EB Eric B. RVP Business Supplies and Equipment Used the software for: 1-2 years ### "My review" December 9, 2020 3.0 Pros I could integrate all of my other Zoho apps to have everything run smoothly Cons Ultimately it wasn't a very smooth transition Review Source Brandon O. Owner Computer Software Used the software for: I used a free trial ### "An alternative to Zappier" April 16, 2019 5.0 Pros Zoho seems to copy a lot of other business. In this case Zappier. It doesn't have as many integration options but it's a great way to automate a workflow if you're doing it on a budget. Cons It could use more integrations to be competitive. Review Source Similar Products Featured