# Google Maps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Google Maps the right GIS solution for you? Explore 1835 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227511/Google-Maps/reviews --- Google Maps 4.7 (1835) [View alternatives](https://www.capterra.com/p/227511/Google-Maps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Google Maps Ease of use 4.8 Customer Service 4.3 ## Pros and Cons in Reviews Emma B Financial ControllerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I use it for area mapping, as it is also great for searching for restaurants, things to do, places of interest, etc., which makes it valuable for exploring new places with everything in one app.“ January 23, 2026 FM Flavio M Senior QA AnalystBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes integration between web browser searches and app does not happen as expected, so I need to re-search in app the destination I am going to, which is a bit annoying specially if you're dealing with postcodes and numbers that sometimes are hard to remember, so have to paste and copy.“ March 11, 2026 et eldho t battery test tecnitionElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Users value the ability to set specific "Depart at" or "Arrive by" times, which is particularly helpful for appointments or catching the last available transit.“ April 13, 2026 JB Jonathan B HR and Operations AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The biggest con about Google Maps at times is that it gives me a route but sometimes I'll do my own detour and the time will go down even more.“ December 18, 2025 no niamh o researcherE-Learning, 51 - 200 employeesUsed the software for: More than 2 years. “It has the most up to date maps and accurate times of journeys, showing alternative routes and routes with less and more traffic.“ March 10, 2026 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “What I don't like about Google Maps is the constant need to update the app, and it not working unless the app has been updated.“ March 31, 2026 SS Stephen S ManagerChemicals, 2 - 10 employeesUsed the software for: More than 2 years. “I like how Google maps gives you real time traffic updates as well as information on items in the road, stopped cars as well as speed traps.“ May 1, 2025 TH Tom H Insight ExecutiveMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “It doesn't always give accurate information regarding road closures or upcoming delays - a few times I have been told to exit because there is a closure but when I get to the junction, it is clear“ June 26, 2025 ## Showing most helpful reviews Showing 1-25 of 1835 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid H. CEO Furniture Used the software for: 2+ years ### "Google Maps Deliverd" March 28, 2026 5.0 Truly satisfied with the features for the software. It has never failed me and I will always continue to use Google Maps as my navigation tool. Pros Seamless and accurate navigation software to make new roads familiar. It provides real time estimated time of arrivals, different route options, and general mapping use, all for free on Google Maps. Cons Honestly not much. It is one of few perfect software's out there. Regardless of where you are in the world, Google Maps will find a way to get home, and that is a powerful tool. Review Source AZ Anthony Z. Oncology Clinician Medical Practice Used the software for: 2+ years ### "Not sure why I even use Waze, when Google Maps is available!" March 7, 2026 5.0 Overall, I prefer this 70/30 over Waze for daily use. In fact, I cannot think of a function where it falls short of Waze... that makes me wonder why I even use Waze! Pros The interface is simple, and consistent between android and my computer. Allowing me to search routes, including multistop routes, and then export them to my phone, is very helpful. Most useful, I think, are these functions: (1) being able to search a term, not just an addres se.g. "bus stops" or "shopping" - and have them highlighted (including bus routes, etc) is fantastic. (2) Being able to set modes of transport especially walking, and (3) remembering my parking spot, are major bonuses OVER Waze. (4) displaying the local speed limit, and pinging if I exceed it, keeps my on the right side of the law. Overall, a really easy, useful app. I should also add, it's also easier to add multiple stops on a route, which I like. Cons Sometimes, changing your mind and wanting to go back and enter a different route/destination is not as intuitive as I'd like. When using my Android phone for GPS, e.g., in a hire car, the font cannot be made larger. This means that someone like me, who wears reading glasses, must drive with my glasses on/off to read street names and route numbers. I wish they could be bigger. One last ask - a compass needle to show direction, would be useful. Review Source VR Verified Reviewer Doula Health, Wellness and Fitness Used the software for: 2+ years ### "I am very upset with this app" January 31, 2025 1.0 Pros It's easy to use. It looks nice. I like that the lighting adjusts automatically when dark vs. daytime. Cons It OFTEN will not give me the right directions, or not give me the fastest route. I will often be taken a longer way even though my settings are not set up as preferring fuel-efficient routes. Review Source eT eldho T. battery test tecnition Electrical/Electronic Manufacturing Used the software for: 2+ years ### "excellent..." April 13, 2026 5.0 Users value the ability to set specific "Depart at" or "Arrive by" times, which is particularly helpful for appointments or catching the last available transit.The platform is frequently used to research local businesses. High-quality reviews and photos from other users help travelers and locals make informed decisions about where to eat or shop. Pros Users love the "unmatched" Street View for virtually visiting locations before arriving. The 3D view allows users to see how a city fits together from different angles. Cons It occasionally suggests bizarre shortcuts through narrow alleys or private residential roads that aren't actually faster. Review Source SM Shawn M. Warehouse Health, Wellness and Fitness Used the software for: 2+ years ### "Google maps five stars" March 12, 2026 5.0 I have had nothing but a positive experience when using google maps it has made everyday travel so much easier for myself Highly recommend. Pros What I like most about google maps is that it always it is easy to use and that its mapping gets you to where you need to be every time. The features they offer are also really great. Cons I have not experienced nothing negative with Google maps. This is my go-to when I need to get somewhere I am not familiar with. Review Source nO niamh O. researcher E-Learning Used the software for: 2+ years ### "Best map software with accurate , reliable and fastest routes. " March 10, 2026 5.0 AMazing experience- i have 2 map applications and I only ever open Google maps as I prefer the layout and it's always reliable with journey times. Pros This is the default app i use everyday in my iphone. It has the most up to date maps and accurate times of journeys, showing alternative routes and routes with less and more traffic. It is free on my phone. I have used it successfully in multiple locations in Ireland, remote areas here and abroad. Cons I am not able to use it when I don't have internet. This would be fantastic if it could be used without internet. Review Source TO Thomas O. Financial Controller Investment Management Used the software for: 2+ years ### "The most user friendly map" March 8, 2026 5.0 I use Maps daily, in the car as a satnav, to find urban and suburban walking routes and to find nearby shops and restaurants. Pros Maps is an easy to use, free tool to get directions to your destination or to suggest places to visit. It's public transport suggestions give a useful estimate of how long train and bus journeys may take. Cons I am an avid hiker and would like to see better coverage of walking trails - however I understand that Google may prefer not to suggest more challenging trails to the average user. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 1-2 years ### "Top tier directions " March 8, 2026 5.0 My overall experience is that this app is great customer support is good with me the area map is perfect as well Pros I love Google Maps the features are great the mapping is good and it gives good directions I really love this app Cons What I dislike is nothing I love it all for real ain’t nothing I can say bad about it good reviews only Review Source VR Verified Reviewer Leasing Consultant Real Estate Used the software for: 2+ years ### "Detailed and Accurate but is constantly updating " March 31, 2026 4.0 It does not cost money to download and use the app for Google Maps and the directions are pretty accurate and detailed, so it has mostly been a positive overall experience. However, I suggest having a feature where you can use the app even without the most recent suggested update so that it's usable at all times. Pros What I like most about Google Maps is that it is detailed in directions, which I find very useful as a commuter, especially if I need to switch between stops during a bus or metro ride. Cons What I don't like about Google Maps is the constant need to update the app, and it not working unless the app has been updated. Review Source VR Verified Reviewer Driver Airlines/Aviation Used the software for: 6-12 months ### "Love Google Maps" March 2, 2026 5.0 Pros Best area mapping app out there, updated on detours, blocked roads. Also offers different routes of transportation Cons Glitches sometimes due to updates, will literally be updating in the middle of usage which can be very dangerous Review Source JFR Joe Felix R. Entertainer Entertainment Used the software for: 1-2 years ### "Google Maps. It's not just a Map. It's a convenience to life itself!" October 3, 2025 5.0 If there is ever anything you need to know about your local area, or your local stores, I guarantee you will find it on Google Maps. This application is free for anyone to use so long as they have internet access. It's very simple to understand, just type in what you're looking for an let Google Maps do the rest. For example, if you're looking for a Pizza place, just type in Pizza and Google Maps will get you the location of all the Pizza places near you. It will tell you how far away, and it will even give you turn by turn instructions of how to get their on foot, bike, or car. Thanks to the support of the people who use Google Maps, you'll find users leaving helpful reviews to help you determine good businesses from bad business. Google Maps even has a program to reward good reviewers by making them Local Guides which there's ten levels of. The more pictures and reviews you leave as a Local Guide, the more points you get towards leveling up. If you see inconsistencies in a map, you can always suggest an edit to help update the map. Google Maps isn't just a simple map. It's a constantly changing/updating Maps that serves as a major convenience to the user's day to day life. I speak as a Level 8 local guide myself. If you haven't tried Google Maps out, I suggest you go try it and see how much of a convenience it really is! Pros Google Maps thanks to the users who use it is constantly updating. If you're looking for a specific kind of place, Google Maps will tell you where to find it as well as step by step instructions how to get their. The Reviews are there to help you figure out good businesses from bad businesses. Furthered even more by the Local Guide program. You can even suggest edits to the map if something isn't as it actually appears to be. Cons Google Maps does have a lot of botted reviews there for businesses that aren't doing good in hopes to improve their Star Rating. Review Source JR Jessica R. Head AP, Fleet Manager Construction Used the software for: 2+ years ### "The only gps you will ever need. " May 1, 2025 5.0 I have used Google Maps since it was first released and have seen it improve over the years, always for the better. It is backed by the power of Google, linking your web searches to the program seamlessly. The features are incredibly helpful like speed monitoring, traffic sensing, ability to customize routes by a number of filters all make the driving experience easier. The offline maps feature is amazing for drivers in rural areas where signal is not as strong which is invaluable. Pros I appreciate the reliability of Google Maps. It is always being updated and users can even give updates on accidents and traffic. It is intuitive and always gets me where I need to go. The ability to download maps for offline use just increases the reliability of the program. You have the security of knowing you will still be able to find your destination even without service. Cons Every once in a while I feel the algorithm will choose a very strange route just to avoid a very small and reasonable amount of traffic, making the trip longer than it needed to be. Review Source DY David Y. Owner Arts and Crafts Used the software for: 2+ years ### "Know where to go, before you go" October 15, 2025 5.0 As I said, I use Google Maps almost every day as it is readily available with no separate app to download, as it's part of the overall Google suite. Pros I have used Google Maps extensively and found the features easy to use to help me navigate to an area unknown to me before, particularly for destinations never visited before. The directions have always been spot-on and the mapping features allow me to zoom in as if I were on the road itself, getting a birds-eye view and street view of where I need to go. When it comes to value for money - it's a free-to-use app, so it costs you nothing to use, and I have never had to use the customer support facility as it is so easy to use. Cons Certain parts of the maps are not updated every year, in particular the birds-eye view, but this is a very minor issue. Review Source VR Verified Reviewer Everything Digital - Marketing, Admin, Social Media, Graphics Retail Used the software for: 2+ years ### "Google Maps is highly recommended for safety and history tracking" May 8, 2025 5.0 For the most part, it only let me down a few times. It gets me where I need to be and gets my customers to my businesses Pros I like being able to integrate Google Maps into my digital products and marketing campaigns. As a driver, I love that Google Maps detects traffic and other activity and tries to make driving safer. I also love that it tracks my timeline and travels. It has proven to people how many miles I have traveled in a short time :) Cons I hate that it can send you into a lake or a river or off a bridge if it hasn't been updated for an area. Other than that, I've really not been unhappy with it. Review Source MS Maggie S. Resident Assistant Education Management Used the software for: 2+ years ### "Online and Offline Navigation Tool" July 24, 2025 5.0 Pros Google Maps is a platform which provides navigation that is constantly updating, such as for current traffic or new construction, and allows using to map their own area and download it for offline use. Cons When Google Maps has a bug, for example when it did not sync with Android Auto, it took days to fix and then even more time to update through Android Auto. Review Source Elizabeth O. Lead dispatcher-administrative Transportation/Trucking/Railroad Used the software for: 2+ years ### "The A-1 of location maps! " February 9, 2025 5.0 I love this app so much! After moving across the country twice, this app has become my go to for all my directional, and curiosity needs. Pros Long distance road trips have never been easier! Cons No cons abouts this whatsoever! Seriously the best trip mapping app on the market Review Source Tanya D. President Retail Used the software for: 2+ years ### "Google Maps Rock" August 22, 2025 5.0 I love it. Keeps me up to do on my ETA, lets me select alternate routes if for example I don't want to take the highway Pros I like google maps since it helps me get to clients homes and show the best routes to avoid traffic, construction and accidents. Cons I cannot think of anything that I do not like about google maps. It is very helpful and a great invention. Review Source VR Verified Reviewer Co Founder Human Resources Used the software for: 2+ years ### "Map your way through life " February 11, 2025 4.0 Overall it's been a good experience and I would recommend it Pros It is simple to use and has been effective when I travel Cons It doesn't always get the directions right and sometimes does not recognize construction Review Source PS Parker S. CEO Music Used the software for: 1-2 years ### "Great For Navigating - more simple than Apple Maps" December 3, 2025 4.0 Overall, I mainly use this at work to identify structures and to see how big they are. I like the constant updating within the app to ensure were looking at the most recent and up-to-date items. Pros A bit childish, but I do like the tiny little car that serves as the placeholder for where you are on the map. I also liked how interactive you could be with the app and how immersive you could get into the features and navigation. Cons Compared to Apple maps, it seems like a bit simplified and bland. Other than that, I don't have really any cons with the app itself Review Source CZ Collett Z. Owner operater Consumer Services Used the software for: 2+ years ### "My favorite navigational tool" April 4, 2025 5.0 My overall experience is a 10-star rating even though they offer five I use everyday with at least eight locations to navigate to and I do it without any frustration. Pros Ease of operation accuracy fuel estimation added stops and voice guidance Cons I have no dislikes or frustrations with Google maps I used everyday and use with ease. Review Source SS Shubham S. Swiggy delivery boy Food & Beverages Used the software for: 2+ years ### "My google map review" December 12, 2024 4.0 I use this app in my daily life i am bike rider and swiggy food delivery boy too so this app is like a godfather to me because it navigates me to reach the pickup location where i will picku the food for the client and the it shows me how to reach the client destination correctly but sometimes it shows wrong navigation too some places on this app are not correctly metioned on this app so i have to ask people in the belongings for the perfect address of my client it also shows perfect time and spot at what time i will reach there or it shows this route has traffic or have some construction work going on ! And it also saves tolls tax too Pros The best about this app is it gives you icon for your tracking at time of gps ( like car truck) its cool kinda cool ! And real time like what time i will reach the destination i usually use this app everyday because iam bike rider i love to explore places around me so use it for navigation its like a part of my life Cons The dark mode is pretty cool i prefer using this app because the user interface is easy and shows the correct location on the map Review Source PG Patrick G. Teamlead SEO Retail Used the software for: 1-2 years ### "Google Maps - Must have to start" July 9, 2025 4.0 In general fine. Easy UX and mangement of Entries. No hidden billing or premium stuff. Easy to set up and optimize. Pros High visibility for local Businness in fact for free. A must have for every company. Most efficent way to get new customers and inform existing Customers. Cons Limited control over listings: Even as a verified business, your control over what appears (e.g. photos, user-generated content, suggested edits) is limited. It can undermine brand consistency. Spam and fake listings: Despite improvements, spammy or fake business profiles still clutter Maps, especially in competitive niches like locksmiths or legal services. Review Source SG Summer G. Office Employee Construction Used the software for: 2+ years ### "Great addition!" April 23, 2025 5.0 My favorite maps app. Very easy to understand and can be used for more than just directions. We frequently use it to look at buildings that we will be doing construction projects for rather than having to take time to drive there for something simple when we were provided with no photos. Pros This is the only Maps software I will use. The road alert notifications are my favorite. Great for new drives who need as many details as possible when driving. Cons I have no complaints, only maps app I will use and have been using for the last 6 years. Review Source MTN Min Thura N. Civil Engineer Civil Engineering Used the software for: 1-2 years ### "Google Maps Is Reliable and Easy to Use: It Makes Area Mapping Smooth" August 6, 2025 5.0 Pros Google Maps is the most appropriate mapping solution that helps us navigate every corner of the world easily. It is an easy to use tool whose features are vital when it comes to directions and area mapping. Cons The reliability of Google Maps makes it a superb tool. I am highly impressed by how amazing Google Maps has been. Review Source HA Henri A. Coach Education Management Used the software for: 1-2 years ### "Find your way to clients" April 30, 2025 5.0 I have Google Maps on my iPhone as an app. Just open the app, type the location and wait for the routs. Then decide or follow Google, which is always the better solution. Pros It helps me a lot of finding my way quickly to clients. The traffic news is accurate. Cons Without internet, I feel lost. You need the internet, for me, Bluetooth is sometimes not working. 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