--- title: "Google Maps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Google Maps the right GIS solution for you? Explore 1851 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227511/Google-Maps/reviews/" page_type: "reviews" language: "en" --- Google Maps 4.7 (1851) [View alternatives](https://www.capterra.com/p/227511/Google-Maps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Google Maps Ease of use 4.8 Customer Service 4.3 ## Pros and Cons in Reviews et eldho t battery test tecnitionElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Users value the ability to set specific "Depart at" or "Arrive by" times, which is particularly helpful for appointments or catching the last available transit.“ April 13, 2026 FM Flavio M Senior QA AnalystBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes integration between web browser searches and app does not happen as expected, so I need to re-search in app the destination I am going to, which is a bit annoying specially if you're dealing with postcodes and numbers that sometimes are hard to remember, so have to paste and copy.“ March 11, 2026 no niamh o researcherE-Learning, 51 - 200 employeesUsed the software for: More than 2 years. “It has the most up to date maps and accurate times of journeys, showing alternative routes and routes with less and more traffic.“ March 10, 2026 BK Brad K Gigawatt AI - Founder and Executive ChairmanInformation Services, 11 - 50 employeesUsed the software for: More than 2 years. “The application has become particularly power-hungry regarding smartphone resources and battery life, forcing the use of a car charger constantly during long trips.“ July 5, 2026 Emma B Financial ControllerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I use it for area mapping, as it is also great for searching for restaurants, things to do, places of interest, etc., which makes it valuable for exploring new places with everything in one app.“ January 23, 2026 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “What I don't like about Google Maps is the constant need to update the app, and it not working unless the app has been updated.“ March 31, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: More than 2 years. “Its additional features like business insights and route customization make it more than just a navigation tool—it’s a complete tr“ May 21, 2026 RR Rebecca R Production managerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “In areas with weak signal or poor GPS accuracy, directions can lag or briefly become unreliable.“ April 27, 2026 ## Showing most helpful reviews Showing 1-25 of 1851 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid H. CEO Furniture Used the software for: 2+ years ### "Google Maps Deliverd" March 28, 2026 5.0 Truly satisfied with the features for the software. It has never failed me and I will always continue to use Google Maps as my navigation tool. Pros Seamless and accurate navigation software to make new roads familiar. It provides real time estimated time of arrivals, different route options, and general mapping use, all for free on Google Maps. Cons Honestly not much. It is one of few perfect software's out there. Regardless of where you are in the world, Google Maps will find a way to get home, and that is a powerful tool. Review Source SS Samuel S. CoFounder Real Estate Used the software for: 1-2 years ### "Reliable Navigation With Much More Than Just Directions" August 18, 2026 5.0 Overall, Google Maps has been extremely reliable for both personal and business use. We use it for navigation, finding locations, planning routes, and sharing precise locations with other people. The combination of mapping, traffic information, Street View, reviews, and business listings makes it much more than a basic navigation application. Pros The combination of accurate directions, detailed maps, business information, and real-time traffic data makes Google Maps extremely useful. It is easy to search for a destination, compare routes, and quickly find nearby businesses or services. Cons Directions and business information are not always completely accurate, particularly in rural or remote areas. User-submitted information such as opening hours, addresses, or road access can occasionally be outdated. Review Source hJ hailey J. Data Scientist Computer Software Used the software for: 2+ years ### "Prefer apple maps but it's good otherwise" June 13, 2025 3.0 Pros I like how it looks and most of the features like speed trap notifications and more like that!!!!!!! Cons I prefer Apple Maps, I've found Google Maps to be more on the screen and distracting and will often miss turns. It is not always up to date either Review Source PB Philip B. Founder Marketing and Advertising Used the software for: 2+ years ### "This app makes everything easier. " August 17, 2026 5.0 I've used Google Maps for about 10 years. It's helped me navigate cities across the world. It's helped me collate lists for travel experiences, including things to do, places to go, and things to see. It's been a fantastic tool. Pros I love Google Maps because it's a free app that allows me to find new things to do and new restaurants, as well as navigate my own city and other places that I go to. Cons Honestly, there's very little to dislike about Google Maps. It's so easy to use. Sometimes I wonder whether, when I'm looking at new restaurants to go to and I'm solely going off Google reviews, there's an element of groupthink. That means I go to the same places as everyone else, and maybe I don't discover the hidden gems that perhaps don't have many reviews on Google. Review Source EL Eduardo L. Safety Coordinator II Construction Used the software for: 2+ years ### "Map Your Trips with Google Maps" August 17, 2026 5.0 My overall experience with Google Maps has been really positive. I use it a lot for getting directions, finding new places, and checking out restaurants or businesses nearby. The directions are usually accurate, and I like being able to see reviews, photos, and hours before going somewhere. It’s simple, convenient, and saves me a lot of time. Every now and then the routes aren’t perfect, but overall, Google Maps has made getting around much easier. I’d definitely recommend it to anyone who wants a reliable and easy-to-use navigation app. Pros Google Maps is honestly one of those apps I use all the time. It makes getting around super easy, whether I’m driving somewhere new, walking around, or just trying to find a good place nearby. The directions are usually accurate, and I really like being able to check reviews, hours, photos, and busy times before going somewhere. It’s simple, convenient, and saves me a ton of time. Overall, Google Maps is incredibly useful and reliable, and I’d definitely recommend it to anyone who wants an easy way to navigate and explore new places. Cons One downside of Google Maps is that the directions aren’t always perfect. Sometimes it can send you through a slower route or suggest a road that’s unexpectedly busy. The app can also feel a little overwhelming with all the different options and information. Still, these issues don’t happen too often, and overall it’s a really useful app for getting around Review Source AM Anna M. Sales and Marketing Manager Staffing and Recruiting Used the software for: 2+ years ### "Google Maps is Easy to Use and Simple to Implement" August 11, 2026 5.0 To be sincere, Google Maps has been an exceptional mapping and navigation tool. The experience is amazing. Pros Google Maps is a friendly and easy to install platform that makes navigation smooth and effective. Google Maps gives us value for money because it saves us time. Cons I have zero dislikes for Google Maps. Google Maps has been so dependable and helpful to my team and I. Review Source BK Brad K. Gigawatt AI - Founder and Executive Chairman Information Services Used the software for: 2+ years ### "Google Maps" July 5, 2026 5.0 Flawless punctuality and zero logistical stress. This tool removes the unknown when traveling for business in unfamiliar cities, allowing total focus on the goals of the upcoming meeting. Pros Even for a digital services company, physical meetings with local partners or traveling for conferences remain crucial. Google Maps is a complete success for optimizing schedules. The precision of real-time route calculations, taking traffic and road incidents into account, ensures arriving at every business meeting exactly on time. I also appreciate searching for nearby services (restaurants for business lunches, parking) and the integration of client reviews to choose the best meeting locations. Cons The application has become particularly power-hungry regarding smartphone resources and battery life, forcing the use of a car charger constantly during long trips. Review Source MY Mackenzie Y. Siding and Admin Coordinator Construction Used the software for: 2+ years ### "Effective app" July 6, 2026 4.0 Pros This application is easy to use and has a clear map that is easy to follow. Always gives me the fastest route. Cons Sometimes when trying to find something it pulls places from way farther than what would be closest. Review Source JG Jessee G. Director of Media Media Production Used the software for: 2+ years ### "The indispensable guide to plan" July 14, 2026 5.0 Pros Google Maps is an indispensable marketing logistics tool in media production. When preparing a documentary shoot or a report, I use Street View to remotely analyze the lighting Cons in some remote or international locations, offline navigation maps are not always perfectly up to date, which has occasionally caused us logistics scares while traveling to isolated shooting locations. Review Source SR Shawn R. Graphic Design - Art and Creative Direction Marketing and Advertising Used the software for: 2+ years ### "The navigation guide" July 28, 2026 5.0 Pros I can no longer manage my personal travel without this app. Real-time route accuracy, live traffic updates, and alternative route suggestions during congestion save precious time. Cons Battery drain and mobile data consumption are quite high during long GPS navigation sessions. The most comprehensive and reliable mapping application on the market. Review Source JFR Joe Felix R. Entertainer Entertainment Used the software for: 1-2 years ### "Google Maps. It's not just a Map. It's a convenience to life itself!" October 3, 2025 5.0 If there is ever anything you need to know about your local area, or your local stores, I guarantee you will find it on Google Maps. This application is free for anyone to use so long as they have internet access. It's very simple to understand, just type in what you're looking for an let Google Maps do the rest. For example, if you're looking for a Pizza place, just type in Pizza and Google Maps will get you the location of all the Pizza places near you. It will tell you how far away, and it will even give you turn by turn instructions of how to get their on foot, bike, or car. Thanks to the support of the people who use Google Maps, you'll find users leaving helpful reviews to help you determine good businesses from bad business. Google Maps even has a program to reward good reviewers by making them Local Guides which there's ten levels of. The more pictures and reviews you leave as a Local Guide, the more points you get towards leveling up. If you see inconsistencies in a map, you can always suggest an edit to help update the map. Google Maps isn't just a simple map. It's a constantly changing/updating Maps that serves as a major convenience to the user's day to day life. I speak as a Level 8 local guide myself. If you haven't tried Google Maps out, I suggest you go try it and see how much of a convenience it really is! Pros Google Maps thanks to the users who use it is constantly updating. If you're looking for a specific kind of place, Google Maps will tell you where to find it as well as step by step instructions how to get their. The Reviews are there to help you figure out good businesses from bad businesses. Furthered even more by the Local Guide program. You can even suggest edits to the map if something isn't as it actually appears to be. Cons Google Maps does have a lot of botted reviews there for businesses that aren't doing good in hopes to improve their Star Rating. Review Source BA BISHNU A. Project Engineer Construction Used the software for: 2+ years ### "Google Maps: Must have" February 9, 2026 5.0 I really like Google Maps. This is my go-to navigation tools for my personal use to even professional use. Even for a site visit, or visiting to a new location, I use Google Maps. Constant ads annoy but the pros easily outweigh cons. Pros Most liked: its ease of use. I started my online navigation journey with Google Maps. So, I find this extremely useful and easy to use. Real time traffic update like "Police reported ahead" is what I liked the most. From day to day use to even sharing a location, real-time reports I use google Maps. Cons Least liked: the constant display of ads over this app. Since, this is one of the products of Google, it is understandable. But still, it's annoying. Review Source TO Thomas O. Financial Controller Investment Management Used the software for: 2+ years ### "The most user friendly map" March 8, 2026 5.0 I use Maps daily, in the car as a satnav, to find urban and suburban walking routes and to find nearby shops and restaurants. Pros Maps is an easy to use, free tool to get directions to your destination or to suggest places to visit. It's public transport suggestions give a useful estimate of how long train and bus journeys may take. Cons I am an avid hiker and would like to see better coverage of walking trails - however I understand that Google may prefer not to suggest more challenging trails to the average user. Review Source Aasil I. Tax Accountant Accounting Used the software for: 2+ years ### "Life saver " August 18, 2025 5.0 Best life saver. Travel anywhere in the world or in the city and google maps will always save you out. Pros i love everything about it. It has made life so easy. cant imagine my life without google maps. best life saver. Cons everything I like, sometimes the map makes mistake and shows a longer route but somewhat solves the problem. Review Source JM JIGAR M. Clinical research Coordinator Hospital & Health Care Used the software for: 2+ years ### "Google Map Travel Companion" July 25, 2025 4.0 The app is very easy to use, and real-time navigation helps to get updates on traffic. I am commuting, traveling abroad, exploring new restaurants, or checking out real estate, Google Maps offers a dependable and feature-rich experience. Pros it will share current traffic situations, support public transport specially walking, biking, driving, and public transit bus routes. Cons Inaccurate Business address if they are closed or relocated. Extended use can be draining battery life of mobile devices. Review Source CH Cylei H. Graphic Design Broadcast Media Used the software for: 2+ years ### "All about Google Maps" December 25, 2025 5.0 My experience with Google Maps has been very great. I use Google Maps every time I drive a great distance from home. Pros What I like most about Google Maps Is Its navigation and easy features. The mapping Is great and comes in handy. Cons What I like least about Google Maps Is how sometimes It takes a minute to load. Other than that, Google Maps works well Review Source Nathaniel H. Process Engineer Automotive Used the software for: 2+ years ### "Google Maps - Web Mapping Platform" April 8, 2025 5.0 I have been using Google Maps for years now, into the double digits. A lot of advances in the technology has occurred in that time, which has kept making Google Maps that much better. Pros What I like most about Google Maps is that personally I find it to offer the fastest routes of travel compared to Google Maps competitors. Time and time again when I use Google Maps I find that I can trust it to find the fastest route and have an ETA that is always spot on. Cons Although it is getting better, I think competitors of Google Maps allow more user instructiveness in how individuals can input road conditions and such. Review Source EH Elizabeth H. Myself Research Used the software for: 1-2 years ### "Google Maps - love it" December 19, 2025 5.0 Overall I am very happy. I wish when I ask ChatGPT to send me a map, it is a google map that actually has the coordinates you were talking about. Pros I love google maps. I use it on a daily basis usually to figure out how to get from one location to the next....away from home. Cons When you are actually navigating a location, its response to change directions....especially in NYC gets tricky. Review Source GC Garnet C. Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Can't go wrong with Google Maps" June 12, 2025 5.0 One of my favourite apps for reliability and accuracy when navigating to destinations. Easy with my old position to navigate to unfamiliar location and get there with ease and trust in the directions from the app. Pros Accurate directions, realtime updates from other users indicating road closures or traffic jams. Super reliable app! Cons Only (minor) complaint is sometimes it will go into walk mode immediately instead of drive mode if it thinks you're close enough when inputting destination. it is purely preference not fault of the application. Review Source PS Parker S. CEO Music Used the software for: 1-2 years ### "Great For Navigating - more simple than Apple Maps" December 3, 2025 4.0 Overall, I mainly use this at work to identify structures and to see how big they are. I like the constant updating within the app to ensure were looking at the most recent and up-to-date items. Pros A bit childish, but I do like the tiny little car that serves as the placeholder for where you are on the map. I also liked how interactive you could be with the app and how immersive you could get into the features and navigation. Cons Compared to Apple maps, it seems like a bit simplified and bland. Other than that, I don't have really any cons with the app itself Review Source MG Milagros G. Beauty Salon - Content creator and Social Media Manager Consumer Services Used the software for: 2+ years ### "Reliable and Essential for My Salon and Clients" May 25, 2025 5.0 Google Maps has been essential for my salon. It brings in new clients, helps with visibility, and makes it easy for people to leave reviews and find us fast. I also use it personally to explore businesses nearby, and my clients often mention how easy it was to find us thanks to Maps. Pros What I like most about Google Maps is how easy it makes it for new clients to find my salon. The location, photos, reviews, and directions help build trust before they even arrive. I also love how it lets me update my business info, hours, and post promotions quickly. Cons Sometimes, suggested edits or changes from users can be inaccurate, and it takes time to fix. Also, occasional issues with pin location accuracy can confuse new clients. Review Source JK James K. Manager Marketing and Advertising Used the software for: 2+ years ### "Great mapping tool" September 19, 2025 5.0 Pros Great product with many intergrated features that allow us to layer our own data into the map tool, strong direction solution too Cons Some area mapping does not refresh as frequently as it could and some intergrations are slower refreshed Review Source Elizabeth O. Lead dispatcher-administrative Transportation/Trucking/Railroad Used the software for: 2+ years ### "The A-1 of location maps! " February 9, 2025 5.0 I love this app so much! After moving across the country twice, this app has become my go to for all my directional, and curiosity needs. Pros Long distance road trips have never been easier! Cons No cons abouts this whatsoever! Seriously the best trip mapping app on the market Review Source WMB Wesley M. B. Digital Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "Google Maps Is different like you are different." June 12, 2025 5.0 The ability to pin, share, and visually explore locations made our events less difficult to plan, and our team more comfortable in the field. Pros In addition to navigation, we use Google Maps to label our community event sites, assess accessibility, and score local partners we work with. Our volunteers like to get a street view, so are better prepared when they hit unfamiliar territory. Cons Reliability in rural zones, or in underdeveloped areas, isn’t always ideal, which can render logistics of outreach complicated. Review Source VR Verified Reviewer Co Founder Human Resources Used the software for: 2+ years ### "Map your way through life " February 11, 2025 4.0 Overall it's been a good experience and I would recommend it Pros It is simple to use and has been effective when I travel Cons It doesn't always get the directions right and sometimes does not recognize construction Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.