--- title: "Google Maps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Google Maps the right Route Planning solution for you? Explore 1854 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227511/Google-Maps/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Google Maps 4.7 (1849) [View alternatives](https://www.capterra.com/p/227511/Google-Maps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Google Maps Ease of use 4.8 Customer Service 4.4 ## Pros and Cons in Reviews SS Samuel S CoFounderReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “The combination of accurate directions, detailed maps, business information, and real-time traffic data makes Google Maps extremely useful.“ August 18, 2026 BK Brad K Gigawatt AI - Founder and Executive ChairmanInformation Services, 11 - 50 employeesUsed the software for: More than 2 years. “The application has become particularly power-hungry regarding smartphone resources and battery life, forcing the use of a car charger constantly during long trips.“ July 5, 2026 Emma B Financial ControllerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I use it for area mapping, as it is also great for searching for restaurants, things to do, places of interest, etc., which makes it valuable for exploring new places with everything in one app.“ January 23, 2026 FM Flavio M Senior QA AnalystBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes integration between web browser searches and app does not happen as expected, so I need to re-search in app the destination I am going to, which is a bit annoying specially if you're dealing with postcodes and numbers that sometimes are hard to remember, so have to paste and copy.“ March 11, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: More than 2 years. “Its additional features like business insights and route customization make it more than just a navigation tool—it’s a complete tr“ May 21, 2026 JB Jonathan B HR and Operations AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The biggest con about Google Maps at times is that it gives me a route but sometimes I'll do my own detour and the time will go down even more.“ December 18, 2025 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: More than 2 years. “Real-time traffic updates, accurate ETAs, and multiple route options make commuting and travel much easier.“ May 21, 2026 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “What I don't like about Google Maps is the constant need to update the app, and it not working unless the app has been updated.“ March 31, 2026 ## Showing most helpful reviews Showing 1-25 of 1849 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sr. Accountant Used the software for: 1-3 years ### "My Go-To Guide for Finding Places and Avoiding Wrong Turns" October 30, 2026 5.0 My overall experience with Google Maps has been excellent. It's one of the most useful apps for everyday life because it combines navigation, traffic updates, location searches, and reviews in one place. I like how easy it is to find places, save favourite locations, and plan routes before heading out. The interface is straightforward, and the free features offer excellent value. Although address accuracy and route suggestions can occasionally be improved, Google Maps remains a reliable companion for exploring new places and getting where I need to go. Pros What I like most about Google Maps is how convenient it makes getting around, whether I'm exploring a new place, finding a nearby restaurant, or planning a weekend outing. I use it to check directions, compare routes, estimate travel times, and discover places worth visiting. The street view feature is especially helpful because I can get a better idea of what a location looks like before arriving. I also appreciate the reviews, photos, business hours, and location details shared by other users. It saves me time and makes planning trips much easier. Cons Sometimes the estimated arrival time changes unexpectedly, especially when traffic conditions change. I've also noticed that some business hours, addresses, or place details can be outdated. In unfamiliar areas, GPS directions aren't always perfect, and occasionally the suggested route isn't the most convenient one. I would appreciate more accurate information for smaller businesses and a simpler way to report incorrect locations or outdated details. Review Source Mecanicien minier Used the software for: 3-5 years ### "Handy for finding your way" October 13, 2026 5.0 Pros Google Maps is mainly useful to me for quickly finding an address or planning a route to a place I don’t know. The directions are quite clear, and I also like being able to save certain places so I can find them easily later. Cons The information for some places is not always up to date, especially when a business changes its opening hours or location. Review Source Office Manager Used the software for: 3-5 years ### "Google Maps is Great" October 5, 2026 4.0 Overall, I enjoy Google Maps. It generally will get me where I need to be in the shortest distance possible. Pros Google Maps is great because it keeps real time updates and traffic flow information handy. When needing accurate time management, this is the app to use. Cons Sometimes, Google Maps gets confused and will send me to strange places or odd routes. This never happens with anyone else I know but coworkers have witnessed it on my gps. It is very strange. Review Source CoFounder Used the software for: 1-3 years ### "Reliable Navigation With Much More Than Just Directions" August 19, 2026 5.0 Overall, Google Maps has been extremely reliable for both personal and business use. We use it for navigation, finding locations, planning routes, and sharing precise locations with other people. The combination of mapping, traffic information, Street View, reviews, and business listings makes it much more than a basic navigation application. Pros The combination of accurate directions, detailed maps, business information, and real-time traffic data makes Google Maps extremely useful. It is easy to search for a destination, compare routes, and quickly find nearby businesses or services. Cons Directions and business information are not always completely accurate, particularly in rural or remote areas. User-submitted information such as opening hours, addresses, or road access can occasionally be outdated. Review Source Safety Coordinator II Used the software for: 3-5 years ### "Map Your Trips with Google Maps" August 18, 2026 5.0 My overall experience with Google Maps has been really positive. I use it a lot for getting directions, finding new places, and checking out restaurants or businesses nearby. The directions are usually accurate, and I like being able to see reviews, photos, and hours before going somewhere. It’s simple, convenient, and saves me a lot of time. Every now and then the routes aren’t perfect, but overall, Google Maps has made getting around much easier. I’d definitely recommend it to anyone who wants a reliable and easy-to-use navigation app. Pros Google Maps is honestly one of those apps I use all the time. It makes getting around super easy, whether I’m driving somewhere new, walking around, or just trying to find a good place nearby. The directions are usually accurate, and I really like being able to check reviews, hours, photos, and busy times before going somewhere. It’s simple, convenient, and saves me a ton of time. Overall, Google Maps is incredibly useful and reliable, and I’d definitely recommend it to anyone who wants an easy way to navigate and explore new places. Cons One downside of Google Maps is that the directions aren’t always perfect. Sometimes it can send you through a slower route or suggest a road that’s unexpectedly busy. The app can also feel a little overwhelming with all the different options and information. Still, these issues don’t happen too often, and overall it’s a really useful app for getting around Review Source Founder Used the software for: 3-5 years ### "This app makes everything easier. " August 18, 2026 5.0 I've used Google Maps for about 10 years. It's helped me navigate cities across the world. It's helped me collate lists for travel experiences, including things to do, places to go, and things to see. It's been a fantastic tool. Pros I love Google Maps because it's a free app that allows me to find new things to do and new restaurants, as well as navigate my own city and other places that I go to. Cons Honestly, there's very little to dislike about Google Maps. It's so easy to use. Sometimes I wonder whether, when I'm looking at new restaurants to go to and I'm solely going off Google reviews, there's an element of groupthink. That means I go to the same places as everyone else, and maybe I don't discover the hidden gems that perhaps don't have many reviews on Google. Review Source Photographer Agent Used the software for: 3-5 years ### "Google Maps" August 14, 2026 5.0 Pros Lors de missions de service design impliquant une dimension territoriale, comme l'aménagement d'un point de vente ou l'étude d'un parcours client physique, Google Maps aide à visualiser rapidement l'environnement d'un lieu. Le partage de localisation avec l'équipe facilite aussi l'organisation des visites terrain en amont d'un projet. Cons Google Maps reste assez généraliste et ne remplace jamais une vraie immersion terrain, essentielle en service design pour observer les usages réels. Review Source Founder Used the software for: Less than 1 year ### "A great product " August 13, 2026 5.0 Pros The google maps learning curve was very simple to use and learn. It is a great value for money. It gets you from point A to point B. I love how simple it is to tie in my business address and have it listed on here for customers to find. Cons The thing i like the lease about this is sometimes and can feel like the maps is a bit overwhelming and the interface sometimes does not feel clean. Review Source FS Francesco S. Sales and Marketing Manager Used the software for: 3-5 years ### "Google Maps is Easy to Use and Simple to Implement" August 12, 2026 5.0 To be sincere, Google Maps has been an exceptional mapping and navigation tool. The experience is amazing. Pros Google Maps is a friendly and easy to install platform that makes navigation smooth and effective. Google Maps gives us value for money because it saves us time. Cons I have zero dislikes for Google Maps. Google Maps has been so dependable and helpful to my team and I. Review Source Conseillère en immobilier - Capifrance Used the software for: 3-5 years ### "Un outil précieux pour la localisation" August 12, 2026 5.0 Pros Dans le secteur immobilier, Google Maps s'utilise quasiment tous les jours pour repérer l'emplacement des biens, vérifier la proximité des commerces, écoles ou transports en commun avant de rédiger une annonce. Cons Dans certaines zones rurales ou moins urbanisées, les données peuvent manquer de précision ou ne pas être à jour, ce qui oblige parfois à vérifier certaines informations sur place. Review Source Manager Used the software for: 3-5 years ### "Google Maps Is A Life Saver" May 5, 2025 5.0 Honestly Google maps is amazing. Do you remember having the old Garmin navigations? Those are very Stone age. With Google maps you get that real time traffic update and reroute. When there's construction on the road Google maps will notify you of the best route. Pros I like how Google maps gives you real time traffic updates as well as information on items in the road, stopped cars as well as speed traps. This app is an absolutely lifesaver. Cons The estimated fee for the tolls was off by a little bit with that being said it's not Google's fault the toll roads raised the rates Switched from [XMap](https://www.capterra.com/p/92431/XMap/) Because the Google has active tracking. It makes life so much easier. Review Source Data Scientist Used the software for: 3-5 years ### "Prefer apple maps but it's good otherwise" June 17, 2025 3.0 Pros I like how it looks and most of the features like speed trap notifications and more like that!!!!!!! Cons I prefer Apple Maps, I've found Google Maps to be more on the screen and distracting and will often miss turns. It is not always up to date either Review Source Childminder Used the software for: 1-3 years ### "Never lost with google maps." April 9, 2025 5.0 I use maps almost daily. I love the optuin to see the traffic updates and being able to uss the satelite version when explorong a new area before we travel there. Pros Its easy to use and navigate. Its clear mapping and functions. Cons I dont have a fault with the app at all. Switched from [XMap](https://www.capterra.com/p/92431/XMap/) Easier on my phone and and no longer needed the extra device. Review Source Gigawatt AI - Founder and Executive Chairman Used the software for: 3-5 years ### "Google Maps" July 6, 2026 5.0 Flawless punctuality and zero logistical stress. This tool removes the unknown when traveling for business in unfamiliar cities, allowing total focus on the goals of the upcoming meeting. Pros Even for a digital services company, physical meetings with local partners or traveling for conferences remain crucial. Google Maps is a complete success for optimizing schedules. The precision of real-time route calculations, taking traffic and road incidents into account, ensures arriving at every business meeting exactly on time. I also appreciate searching for nearby services (restaurants for business lunches, parking) and the integration of client reviews to choose the best meeting locations. Cons The application has become particularly power-hungry regarding smartphone resources and battery life, forcing the use of a car charger constantly during long trips. Review Source Entertainer Used the software for: 1-3 years ### "Google Maps. It's not just a Map. It's a convenience to life itself!" October 13, 2025 5.0 If there is ever anything you need to know about your local area, or your local stores, I guarantee you will find it on Google Maps. This application is free for anyone to use so long as they have internet access. It's very simple to understand, just type in what you're looking for an let Google Maps do the rest. For example, if you're looking for a Pizza place, just type in Pizza and Google Maps will get you the location of all the Pizza places near you. It will tell you how far away, and it will even give you turn by turn instructions of how to get their on foot, bike, or car. Thanks to the support of the people who use Google Maps, you'll find users leaving helpful reviews to help you determine good businesses from bad business. Google Maps even has a program to reward good reviewers by making them Local Guides which there's ten levels of. The more pictures and reviews you leave as a Local Guide, the more points you get towards leveling up. If you see inconsistencies in a map, you can always suggest an edit to help update the map. Google Maps isn't just a simple map. It's a constantly changing/updating Maps that serves as a major convenience to the user's day to day life. I speak as a Level 8 local guide myself. If you haven't tried Google Maps out, I suggest you go try it and see how much of a convenience it really is! Pros Google Maps thanks to the users who use it is constantly updating. If you're looking for a specific kind of place, Google Maps will tell you where to find it as well as step by step instructions how to get their. The Reviews are there to help you figure out good businesses from bad businesses. Furthered even more by the Local Guide program. You can even suggest edits to the map if something isn't as it actually appears to be. Cons Google Maps does have a lot of botted reviews there for businesses that aren't doing good in hopes to improve their Star Rating. Review Source Project Engineer Used the software for: 3-5 years ### "Google Maps: Must have" February 18, 2026 5.0 I really like Google Maps. This is my go-to navigation tools for my personal use to even professional use. Even for a site visit, or visiting to a new location, I use Google Maps. Constant ads annoy but the pros easily outweigh cons. Pros Most liked: its ease of use. I started my online navigation journey with Google Maps. So, I find this extremely useful and easy to use. Real time traffic update like "Police reported ahead" is what I liked the most. From day to day use to even sharing a location, real-time reports I use google Maps. Cons Least liked: the constant display of ads over this app. Since, this is one of the products of Google, it is understandable. But still, it's annoying. Review Source Financial Controller Used the software for: 3-5 years ### "The most user friendly map" March 9, 2026 5.0 I use Maps daily, in the car as a satnav, to find urban and suburban walking routes and to find nearby shops and restaurants. Pros Maps is an easy to use, free tool to get directions to your destination or to suggest places to visit. It's public transport suggestions give a useful estimate of how long train and bus journeys may take. Cons I am an avid hiker and would like to see better coverage of walking trails - however I understand that Google may prefer not to suggest more challenging trails to the average user. Review Source David Y. Owner Used the software for: 3-5 years ### "Know where to go, before you go" October 16, 2025 5.0 As I said, I use Google Maps almost every day as it is readily available with no separate app to download, as it's part of the overall Google suite. Pros I have used Google Maps extensively and found the features easy to use to help me navigate to an area unknown to me before, particularly for destinations never visited before. The directions have always been spot-on and the mapping features allow me to zoom in as if I were on the road itself, getting a birds-eye view and street view of where I need to go. When it comes to value for money - it's a free-to-use app, so it costs you nothing to use, and I have never had to use the customer support facility as it is so easy to use. Cons Certain parts of the maps are not updated every year, in particular the birds-eye view, but this is a very minor issue. Review Source Graphic Design Used the software for: 3-5 years ### "All about Google Maps" December 26, 2025 5.0 My experience with Google Maps has been very great. I use Google Maps every time I drive a great distance from home. Pros What I like most about Google Maps Is Its navigation and easy features. The mapping Is great and comes in handy. Cons What I like least about Google Maps Is how sometimes It takes a minute to load. Other than that, Google Maps works well Review Source Clinical research Coordinator Used the software for: 3-5 years ### "Google Map Travel Companion" July 28, 2025 4.0 The app is very easy to use, and real-time navigation helps to get updates on traffic. I am commuting, traveling abroad, exploring new restaurants, or checking out real estate, Google Maps offers a dependable and feature-rich experience. Pros it will share current traffic situations, support public transport specially walking, biking, driving, and public transit bus routes. Cons Inaccurate Business address if they are closed or relocated. Extended use can be draining battery life of mobile devices. Review Source RM RJ M. Safety Manager Used the software for: 3-5 years ### "Google Maps helps us plan truck routes" January 20, 2026 5.0 Pros Google Maps gives me accurate distances and predictions of travel times for our truck drivers and allows us to plan ahead. Cons The Google Maps mobile app isn't 1:1 with the desktop site and isn't as easy to setup stops not including current location. Review Source President Used the software for: 3-5 years ### "Google Maps Rock" November 28, 2025 5.0 I love it. Keeps me up to do on my ETA, lets me select alternate routes if for example I don't want to take the highway Pros I like google maps since it helps me get to clients homes and show the best routes to avoid traffic, construction and accidents. Cons I cannot think of anything that I do not like about google maps. It is very helpful and a great invention. Review Source CEO Used the software for: 1-3 years ### "Great For Navigating - more simple than Apple Maps" December 5, 2025 4.0 Overall, I mainly use this at work to identify structures and to see how big they are. I like the constant updating within the app to ensure were looking at the most recent and up-to-date items. Pros A bit childish, but I do like the tiny little car that serves as the placeholder for where you are on the map. I also liked how interactive you could be with the app and how immersive you could get into the features and navigation. Cons Compared to Apple maps, it seems like a bit simplified and bland. Other than that, I don't have really any cons with the app itself Review Source Everything Digital - Marketing, Admin, Social Media, Graphics Used the software for: 3-5 years ### "Google Maps is highly recommended for safety and history tracking" May 9, 2025 5.0 For the most part, it only let me down a few times. It gets me where I need to be and gets my customers to my businesses Pros I like being able to integrate Google Maps into my digital products and marketing campaigns. As a driver, I love that Google Maps detects traffic and other activity and tries to make driving safer. I also love that it tracks my timeline and travels. It has proven to people how many miles I have traveled in a short time :) Cons I hate that it can send you into a lake or a river or off a bridge if it hasn't been updated for an area. Other than that, I've really not been unhappy with it. Review Source Salon Owner Used the software for: Less than 1 year ### "I love Google Maps!" September 26, 2025 5.0 Overall I have loved that it is free and it is guiding my clients right to me without having to call customer support. Pros I love that Google maps gives my clients the maps and directions to our salon easily. Others have been taken to the wrong place by other gps sites. So the area mapping is great! Cons I don’t have anything I like the least there is not much of a learning curve . The features are very easy to use. And everything is right where I need it to be for my business. 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