# Page 13 | Google Maps Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Google Maps the right GIS solution for you? Explore 1831 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/227511/Google-Maps/reviews

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Google Maps

4.7 (1831)

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Last updated March 13th, 2026

# Page 13 - Reviews of Google Maps

## Showing most helpful reviews

Showing 301-325 of 1831 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Content creator  
Entertainment  
Used the software for: 2+ years

### "The perfect travel journal "

August 4, 2022

5.0

The best experience with this app is finding what bus I can take without feeling like I'm lost at all. Greatest thing ever to me.

Pros

Before this app was created most people had to rely on map quest or gps to get to point a and b. I enjoy just simply finding the route with less traffic easy to follow and works well on my phone.

Cons

Sometimes it can get a bit laggy when traveling on bus or train. Maybe that can be fixed in the near future.

Review Source

JCC

Jean Carlos C.  
Entrenador  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "La mejor aplicación de mapas y navegación"

January 13, 2023

5.0

Mi experiencia con google maps ha sido excelente, me ayuda en el desarrollo de mi empresa y además en usos personales para llegar a un lugar del cual no conozco una ruta

Pros

Google maps permite ahcer gran variedad de cosas adicionales a solo buscar una ubicación, si tienes empresa por ejemplo, te da la posibilidad de crear mapas personalizados o generar la úbicación de tu negocio para que las personas te encuentren, este tipo de cosas ayudan demasiado en el crecimiento de una empresa, además de su excelente precisión y constante actualización de los mapas

Cons

En lo personal no tengo ninguna queja sobre el servicio, es excelente cumpliendo las funciones destinadas, desde buscar una ubicacíon hasta herramientas funcionales para una empresa

Review Source

BB

Brendan B.  
Sales  
Retail  
Used the software for: 1-2 years

### "The Gold Standard!"

May 7, 2024

5.0

Pros

Always trustworthy and very easy to search.

Cons

Sometimes my location does not register on my desktop.

Review Source

Germán G.  
CEO  
Performing Arts  
Used the software for: 2+ years

### "EL líder cuando de un Mapa digital se trata."

March 28, 2023

5.0

Pros

¿Qué sería de mi vida y mi trabajo sin Google Maps?Podría decir que es mi brújula, mis no conocimientos geográficos y mi compañero de rutas y transportes a donde sea que vayaCuando no sé cómo o a donde ir, Google Maps ya lo sabía antes que yo y además puedo conocer reseñas de estos lugares, léase un bar o una tienda a la que tengo que ir a retirar mi mercancía o productos.Mapas? Sí, pero solamente si son de Google, no acepto imitaciones.

Cons

A veces los mapas en ciertos sectores, sobre todo, si no son céntricos ''PODRIAN'' no ser correctosLéase las rutas, fotografías, mapas, nombres de calles o lugares y locaciones.Pero es raro que suceda esoPero sí, sucede.

Review Source

AL

Abby L.  
Administrative Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Super helpful "

May 8, 2024

5.0

Pros

The real time location tracking and route optimization makes it super easy to navigate patients to their next destination.

Cons

No known issues with Google Maps. Has always been great!

Review Source

VR

Verified Reviewer  
Student  
Higher Education  
Used the software for: 2+ years

### "GMaps: App with which you can navigate, explore fearlessly "

April 23, 2022

5.0

Now a days almost everyone has a smartphone and in every smartphone Google Maps is preinstalled. I am also using maps almost 5 years now. It helps a lot in planning a trip, searching a best restaurants/ hotels, to get back to original route if lost in stranger place etc. So you will never lost with this tool.

Pros

1\. User can able to explore any place in the world. 2. It gives information about places with high accuracy. 3. It recommends best route with which we can reach destination without wastage of time. 4. Even if you are a stranger in particular city you can easily find out best hotels, restaurants and many more just via google maps based on the public ratings. 5. It helps a lot to local businesses to advertise their shop and attract more customers.

Cons

1\. Sometimes it suggest you a very bad route just to avoid longcuts, so while travelling with the help of maps it is better to take advice about that route from local. 2. Few of the places which are located on map are don't even exist in real world. 3. Google should give some commission to local guides for adding and correcting the information available on maps.

Review Source

VR

Verified Reviewer  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Maps is considered a new tool in marketing"

September 3, 2023

5.0

I think it is a wonderful application. It helps me with many things, whether it is my work or the things of our daily life.

Pros

Google Maps helped me know the locations of many of the target customers for my products and how to contact them, and then make a lot of sales through them and make money. In addition, I use it for other things, such as how to reach places that I do not know their exact location.

Cons

The bad thing is that there are some errors in determining the location of the places and roads that lead to this place

Review Source

BC

Brittney C.  
Marketing Assistant  
Publishing  
Used the software for: 2+ years

### "Endless Features with a Clean Interface"

July 23, 2018

5.0

Pros

I like Google Maps because they've mastered the art of providing lots of features without making their application difficult to use or junky. I prefer this over the Maps app that comes with my iPhone because it's much easier to edit my trip. If I don't want to take a certain bridge or highway, Google Maps can show me alternate routes and the additional time it would take in one tiny place on the screen. I also love the audio settings. I use the GPS even when I know exactly how to get somewhere so that I can have the other information that the app provides like traffic updates, crashes ahead, and alternate routes that might make more sense to take as traffic picks up. I can set the audio to "alerts only" so that I can hear my music without all of the turning instructions, just the traffic alerts. I've also noticed that Google Maps memorizes maps. When I lose signal on my phone, I don't lose the GPS because Google Maps has already saved my trip in its memory. As a new driver, that made me feel really safe and assured. Lastly, I discovered another feature that I use all the time now. I live near a huge outlet mall and it was always a hassle to know which door was closest to the store that I wanted to go into. But one day, I put a store in my GPS (not knowing it was in that outlet mall) and Google Maps actually took me to the best entrance for that specific store. I love Google Maps and I wouldn't use another GPS application.

Cons

The only bad thing I can say about Google Maps is that it doesn't always know which direction I'm facing, which can be tricky. There's an arrow that follows along the path and shows you whether you're going in the same direction of the path or not. There were times when the arrow was pointing in a different direction than the path so, I made a U-Turn and later realized that I was actually going in the right direction before.

Review Source

VR

Verified Reviewer  
Research Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Google maps made traveling easy"

April 28, 2022

5.0

Pros

As a clinical research professional, I have to travel in different cities. Google map has replaced expensive GPS. Moreover, there are many safety features available. Overall, it’s a great app.

Cons

Sometimes it doesn’t have real time data.

Review Source

AW

Andreas W.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Best map app with some room for improvement"

March 28, 2023

4.0

It is my navigation tool of choice. Wheeze for instance is great too, but not as smooth then Google maps.

Pros

Easy to use, great navigation, great visualization for most of the time. Very important can be when the narration says something like - be in the 2nd lane from the right to turn left. It really helps as otherwise you may wind up on the wrong highway.

Cons

There are hard to find areas, especially when the address is on the back of a building or in the middle of an apartment complex. Traffic, accident and construction areas need a minute by minute update.

Reason for choosing Google Maps

Yes.

Review Source

JR

Jodie R.  
Bartender  
Civic & Social Organization  
Used the software for: 2+ years

### "The best maps/directions product out there."

May 2, 2023

5.0

Overall, for it being free, you can't really beat it. It is user based so its pretty much more accurate then others just due to the amount of users.

Pros

I love it when I get an alert about a traffic issue ahead and it already has an alternative route ready. I use it alot of times just to check the traffic.

Cons

Sometimes it'll give you a screwy route that ends having you do a circle around but its usually only a minute or two out of the way.

Review Source

PB

Parashmani B.  
Construction  
Construction  
Used the software for: 2+ years

### "It is very usefull, 4.5 out of 5 rating."

March 3, 2024

4.0

The simplicity of Google Maps is its most alluring feature. Despite having a tonne of features and information, the interface is clear and simple to use. The map is a helpful navigational aid because it is accurate and thorough in and of itself. It has fairly precise navigation.

Pros

Colors,icon lebelling,street colors and the sounding of naming the places and distances.

Cons

I like its simplicity and easy to use its' features.

Review Source

NS

Nicole S.  
District Sales Manager  
Retail  
Used the software for: 1-2 years

### "Easily accessible maps"

May 8, 2024

5.0

Pros

I like Google Maps as it allows me to access maps of numerous locations easily.

Cons

The GPS can be made better to point exact location.

Review Source

VR

Verified Reviewer  
Postgraduate Student  
Education Management  
Used the software for: 2+ years

### "Bugs on Google Maps"

June 15, 2021

3.0

Frustrating to the extent that I had to have another app or two to be sure I got to my destination in good time.

Pros

Google maps is everywhere online, so it is readily accessible

Cons

Several features on this app require revisiting by your Engineering Team at Google: 1) This app often sends the user to a street address adjacent to the destination street e.g. if your destination address was #2 Google street, it's more likely to send you to #2 Sesame Street which is adjacent to Google Street. I have encountered this bug on many occasions in central London. 2) Usually google maps shows red colours to indicate heavy traffic ahead. However, this is not always the case because, on some narrow streets where cars are parked on both sides of the street, this app would recognize the parked cars as part of the traffic jam. This is misleading to drivers. 3) The app also has a feature that enables the map to rotate in any direction very often in the course of a trip. For a driver with no local knowledge of the route, it causes momentary loss of direction of travel and confusion. The app should not oscillate when in use. 4) Google map applies what I would call avoidance trips. It quite often takes longer routes with or without traffic jam. This can be quite annoying especially if a driver had local knowledge of the route. 5) The seems to be very bad at connecting to major highways often sending drivers to a CLOSE or what you might call cul de sac or dead-end street.

Review Source

VR

Verified Reviewer  
Consultor técnico  
Internet  
Used the software for: 2+ years

### "Google Maps"

June 1, 2023

5.0

Genial, la mejor que puedas tener, tanto desde un ordenador personal como un dispositivo móvil, realiza su funciòn al 100%. Enhorabuena Google.

Pros

Posiblemente es el adelanto más increíble a nivel de localización y posicionamiento para el público general que ha existido en la etapa moderna. Hay un antes y después en la visualización y localización de un lugar en el mapa terrestre. Todo lo que pueda decir de positivo sobre esta aplicación de Google es poco. Ha supuesto un avance increíble en la sociedad actual.

Cons

Nada, no creo que existe algo que pueda indicar como contra. Cada día se sigue actualizando con mejoras y no tengo contras que ponerle, es de gran ayuda para prácticamente todo lo que uno necesite de geolocalización.

Review Source

Orlando Q.  
Tec Informático  
Internet  
Used the software for: 2+ years

### "Google Maps la mejor"

October 24, 2022

5.0

Excelente experiencia, el mejor software de su tipo.

Pros

Lo que más me ha gustado es lo preciso y lo fácil de utilizar.

Cons

Todo me ha gustado de Google Maps su funcionamiento es excelente.

Review Source

GT

Gregor T.  
Senior Operations Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Amazing that such great software is free"

June 11, 2022

5.0

Mapping locations of where our customers request trips to and from, where our drivers operate most and more within My Maps. Gaining an insight into Points of Interest through Street View without having to visit the location. I really enjoy using Google Maps within my work.

Pros

I absolutely love the Google My Maps feature, it has really transformed my work. I had previously experimented with free trials of add-ons within Google Sheets to create maps with pinpoints of specific locations as required, but then I discovered the My Maps feature and it's brilliant. I love being able to upload a CSV of data to Google Maps, and then for it to create a map with all the points labelled, and even titled if I request it. It has transformed my work when we require a map of where business is being carried out, where customers request trips to and more. In addition, the Streetview feature has been hugely useful for me in improving the quality of our app, by being able to describe the layout of important points of interest without having to actually visit them.

Cons

More complete streetview would be great, for example inside train stations and airports, where sometimes there are one-off photos, rather than a full pathway. Being alerted if photos are out-of-date would be great- sometimes locations look totally different now to have they did in the photo in streetview. In My Maps, it would be nice to be able to upload more data as sometimes I have to split my data in multiple CSV sheets for this, and also to be able to link two points together with a line or arrow would be great. It would also be nice to be able to change the colour of pins if there is more than one entry at the same location, rather than placing the pins atop each other.

Review Source

Arturo L.  
Web Developer  
Marketing and Advertising  
Used the software for: 2+ years

### "Your reliable driving assistant "

August 24, 2022

4.0

In general, it is an excellent app for conduction since it is complete. In my point of view, it helps you a lot via satellite since it gives you another type of view towards this type of software, it only has that small problem of lengthening the routes instead of taking some shortcuts and arriving with a better time than estimated.

Pros

The software process is fast, the advantages I see are the interface it has when viewing the places, seeing it via satellite gives us another type of experience, and just by previewing the route, you can get an idea of what streets and routes you will have to take on your trip. As it links directly to Google, you can see different photos of the establishment, its opening hours, customer reviews, what time is the busiest, etc. It is complete mapping software that anyone can use.

Cons

Sometimes Maps tends to take routes that may take longer to get to your destination, I don't know why it does that since there are better routes that you can get there faster despite the traffic. When this happens, I have to resort to other software to give me better options to avoid traffic and even tolls.

Review Source

GJ

Gordon J.  
Senior SAP Consultant  
Computer Software  
Used the software for: 2+ years

### "Google Maps is an essential tool for new drivers"

September 4, 2023

4.0

Overall, we can't live without Google Maps. This is one of my most respected productions by Google.

Pros

In this review I want to talk about Google Maps. I'm a new driver it's been two months now since I started accepted driving and I would say that Google Maps has been literally a life saver for me as a new driver. I bought the car phone holder and once I put my phone Infront of the car at the phone holder and I log the location I need to go on google maps, the application takes me where I need to go pretty accurately. It has given me a lot of confidence in driving to places I have never driven before.

Cons

The only downside about Google Maps is the fact that Google Maps may not know the best routes to use to get to a specific destination like a human being would. Google maps will always drive to give you the shortest routes to follow but the shortest routes may not be the best in terms of safety and condition of the road.

Review Source

DK

Darryl K.  
pastor@lhbaptist.org  
Religious Institutions  
Used the software for: 2+ years

### "Great Navigation Aid "

August 25, 2022

5.0

I like the timeline feature so that I can see where I have been over the course of a month. I really appreciate the features of Google Maps.

Pros

Google Maps does a great job of staying updated. I even use it for morning commutes when I am concerned about traffic. We traveled through 10 states and spent time visiting tourist destinations and stores in an unfamiliar state (Maine). Google Maps got us where we needed to go seamlessly. I like the fact that you can search for a retailer and it will give you options. We want to shop at a particular retailer on the way back to our vacation house and Google Maps helped us select the best store.

Cons

One feature that would be helpful would be the ability to put in what kind of vehicle you are driving and then having Google Maps select a route based on that input. I drove a 26 foot moving truck over 1400 miles but there were a couple of places where it would have been nice to have an easier to drive option.

Review Source

BS

Bruno S.  
Copywriter & SEO specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Maps sul lavoro: perché è utile "

January 22, 2023

5.0

Uno strumento che ha permesso di migliorare la qualità della mia vita quotidianamente, garantendo una grande facilità negli spostamenti e aiutando anche a registrare le tappe di ogni mio percorso.

Pros

Le funzioni fondamentali che garantiscono lo spostamento, il supporto alla local SEO, la capacità di geolocalizzare e registrare posizioni note o frequentate.

Cons

Alcuni percorsi sono generati non rispettando le indicazioni dell'utente (es. percorsi senza pedaggio).

Review Source

JE

Jennifer E.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Accurate live data"

April 6, 2021

5.0

Pros

What I like the most about using this software is the consistent and constant updated data it provides. Whenever I input an address for directions, Google Maps will provide me with all the routes available with the amount of time it will take to get there based on distance and traffic in real-time. It will even suggest taking an alternate route while already in route, if it finds a more convenient route to take. I also especially love how I am able to search nearby specific establishments that are on the way to my destination, whether it is a gas station, coffee shop, or a restaurant. Highly recommend this app, because it is always accurate, and it is extremely convenient in all its features that it provides.

Cons

I'd have to say that the only thing negative thing that has happened a few times is the exact pinpoint of my current location. Once in a while, it will think I am on the street parallel to the one that I am actually on and try to reroute me. I continue the route that I was originally following, and eventually, the GPS matches back to where I actually am. I think if there was a way to accurately calibrate the precise location of where I am, the problem could be easily solved.

Review Source

AM

Angelika M.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Google Maps"

May 31, 2023

5.0

Pros

I love all of the features and how easy they are to navigate and how helpful they are in your everyday life.

Cons

Nothing. Google maps is amazing and i am so happy it exists.

Review Source

RL

Rebecca L.  
Merchandiser  
Apparel & Fashion  
Used the software for: 2+ years

### "I need this every day!!"

November 1, 2022

5.0

Regardless of a couple glitches I can't do without Google Maps! I drive for work and it has gotten me all over the country side, urban and rural, and back home again!

Pros

I can count on Google Maps to get me where I need to go! I can choose a fast route (via freeways) or the scenic route. It is so easy to navigate that I can create my route very quickly after getting in the car. I can readily add or subtract a stop in the route. It can find an address even if I just have part of a business name. It is easy to read at a glance while I'm driving. The voice is my savior in busy areas. I love being able to search places in the area with just one word like antiques or gas (and then it shows the prices!!).

Cons

Infrequently I have problems with a road not being found or the app freezes. Even though it is infrequent it can be devastating when you don't know where you are. My worst problem with Google Maps is when I am coming out of a parking lot. It doesn't recalibrate fast enough and I am constantly making the wrong turn out of a parking lot.

Review Source

PK

Prateek K.  
Proprietor  
Veterinary  
Used the software for: 2+ years

### "Using google maps to make our business "

March 28, 2023

5.0

Pros

I have been using google maps from many years I still don’t remember since when I started using this, over the years I have seen drastic improvements in overall user interface.I can’t imagine living life without google maps, whenever I need to reach any location I get time estimate how much time it will take which helps me to plan my day very well and the accuracy of google maps are getting better day by day. The suggestions to take a shorter routes are not always correct but most of the time they are.

Cons

Real-time update is missing, sometimes roads are blocked and it takes some days to get update on google maps.

Review Source

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