# Page 2 | Google Maps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Google Maps the right GIS solution for you? Explore 1836 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227511/Google-Maps/reviews --- Google Maps 4.7 (1836) [View alternatives](https://www.capterra.com/p/227511/Google-Maps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 2 - Reviews of Google Maps ## Showing most helpful reviews Showing 26-50 of 1836 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emma B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "A one stop place for planning trips out!" January 23, 2026 5.0 My overall experience with Google Maps is a positive one, making planning journeys and get around new places easy, simple, and convenient. I use it almost daily! I use it for area mapping, as it is also great for searching for restaurants, things to do, places of interest, etc., which makes it valuable for exploring new places with everything in one app. With Google Maps being so easy to use I have not had the need to use their customer support! Pros Google Maps creates mapping routes quickly, with the ability to include multiple stops along your route, providing one seamless set of directions. It is able to update the route you take if you change direction or miss a turning. I use Google Maps for both driving and walking, and locally or aboard. I use the free service which clearly offers great value for money. Cons There is not much I do not like about Google Maps, it is possible some other mapping services give more real time information about traffic jams and slow moving areas, but I have not done any in depth comparison. The app works fine on my mobile, and also other mobiles within my family, making it versatile and easy to use, my children also use it with no problems. Review Source SK Sam K. Projects Manager Food Production Used the software for: 2+ years ### "Never let's us down" February 13, 2026 5.0 It is the easiest to use mapping tool and has the most functionality I have found. I have tried 2 other mapping tools. It is also useful as, so long as the app is open, it continues without wifi/ mobile data usage, which in a semi rural area is a must. Pros It is simple to use. The app and computer versions. It is free. It includes features such ass different map types as well as offering a sat nav system for when you are driving. We find it much easier to navigate than other mapping tools. Cons To be honest I couldn't be without it. Being a dedicated I phone user I have tried apple maps and google is just so much clearer. Everyone knows 'Google maps' We live in a semi rural location and often buy things on Facebook marketplace. It is finding these houses where we use it the most. Review Source AV Amélie V. Ingénieur AQ op Hospital & Health Care Used the software for: 2+ years ### "Très pratique au quotidien, un excellent guide" March 25, 2026 5.0 Pros J’apprécie la précision et la fiabilité de Google Maps pour la navigation, que ce soit à pied, en voiture ou en transports en commun. J’aime aussi beaucoup la richesse des informations disponibles (avis, photos, horaires), qui permet de découvrir facilement des restaurants, des lieux ou des services à proximité. L’interface est intuitive et facile à utiliser, même dans une ville inconnue. Enfin, la possibilité de télécharger des cartes hors ligne et l’intégration avec d’autres services (comme les transports ou les réservations) rendent l’application très pratique au quotidien et en voyage. Cons J’ai moins apprécié certaines imprécisions dans les temps de trajet, surtout en cas de trafic soudain ou de perturbations non signalées. Il arrive aussi que les itinéraires proposés ne soient pas toujours les plus optimaux, notamment pour les trajets à pied ou en transports en commun. Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "My go to map app" December 19, 2025 5.0 Overall, its a great app, and I prefer it over Waze or Apple Maps. It’s reliable and easy to use, and for our fleet, the real-time traffic updates—like accidents or delays—are a huge help. I especially appreciate how it can suggest quicker routes, which helps us stay on schedule and avoid unexpected issues Pros How reliable it is for navigating anywhere. For our fleet, the real-time traffic updates have been a huge help in keeping deliveries on schedule and avoiding delays. Cons Sometimes the traffic predictions or suggested routes aren’t fully accurate, or seem kind of random, which can be frustrating when planning for our fleet or when my driver has unexpected re-routes. It’s usually minor, but it means I double-check routes to make sure we stay on schedule. Review Source VR Verified Reviewer Director Education Management Used the software for: 1-2 years ### "GOOGLE MAPS REVIEW" January 13, 2026 4.0 I use google maps daily. IT def helps me get to where I am going. And I like that it has options for walking, car, bus, train or ride shares. Pros I like the voice navigation and the ability to use it with CarPlay. Also, that I can add additional stops along the way. Cons Sometimes when adding the additional stop it will replace the original stop and navigate to the additional stop first. Would be better if I could easily switch this on car play for the right driving order with stops. Also when the wifi goes out in dead zones I am utterly lost. I wish it would preserve the next 3 steps on the map at least. Review Source Subhobrata S. Co Founder and Lead- Client Success Management Consulting Used the software for: 2+ years ### "Best navigation tool, and its free to use." June 13, 2025 5.0 Overall, it's difficult to imagine life without Google Maps if you're driving, or travelling to a new destination. Great experience so far. Pros Google Maps makes it super easy to navigate, whether you are driving or walking. It also makes discovery of nearby things like places to visit or eat super easy. When travelling to a new city on vacation, you can look up places to see and then chalk up routes to visit them based on proximity from each other. These routes can be saved or shared. And finally, you can check for public transport availability to your destination. Cons Sometimes Maps stops working in weak signal areas, or congested localities. Also, it does not seem to be able to differentiate between one side of the road and thecl other, very well. Review Source BB Beau B. Director Entertainment Used the software for: 2+ years ### "Great app, a few tweaks needed" June 15, 2025 4.0 Overall it is easy to use, for most journeys its superb eith greag intuitive features. Im on the road a lot for my job so encounter more infuriating experiences such as the one i mentioned above but thankfully the overall experience of Google maps would suit most people Pros Easy access to information, good layout, intuitive options to assist with journey planning (arrive by time etc) Cons The fact that it actually doesnt put you in the correct lane at critical junctions, this isnt a one off either. The amount of times the visual will show a left arrow, with vocal announcements to match and at the last minute you realise "actually you were meant to go right". Resulting in extended journeys and a fair whack of stress. Another con is when google asks if etc is still there as it obscures part of the screen for a pointlessly long amount of time, very distracting. Review Source Hannah K. Vice President Marketing and Advertising Used the software for: 2+ years ### "Google Maps is an essential market research tool!" January 11, 2026 5.0 Pros I use Google Maps CONSTANTLY for market research and data sourcing purposes. It is quite essential to my job, but also a personal favourite maps platform! Cons I dislike that the businesses functions on the map does not auto-update as the map location changes. For example, when you drag the map, it does not automatically search new businesses in that area. You have to manually adjust the search query. Review Source Dana P. CVOM Veterinary Used the software for: 2+ years ### "Google Maps: Reliable, but I have other preferences" May 9, 2026 4.0 I usually prefer other map products, whether it be to connect our clinic to or for my personal use. I will say that it is generally reliable. In my day to day life, I love the accuracy of accidents, police officers, construction, obstructions, etc on the road. Pros I like being able to search for a specific business/company on the map and it shows me all of their information, besides just directions for how to get there. The applications are very easy to use. Cons I find it harder to view on certain types of devices (CarPlay, etc). But overall, I do think that Google Maps is a fantastic product. Review Source Oliver B. Project Coordinator Marketing and Advertising Used the software for: 2+ years ### "A Great Tool" January 9, 2026 5.0 Google Maps is my go to tool for navigation and profiling an area, it has a great UI and userbase. Helpful in personal and business settings. Pros Google Maps is Iincredibly easy to use, reliable, visually appealing UI, great value or money and has a lot of useful tools. Cons There are no issues that spring to mind in terms of negatives, if I were to name one it would probably be traffic updates. Review Source Joe T. Head of Marketing Information Technology and Services Used the software for: 2+ years ### "Perfect for long family trips to unknown destinations!" December 22, 2025 5.0 Perfect. Use it every time I need to go somewhere that im not sure about. Especially large family trips. Pros Excellent, always works very quickly, shows speed cameras, traffic build up and adjusts in real time to diversions. Cons Cant fault it at all. However as its been used whilst driving it would be good to have quick access buttons finding petrol stations / restaurants at the quick push of a button. Review Source BA BISHNU A. Project Engineer Construction Used the software for: 2+ years ### "Google Maps: Must have" February 9, 2026 5.0 I really like Google Maps. This is my go-to navigation tools for my personal use to even professional use. Even for a site visit, or visiting to a new location, I use Google Maps. Constant ads annoy but the pros easily outweigh cons. Pros Most liked: its ease of use. I started my online navigation journey with Google Maps. So, I find this extremely useful and easy to use. Real time traffic update like "Police reported ahead" is what I liked the most. From day to day use to even sharing a location, real-time reports I use google Maps. Cons Least liked: the constant display of ads over this app. Since, this is one of the products of Google, it is understandable. But still, it's annoying. Review Source Aasil I. Tax Accountant Accounting Used the software for: 2+ years ### "Life saver " August 18, 2025 5.0 Best life saver. Travel anywhere in the world or in the city and google maps will always save you out. Pros i love everything about it. It has made life so easy. cant imagine my life without google maps. best life saver. Cons everything I like, sometimes the map makes mistake and shows a longer route but somewhat solves the problem. Review Source DY David Y. Owner Arts and Crafts Used the software for: 2+ years ### "Know where to go, before you go" October 15, 2025 5.0 As I said, I use Google Maps almost every day as it is readily available with no separate app to download, as it's part of the overall Google suite. Pros I have used Google Maps extensively and found the features easy to use to help me navigate to an area unknown to me before, particularly for destinations never visited before. The directions have always been spot-on and the mapping features allow me to zoom in as if I were on the road itself, getting a birds-eye view and street view of where I need to go. When it comes to value for money - it's a free-to-use app, so it costs you nothing to use, and I have never had to use the customer support facility as it is so easy to use. Cons Certain parts of the maps are not updated every year, in particular the birds-eye view, but this is a very minor issue. Review Source VS Vanesa S. Arq Architecture & Planning Used the software for: 2+ years ### "Debería estar más actualizado" March 13, 2026 3.0 Pros Practico. Me gustan las nuevas funciones q acaban de anunciar para USA. Esperemos q las apliquen en el resto del mundo Cons Indica doblar en zonas que no se puede esto es lo más normal y común. Cómo avenidas etc sin semáforos, muchas veces hay que conocer de antemano los lugares porque no es claro con las indicaciones. No avisa con precisión que tan cargada están las calles o si hay cortes. En Argentina no marca zonas peligrosas Review Source Nathaniel H. Process Engineer Automotive Used the software for: 2+ years ### "Google Maps - Web Mapping Platform" April 8, 2025 5.0 I have been using Google Maps for years now, into the double digits. A lot of advances in the technology has occurred in that time, which has kept making Google Maps that much better. Pros What I like most about Google Maps is that personally I find it to offer the fastest routes of travel compared to Google Maps competitors. Time and time again when I use Google Maps I find that I can trust it to find the fastest route and have an ETA that is always spot on. Cons Although it is getting better, I think competitors of Google Maps allow more user instructiveness in how individuals can input road conditions and such. Review Source nO niamh O. researcher E-Learning Used the software for: 2+ years ### "Best map software with accurate , reliable and fastest routes. " March 10, 2026 5.0 AMazing experience- i have 2 map applications and I only ever open Google maps as I prefer the layout and it's always reliable with journey times. Pros This is the default app i use everyday in my iphone. It has the most up to date maps and accurate times of journeys, showing alternative routes and routes with less and more traffic. It is free on my phone. I have used it successfully in multiple locations in Ireland, remote areas here and abroad. Cons I am not able to use it when I don't have internet. This would be fantastic if it could be used without internet. Review Source JB Jonathan B. HR and Operations Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Daily Google Maps User" December 18, 2025 5.0 My overall experience with Google Maps is that it is something I use every day since I want to make sure I am going the fastest route and estimate how long it'll take me to get somewhere. It's especially helpful when we have to travel for work or are in a location we are not familiar with. Pros The biggest thing I like about Google Maps is that I can customize it to my google account. I want to be able to easily save addresses or locations that I go to pretty often. Cons The biggest con about Google Maps at times is that it gives me a route but sometimes I'll do my own detour and the time will go down even more. I can tell it tries it's best to give me the fastest route, but I don't believe it sometimes. Review Source TO Thomas O. Financial Controller Investment Management Used the software for: 2+ years ### "The most user friendly map" March 8, 2026 5.0 I use Maps daily, in the car as a satnav, to find urban and suburban walking routes and to find nearby shops and restaurants. Pros Maps is an easy to use, free tool to get directions to your destination or to suggest places to visit. It's public transport suggestions give a useful estimate of how long train and bus journeys may take. Cons I am an avid hiker and would like to see better coverage of walking trails - however I understand that Google may prefer not to suggest more challenging trails to the average user. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 1-2 years ### "Top tier directions " March 8, 2026 5.0 My overall experience is that this app is great customer support is good with me the area map is perfect as well Pros I love Google Maps the features are great the mapping is good and it gives good directions I really love this app Cons What I dislike is nothing I love it all for real ain’t nothing I can say bad about it good reviews only Review Source Alessandro D. Ricambista Automotive Used the software for: 2+ years ### "App fondamentale alla guida!" April 21, 2026 5.0 Pros Google Maps è facile da usare, precisa nelle indicazioni e aggiornata in tempo reale sul traffico e sui lavori in corso. Infatti trova sempre il percorso più veloce. Super! Cons Io faccio spesso lo stesso tragitto per lavoro il percorso da A a B. Sarebbe comodo se memorizzasse il tragitto preciso che ho fatto nei giorni precedenti. Review Source CH Cylei H. Graphic Design Broadcast Media Used the software for: 2+ years ### "All about Google Maps" December 25, 2025 5.0 My experience with Google Maps has been very great. I use Google Maps every time I drive a great distance from home. Pros What I like most about Google Maps Is Its navigation and easy features. The mapping Is great and comes in handy. Cons What I like least about Google Maps Is how sometimes It takes a minute to load. Other than that, Google Maps works well Review Source MS Maggie S. Resident Assistant Education Management Used the software for: 2+ years ### "Online and Offline Navigation Tool" July 24, 2025 5.0 Pros Google Maps is a platform which provides navigation that is constantly updating, such as for current traffic or new construction, and allows using to map their own area and download it for offline use. Cons When Google Maps has a bug, for example when it did not sync with Android Auto, it took days to fix and then even more time to update through Android Auto. Review Source GC Garnet C. Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Can't go wrong with Google Maps" June 12, 2025 5.0 One of my favourite apps for reliability and accuracy when navigating to destinations. Easy with my old position to navigate to unfamiliar location and get there with ease and trust in the directions from the app. Pros Accurate directions, realtime updates from other users indicating road closures or traffic jams. Super reliable app! Cons Only (minor) complaint is sometimes it will go into walk mode immediately instead of drive mode if it thinks you're close enough when inputting destination. it is purely preference not fault of the application. Review Source Tanya D. President Retail Used the software for: 2+ years ### "Google Maps Rock" August 22, 2025 5.0 I love it. Keeps me up to do on my ETA, lets me select alternate routes if for example I don't want to take the highway Pros I like google maps since it helps me get to clients homes and show the best routes to avoid traffic, construction and accidents. Cons I cannot think of anything that I do not like about google maps. It is very helpful and a great invention. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.