--- title: "VICO Analytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VICO Analytics Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/227550/Social-Listening/" page_type: "product" language: "en" --- # VICO Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) VICO Analytics ## What is VICO Analytics? VICO Review Monitoring extracts reviews & ratings from large platforms like Amazon, Google and app stores but as well from niche and own online stores. It scores with versatile coding and data analysis functions (manual & AI-powered) to give you an overview of your customers' response to your brand, product, service or location. It offers customizable dashboards, automated reports and an API to help integrating social data into corporate processes and distribute insights to all stakeholders. ## What is VICO Analytics used for? [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VICO Analytics?[Manage this product listing](https://www.g2.com/products/vico-analytics/claim_requests/new?auto=true) ## VICO Analytics Overview Updated September 2026 AI summary VICO Analytics offers businesses of all sizes tools for managing online reviews and monitoring social media activity. Through features like campaign management, dashboards, review monitoring, and sentiment analysis, it enables organizations to track customer feedback and assess online reputation. Delivered as a cloud-based platform, VICO Analytics supports review management and social media analytics in a unified environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VICO Analytics 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (155) Value For Money 0.0 (0) Value For Money 4.5 (148) Customer Service 0.0 (0) Customer Service 4.6 (147) ## VICO Analytics alternatives [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (127)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) ## FAQs about VICO Analytics Overview ### What company size and specific industries is VICO Analytics built for? VICO Analytics is designed for corporations and medium-sized businesses. It is built for organizations that need analytics support at the enterprise or mid-market level, rather than for small businesses or individual users. Features and Usability ### What are the key features of VICO Analytics? VICO Analytics offers benchmarking, competitor analysis, and competitive analysis for comparing market performance. It also includes campaign analytics, campaign management, and content insights, plus social listening, social media monitoring, and review monitoring. Additional features include configurable alerts, customizable reports, dashboards, data visualization, and data import/export. Getting Started and Support ### What training and onboarding options does VICO Analytics offer? VICO Analytics provides in person training, live online sessions, webinars, and documentation to support team onboarding. In person training allows direct instruction, live online sessions support remote guided setup, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does VICO Analytics offer? VICO Analytics provides email/help desk and phone support. These channels let users submit questions in writing or speak with support directly when issues need faster attention. No reviewer feedback is available here, so support quality, response speed, and common user frustrations cannot be described. ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) VICO Analytics includes **Review Monitoring**, which helps teams track incoming reviews across channels and stay aware of customer sentiment as it changes. However, it does not offer **Review Request** or **Feedback Management**. Its support for **Review Monitoring** gives businesses a clear view of brand perception and customer feedback trends, helping teams respond faster and make informed service improvements. API Application programming interface that allows for integration with other systems/databases Benchmarking Compare key metrics for the business against prominent players in the industry Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience VICO Analytics 29 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Analysis: Monitors rates from other hotels to identify opportunities to capture churned customers, and weigh pricing against the competition. - Competitor Monitoring: Track activity of your competitors - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Filtering: Find & retrieve relevant data or documents - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Keyword Tracking: Track and monitor a specific set of keywords - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Ratings/Reviews: Ratings/Reviews - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.