# Proactivanet Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Proactivanet Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/227552/Proactivanet --- # Proactivanet Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Proactivanet ## What is Proactivanet? Proactivanet, ITAM and ITSM Software, is a comprehensive tool for IT asset and service management. It is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort. It is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner Peer Insights' Voice of the Customer. ## What is Proactivanet used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €1 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Proactivanet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proactivanet.com/&name=Proactivanet) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Proactivanet 4.8 (52) VS. [4.6 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price €1 Per User, Per Year Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (52) Ease Of Use 4.5 (1,461) Value For Money 4.5 (51) Value For Money 4.5 (1,317) Customer Service 4.8 (52) Customer Service 4.4 (1,308) ## Proactivanet alternatives [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Highest Rated [4.7 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/227552/Proactivanet/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Management 4.9 (40) 92.50% of 40 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Asset Tracking 4.9 (35) 91.43% of 35 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Service Level Agreement (SLA) Management 4.9 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Problem Management 4.6 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Catalog 4.7 (25) 84.00% of 25 reviewers that rated this feature as important or highly important Database containing accurate and up-to-date information on all operational services API 4.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Proactivanet 32 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Identify component attributes like servers, hardware, software, and manage relationships across all services Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Assemble applications and processes by dragging over and arranging pre-built components Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (52) 4.8 Based on 52 reviews ## Pricing Value for money 4.5 (51) Free Trial Personalizado €1.00 Per User,Per Year Value for money 4.5 (51) 4.5 Based on 51 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (52) 4.8 Based on 52 reviews ## User reviews Overall rating 4.8 Based on 52 reviews Filter by rating 5(43) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Andres A. Responsable servicio interno Information Services ### "ITSM Inycom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 En general tuvimos una muy facil integracion con el personal y una ausencia total de incidencias con ellos Pros facilidad de uso y servicio técnico personalizado y en español Cons Creo que seria bueno mejorar la parte de poder gestionar proyectos Switched from [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Tenia mejor precio y mas facil de actualizar Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Proactivanet Calidad precio era mejor proactivanet y teniamos ya contacto Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Gabriela L. IT - Helpdesk Banking ### "Mi primer experiencia" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2024 Es mi primera experiencia con este producto. Completamente alineado a ITIL Pros Unificación de módulos, facilita el uso diario. Cons despliegue, se requiere mayor variación de opciones en configuración para apagado de equipos Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) mejor precio y mayor cantidad de procesos certificados Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JE Jose Eduardo F. Soporte Mesa de ayuda Health, Wellness and Fitness ### "todo bien...." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 4, 2024 muy buenas experiencia en lo general.... Pros es muy completo, y hay muchas cosas para aprender Cons es algo lento, y a veces los equipos no reportan de inmediato y hay que revisarlo con proveedor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Efrain A. Coordinador de Soporte Técnico Pharmaceuticals ### "Fácil de entender" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2024 Llevo poco de conocerlo, sin embargo me parece una herramienta completa. Me gusta la idea de saber, que puedo llevar a cabo un inventario de equipos más completo. Pros Lo amigable que es para poder llevar a cabo reportes de incidentes, de inventarios, de licencias. Cons Hasta el momento no he encontrado algo que no me guste. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Marcelo L. Analista Pharmaceuticals ### "Muy bueno puede mejorar el performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2024 en general es buena puede mejorar en el performance Pros muy completo se encuentra toda la información necesaria del PC Cons en busqueda de ticket tarda en encontralo Switched from [Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Economia y practicidad en la revision de tickets Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jeus M. Soporte Tecnico Health, Wellness and Fitness ### "Reseña de Proactivanet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2024 Muy buena, lleva su tiempo aprender sus funciones totalmente pero es muy buen sistema Pros Tiene muchas opciones/caracteristicas para poder usarse Cons Algunas opciones están muy categorizadas que se vuelve dificl encontrarlas entre tata opcion Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alejandra R. Analista de Gestión de Activos Tecnológicos Higher Education ### "Experiencia en Proactivanet" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2024 En general considero que es una herramienta de gran ayuda para la universidad, para tomar decisiones y tener un control. Tiene oportunidades de mejora pero son más los beneficios que ofrece. Pros Lo que más me ha gustado es poder tener un control completo de los equipos de cómputo de la universidad, ver sus estadísticas de uso y gestionar las licencias de software de manera eficiente. Además, la posibilidad de desplegar el software de forma sencilla desde la plataforma ha sido una gran ventaja. Cons He identificado que, cuando borro un equipo de cómputo, los dispositivos adicionales quedan sin ser asociados. Esto ha generado excesos en la cantidad de dispositivos asociados, y cuando intento eliminar de forma masiva, el filtro 'Asociado a' no aparece. Por lo tanto, he tenido que eliminar los dispositivos uno por uno, lo que representa un trabajo largo. También, cuando despliego un software, aparece un mensaje de 'Error' junto a un número, pero no indica en qué dispositivo ocurre el error, ni qué tipo de error es. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Armando B. Supervisor de Soporte TI Telecommunications ### "Proactivanet en Censys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2024 Es un sistema muy completo para la gestión de tickets. Durante los 6 años que he trabajado con la plataforma, ha tenido muchas mejoras en el funcionamiento siempre para bien. Pros El funcionamiento de la herramienta El funcionamiento intuitivito La estabilidad del sistema Cons El tiempo de respuesta y atención ante incidentes o fallas La duración y proceso de las ventanas de mantenimiento y actualizaciones. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP David P. Técnico Food Production ### "Valoración ProactivaNET" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 3, 2024 Pros Fácil gestión tickets, resolución de consultas Cons Crear los horarios, para ajustar las múltiples casuísticas, que tenemos en los diferentes horarios Alternatives considered [Cuco360](https://www.capterra.com/p/230767/Cuco360/) Reasons for choosing Proactivanet Lo tenemos implementados en otras empresas Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JZ Josune Z. Responsable de operaciones y CAU Insurance ### "Una herramienta clave en la gestión del entorno TI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2024 Muy buena experiencia en general. Cuando se detecta falta de alguna funcionalidad que podría mejorar la herramienta, estas necesidades se tienen en cuenta por parte del fabricante para implementarlas en nuevas versiones. Pros Es una herramienta integral que centraliza y optimiza la administración de los procesos TI alineada con ITIL. La aplicación facilita la visualización y el seguimiento de los componentes de la infraestructura TI, permitiendo identificar rápidamente cómo los cambios en un área pueden afectar a otras. Valoramos el acceso al equipo experto para facilitar evolución en el uso de la herramienta y mantenerla alineada a la transformación de nuestros procesos. Cons El diseño de la aplicación en el apartado del portal de autoservicio para el usuario final mantiene un aspecto de versiones iniciales, pero en los últimos tiempos vemos que se está haciendo un importante esfuerzo para la actualización del look&feel del mismo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227552/Proactivanet/reviews/) Popular comparisons [ManageEngine Endpoint Central vs Proactivanet](https://www.capterra.com/compare/170018-227552/ManageEngine-Desktop-Central-vs-Proactivanet) [ServiceNow vs Proactivanet](https://www.capterra.com/compare/227552-254088/Proactivanet-vs-ServiceNow)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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