--- title: "Proactivanet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Proactivanet Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/227552/Proactivanet/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Proactivanet Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Proactivanet ## What is Proactivanet? Proactivanet, ITAM and ITSM Software, is a comprehensive tool for IT asset and service management. It is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort. It is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner Peer Insights' Voice of the Customer. ## What is Proactivanet used for? [ITSM](https://www.capterra.com/itsm-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €1 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Proactivanet?[Manage this product listing](https://www.g2.com/products/proactivanet/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Proactivanet 4.8 (52) VS. [4.6 (1,917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price €1 Per User, Per Year Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (52) Ease Of Use 4.5 (1,916) Value For Money 4.5 (51) Value For Money 4.5 (1,760) Customer Service 4.8 (52) Customer Service 4.5 (1,758) ## Proactivanet alternatives [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227552/Proactivanet/alternatives/) ## FAQs about Proactivanet Overview ### What problems does Proactivanet solve? Proactivanet solves fragmented IT service and asset management by bringing tickets, infrastructure components, software licenses, usage data, and recurring support tasks into one ITIL-aligned system. It helps IT service desks, infrastructure administrators, university IT departments, and operations managers track change impacts, deploy software, automate routine work, and make inventory-based decisions. Answer based on 20 reviews Overview ### Which roles and teams benefit most from Proactivanet? Proactivanet is most used by IT administrators, technical leaders, and support teams managing service desks, application support, and internal technology operations. Help desk managers and technicians use it to track incidents and requests, while operations and cybersecurity professionals oversee assets, service performance, and compliance-related workflows. Answer based on 52 reviews Overview ### What company size and industries is Proactivanet built for? Proactivanet is for midmarket and enterprise organizations with 500+ employees, led by enterprise reviewers at 40% and IT services at 13%. It targets Banking, Healthcare, Government, and Education; reviewers also include Banking (10%) and Health, Wellness and Fitness (8%). Midsize businesses represent 37%, with ITSM as the primary use case. Answer based on 52 reviews Features and Usability ### What are the key features of Proactivanet? Proactivanet includes incident management for recording and resolving user-reported issues, plus asset tracking with discovery agents and SNMP to inventory computing equipment. Its SLA management tracks internal and third-party service agreements, while problem management identifies hardware issues. A service catalog provides visibility into IT services, and the API supports system integrations and process automation. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on Proactivanet? Proactivanet offers in-person and live online training, webinars, documentation, and videos for team learning. Reviewers describe the learning process as positive, with daily service-desk users becoming comfortable over time. However, administrators and configuration teams may need additional training for initial setup and to fully apply the platform’s many ITSM functions. Answer based on 10 reviews Getting Started and Support ### What customer support options does Proactivanet offer, and how do users rate the experience? Proactivanet offers email and help desk support, FAQ and forum resources, a knowledge base, phone support, and chat. Users generally report fast, helpful, responsive assistance, with ongoing guidance during implementation and changes. Reviewers also describe support teams as attentive to requirements and effective at resolving questions. Answer based on 16 reviews Features and Usability ### Is Proactivanet easy to use? Proactivanet provides an intuitive interface that helps IT staff and end users manage daily service tasks with little friction. Teams appreciate accessible features, fast navigation, and customizable workflows, while new users may need time to understand the broad module set. Implementation-related configuration can also require specialized knowledge and guidance. Answer based on 15 reviews Features and Usability ### How well does Proactivanet manage IT incidents? Proactivanet manages incidents and service requests with tracking, dashboards, and ITIL-oriented workflows that support help desk teams. Technical teams value its flexibility, asset context, and vendor support, although some report slow login or platform performance at times. Updates and maintenance windows can also delay incident resolution. Answer based on 14 reviews Improvements ### How does Proactivanet improve over time? Proactivanet evolves through regular updates and customer-informed feature changes, helping IT teams keep processes aligned with changing needs. Organizations value the vendor’s attention to requested functionality, practical releases, and implementation support. Some users still want stronger project management, chatbot capabilities, and a more modern mobile app experience. Answer based on 20 reviews ## Features AI summary Based on 834 Service Desk reviews Capterra data shows that buyers of ITSM rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Proactivanet supports all three of the features reviewers rate most important: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility into IT assets, manage service requests efficiently, and respond to issues faster, allowing teams to maintain service quality and improve day-to-day IT operations. Asset Tracking 4.9 (35) 91.43% of 35 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Incident Management 4.9 (40) 92.50% of 40 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Problem Management 4.6 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management 4.9 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Service Catalog 4.7 (25) 84.00% of 25 reviewers that rated this feature as important or highly important Database containing accurate and up-to-date information on all operational services API 4.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Proactivanet 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (52) 4.8 Based on 52 reviews ## Pricing Value for money 4.5 (51) Free Trial Personalizado €1.00 Per User,Per Year Value for money 4.5 (51) 4.5 Based on 51 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (52) 4.8 Based on 52 reviews ## User reviews Overall rating 4.8 Based on 52 reviews Filter by rating Counts reflect reviews available in this feed. 5(43) 4(9) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Responsable servicio interno Used the software for: 1-3 years ### "ITSM Inycom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2024 En general tuvimos una muy facil integracion con el personal y una ausencia total de incidencias con ellos Pros facilidad de uso y servicio técnico personalizado y en español Cons Creo que seria bueno mejorar la parte de poder gestionar proyectos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Maurilio G. Ciberseguridad Used the software for: Less than 1 year ### "Proactivanet la solucion a la gestión de activos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2024 Proactivanet nos ha ayudado enormemente con la gestión de activos, la localización física, detección oportuna de fallas de hardware y la variedad de reportes. Pros Lo completa que esta la consola de administración de activos y el excelente servicio de parte del personal de Proactivanet. Cons hasta el momento no identifico alguna desventaja. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hector R. Lider de Soporte Used the software for: 3-5 years ### "Nos encanta la Herramienta ITSM Proactivanet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2024 nos gusta trabajar con proactivanet por la facilidad de uso. Pros las ventajas que nos ha gustado de la herramienta es el fácil uso de ella para el usuario y los técnicos al llenar sus solicitudes y atenderlos. Cons el no poder configurar las autorizaciones automáticas de forma ordenada, ya que al agregar los firmantes los va ordenando de una manera que no importa quien fue seleccionado primero Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Gerente de infraestructura tecnológica Used the software for: 3-5 years ### "Una gestión de servicios realmente eficiente, flexible y sencilla" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Es una experiencia muy sencilla para la gestión de los servicios de IT y muy eficiente en tiempo la implementación de la herramienta. Pros La flexibilidad del producto y lo amigable que es trabajar con él. Aparte de tener una excelente gestión de los incidentes / requerimientos y control de activos Cons Puede mejorar la parte de la aplicación móvil para ser mas amigable la experiencia del usuario. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bárbara Viridiana L. Ing. de Ciberseguridad Used the software for: Less than 1 year ### "Proactivanet, ¡La mejor herramienta de Inventario!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2024 Me ha gustado como nos han orientado y respondido a las dudas que han surgido. Así mismo, la variedad de herramientas que facilitan la rápida identificación de los activos, la seguridad con la que se maneja la conexión remota, entre otras cosas más. Proactivanet es sin duda una excelente herramienta de gestión de inventario. Pros Sus amplias herramientas de inventario para la identificación de activos, tal como aplicaciones, ubicación, etiquetas, etc. Cons Hasta el momento no hay alguna cosa que no me guste de Proactivanet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Pablo B. Director de Sistemas y Ciberseguridad Used the software for: 3-5 years ### "Proactivanet - Servicedesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2024 Muy buena, herramienta en constante evolución. Pros Facilidad de uso, soporte técnico, mejoras en la gestión de incidencias, etc. Cons Por el momento ninguna, los casi 3 años que llevamos trabajando con la herramienta no hemos encontrado muchas limitaciones. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO David Omar G. Ingeniero en Ciberseguridad Used the software for: Less than 1 year ### "Experiencia con Proactivanet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2024 En general Proactivanet nos ha ayudado mucho en cuanto al inventario de aplicaciones y la gestión de actualizaciones. Pros La manera simple y sencilla en la que nos ha ayudado para la administración de nuestros activos, así como para actualizar las aplicaciones que se tienen instaladas en estos. Cons En el tiempo que hemos manejado la aplicación, no se nos ha presentado una situación que sea desventaja. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Analista Used the software for: 1-3 years ### "Muy bueno puede mejorar el performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2024 en general es buena puede mejorar en el performance Pros muy completo se encuentra toda la información necesaria del PC Cons en busqueda de ticket tarda en encontralo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Andrea M. Profesional Especializado Used the software for: 3-5 years ### ""Proactivanet es la aplicación integral para la Gestión de TI en Función Pública"" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 28, 2024 Es una aplicación que tiene muchas funcionalidades que ayudan en la atención de los grupos de valor de Función Pública y facilidad, automatiza procesos en la gestión de TI. Es muy intuitiva y fácil de usar. Esta se ha personalizado según las necesidades de la entidad Pros Es una aplicación en la gestión de servicios para facilitar los procesos, facilita la interacción entre el usuario y la mesa de servicio y está alineada con las buenas prácticas cuenta con un buen servicio de soporte tecnico Cons Algunos usuarios pueden requerir un tiempo para familiarizarse con la aplicación, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alejandra R. Analista de Gestión de Activos Tecnológicos Used the software for: 3-5 years ### "Experiencia en Proactivanet" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 9, 2024 En general considero que es una herramienta de gran ayuda para la universidad, para tomar decisiones y tener un control. Tiene oportunidades de mejora pero son más los beneficios que ofrece. Pros Lo que más me ha gustado es poder tener un control completo de los equipos de cómputo de la universidad, ver sus estadísticas de uso y gestionar las licencias de software de manera eficiente. Además, la posibilidad de desplegar el software de forma sencilla desde la plataforma ha sido una gran ventaja. Cons He identificado que, cuando borro un equipo de cómputo, los dispositivos adicionales quedan sin ser asociados. Esto ha generado excesos en la cantidad de dispositivos asociados, y cuando intento eliminar de forma masiva, el filtro 'Asociado a' no aparece. Por lo tanto, he tenido que eliminar los dispositivos uno por uno, lo que representa un trabajo largo. También, cuando despliego un software, aparece un mensaje de 'Error' junto a un número, pero no indica en qué dispositivo ocurre el error, ni qué tipo de error es. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227552/Proactivanet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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