--- title: "Proactivanet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Proactivanet Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/227552/Proactivanet/" page_type: "product" language: "en" --- # Proactivanet Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Proactivanet ## What is Proactivanet? Proactivanet, ITAM and ITSM Software, is a comprehensive tool for IT asset and service management. It is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort. It is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner Peer Insights' Voice of the Customer. ## What is Proactivanet used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €1 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Proactivanet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proactivanet.com/&name=Proactivanet) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Proactivanet 4.8 (52) VS. [4.6 (1,846)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price €1 Per User, Per Year Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (52) Ease Of Use 4.5 (1,845) Value For Money 4.5 (51) Value For Money 4.5 (1,691) Customer Service 4.8 (52) Customer Service 4.5 (1,687) ## Proactivanet alternatives [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (456)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227552/Proactivanet/alternatives/) ## FAQs about Proactivanet Overview ### Which roles and teams benefit most from Proactivanet? Proactivanet is most used by IT administrators, support analysts, service desk coordinators, and operations leaders who need stronger control over assets, incidents, and service requests. Security, database, and systems teams use it to monitor infrastructure and applications, while executives and commercial leaders rely on visibility dashboards to improve governance and operational planning. Answer based on 52 reviews Overview ### What company size and industries is Proactivanet built for? Proactivanet is built for enterprise and midsize organizations, with 40% of reviewers from enterprises and 37% from midsize businesses. It serves cross-industry needs, led by Information Technology and Services at 13%, Banking at 10%, and Health, Wellness and Fitness at 8%, primarily for ITSM. Answer based on 52 reviews Features and Usability ### What are the key features of Proactivanet? Proactivanet includes core IT service management features like incident management, support ticket tracking, and a self-service portal, plus differentiators such as IT asset tracking, inventory management, and configurable workflow automation. Reviewers also frequently highlight customizable dashboards and reports for centralized visibility across assets, cases, and service processes. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on Proactivanet? Proactivanet offers in-person training, live online sessions, webinars, documentation, and videos. Day-to-day users generally learn the basics steadily, while admins and service desk leads usually need more time for initial setup and full feature use. Reviewers describe onboarding as positive overall, though some initial configurations require added training. Answer based on 10 reviews Getting Started and Support ### What customer support options does Proactivanet offer, and how do users rate the experience? Proactivanet offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, close, and helpful during implementation and ongoing use, with fast answers to questions and effective guidance on changes, configuration, and issue follow-up. Answer based on 16 reviews Features and Usability ### Is Proactivanet easy to use? Proactivanet feels intuitive and easy to navigate for many teams, especially once the initial setup and learning phase pass. IT departments and service desk staff often like its friendly interface, customization, and clear inventory views, while some users note that certain modules and implementations still require product knowledge and onboarding support. Answer based on 15 reviews Features and Usability ### How well does Proactivanet handle incident management? Proactivanet handles incident and request management well for many service desks, with tracking, dashboards, and ITIL-aligned workflows. IT teams often find it useful for daily operations and support processes, but some report slow logins, delays during updates or maintenance windows, and occasional difficulty diagnosing the source of system issues. Answer based on 14 reviews Features and Usability ### How good is Proactivanet for IT asset management? Proactivanet works well for IT asset management by giving teams clear inventory visibility, license control, and infrastructure tracking. Universities, internal IT departments, and service desk teams often use it to locate equipment, monitor asset changes, manage software deployment, and support remote connections, though some mention the self-service portal design still feels dated. Answer based on 12 reviews Improvements ### Does Proactivanet keep improving over time? Proactivanet continues to improve through regular updates, useful new features, and changes that usually match IT service management needs. IT teams, universities, and service desk administrators often value its evolution and vendor responsiveness, though some mention the mobile app design, chatbot module, project management, and occasional update issues still need work. Answer based on 20 reviews ## Features AI summary Based on 816 ITSM reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Proactivanet supports all three features that reviewers consider most important: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility over IT assets, handle service requests efficiently, and resolve incidents faster, allowing teams to maintain service quality and reduce operational disruptions. Asset Tracking 4.9 (35) 91.43% of 35 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Incident Management 4.9 (40) 92.50% of 40 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Problem Management 4.6 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management 4.9 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Service Catalog 4.7 (25) 84.00% of 25 reviewers that rated this feature as important or highly important Database containing accurate and up-to-date information on all operational services API 4.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Proactivanet 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (52) 4.8 Based on 52 reviews ## Pricing Value for money 4.5 (51) Free Trial Personalizado €1.00 Per User,Per Year Value for money 4.5 (51) 4.5 Based on 51 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (52) 4.8 Based on 52 reviews ## User reviews Overall rating 4.8 Based on 52 reviews Filter by rating 5(43) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Andres A. Responsable servicio interno Information Services ### "ITSM Inycom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 En general tuvimos una muy facil integracion con el personal y una ausencia total de incidencias con ellos Pros facilidad de uso y servicio técnico personalizado y en español Cons Creo que seria bueno mejorar la parte de poder gestionar proyectos Switched from [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Tenia mejor precio y mas facil de actualizar Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Proactivanet Calidad precio era mejor proactivanet y teniamos ya contacto Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GL Gabriela L. IT - Helpdesk Banking ### "Mi primer experiencia" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2024 Es mi primera experiencia con este producto. Completamente alineado a ITIL Pros Unificación de módulos, facilita el uso diario. Cons despliegue, se requiere mayor variación de opciones en configuración para apagado de equipos Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) mejor precio y mayor cantidad de procesos certificados Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JE Jose Eduardo F. Soporte Mesa de ayuda Health, Wellness and Fitness ### "todo bien...." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 4, 2024 muy buenas experiencia en lo general.... Pros es muy completo, y hay muchas cosas para aprender Cons es algo lento, y a veces los equipos no reportan de inmediato y hay que revisarlo con proveedor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EA Efrain A. Coordinador de Soporte Técnico Pharmaceuticals ### "Fácil de entender" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2024 Llevo poco de conocerlo, sin embargo me parece una herramienta completa. Me gusta la idea de saber, que puedo llevar a cabo un inventario de equipos más completo. Pros Lo amigable que es para poder llevar a cabo reportes de incidentes, de inventarios, de licencias. Cons Hasta el momento no he encontrado algo que no me guste. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Marcelo L. Analista Pharmaceuticals ### "Muy bueno puede mejorar el performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2024 en general es buena puede mejorar en el performance Pros muy completo se encuentra toda la información necesaria del PC Cons en busqueda de ticket tarda en encontralo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Jeus M. Soporte Tecnico Health, Wellness and Fitness ### "Reseña de Proactivanet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2024 Muy buena, lleva su tiempo aprender sus funciones totalmente pero es muy buen sistema Pros Tiene muchas opciones/caracteristicas para poder usarse Cons Algunas opciones están muy categorizadas que se vuelve dificl encontrarlas entre tata opcion Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Alejandra R. Analista de Gestión de Activos Tecnológicos Higher Education ### "Experiencia en Proactivanet" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2024 En general considero que es una herramienta de gran ayuda para la universidad, para tomar decisiones y tener un control. Tiene oportunidades de mejora pero son más los beneficios que ofrece. Pros Lo que más me ha gustado es poder tener un control completo de los equipos de cómputo de la universidad, ver sus estadísticas de uso y gestionar las licencias de software de manera eficiente. Además, la posibilidad de desplegar el software de forma sencilla desde la plataforma ha sido una gran ventaja. Cons He identificado que, cuando borro un equipo de cómputo, los dispositivos adicionales quedan sin ser asociados. Esto ha generado excesos en la cantidad de dispositivos asociados, y cuando intento eliminar de forma masiva, el filtro 'Asociado a' no aparece. Por lo tanto, he tenido que eliminar los dispositivos uno por uno, lo que representa un trabajo largo. También, cuando despliego un software, aparece un mensaje de 'Error' junto a un número, pero no indica en qué dispositivo ocurre el error, ni qué tipo de error es. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Armando B. Supervisor de Soporte TI Telecommunications ### "Proactivanet en Censys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2024 Es un sistema muy completo para la gestión de tickets. Durante los 6 años que he trabajado con la plataforma, ha tenido muchas mejoras en el funcionamiento siempre para bien. Pros El funcionamiento de la herramienta El funcionamiento intuitivito La estabilidad del sistema Cons El tiempo de respuesta y atención ante incidentes o fallas La duración y proceso de las ventanas de mantenimiento y actualizaciones. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP David P. Técnico Food Production ### "Valoración ProactivaNET" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 3, 2024 Pros Fácil gestión tickets, resolución de consultas Cons Crear los horarios, para ajustar las múltiples casuísticas, que tenemos en los diferentes horarios Alternatives considered [Cuco360](https://www.capterra.com/p/230767/Cuco360/) Reasons for choosing Proactivanet Lo tenemos implementados en otras empresas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JZ Josune Z. Responsable de operaciones y CAU Insurance ### "Una herramienta clave en la gestión del entorno TI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2024 Muy buena experiencia en general. Cuando se detecta falta de alguna funcionalidad que podría mejorar la herramienta, estas necesidades se tienen en cuenta por parte del fabricante para implementarlas en nuevas versiones. Pros Es una herramienta integral que centraliza y optimiza la administración de los procesos TI alineada con ITIL. La aplicación facilita la visualización y el seguimiento de los componentes de la infraestructura TI, permitiendo identificar rápidamente cómo los cambios en un área pueden afectar a otras. Valoramos el acceso al equipo experto para facilitar evolución en el uso de la herramienta y mantenerla alineada a la transformación de nuestros procesos. Cons El diseño de la aplicación en el apartado del portal de autoservicio para el usuario final mantiene un aspecto de versiones iniciales, pero en los últimos tiempos vemos que se está haciendo un importante esfuerzo para la actualización del look&feel del mismo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/227552/Proactivanet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ManageEngine Endpoint Central vs Proactivanet](https://www.capterra.com/compare/170018-227552/ManageEngine-Desktop-Central-vs-Proactivanet)