# Page 3 | Unifocus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Unifocus the right Scheduling solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/227568/Unifocus/reviews

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Unifocus

4.5 (80)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 3 - Reviews of Unifocus

## Showing most helpful reviews

Showing 51-75 of 80 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

tA

tamas A.  
Executive Sous Chef  
Hospitality  
Used the software for: 2+ years

### "Good product in some areas, in some other areas it does not translate well to my field"

July 19, 2021

5.0

Overall it is a good payroll tracking software in my opinion. I only use it for that feature. I cant really opinionate on the rest of the features.

Pros

Its easy to use, convenient to track payroll,

Cons

I wish the mobile version would have full functionality

Review Source

LG

Linda G.  
HR Manager  
Hospitality  
Used the software for: 2+ years

### "Overall, a good product"

July 6, 2021

4.0

Support helps on day to day issues, but not as great on the bigger issues. I'm just a local user and the admin for my property - our Corporate office deals with the issues. Many things to like about Unifocus but not being able to get rid of old employees is an ongoing annoyance. We've given up on trying to fix it.

Pros

I like the fact that this software can ensure we never pay less than minimum wage for a tipped employee. I like the fact that we set a rule for holiday pay and the software is able to execute that properly. I like the AUDIT tab so we can see who is touching the timecard and the Job Summary tab

Cons

The reporting feature is less than ideal because the system can't deal with employees having multiple jobs in multiple companies. When we terminate people from the system, mysteriously, they pop back up onto the system. This is the worst problem with Unifocus.

Reason for choosing Unifocus

I was not in on the decision making at that time.

Review Source

Response from Unifocus

July 8, 2021

Thank you Linda for your response. We would definitely like the opportunity to discuss your comment regarding employees with multiple jobs. This may be easily remedied. Employees should be deactivated through your interface. Again, please contact us at prmteam@unifocus.com as we can get this issue corrected.

SW

Samantha W.  
Overnight valet  
Hospitality  
Used the software for: 1-2 years

### "Number one"

November 28, 2023

5.0

Pros

Easy to use. Easy to install. Plenty of uses

Cons

Sometimes the system crashes and they dont list updates right away

Review Source

NK

Nikki K.  
Assistant General Manager  
Hospitality  
Used the software for: 2+ years

### "Meets all of our needs"

July 12, 2021

5.0

The system is much easier to use than our previous system. It has better reporting, and easier for employees to understand their time, and see their shifts, corrections, etc.

Pros

Ease of manager's entering schedules, correcting any employee clock in errors and reporting. The reporting and forecasting tools are an important part of our day to day operations, and allows our managers to easily schedule according to anticipated business levels.

Cons

Maybe I'm doing something wrong, but I wish I didn't have to go in and out of the tabs/screens so often. I wish they would retain all functionality (keep the gear on the screen) so once you correct something, you don't have to go completely out of the tab, and then reopen it in order to export time.

Reason for choosing Unifocus

Corporate decision

Review Source

DJ

Drew J.  
Director of Finance  
Hospitality  
Used the software for: 2+ years

### "sorry - not a fan"

July 19, 2021

3.0

in a word - struggles - and at this point - not a fan- not likely to become one - use the budgeting software as well - and continually volunteer to Beta other products

Pros

I have yet to find that "wow this is great" feature

Cons

support - ease of use - connectivity - reports - frustration - we seem to struggle with the clocks - finger scan to operation - to reports - interface with ADP - would prefer to be on one platform

Review Source

Response from Unifocus

July 21, 2021

Dear Drew, Thank you for your review and comments. We would like to meet with you to review the use of reports and what your struggles are with them as well as with the time clock. It is a smart clock and thus it should operate effortlessly for your employees and perhaps we should look at cleaning or replacing the finger pad. We have a new dashboard and features in version 10 of Budgeter that I would like to show you. Perhaps we can find that 'wow' factor or feature. Again, thank you and we look forward to hearing from you at prmteam@unifocus.com.

EO

Elizabeth O.  
Director of Security  
Hospitality  
Used the software for: 2+ years

### "Easy breezy "

July 6, 2021

5.0

Pros

I have been doing payroll for a team of 20+ for just about 5 years. The UniFocus program is very easy to use. I use it daily and have never come across any major issues. If I am on the go and quickly need to view something, I use the UniFocus app, which is convenient. It tells me who is on shift and allows to me approve requests for time off.

Cons

The one thing I don’t like about the UniFocus app is the inability to change the type of time off my employee wants to use. For example, I had an associate input a time off request for 8 hours of personal time, however, they had 0 hours left. On a computer it is easy to swap that to a vacation day or floating holiday, but I cannot complete this function on the app.

Review Source

aB

aja B.  
outlet manager  
Hospitality  
Used the software for: 2+ years

### "Everyday Use "

July 19, 2021

5.0

Pros

It helps with forecasting and recording the punches'

Cons

There is nothing that I don't like about the software

Review Source

JS

Jean S.  
Chief Steward  
Hospitality  
Used the software for: 2+ years

### "Bring Back Shift View"

July 21, 2021

4.0

Pros

Shift view in the past was an awesome time saver which unfortunately has been removed with the new upgrades, bring it back. Make the setup so it fits on one screen please

Cons

Since the upgrade staff and shift do not fit on one screen. BRING BACK SHIFT VIEW, this is how I set up the week, then fill the shift. The upgrade has somehow managed to make this a longer process then it once was. Bring back the binocular view, so I can set a colleague up for the entire week. Old setup was much faster.

Review Source

Response from Unifocus

July 27, 2021

Thank you for your review and comments. The binocular view is available in the dropdown when you right click on the employee name. You can also add and drop shifts when you select the open shifts field on the day you want to schedule. Please reach out to this reply and I will be most happy to schedule a session to show you the options as they are built in version 10. -Regards Eddie Hartmann prmteam@unifocus.com

SD

Subhankar D.  
Director of Housekeeping  
Hospitality  
Used the software for: 2+ years

### "Unifocus area of improvement"

July 6, 2021

3.0

Pros

User friendly and welcoming mobile app.

Cons

needs to have a schedule display option on a screen rather than just printing. Employee management can be better UI such as drag and drop to different job positions Current schedule does not show any alert if there is a conflict from the previous week's schedule.

Review Source

Response from Unifocus

July 8, 2021

Subhankar, thank you for completing this review. Please contact us at prmteam@unifocus.com to arrange a time so that we may review our alerts with you and offer suggestions to improve your use of the scheduler.

DK

Duane K.  
Assistant Director of Aquatics  
Hospitality  
Used the software for: 2+ years

### "Good Scheduling Software"

July 12, 2021

4.0

Overall, I am very pleased with our experience with Unifocus compared to other scheduling apps. I am happy that we have a scheduling software that works well for what we need it to do, it would just be nice if they could work out to the two things mentioned above.

Pros

I like that this software makes it easy for businesses with large staffing numbers. It make it much easier to create a schedule that has to be so different across each day.

Cons

Long loading times and clunky point tracking system make using it some days stressful.

Review Source

KV

Kris V.  
Venue manager  
Hospitality  
Used the software for: 2+ years

### "User since day 1"

July 6, 2021

2.0

Pros

The overall end results on a day to day, week to week are good

Cons

Program pulls into too much information to generate ease of use

Review Source

Response from Unifocus

July 8, 2021

Kris, thank you for your review. We would like to discuss your comment regarding too much information. We strive to give pertinent information in the management of labor within our platform and would like to learn your perspective on making it easier to use. Please reach out to us at prmteam@unifocus.com at your earliest convenience.

MM

Marie M.  
Athletic Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "UniFocus"

July 8, 2021

4.0

I'm neutral, I have not had the opportunity to try other programs because this is what my employer uses.

Pros

It is easy to use for logging my employees time and attendance

Cons

There are many features that are difficult to use, for example, if I am trying to apply schedules for each employee, when you have 25 plus employees with changing schedules , the program tends to be a lot of work to complete.

Review Source

MV

Maria V.  
Director of Front Office  
Hospitality  
Used the software for: 2+ years

### "Unifocus "

July 6, 2021

5.0

Overall I am satisfied with the product, I believe the web base format could be more user friendly

Pros

Allows us to run reports in order to be cost-efficient with our staffing

Cons

The Web base option for scheduling can not be used from an iPhone and it needs to run from internet explorer

Review Source

GR

Garrett R.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Most Things Work Well....."

July 6, 2021

5.0

It works well in interfacing with our other programs

Pros

Ease of use, very simple to navigate - changes can be made easily

Cons

The app is very poor, very quirky, almost always have to re-enter credentials before proceeding - the whole thing needs to be re-engineered

Review Source

SD

Stephanie D.  
Spa Director  
Hospitality  
Used the software for: 2+ years

### "Easy to use"

July 12, 2021

5.0

Pros

I like Unifocus overall. It has so many features and they are user friendly, which is important to me.

Cons

There are so many things available that it can be overwhelming. The training course that I attended recently helped though.

Review Source

JJ

Joe J.  
Golf Ops Manager  
Hospitality  
Used the software for: 2+ years

### "Unifocus review"

July 6, 2021

5.0

Effortless management dealing with scheduling.

Pros

Easy to view scheduling and time punches.

Cons

Layout is organized very well. Maybe it could show who was scheduled and has not clocked in for their shift and keep track of who was late/ no shows.

Review Source

MS

Michael S.  
Executive Chef  
Food & Beverages  
Used the software for: 2+ years

### "My Opinion"

July 7, 2021

4.0

going well

Pros

i can log in from anywhere, can be helpful on a day off

Cons

hard to correct times at times, would like better reporting to be done

Review Source

MR

Malu R.  
HR Manager  
Hospitality  
Used the software for: 2+ years

### "no service"

July 13, 2021

5.0

no answer on support questions by text, email or phone message

Pros

the simplicity of it and its easy to use

Cons

the system its all good, if it works correctly

Review Source

GB

Grant B.  
Executive Chef  
Food & Beverages  
Used the software for: 2+ years

### "Grant Baker Unifocus Review"

July 12, 2021

5.0

Great system. Easy to use.

Pros

The ability to copy and paste schedules.

Cons

I wish messaging employees was a little easier.

Review Source

ZS

Zachary S.  
Tower Manager  
Hospitality  
Used the software for: 2+ years

### "Great Software"

July 9, 2021

5.0

Great experience

Pros

I like that this product is easy to use.

Cons

There is nothing that I do not like about this product.

Review Source

BD

Ben D.  
Building Engineer  
Hospitality  
Used the software for: 2+ years

### "Basic User"

July 6, 2021

3.0

Pros

I mainly set up schedules and approve punches. I'm not fully versed in every feature of the software.

Cons

Difficult to copy and paste the same work schedules into different weeks and employees

Review Source

Response from Unifocus

July 8, 2021

Hello Ben and thanks for your review. Contact us at prmteam@unifocus.com and we will arrange a session to review the copy functionality with you. This may assist you in the use of the software.

SV

Sarah V.  
Assistant Front Office Manager  
Hospitality  
Used the software for: 2+ years

### "Great product!"

July 29, 2021

5.0

Pros

UniFocus is easy to use and I enjoy utilizing the many features to assist with scheduling and labor management.

Cons

Some minor features that could be improved along with more details in the training modules.

Review Source

JG

Jeroen G.  
Director of Guest Services  
Hospitality  
Used the software for: 6-12 months

### "Convenient LMS system"

July 12, 2021

5.0

Convenient way of scheduling love the LMS tools and I only hear positive feedback from the pack members using it.

Pros

The LMS features, the fact that pack members can swap shifts and the point system.

Cons

That the head of department is not able to add or to remove pack members.

Review Source

CB

Christine B.  
Director of Residences  
Hospitality  
Used the software for: 1-2 years

### "User Friendly Payroll Software"

July 12, 2021

5.0

Very user friendly, up to the minute analytics which make reviewing and approving time easy as well as studying trends and using it for forecasting.

Pros

The ease of use in compiling analytics for review and the ease of use of the app for my team members.

Cons

How vacation time is entered. I wish that various types of pay (vacation, personal, unpaid) could be used in one request and was not necessary to input multiples.

Review Source

AB

AJ B.  
Security attendant  
Security and Investigations  
Used the software for: 6-12 months

### "UniFocus "

July 12, 2021

4.0

Pros

I enjoy the use of easy and the UI of using this product everyday.

Cons

Every now and then this products has some lag issues, not responsive.

Review Source

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