--- title: "Hipporello Service Desk for Trello Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hipporello Service Desk for Trello Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/227596/Hipporello/" page_type: "product" language: "en" --- # Hipporello Service Desk for Trello Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hipporello Service Desk for Trello ## What is Hipporello Service Desk for Trello? An easy-to-use and affordable help desk solution, designed to transform the way you manage customer inquiries and support requests using forms and email. The software natively integrates with Trello allowing you to handle customer issues collaboratively and ensure exceptional service delivery. Ticket Management: Seamlessly create, track, and prioritize support tickets for timely resolution. Knowledge Base: Empower customers with a centralized repository of FAQs, guides, and troubleshooting resources. Automation: Streamline workflows and automate repetitive tasks to enhance efficiency. Analytics and Reporting: Gain valuable insights into support performance and customer satisfaction metrics. Customization: Tailor the desk to your unique requirements with customizable forms and branding options. Experience unparalleled customer support with our software. Start resolving issues faster and building stronger customer relations. ## What is Hipporello Service Desk for Trello used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hipporello Service Desk for Trello?[Manage this product listing](https://www.g2.com/products/hipporello-service-desk-for-trello/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hipporello Service Desk for Trello 4.8 (20) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $10 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (20) Ease Of Use 4.5 (3,420) Value For Money 4.5 (19) Value For Money 4.4 (2,806) Customer Service 4.9 (20) Customer Service 4.5 (2,990) ## Hipporello Service Desk for Trello alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227596/Hipporello/alternatives/) ## FAQs about Hipporello Service Desk for Trello Overview ### Which roles and teams benefit most from Hipporello Service Desk for Trello? Hipporello Service Desk for Trello is most used by customer support, operations, and IT teams that need structured request intake and faster issue resolution inside Trello. Business leaders, administrators, and solo operators also benefit by centralizing service workflows, tracking incoming tasks, and improving visibility across client, employee, and internal support requests. Answer based on 20 reviews Overview ### What company size and industries is Hipporello Service Desk for Trello built for? Hipporello Service Desk for Trello is designed for customer support teams, IT departments, product operations managers, nonprofits, event planners, and workflow strategists, with 65% of reviewers from small businesses. It serves midsize companies too at 30%, and reviewer representation is highest in Computer Software and Non-Profit Organization Management at 10% each. Answer based on 20 reviews Features and Usability ### What are the key features of Hipporello Service Desk for Trello? Hipporello Service Desk for Trello offers ticket management, issue tracking, and help desk management, plus a client portal and self service portal for customer requests. It also includes workflow automation, rules-based workflow, alerts/notifications, autoresponders, reporting/analytics, customizable forms, knowledge base management, and access controls/permissions. Pricing ### How much does it cost and what fees or limitations are included? Hipporello Service Desk for Trello starts at $10 per user/month for the Premium plan, which includes up to 250MB file sharing. A free version and free trial are available. Pricing-related feedback mentions licensed-user costs tied to Trello members, and some users want read-only access without adding paid Hipporello users. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Hipporello Service Desk for Trello integrate with? Hipporello Service Desk for Trello integrates with Trello and Gmail. Reviewer feedback centers on Trello, where support requests, forms, and email messages are converted into Trello cards and managed on Trello boards. Gmail appears in reviewer mentions for handling email-based responses and ticket communication. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Hipporello Service Desk for Trello offer? Hipporello Service Desk for Trello provides in person training, live online sessions, documentation, and videos. In person training supports direct guided instruction, live online sessions allow remote setup help, documentation offers written reference material, and videos provide visual guidance for reviewing steps and features. Getting Started and Support ### What customer support options does Hipporello Service Desk for Trello offer? Hipporello Service Desk for Trello provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat. Users describe support as fast and helpful, with immediate responses often praised, though the setup and customization process can feel complex at first for beginners. Answer based on 5 reviews ## Features AI summary Based on 7,153 Help Desk reviews Capterra data shows that buyers of forms automation software rank the following features as their top priorities: - **Customizable Fields** (**53%** of reviewers rated this feature as critical) - **Customizable Forms** (**53%**) - **Mobile Access** (**61%**) Hipporello Service Desk for Trello supports all three features reviewers value most: **Customizable Fields**, **Customizable Forms**, and **Mobile Access**. Together, these capabilities help businesses tailor data collection to their processes, create forms that fit different workflows, and give teams the flexibility to manage submissions from anywhere, allowing teams to work more efficiently and respond faster. Customizable Fields 4.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Customizable Forms 4.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Mobile Access 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Forms Creation & Design 5.0 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Support Ticket Management 4.8 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.3 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Hipporello Service Desk for Trello 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Autoresponders: Create and automatically send premade copy in response to customer messages - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (20) 4.6 Based on 20 reviews ## Pricing Value for money 4.5 (19) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/227596/Hipporello/pricing/) Free $0.00 Premium $10.00 Per User,Per Month It includes: - Forms - Advanced Automation - Custom Field Support - File Sharing - Drag-and-Drop Form Builder - Branded Portal - Customize Languages - Custom SMTP Enterprise Custom Quote Available It includes: - 30-Day Onboarding - Dedicated Customer Success Manager - Premium Technical Support - Custom Solutions - Remove Branding - Custom Domain - Embedded Form - Canned Responses Value for money 4.5 (19) 4.5 Based on 19 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (20) 4.9 Based on 20 reviews ## User reviews Overall rating 4.8 Based on 20 reviews Filter by rating 5(17) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Virtual Assistant Non-Profit Organization Management ### "A Reliable Service Desk Solution for Organized Workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2026 Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. Pros The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. Cons While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Shara Rose C. Patient Support Specialist Hospital & Health Care ### "Easy set up and Great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 My overall experience with Hipporello Service Desk for Trello has been positive. It streamlined the way we manage support requests by organizing everything directly within Trello. While there were a few limitations in customization, the integration and workflow improvements were valuable. Pros What I liked most about Hipporello Service Desk for Trello is how seamlessly it integrates with Trello boards. It turns customer inquiries into organized Trello cards automatically, which makes tracking, responding, and managing tickets much easier without needing a separate platform. Cons What I liked least was that some of the customization options felt limited, especially when trying to tailor forms and workflows to more complex processes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Aariful Shahid S. Quality Administrator Computer Software ### "Hipporello Service Desk Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 22, 2024 Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience. Pros Their automations features are handy and easy to use and saves a lot of time. Cons They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Rowena B. Product Operations Manager Human Resources ### "Definitely recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2024 EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. Pros So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. Cons Ummmm haven't found anything not to like. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Hipporello Service Desk for Trello Bc looks like only Hipporello have both email integration and forms, plus it was so much easier to get started on Hipporello. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Manager, Customer Success Biotechnology ### "A Must Have for Small Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2024 Pros I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next. Cons There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GD Gangadhar D. Systems Developer Entertainment ### "Hipporello for Solid Customer Help " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2024 Pros Hipporello makes immediate and rational responses in matters customer help, and all the communication dynamics are well covered. Cons Hipporello is objective and every contradiction is well covered without bugs. Switched from [Linked Helper 2](https://www.capterra.com/p/230521/Linked-Helper-2/) [everything HelpDesk](https://www.capterra.com/p/127267/everything-HelpDesk/) [Help Sumo](https://www.capterra.com/p/135091/Help-Sumo/) [Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Annex L. Digital Marketer Medical Practice ### "Speedy and Accurate Customer Help for Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2024 Pros Hipporello Service has a close customer follow up, where tracking of any case is done immediately. Cons Hipporello Service has managed to offer adequate and manageable customer assistance. Switched from [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/) [Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) [Customer Thermometer](https://www.capterra.com/p/133435/Customer-Thermometer/) [Customer Appointment Manager](https://www.capterra.com/p/129051/Customer-Appointment-Manager/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Melissa S. CEO MASTER CERTIFIED COACH E-Learning ### "BEST AUTOMATION FOR THE PRICE" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2024 I ENJOY THE EASE OF USE ONCE I WAS USSED TO IT, THE FACT THAT I CAN NOW OFFER MORE SERVICES TO MY CLIENTS IS WONDERFUL, I WANT TO TELL OTHERS BUT THEN I WANT TO KEEP THE SECRET ALL TO MYSELF TO HAVE A LEG UP ON THE COMPETITION, HAHAHA THANKS HIPPORELLO Pros CUSTOMER SERVICE OPTIONS ARE GREAT ESPECIALLY IF YOU RUN A BUSINESS THAT REQUIRES IMMEDIATE RESPONSES. Cons WAS A LITTLE HARD TO NAVIGATE AT FIRST BUT WITH HELP FROM CUSTOMER SERVICE \[sensitive content hidden\] IT WAS A BREEZE Reasons for choosing Hipporello Service Desk for Trello UYSED TRELLO YEARS AGO AND REMEMBERED HOW GREAT IT WAS, NOW THAT IM EXPANDING ON BUSINESS I CAME BACK AND HIPPORELLO WAS HERE AND IT MADE IT THAT MUCH EASIER FOR ME TO COME BACK TO USING TRELLO Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Crystal M. Treasurer Non-Profit Organization Management ### "Hipporello helped us move into the 21st century" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 19, 2024 Pros The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to. Cons When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sebastien B. Owner Government Administration ### "Excellent product for a Excelent pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 7, 2024 Early or late I always receive a good and clean answer at all times. Even when there was a bigger issue a zoom/teams call was setup and in no time the issue was fixed. They also listen to there customers and even a few 'bugs' were squashed minutes after passing them along. Keep it up! Pros \- super support service (kudos to the team) - a very nice look&feel within Trello - very easy to set up - great configurability is a super easy way - Going live in a extremely short period Cons \- need more and configurable stats based on there own statuses and more - better notifications for updated tickets (cards) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/227596/Hipporello/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.