--- title: "Hipporello Service Desk for Trello Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hipporello Service Desk for Trello the right Help Desk solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227596/Hipporello/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Hipporello Service Desk for Trello 4.8 (20) [View alternatives](https://www.capterra.com/p/227596/Hipporello/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Hipporello Service Desk for Trello Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Yunia N Virtual AssistantNon-Profit Organization Management, Self-employedUsed the software for: I used a free trial. “It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability.“ January 22, 2026 CM Crystal M TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.“ March 19, 2024 Yunia N Virtual AssistantNon-Profit Organization Management, Self-employedUsed the software for: I used a free trial. “The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place.“ January 22, 2026 Josh S Global People Operations ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations.“ February 22, 2024 Nicole M. J Manager, Customer SuccessBiotechnology, 2 - 10 employeesUsed the software for: 1-2 years. “I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too).“ June 14, 2024 ## Showing most helpful reviews Showing 1-20 of 20 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Virtual Assistant Used the software for: I used a free trial ### "A Reliable Service Desk Solution for Organized Workflows" February 2, 2026 5.0 Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. Pros The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. Cons While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. Review Source R Reviewer Patient Support Specialist Used the software for: I used a free trial ### "Easy set up and Great tool" January 21, 2026 5.0 My overall experience with Hipporello Service Desk for Trello has been positive. It streamlined the way we manage support requests by organizing everything directly within Trello. While there were a few limitations in customization, the integration and workflow improvements were valuable. Pros What I liked most about Hipporello Service Desk for Trello is how seamlessly it integrates with Trello boards. It turns customer inquiries into organized Trello cards automatically, which makes tracking, responding, and managing tickets much easier without needing a separate platform. Cons What I liked least was that some of the customization options felt limited, especially when trying to tailor forms and workflows to more complex processes. Review Source R Reviewer Global People Operations Manager Used the software for: 3-5 years ### "Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️" February 23, 2024 5.0 I can't say enough good things about \[sensitive content hidden\] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come! Pros I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team. Cons In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution. Review Source R Reviewer Product Operations Manager Used the software for: Less than 1 year ### "Definitely recommend" August 16, 2024 5.0 EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. Pros So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. Cons Ummmm haven't found anything not to like. Review Source R Reviewer Head of Innovation Used the software for: 1-3 years ### "Good Ticket Management integrated in Trello" March 5, 2024 3.0 Good but it should improve administration from ad administrative prospective Pros Fully integrated with Trello Ease of use Cons Few customization Very poor administration service and billing support Review Source R Reviewer System Engineer Used the software for: Less than 1 year ### "Just what we needed" February 28, 2024 5.0 One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need. Pros \- The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO) Cons Nothing, everything was fine! With their support it's easy to manage. Review Source R Reviewer Treasurer Used the software for: 3-5 years ### "Hipporello helped us move into the 21st century" March 20, 2024 5.0 Pros The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to. Cons When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high. Review Source AL Annex L. Digital Marketer Used the software for: 1-3 years ### "Speedy and Accurate Customer Help for Businesses" May 1, 2024 5.0 Pros Hipporello Service has a close customer follow up, where tracking of any case is done immediately. Cons Hipporello Service has managed to offer adequate and manageable customer assistance. Review Source Verified Reviewer Manager, Customer Success Used the software for: 1-3 years ### "A Must Have for Small Teams" June 24, 2024 5.0 Pros I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next. Cons There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "A Trello Must-Have " April 15, 2021 5.0 Great Pros How easy Hipporello made it to use the power-up is great. I was able to add a Contact Us form to my website (a great improvement from my previous form) and for the submissions to be directly imported onto Trello through a card. Although, the best part of my experience with Hipporello was that the Leading Engineer (the person that developed the software) set up a video call with me to help me with installing the form on the website. What a service! Cons I wish Hipporello came on the market sooner! Review Source gD gangadhar D. Systems Developer Used the software for: 1-3 years ### "Hipporello for Solid Customer Help " May 10, 2024 5.0 Pros Hipporello makes immediate and rational responses in matters customer help, and all the communication dynamics are well covered. Cons Hipporello is objective and every contradiction is well covered without bugs. Review Source R Reviewer CEO MASTER CERTIFIED COACH Used the software for: Less than 1 year ### "BEST AUTOMATION FOR THE PRICE" March 27, 2024 5.0 I ENJOY THE EASE OF USE ONCE I WAS USSED TO IT, THE FACT THAT I CAN NOW OFFER MORE SERVICES TO MY CLIENTS IS WONDERFUL, I WANT TO TELL OTHERS BUT THEN I WANT TO KEEP THE SECRET ALL TO MYSELF TO HAVE A LEG UP ON THE COMPETITION, HAHAHA THANKS HIPPORELLO Pros CUSTOMER SERVICE OPTIONS ARE GREAT ESPECIALLY IF YOU RUN A BUSINESS THAT REQUIRES IMMEDIATE RESPONSES. Cons WAS A LITTLE HARD TO NAVIGATE AT FIRST BUT WITH HELP FROM CUSTOMER SERVICE \[sensitive content hidden\] IT WAS A BREEZE Review Source R Reviewer Head of Brand Used the software for: Less than 1 year ### "Of great help" January 31, 2024 5.0 Great, very happy to have this in place. Pros The team have been a great help with any questions and otherwise it's been straightforward to use at a reasonable price Cons The time it took to get across all these different products, wish I found it sooner. Review Source R Reviewer Quality Administrator Used the software for: Less than 1 year ### "Hipporello Service Desk Review" October 25, 2024 5.0 Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience. Pros Their automations features are handy and easy to use and saves a lot of time. Cons They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello. Review Source R Reviewer Payroll and Benefits Administrator Used the software for: Less than 1 year ### "Trello Review" February 5, 2024 4.0 It works fine. I'm ok if we keep it. I think it's very user friendly for the employees to submit a ticket Pros The ability to move tickets from one task to another, easily Cons The way the board looks when we have multiple tickets, they all seem to blend together and its hard to figure out which ticket is which. Review Source R Reviewer Analysts Used the software for: Less than 1 year ### "Qualidade e facilidade" March 5, 2024 5.0 Perfeita. Nunca tive um problema que nao pudesse ser ajustado ou me orientassem e eu conseguisse mexer. Adoro a equipe que sempre me deu suporte! Pros Gosto de utilizar Hipporello pois é simples e prático. Não é necessario muito conhecimento para mexer nele, e é bem explicativo os itens Cons As vezes a sincronização com o Trello falha, mas nada muito grave Review Source R Reviewer Client Support Used the software for: Less than 1 year ### "Initial Review" June 2, 2024 5.0 Pros The ability to customize the page the way we want to see it. Cons The web version is very slow. Although we are already using the faster app version. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Excellent product for a Excelent pricing" March 8, 2024 5.0 Early or late I always receive a good and clean answer at all times. Even when there was a bigger issue a zoom/teams call was setup and in no time the issue was fixed. They also listen to there customers and even a few 'bugs' were squashed minutes after passing them along. Keep it up! Pros \- super support service (kudos to the team) - a very nice look&feel within Trello - very easy to set up - great configurability is a super easy way - Going live in a extremely short period Cons \- need more and configurable stats based on there own statuses and more - better notifications for updated tickets (cards) Review Source R Reviewer Business Developer Used the software for: Less than 1 year ### "Good but needs additional features" June 13, 2024 4.0 Pros It integrates really well with Trello making a custom workflow possible. Cons It sometimes misses the functionality of a more common helpdesk software like Freshdesk. Review Source R Reviewer Sysadmin Used the software for: Less than 1 year ### "A friend in need" March 4, 2024 5.0 10/10 Pros Simple to use, pro and very fast support, full automatization of tickets. 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