# Fusion Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fusion Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/227692/Fusion --- # Fusion Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fusion ## What is Fusion? Introducing Fusion Health and Safety Platform The Fusion platform is consists of the web-based Management Dashboard and the Mobile App, available on desktop, tablet and mobile What does your app do? The Fusion platform allows all employees to have instantaneous access to all of their relevant documentation, remotely on their person on a mobile application. ## What is Fusion used for? [Document Management](https://www.capterra.com/document-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price £56 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fusion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fusion.app&name=Fusion) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fusion 4.6 (27) VS. [4.7 (9,389)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting Price £56 Per User, Per Month Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (27) Ease Of Use 4.7 (28,978) Value For Money 4.4 (25) Value For Money 4.5 (20,543) Customer Service 4.4 (25) Customer Service 4.5 (18,575) ## Fusion alternatives [4.7 (4,229)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (29,055)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,542)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227692/Fusion/alternatives/) ## FAQs about Fusion Overview ### What company size and specific industries is Fusion built for? Fusion is designed for companies in the construction, renewable energy, transport and logistics, and manufacturing sectors. The target audience appears to be organizations operating in these industries, with no specific company size stated in the vendor description. Features and Usability ### What are the key features of Fusion? Fusion offers document management, document storage, and file management, along with document capture, document review, and version control. It also includes workflow management, collaboration tools, access controls/permissions, audit trail, compliance management, and search/filter features such as full text search and tagging. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Fusion offer? Fusion offers in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation provides written reference material, and videos allow self-paced review of key steps. Getting Started and Support ### What customer support options does Fusion offer? Fusion provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 4.3 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Import and export data to and from software applications Alerts/Notifications 3.8 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges File Sharing 4.6 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Workflow Management 4.5 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Access Controls/Permissions 4.2 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Storage 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Fusion 24 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Provides a channel for team members to share AI models, media files, communicate, and work together Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Import and export data to and from software applications Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Review and analyze existing information across documents Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Convert files to a different format Public or private sharing of digital files such as documents, audio/video, images, and more Search for specific words or phrases within a document or database Ability of websites, web applications, or mobile applications to function without an active internet connection Search and filter data across systems to locate required information by entering keywords or certain criteria Attach digital tags to documents and assets for identification, search, or monitoring purposes Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (27) 4.6 Based on 27 reviews ## Pricing Value for money 4.4 (25) Free Trial Basic £56.00 Per User,Per Month Value for money 4.4 (25) 4.4 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (25) 4.4 Based on 25 reviews ## User reviews Overall rating 4.6 Based on 27 reviews Filter by rating 5(17) 4(8) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EC Elizabeth C. Physical Therapist Health, Wellness and Fitness ### "PT as New user of Fusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 1, 2026 I have been a PT for nearly 40 years, and this is the most straight forward program I have used. I like that you can add and omit sections as needed. Pros I am going into my 4th decade as a PT and have used a LOT of programs through the years. At this time I am in a new preschool clinic job that uses Fusion, and it was very easy to learn and integrate it into use. Cons I wish that I had the ability to customize it more, our clinic does not have M-Fun as an assessment, so I have to enter it as additional thesting, wben it is my primary assessment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Teresa G. Occupational Therapist Hospital & Health Care ### "Great pediatric EHR system for our small OT and Speech Pediatric clinic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2026 Overall, our experience with Fusion has been positive, and even more so since the merge with Ensora. It has allowed us to keep electronic files of each client with their photo and pertinent documents as well as provide parent access through the parent portal. The ability to fax directly from Fusion to the clients physician is such a timesaver! Pros I like that Fusion is web-based and allows the flexibility to document from any secure device. I also really like the integrated scheduling and documentation feature with pediatric-specific tools, pre-loaded assessments and goal bank. We use the quick phrase and pull forward options for documentation that makes daily notes and reports much more efficient. Cons One feature that I dislike is that only the therapist who originates the document is able to enter or edit goals. If there is a shared client, this creates the need for back and forth communication outside of fusion when it would be more efficient if both therapists could edit the goals directly on the report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Artorra D. RBT Mental Health Care ### "fusion frindds" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2026 really great with notes forget pervious session. make the job very easy for myself and others around me. Pros Its helps with managing paper work. here we take a lot of data thoughout the day. it store the data correctly. Cons the password keep resetting all the time. eveytime we log in it saids the password is incorrect so you have to go back and put it in manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Ashley M. SLP - GSC Health, Wellness and Fitness ### "Great, will use and recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 23, 2026 Pros Fusion is very simple to use. It is very user-friendly. I find it simple to work with other clinicians and manage patient documents between myself and the other clinicians that they are seeing. I love the goal tracking feature and visuals too. Cons Sometimes it can be hard to find specific documents. It seems like a long way to work around and find it. I also wish I could work on a document simultaneously as another clinician. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WP Wendi P. Occupational therapist Health, Wellness and Fitness ### "Fusion documentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 22, 2026 I have used for or five different documentation systems and it is one of the better ones. It’s not overwhelming. Pros It’s easy to navigate and user-friendly. It keeps a good amount of patient history. It allows us to bring information forward into updated documents. Cons It only allows you to open one screen at a time within the application. I can’t tell that it provides any data analytical information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KO Karen O. Owner, occupational therapist, yoga therapist Health, Wellness and Fitness ### "Efficient system; mostly positive experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 22, 2026 I have had both incredibly positive experiences as well as some frustrating ones. It is definitely better than my previous EHR system and having the billing integrated so I can see it is a big bonus. Pros Fusion has provided my smaller business a more efficient and affordable method for documentation and billing. In general, it has been easy to use. Customer support has been very helpful most of the time. I get paid quickly and can see what is happening with my billing which has been a big plus for me. Cons I have struggled with some billing. I did not sign up for the upgrade due to the cost and I am a solo practitioner and the jump was too much and not cost effective. It is helpful that you can fax documents out right from Fusion. It looks like they may have just added a way to receive faxes back as well, but I haven't tried that. When I do have a challenge, I find the support articles difficult to find even when I think I am putting the obvious search words in. I would like to see a way to collaborate with other medical providers for ease of getting a signature from PCPs. Even though they give you time to onboard, it also felt fast and furious and then once your transition time is over, I felt abanddoned when I had questions related to problems I couldn't resolve on my own. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Cost kept going up; resources weren't integrated; billing integration; struggled with getting help Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Fusion I see peds and adults and if I recall, it wasn't as supportive for peds therapy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Shannon H. Doctor of Occupational Therapy Health, Wellness and Fitness ### "Fusion EMR is User Friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 22, 2026 My experience has been very good. It is the best EMR system I have used in my practice time. I have used Fusion, Clinic Source, Simple Practice, and Ocean Friends. Pros I like the flow of the program and feel that is very user friendly. It makes collaborating with my assistants very easy. Cons I wish I could see the open notes of my supervisees instead of only being able to see the notes once they are finished. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW Grace W. SLP Graduate student Hospital & Health Care ### "Personal Experience With Fusion" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2026 Overall, I have had a positive experience of navigating fusion as a graduate student. It’s easy to get around the site and keep track of your tasks. Pros As a graduate student learning and to navigate around fusion I find it helpful that everything is organized and you can get in touch with your peers easily. Cons I do not really have any cons about Fusion because I do find it user friendly. It is easy to navigate the schedule and stay organized. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Natalie L. SLP Graduate student Hospital & Health Care ### "Personal Experience With Fusion" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 18, 2026 Overall, I have had a positive experience of navigating fusion as a graduate student. I find it easy to use and never had any difficulty with it. Pros As a graduate student learning and navigating Fusion is student friendly. I find that as an SLP student it is hands on and easy to navigate around for writing and documentation. Cons I do not really have any cons about Fusion because I do find it user friendly and all the tabs are easy to navigate. When sending my documents to my supervisors it is an easy process and for collaborating with other peers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Shannon H. TEAM LEAD MEDICAL BILLER Health, Wellness and Fitness ### "Fusion Facts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 Overall, Fusion is very user friendly. Claims are electronically submitted within in minutes and if there are any rejections they are back within minutes as well. The Fusion portal for patients is easy to use and most of our patients are enrolled and making account payments through it as well. The onboarding process was simple and the customer service team helped out immensely. Pros The feature I like most is when you go into the review claims list where all claims that need reviewing and submitting are located any claims with more than one visit on the same day it will have the message multiple visits, which allows me to add the 59 modifier to claims that the carrier requires. This significantly cuts done on denials and rebilling. I also like that you can manipulate the posting of ERA payments. We balance bill some of our clients and this allows us to do this correctly and efficiently. Fusion is very very user friendly and the customer support is outstanding. I would highly recommend Fusion . Cons The only thing I do not like is that when someone adds a file document or an authorization, it doesn't tell which user added the document or authorization. I think this would be very helpful when mistakes are made and accountability needs to be taken. Switched from [ReDoc](https://www.capterra.com/p/10023412/ReDoc/) It's functionality was very limited. Our revenue has increased 3x since we switched. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jenna D. Clinic Director, Owner, Occupational Therapist Health, Wellness and Fitness ### "Pricey but Worth It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 When I first opened my practice I started with Fusion, but couldn't justify the costs so I canceled but it was a huge mistake to do. I should have stuck it out because Fusion has been wonderful for the success of our business! Pros Wonderful design and ease of use, great customer support. As a small business owner, Fusion has helped me tremendously in almost all areas of running a pediatric therapy practice. Cons Of course, the pricing and fees seem high; however, the platform is worth it. I also wish the automated text message reminders could be edited and/or a way to send out mass messages manually. Switched from [EmbarkEMR](https://www.capterra.com/p/231969/EmbarkEMR/) That product was significantly cheaper but clunky and poor timely customer support. Alternatives considered [Aspyre](https://www.capterra.com/p/155090/Aspyre/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Fusion The quality seemed better. I wanted something long-term, not changing again in another year or so. Fusion has grown with us! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Margaret P. Occupational Therapist Medical Practice ### "Review of Fusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 very helpful and appears to be seamless. It does cost more than others; however, it does help out greatly with the amount of work and the cognitive load so that offsets the cost in my opinion. Pros Customer support has been very helpful! The ability to use the chat feature has reduced time spent on problem solving various situations. I love the ability to keep all documentation in one place including the financial and the treatment documentation. It has been such a time saver. Cons Seems that I haven't figured out how to make the daily notes goal notes transfer to the progress notes goals. This has been low on my priority list of things to accomplish to find out why. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Marissa H. Speech Language Pathologist Individual & Family Services ### "10/10 Fusion " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Overall, I have enjoyed using Fusion. We switched over from another EMR and I find Fusion to be more user friendly and faster than the other. Pros I enjoy using Fusion because it is very user friendly, you can customize your own evaluation templates, and the customer support is great. Using Fusion has decreased my documentation time as well. Cons I like many things about Fusion, but if I could change one thing, it would be that I could remove patients from my patient list when they have been transferred to another therapist. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) My employer decided to switch from Clinic Source to Fusion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CO Crystal O. Office Manager Medical Practice ### "Great Software!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 17, 2026 Pros Ease of use, customer support, file sharing. We rarely experience any glitches or issues, and are pleased with every aspect so far. Cons I have yet to experience many cons. There was a day when I reached out to support at around 4:30pm and no one was available until the following day, but it wasn't pressing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lesley C. Speech-Language Pathologist Hospital & Health Care ### "User-friendly documentation software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 I enjoy using Fusion. It is easy to learn, and the format of documentation is simple and adaptable for my needs. Pros I like most the ease of entering documentation, the simple, free-form format provided to complete individual sections, and the ability to save and copy forward goal information. Cons I like least about Fusion difficulties with document preview, in which I always have to download a document to view it. Also, Fusion reports it is frequently disconnects from the internet while I am working online at my job. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Becky R. Speech therapist Owner Hospital & Health Care ### "Great program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Great experience. Easy to use. Love the customer support. Friendly staff happy to help Love the chat feature Pros Ease of learning to use. Great customer support. Simple note format. Easy to edit as needed. Love the contributor option for aupervision Cons Chart is separate than evaluation and notes. Difficult to go from chart to notes and evaluations at times Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reasons for choosing Fusion Cheaper price with more options. Easier to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lauren S. Owner, Therapy Director Health, Wellness and Fitness ### "Would recommend this EMR system for all your small business Therapy needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 17, 2026 Overall, I like fusion as I have become familiar with it and it’s pretty easy to use also easy to train my employees on as well Pros I like that the scheduler and all of patient notes and documents are in one place. I also like that we can share documents with parents and it’s HA compliant. It’s also awesome that we can share our schedule with students who are in their clinicals. Cons The cost and lack of comprehensiveness with adding sanitized assessments as well as a goals that are not very ST friendly. They’re more PT focus and adult focused. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jeffrey H. Customer Services Manager Hospital & Health Care ### "Clean, User-Friendly Platform with Excellent Organization and Collaboration Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 17, 2026 Overall I enjoy Fusion. I have had demostrations with other programs, but the overall ease of use compared to others makes me hesitant to change. I would reccomend this product to anyone who is just starting out. Pros I like how Fusion looks. It has a sleek and simple design that is user friendly. It keeps documents nice and tidy that make what I am looking for easy to find. If I need to share files with families or for collaboration with others in the company, it is very easy to send to who I need. Cons The customer support can be a bit lacking at time. Tehy will mostly send you to the help articles, which at times can be useful for something simple, but if there is something niche doesn't always help. It is also a bit on the pricey side comepared to other programs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA Brooke A. Speech language pathologist Hospital & Health Care ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 12, 2026 Pros I like how everything is set up! I think it is very user friendly. When I began working at my clinic, I had to learn how to use Fusion for the first time. Cons It would be nice to be able to sync deadlines for reports and other documentation so that it showed on each patient’s profile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jennifer D. Executive Director Health, Wellness and Fitness ### "Pros & Cons " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 12, 2026 Overall, Fusion has been a good EMR that has served us well over the years, but I am definitely looking for a different system that may be able to support us better in the future. Pros I like that Fusion is very intuitive to a new person learning the system. I feel like we are able to get people trained on basic features very quickly. It is also very visually approachable, which was a big selling feature for us initially. Cons My current frustrations with Fusion are the lack of AI features that help streamline workflows. As I am seeing these features in more and more EMRs, it's created growing frustration that Fusion hasn't kept up. Features like the waitlist in Fusion are fairly useless since sorting is limited; I can't download to Excel to even sort. I can't see when someone was last contacted; it doesn't suggest waitlist people when their preferred time opens up, so someone would need to go search if someone on the waitlist wanted a time that opened. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reasons for choosing Fusion We picked fusion since it was easy to use and understand as a therapist. It was the first time moving to an EMR and it felt approachable. The support team was also very helpful at that time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Tabitha D. SLPA Medical Practice ### "Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2026 It has been a great experience so far. No major issues. Updates are quick and easy with a refresh is all that is needed. Pros Super easy to use. I have never had an issue navigating to find what I need to complete. Love the site. Cons I feel like there could be more color schemes to choose from. All just a little basic but that is just me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Sandra E. Speech Language Pathology Assistant Hospital & Health Care ### "Great Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 12, 2026 I am grateful for their work and for them making it easier to do my job and to do it efficiently and in a timely manner. Pros Document management is a lot easier and helps me do my notes and paperwork more efficiently. Its has very helpful tabs that makes it easy to use and find what I need. If I ever need help with anything their customer support is very helpful. I have to share my files with my supervisor on a daily basis. Fusion makes my job and supervisors job a lot easier. Cons I haven’t used other systems yet. I am happy with Fusion so there is no need to use another system at this point. They are very efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Karla J. Billing Director Medical Practice ### "Highly Recommend! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 Very satisfied with our overall experience with Fusion! Would highly recommend! Fusion is not like most other EMR's they actually respond promptly to our requests or issues. Pros Fusion customer support is always responsive and very helpful! They explain things in great detail to ensure you understand exactly what you need to do. The system itself is very user friendly and ERA enrollment was quick and all necessary steps were explained. Cons Insight reporting took me a little time to get a good understanding but customer support has been super helpful with building the reports I wanted that were not already included. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) [HelloNote](https://www.capterra.com/p/171393/HelloNote/) Reasons for choosing Fusion Affordability and ease of implementation at start Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Carra-Danielle G. Office Admin. Facilities Operations Oil & Energy ### " Paperless and Protected. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 12, 2025 The overall experience is that Fusion is very useful and conveniently online making it very accessible as long as you have been granted access. It a great way to go paperless and stay protected. Pros I like that Fusion is online. It makes it managing documents easier, but it is also a protected and secure platform. Cons Being so protected sometime collaboration is difficult when you need to get the information to other platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Emyr Wyn H. Diocesan Inspector Religious Institutions ### "Fusion Review - Property Asset Management Functionality " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2021 Excellent platform for management of data related to the maintenance and upkeep of large property portfolio, but also provides synergy benefits to enable efficient and effective day to day management of any organisation. Pros Ease of use and the enthusiasm of the support team in developing the software to suit individual needs. Cons No major concern identified worthy of note. Reasons for choosing Fusion Innovative, user friendly and robust/accessible customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2021 Emyr, Thank you for writing a review and providing us with your feedback. It was great to meet with you and I look forward to working with you to ensure the platform is tailored to your organisations' needs. Best regards, ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Docs vs Fusion](https://www.capterra.com/compare/160756-227692/Google-Docs-vs-Fusion)