--- title: "SharedInbox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SharedInbox Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/227700/SharedInbox/" page_type: "product" language: "en" --- # SharedInbox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SharedInbox ## What is SharedInbox? SharedInbox allows teams to connect any email account (Gsuite/Gmail, Microsoft 365, etc.) to a dedicated channel in their Slack workspace. SharedInbox was designed for teams to collaborate on shared email accounts (e.g. support@, help@, info@, sales@, etc.) directly in Slack without ever sharing passwords! Teams can: - Manage all email communication - Send/Receive emails - Collaborate with team members on emails using threads ...all without ever leaving Slack! Try free for 7 days! ## What is SharedInbox used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SharedInbox?[Manage this product listing](https://www.g2.com/products/sharedinbox/claim_requests/new?auto=true) ## SharedInbox Overview Updated September 2026 AI summary SharedInbox provides businesses of all sizes with cloud-based tools for managing email communication collaboratively. It combines shared inboxes, inbox management, collaboration features, and signature controls with optional capabilities like chat, email monitoring, and distribution. Designed for teams handling high volumes of email, it supports efficient coordination, timely responses, and centralized oversight through a web-based interface. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SharedInbox 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $5 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (12,303) Value For Money 0.0 (0) Value For Money 4.6 (8,861) Customer Service 0.0 (0) Customer Service 4.7 (7,959) ## SharedInbox alternatives [4.3 (197)](https://www.capterra.com/p/159630/Mailgun/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (456)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (75)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about SharedInbox Features and Usability ### What are the key features of SharedInbox? SharedInbox offers shared inboxes for team email handling, plus inbox management and email distribution for routing messages. It also includes alerts/notifications, autoresponders, chat/messaging, collaboration tools, email monitoring, and signature management for organized communication workflows. Getting Started and Support ### What training and onboarding options does SharedInbox offer? SharedInbox provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation offers written reference material, and videos provide self-paced instruction for reviewing features and steps as needed. Getting Started and Support ### What customer support options does SharedInbox offer? SharedInbox provides Email/Help Desk support for customers seeking assistance. No reviewer feedback about support quality is available, so user experience details such as response speed or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 17,634 Email Management reviews Not all Email Management tools cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) SharedInbox supports **Inbox Management**, giving teams a central place to organize incoming messages and keep shared communications on track. However, it does not include **Search/Filter** or **Email Tracking**. Instead, it offers **Email Monitoring** (**46%**) and **Alerts/Notifications** (**42%**), which help teams stay aware of message activity and respond faster to important updates, helping businesses maintain visibility and improve response handling across shared inboxes. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Email Monitoring Ability to oversee and optimize the operations of a mail server Inbox Management Organize, prioritize, and manage incoming communications SharedInbox 8 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Inbox Management: Organize, prioritize, and manage incoming communications - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Signature Management: Add and maintain centralized email signature(s) across an organization --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $5.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.