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IPinfo

Reviews of IPinfo

4.8 (30)
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Pros

  • Easy to implement and the speed is very good. The customer service is excellent and the team helped us to get started.

  • Super easy to implement, dial-tone reliable, and they keep adding new features but honoring our original agreement.

  • I reached out to ipinfo and we were running in less than a day. We have never had to change anything about our implementation, only take advantage of new features if we want to.

  • The API was easy to use, and the data has been clean and reliable.

Cons

  • I get to pay for a lot of ISP and bot traffic which is not ideal.

  • API is hard to integrate. Sometimes it not working properly in.

  • I don't like that I can't think of anything bad about this product/service.

  • The recent change in the dashboard has made a visit to IPinfo.io itself more confusion that it had been before.

Showing Most Helpful

Showing 25 of 30 reviews

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Jesse H. avatar
Jesse H.
Founder
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 24, 2021

"Everything I could want in an IP data provider!"

Overall: The support have been super responsive to all our needs.

Pros: I love the company data endpoints. So powerful and data rich.

Cons: I don't really have anything negative. The API is simple and easy to understand.

Scott S.
President
Internet, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"IPinfo - the best IP data service "

Overall: My experience has been nothing but positive.

Pros: My favorite feature is how I can pull the data I need in real-time instead of downloading a file that is out-of-date as soon as it is fetched. I also like the way it identifies ISPs and organizations which makes it easy for me to create filters to see the data I want.

Cons: I really don’t have any negative feedback.

Switched From: MaxMind minFraud
Reasons for Switching to IPinfo: Lower cost and better features.
Georgios G. avatar
Georgios G.
CEO
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 4, 2021

"It reverse an ip to a domain"

Pros: I like that it helps reverse an IP to a domain. What I'm looking is mostly businesses.

Cons: I get to pay for a lot of ISP and bot traffic which is not ideal. I only get 20% of real businesses the rest is ISP but is ok for now.

Steve K.
Tech Mgr.
E-Learning, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 3, 2021

"CatechismClass.com Review of IPinfo.io"

Overall: Always good with quick responses.

Pros: We use this mainly for security purposes, to look-up unknown IPs to us to determine whether or not to allow them to continue into out site. A simple cURL script with json response provides all that we need per hit.

Cons: The recent change in the dashboard has made a visit to IPinfo.io itself more confusion that it had been before. Sometimes we find that the mapping of IPs are slightly inaccurate-- ex. my own IP which is in Levittown, PA often shows up in Trenton NJ.. a mile away but in the incorrect State and Zipcode.

Reasons for Choosing IPinfo: At the onset we were offered a wonderful discount while the company was in it's founding stages.. that has continued even until today and makes a difference to us since we have an extremely limited budget.
Patrick D.
CTO
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"Long time user, very happy"

Overall: We were in a pinch to identify and score traffic for security, mostly spammers from overseas. I reached out to ipinfo and we were running in less than a day. We have never had to change anything about our implementation, only take advantage of new features if we want to. That is the essense of the best infrastructure software - easy, well documented, great support if we need it, stable APIs.

Pros: Super easy to implement, dial-tone reliable, and they keep adding new features but honoring our original agreement

Cons: Really nothing to improve, it feels like a shill review but I work with a lot of vendors and IPinfo is top tier

Reasons for Choosing IPinfo: They made it an easy choice - a managed reliable service for less that we could initially implement it ourselves, not to mention maintain over the years as the network intelligence landscape changes
Craig K.
CIO
Online Media, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"Most accurate source available"

Overall: They have been great and very easy to deal with. Upfront pricing model and high availability.

Pros: IP location data changes all the time and IPinfo has the best data of all the sources we have tested by a fair margin. We depend on this service and it has not had an outage since we started using it over 2 years ago.

Cons: It meets our needs so I don't see any cons

Reasons for Choosing IPinfo: Better and more consistent data
Guilherme N.
Red Teamer
Information Technology and Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 17, 2022

"Locate with certanty"

Overall: I like the way I can use IpInfo, It is extremely easy to use, jus ttype the IP in the box and all information is there. Even if the IP is behind a VPN, IpInfo can detect VPN IPs

Pros: It always has the database up to date, it has never failed on me.

Cons: It does not have abuse report system. It would be nice to know about previous searches and community rating.

Johanna R.
Technology Director
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"Easiest IP Detection API"

Pros: The biggest thing for me and my team, was ease of use. The API was super simple to integrate into the application we were creating and had no trouble at all.

Cons: I don't like that I can't think of anything bad about this product/service.

Reasons for Choosing IPinfo: No
Dylan B.
Director
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 4, 2021

"Hassle Free"

Overall: The ease of use saves us a lot of time building out our own solution. It is used every day to power experiences for thousands of our users and is very reliable.

Pros: Very easy to setup, reliable API, been using for years without issue.

Cons: More backend reporting could be helpful.

Clinton D.
CTO
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 4, 2021

"Fast and Easy to implement"

Overall: We use IPInfo to monitor visits to client websites and to identify who is visiting the site. The IPInfo API enables us to achieve this goal relatively easily and to integrate the visitor information with other visit intelligence to produce a very useful package.

Pros: Easy to implement and the speed is very good. The customer service is excellent and the team helped us to get started.

Cons: I am not sure that the accuracy of the data can’t be improved.

Reasons for Choosing IPinfo: N/A
Chriztina M.
Owner
Apparel & Fashion, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 3, 2021

"Customized Messages to Visitors"

Overall: Once we got on a paid plan, IPinfo has worked seamlessly. Been trying to think of other ways to use the features.

Pros: I have a "countdown to free shipping" message on the cart pages of my website. I use IPinfo to make sure the correct message is displayed based on the visitors location.

Cons: When I was on the "free" option, the "countdown to free shipping" message was intermittent. Sometimes it would work, sometimes it didn't. It was most likely because we exceeded the amount of daily requests but I didn't have access to the admin at the time.

Reasons for Choosing IPinfo: The Apps on the Shopify AppStore were "off brand" and didn't feel right for my website. By making custom code instead, and using IPInfo, I was able to keep my site looking exactly how I wanted. I'm super stoked with the messaging now and I do believe it has helped "up" my AOV for USA and Canadian Orders.
Aivar K.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 7, 2021

"Very useful service and amazing customer support - stability could be a little better"

Overall: Amazing support that is always willing to help you out, top-notch quality, stability is good enough for my use. Overall, probably, the best choice, but you might need some fallback.

Pros: Easy to deploy and robust API Almost always latest, up to date data Low mistake/"dirty data" rate Ability to test it out thoroughly before paying anything

Cons: Service is unavailable a bit too often (up to 30-60 minutes each month) Could be a deal-breaker for live use where it is mission-critical

Reasons for Choosing IPinfo: I have tested out multiple services, and IPinfo was one of the best when it comes to data quality. They were also willing to accommodate my request for a non-standard plan.
Sara C.
Ecommerce Manager
Apparel & Fashion, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"Love IPinfo!!"

Overall: Awesome product! Easy to use, install and manage. Great reporting features included.

Pros: Easy to use, install, manage. It exceeded the needs we had and it works perfectly!

Cons: We have not yet encountered any issues or reasons to add to the con list. We have been using IPinfo for almost 12 full months at the time of this review.

Reasons for Choosing IPinfo: We are a small company working with limited budget. IPinfo solved an issue we faced at a relatively inexpensive cost versus other applications. Highly recommend!
Chaithanya P.
CTO
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 4, 2021

"Dependable"

Pros: Easy to Integrate. Very good documentation for all languages.

Cons: Response times can be much faster and analytics forecasts will be helpful.

Andreas W.
Webdeveloper
Human Resources, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
August 4, 2021

"Pretty good service but privacy concerns"

Pros: It does exactly what is expected. The service just works without any problems.

Cons: Here in europe it is very hard to argu that I am allowed to use this service with respect to GDPR laws.

Reasons for Choosing IPinfo: The alternatives had a lower performance and less information about an address.
Jake O.
Hosting Engagement Manager
Marketing and Advertising, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"Marketing Analytics"

Overall: It was very easy to integrate into our sites and the results were exactly what we were looking for.

Pros: There are two things that stand out about IPinfo, its cost and its ease of integration into our sites.

Cons: I have found no cons with this product, it does exactly what it is supposed to do.

Vikram S.
System Admin
Market Research, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
August 4, 2021

"IPINFO"

Pros: Good to trace the IP location while syncing with Google.

Cons: Still need user friendly which is not happening

Xander B.
IT Lead
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 4, 2021

"Geo IP for country code selection"

Pros: the service was easy to inplement as the country code select component supported ipinfo services.

Cons: at this stage it does the job as expected so no cons so far

Reasons for Choosing IPinfo: direct support in existing component
Mike L.
CTO
Real Estate, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 4, 2021

"Solid product"

Overall: Customer analytics

Pros: Simple API and good data, dashboard provides useful info

Cons: I can't think of much, other than perhaps price reductions for searching the same address multiple times in a window of time

Roland P.
Teamleiter DevOps
Banking, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"Top Geolocation"

Pros: The IP to Geolocation functionality is satisfying our needs!

Cons: Nothing. My Needs are fulfilled! Everything is ok!

Reasons for Switching to IPinfo: Old Product to expensive and needed dedicated service which was EOL!
Darcy P.
President
Telecommunications, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 3, 2021

"Ip information"

Overall: We use it for security purposes

Pros: It is accurate. We get the results we require to solve our problems

Cons: No cons at this moment. It does what we expected

Reasons for Choosing IPinfo: It works
Reasons for Switching to IPinfo: It works
Marko M.
Online Marketeer
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 25, 2021

"Range of QUALITY products"

Overall: Fair honest and modern company.

Pros: The quality products/services they offer. The ease. The support.

Cons: There is absolute nothing to dislike, everything is perfectly made.

Craig S.
Project Manager
Computer Games, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2021

"Great experience for our use case"

Overall: When a friend and I needed to scale our project, one of our first concerns was with acquiring high-quality IP data. We run a Discord-powered game needed a way to validate the IP geolocation and privacy data (if using a VPN or not) for hundreds of thousands of users, for the purpose of improving our cheat-detection methods. As full disclosure, I'm formerly part of the IPinfo team but have been completely uninvolved for over a year now. My experiences with my colleagues and the product are what led me to return as a customer.

Pros: IPinfo was everything we expected it to be: easy to implement, accurate, and thorough. We have all the IP address data we'll ever need, and the uptime is fantastic.

Cons: We've yet to have any issues with the API.

Brock H.
CEO
Food Production, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 4, 2021

"Quick and Easy. Reliable "

Pros: Super reliable and always is up and running.

Cons: Nothing. Works as needed without issues.

BENJAMIN H.
Owner
Retail, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 13, 2021

"THE ROCK"

Overall: VERY SOLID. I AM DEBATING ON CONTINUING TO PAY FOR THE SERVICE AS THERE ARE OTHER APPLICATIONS THAT ARE MORE ACCESSIBLE WITH OTHER BROWSERS BUT THEY DON'T PROVIDE THE INFORMATION THAT IPINFO DOES.

Pros: CONSISTENT, RELIABLE, & PROVIDED THE CORRECT INFO

Cons: HAD TO GO TO THE WEBSITE. NO CHROME EXT.