# urLive Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about urLive Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/227789/urLive

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# 

 urLive Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 5, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

urLive

## What is urLive?

Cloud PBX intelligently routes WebRTC browser-based calls to your team. Calls are distributed to configurable groups or specific individuals based on skills, availability, and priority by modifying rules in an easy-to-use web portal. High-def video, audio, and IM calls are initiated from a single click on an infinitely reusable URL that can be shared within websites, SMS/Text, email, CRM, kiosks, and more.   Includes integrated scheduling and attended call transfer for collaborative teamwork.

## What is urLive used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Team Communication](https://www.capterra.com/team-communication-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

CA$450

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for urLive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.url.live/&name=urLive)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### urLive

0.0

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

CA$450

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (22,590)

Value For Money

0.0 (0)

Value For Money

4.5 (15,176)

Customer Service

0.0 (0)

Customer Service

4.4 (13,441)

## urLive alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Audio Calls

Ability to make voice calls within the system

urLive 65 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Ability to make voice calls within the system

Distribute/route/connect calls

Track and manage schedules and meetings via an integrated calendar

Listen to live phone conversations for the purpose of training and assessing agent performance

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Schedules callback times

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Import and export data to and from software applications

Assemble applications and processes by dragging over and arranging pre-built components

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

Plan an event's time and location

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Ability to chat online in real time

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Enable custom polls/voting to facilitate decision-making or increase engagement

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Presenter can see and hear participants and vice versa.

Presenter can see and hear participants and vice versa

Profiles of users providing basic information

Connect with meeting participants remotely over video

Store and manage online video content

Allows users to view videos without downloading media files

Supports various video file formats

An extended application or connector that enables users to perform additional services with their current set of tools

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## Pricing

Free Trial

Basic

CA$450.00

Per User,Per Month

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

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