# Total Party Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Total Party Planner the right Catering solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2278/Total-Party-Planner/reviews --- Total Party Planner 4.8 (153) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Total Party Planner Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AM Alexis M Event PlannerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “TPP had a big learning curve and takes a lot of effort to put together but once you have the system in place it can do amazing things.“ July 17, 2024 LH Laura H OwnerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “I know there are some third party options for this but they haven't been good matches for us.“ November 2, 2023 Meagan C OwnerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “We were a very small 2 person team, but having the ability to manage booking and send professional proposals, was absolutely our main priority.“ May 6, 2023 ML Moesha L Event SpecialistEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The only con, that I have found so far, is just the beginning of the process can be a bit overwhelming.“ May 3, 2023 Meagan C OwnerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “I love having the ability to customize and brand all our communications with clients.“ May 6, 2023 Cn Colin n ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “ALSO the mass emails does not work for gmail users.“ September 18, 2020 mw michonda w OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Saves money saves time, can see where we were losing $, keeps track of everything and saves it forever for u, great for ordering, sales reports, billing, accounts receivable, client info and history, labor reports, user friendly so much it helps with!“ August 4, 2021 Cn Colin n ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “This is the most frustrating part about the software.“ September 18, 2020 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob M. Catering Logistics Manager Hospitality Used the software for: 6-12 months ### "Excellent and Thankful" June 24, 2021 5.0 My overall experience is a 10 out of 10. Takes away the headache that is caused by other catering softwares. Pros The customer service behind this company and product are what make this product so excellent! TPP is versatile on how you can use it and where something may not work the same way as other products, the Client Care team are always open to helping you figure out how to make it work. Cons There are some features that are not as developed. The Client Care team are always willing to have a conversation to try to make it work. In instances where it doesn't work, they take the feedback and work with their development team and see of there is a growth spot that they can grow in. Reason for choosing Total Party Planner The customer service was the deciding factor. Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) Caterease was a major headache. Review Source MF Mark F. Owner Hospitality Used the software for: 2+ years ### "The best customer service EVER" January 19, 2021 5.0 We have been able to integrate all of our invoicing, client contacts, client contracts, itineraries , calendars, menu building, cost analysis and inventory into ONE software package. TPP truly offers the ability to easily integrate all of your functionalities into one silo. Pros Total Party Planner (TPP) was super easy to integrate. We were up and running within 20 minutes of installing. I had previously tried to integrate Caterease twice over the past 5 years. Caterease should be called CaterNOTease, because it is has a very complicated and obtuse interface. As easy as TPP's integration was, what really blew my team away was TPP's customer service and help desk. TPP is feature risk for every basic hospitality function imaginable; but every Catering business is "unique" and if we ever need to tweak how TPP presents our data or solves an issue, we simply send an email and voila, our answer appears in our in box with nary any wait. I honestly feel sorry for all the folks that go with Caterease, out of ignorance as to the availability of TPP and all that it offers...I literally stumbled upon it after two fruitless ( and expensive! ) adventures with Caterease. If anyone would like to contact me directly, I would happily share more details on how delighted we are with the TPP software. Cons TPP has a mobile phone app, that is adequate, but could be better. Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Total Party Planner We purchased Caterease TWICE over a four year period, and we could never get our staff to figure it out. Ease of integration is key to any new software, as most small businesses are too busy to "learn" a new software package. TPP was super easy to learn and integrate, so there was absolutely no friction at the staff level; because it made their work process easier and more efficient immediately, with a very compact learning curve. Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) We switched to TPP from Caterease. Caterease felt and operated like a "dinosaur". The learning curve on Caterease was VERY steep and seemingly never plateauing. TPP was the complete opposite; a very intuitive interface, a mild on-ramp, and then a very flat freeway within hours of setting up. Review Source NG Neal G. Owner Events Services Used the software for: 2+ years ### "Event Management Great- TPP Pay- DEPLORABLE !" April 4, 2024 2.0 Pros Ease of Use and Functionality. Catering Software is OK Cons Subscribed to TPP Pay and they have HIDDEN FEES that you would not believe- Every Day its Another. Review Source JV Jessica V. Co-Owner Food Production Used the software for: 6-12 months ### "Catering Software" April 12, 2023 5.0 The best! The customer service is always on top of any questions or help we need. Honestly I've never worked with any company that was so helpful! Pros CRM system! It's the perfect place to track leads and do proper follow ups all in one place. The CRM system is what won us over but we are mind blown of the capabilities TTP has. We are just under 1 year of using the system and we are constantly learning something new within the system to better help our daily operations. Cons Nothing! I'm not going to lie it takes a lot of work on your part to get everything set up but I promise it will all be WORTH IT! The more you put into the system the more you will get out it. Reason for choosing Total Party Planner TPP is made for Caterers! -Other programs are trying to cover a wide range of event industry professionals so they are not tailored specifically for your own needs. Switched from [Curate](https://www.capterra.com/p/174139/Curate/) For TPP's CRM system. Way better to track leads and follow up with them. However after signing up we realized there was sooooo much more! Reports Reports Reports for everything you could possibility need. The reports were very minimum on our previous system. Review Source SM Sarah M. Owner Food & Beverages Used the software for: 2+ years ### "Best Software for Catering & Event Planning around" August 3, 2021 5.0 Phenomenal. It completely changed and streamlined our process. Pros I love how completely customizable the software is, that it’s internet based and it’s just very easy and intuitive to use. We do typically just over a million in sales each year and I have no idea how my small company functioned so well prior to running TPP! Our proposals, invoices and reports look so professional and of all my vendors- both business and personal, their customer service is the best customer service I’ve ever come across. In over 5 years of using the software, I’ve never had an issue that was not resolved within an hour. Most have been solved in less than 15 mins Cons I honestly cannot think of any. The TPP team is constantly updating and optimizing the software. I’ve never once wished I would have used another software company. Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Total Party Planner I chose TPP because it was created by someone who grew up in the business. He created it to fit the needs of his family’s business at the time and it served them so well he decided to optimize it to help more small businesses Review Source HL Harley L. Event Coordinator Events Services Used the software for: 2+ years ### "Making My Life Easier!" March 12, 2020 5.0 Super amazing - our productivity is positively benefited!! Thank you TPP team!! Pros I love the customization of the system- we have been using this software for abut 4 years now and I know we still don't use all of the capabilities! It is super user friendly which is great when it comes to training staff members, and the cross-company ability with being able to use throughout our sales/front-of-house team as well as the kitchen/chef squad! Cons We always find there are small tips and tricks that we would appreciate, but the TPP team is always receptive to suggestions and are constantly changing and adjusting things to make our lives so much easier on the daily! Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Because TPP is built BY caterers FOR caterers - ease of saving data, menu details, etc Review Source Response from Computica October 21, 2020 Harley - Thank you for your incredibly kind words! It's great to hear we are making your life easier. That really is our main objective. Please keep reaching out to the TPP Team as you continue to explore and use more and more functionality. -- TPP Team EB Esther B. Office Manager Hospitality Used the software for: 2+ years ### "In a World Where Customer Service is a Dying Art, this is Customer Service at Its Finest" February 27, 2020 5.0 The software streamlines the process from inquiry to close. Customer Service is ALWAYS Phenomenal. I'd like to give a shout out to \[SENSITIVE CONTENT HIDDEN\] and to any representative whom I have failed to name, THANK YOU TOO! I don't feel like a client, I feel like the TTP Tech Support is part of our Team!!! Pros I believe the software is extremely user friendly. Having a background in computers and programming myself, I find the various features both invaluable and easy to understand. I am looking forward to the New View slated to be released this year. Cons It would be nice if there was a report where we could see what items were most popular for a specific client. As always, a multi-day event feature would be nice, as well as, being able to view sent messages in my outlook or godaddy sent items folder. Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Total Party Planner I wasn't a involved in the final decision, I came in a year ago and learned the software on the fly through self teaching and the wonderful people at Technical Support. Review Source bT brett T. owner Hospitality Used the software for: 2+ years ### "This is a review" March 12, 2020 5.0 great overall Pros Total Party Planner really helps us organize and keep the team on the same page. When we moved from using spread sheets to this software, our team alignment skyrocketed overnight, with our clients seeing the most benefit from this. Cons To be able to attached PDF files for events such as floor plans. Also, scheduling and staffing sign in and out functions would be key Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Total Party Planner It seemed better than caterease. Which it is. Review Source Response from Computica October 21, 2020 Brett - thanks for your trust in TPP. We hope things keep skyrocketing! We are constantly evolving the software so your feedback about the staffing functions are appreciated. --TPP Team EP Emilie P. Catering Director Food & Beverages Used the software for: 2+ years ### "Great Catering Software" March 6, 2020 5.0 Excellent customer service Pros Easy integration from our older catering database to TPP. Cons Sometimes freezes during use of the software Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Total Party Planner Price and ease of integration. Customer service always is there to answer any question we may have. Review Source RF Raygan F. Co-Owner Food & Beverages Used the software for: 6-12 months ### "Has the the potential to be perfect with a few add ons." February 27, 2020 5.0 Pros I can do most of my work on this software. Cons 1) I wish there was an customized online forms for questionnaires. 2) Once contracts are signed, I would like for them to be saved under the clients event tab. 3) Would love to have the capability to set up an automatic email to remind the client that a contract/proposal has not been signed or an invoice has not been paid or if they owe us some information pertaining to their event. Switched from [17hats](https://www.capterra.com/p/144328/17hats/) I wanted something that was created for my industry. Review Source LT Lisa T. Director of Catering Restaurants Used the software for: 1-2 years ### "Efficient and Effective Software Program" January 10, 2020 5.0 Pros The Total Party Planner software is both an efficient and effective program that I use every day. I rely on the TPP technology to support my busy catering schedule with reliable, detailed, automated information. The program facilitates communication between our customers, our sales team and our staff with ease. Daily reminders keep me on track. From day one, I was confident that it wasn't just a software program, but a partnership between my company and Total Party Planner. The training, set-up and continued customer support is consistently excellent and done in a friendly efficient effective manner. Cons I have had very few issues with the program. The Total Party Planner software was designed by people with experience in catering who had a strong voice in the design which was coupled with superior technical programming. This makes all the difference. The software is user friendly, specific to catering needs. Each time I had a question, a solution was provided. In most instances, the technology was already in place. The customer service team walked me through the steps to use it effectively. The company is interactive with me and other catering professionals. They are open to exploring suggestions and endeavor to provide solutions. Reason for choosing Total Party Planner Total Party Planner was recommended by other catering professionals in my area. I am 100% satisfied with this software program and support. Review Source AK Alison K. Catering Manager Food & Beverages Used the software for: 2+ years ### "Great software for catering!" March 3, 2020 5.0 Our order taking time has definitely improved, and since the reports generate on their own, that saves a ton of time. We used to fill out a paper form, then translate it to a PDF confirmation to email our clients. This software has made my life easy! It's easy to jump between events, and go back in, without losing any information in the process. Pros I love that my reports generate easily and quickly Cons Integration was pretty easy for us; and I feel that the software covers the majority of the features we need. I'd love it if the phone numbers automatically translated from 1234567890 to 123-456-7890 (from inquiry form to the software), it would be one less edit I would have to frequently make. It would be great to have an overall company profile and be able to add different employees as different departments place orders, to keep delivery fees, addresses, tax exempt numbers, etc, together and more efficiently tracked. Reason for choosing Total Party Planner I had briefly worked with TPP at another company, and was familiar with the set up process. It was nice to see many updates from the last time I used it (probably 2014 or 2015) to 2018 when we purchased it here. Review Source SP Suzana P. Marketing Director Food & Beverages Used the software for: 1-2 years ### "User Friendly, Great for Client Proposals" March 12, 2020 5.0 Overall, the experience with TPP has been good, with some room for improvement. Pros I use TPP daily for all my customer proposals. The quoting process is simple, and once all options (menus, signatures, contract, company info) are entered and saved, it is easy to go down the list and check everything that you want to appear on your proposal/quote. The proposal comes out clean, and I appreciate the features. For clients, I believe it is easy to read and understand. TPP connects to my email, so the client receives the proposal directly from my email, and when they respond it goes right to my outlook. I would recommend. Cons There are some features that are extra, like online payment links. I wish these features were included, since it is such a convenient feature. Also, when saving more that 1 proposal, if they are not on the same day, you cannot save them combined. When saving more than one proposal on the same day, you're unable to click on them and directly email the client. You must first save them to your computer, then separately email the client with the attached file. This take more time, as you can imagine. Review Source ML Michael L. Owner Food & Beverages Used the software for: 2+ years ### "Happy caterer!" March 4, 2020 5.0 It has been something I’ve wanted to do for years and I finally made the commitment and extremely happy I did. I was hoping to utilize the packing list portion of the software but just haven’t yet but hope to at some point. Pros Took a little time and effort to set up but has really helped our sales team get proposals out quickly and professionally. Cons I would like to utilize more of its capabilities but I haven’t spent the time and energy to do so in the middle of everything else I do day to day. I know it could do so much more for me and my company if I put more time and energy into it. Customer support is great but I don’t utilize, my fault. Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Review Source CC Calvin C. President/ CEO Food & Beverages Used the software for: 2+ years ### "It has been a life changer" October 31, 2016 5.0 Well, I started out as a desktop user and I cannot say enough about how TTP changed my life--it cut my time planning events in half and my food cost went down 10%. Making a shopping/ordering list is now something that I can do in 10-15 minutes for a whole week's worth of orders. Customer service is A+++++. They are personally invested in my use. It is unbelievable how helpful the staff is and their follow up. I love the way support calls back to check on me a day or two after a question or a problem. If you take the amount of time you save on event planning, menu costing and ordering and put an hourly dollar value on it, you will find that TPP costs probably half of that a year. I'm just a small business with around $300,000.00 in annual sales and it changed my life. There are also features that a larger catering business would find extremely helpful. I use some new feature regularly and I am always surprised at how much time it saves me. Just do it! The cost will never be an issue because Total Party Planner pays for itself! Pros menu costing, event costing, financial information Cons Nothing you can do anything about--the data entry. Review Source NC Nick C. Owner Food & Beverages Used the software for: 2+ years ### "Review of Total Party Planner by Juliana's Catering" February 20, 2020 5.0 Pros Very easy to use and implementation was simple as TPP staff did a great job setting everything up for my company. With over 500 events per year, the TPP software has become a critical part of my business as it keeps us organized, has excellent customizable quotation system and a solid CRM system. The mobile app is also very useful as we are on the go constantly. And the integration with my staffing software is great and saves a lot of time. Cons I don't really have any negatives to share. Like most software products there is always room for enhancements and improvements and the folks at TPP listen well and have continually enhanced their product since we have been a client. Review Source LL Lisa L. Event Director Restaurants Used the software for: 2+ years ### "Highly recommend TPP" February 25, 2020 4.0 Staying organized, keeping everything in one place Proving a nice contract for the customer. Ease of sales Pros Very easy to learn and although it has tons of functionality it is easy to navigate Customer support is better than other software that we use and training is all included which is rare. Cons The only feature that I ever wish for is being able to set up menus according to services. For example separating appetizer, dinner and dessert into different functions. I know there is a time line and headers but other software has the ability set to set up each meal service separately. Reason for choosing Total Party Planner Reserve was too robust and too expensive for our smaller catering operations Review Source R"K Richard "Dickie" K. Owner/ CEO Restaurants Used the software for: 2+ years ### "Total Party Planner's First Customer" September 28, 2016 5.0 I started with a Competitors software some 20 plus years ago. I immediately found it to be OVER priced. The promises made by that competitor about Customer Support- didn't happen. Then, by fate, I was presented the dreams of a young man that created Total Party Planner (TPP). I have NEVER ONCE, in all these years, been denied the help that I needed in Customer Support almost immediately, every time! I know others that use TPP and they agree with me. Additionally, I am 70 years old, technology challenged, and guess what? I learned in a few hours how the master the program ! I am not only pleased with the quality of those people at TPP but can't understand why a consumer would go any where else. My thought, you might find a whistle or bell somewhere else but in my Catering business its called Customer Service ! Pros Easy to Use Cons access the Cost analysis page, it would be helpful to see that link on the menu page where the retail cost is decided. Review Source AG Adam G. Corp Exec Chef Food & Beverages Used the software for: 2+ years ### "Adam Gooch, Common Plea Catering " October 17, 2016 5.0 I have been using TPP for over 7 years now. I love this software because it is good with all the different areas of catering. Some software is good with Invoicing and Sales but has no function for BOH. TPP is good at many different categories. Pros All the different categories that this software provides. Also being web based it is easy to jump on from anywhere. Cons Would like to be able to arrange inventory according to our inventory. Would like for info to be able to put on the menu item reports. Review Source Response from Computica October 19, 2016 Chef Gooch, thanks for believing in Total Party Planner for the past 7 years. It's been a pleasure to work with you and we will continue to work hard to evolve the software. Your suggestions for improvement have always been a huge benefit to the entire user community. We'll touch base soon about the inventory sort. -- John Cohen MW Mike W. Owner Food Production Used the software for: 2+ years ### "I've used this software for years, it only gets better...ALL THE TIME. Really a terrific company." December 30, 2017 5.0 it just works Pros Allows my company to generate professional quotes with all information that a client needs. Prices, product with description and amounts. I can built menu items quickly and accurately allowing me to food cost each unique event menu. I can staff events quickly and know my labour cost as well as allowing the client to see their cost. There is so much more Total Party Planner does. If there is a question I may have I can email and get an answer back quickly, if I need an answer NOW, I can phone the tech line and there is always someone there, oh wait, 1 time I had to leave a message, and was called back within 5 minutes. Terrific company, software and service. Review Source MW Mike W. Owner Food Production Used the software for: 2+ years ### "Fantastic Product, Fantastic customer support" February 22, 2017 5.0 We have been using Total Party Planner for 10 years now. It only gets better and more powerful as time goes by. I used to put proposals, menus etc. on Excel, not professional enough in this day and age. TPP makes us look professional. Food costing is so important if you want to stay in business, I did not do food costing and it was killing us. In TPP you can build recipes down to the Nth degree, you will know what the menu cost is. This also goes for building staff for events, having it pre-costed so you will know if the price you give is correct. Stopping in at the TPP booth at Catersourse, I met John Cohen, the owner. I am still thrilled that he listened and was able to understand my needs and get me signed up. If you need catering software you owe your company to call Total Party Planner and get onboard. Review Source PS Patti S. Owner Events Services Used the software for: 2+ years ### "Customer Service is the BEST!!" August 3, 2021 5.0 Again GREAT customer service! Pros Tpp assists in making our overall timelines, menu items, tracking of food and quantities, pricing, etc. so much easier to keep track of and to oversee. Cons The great news is that anytime we have an idea for something that we may need, we talk to customer service and they look into it for us and try to add what we need to the program to make it user friendly for us and our business. Review Source JS J'Val S. Proprietor Food & Beverages Used the software for: Less than 6 months ### "SO excited about Total Party Planner!" February 7, 2020 5.0 The customer training and support has been outstanding. It is really helpful to be learning how to use the system with someone who has working at a catering company so they have a clear understanding of what the day to day and event to event work is within a catering company. I also really appreciate that they have a system or suggested process to follow in terms of how to introduce the software to your company in stages as opposed to having everything ready for full functionality at the start. Pros I really like how it has been designed by people who have worked in the industry so they understand how it is going to be used and how it can help. Cons I wish there were more creative options for what the client proposals can look like. Reason for choosing Total Party Planner The fact that it had been designed by someone who had grown up in the catering industry was the main reason why I even looked into it. I also felt like the interface was much more intuitive and easy to understand as compared to Caterease. And the pricing and payment options (based on numbers of users and applications used) was very competitive as well. Review Source SC Sue C. Finance Events Services Used the software for: 2+ years ### "Great for event planning businesses" February 12, 2019 5.0 Great customer service, have always been fast to respond. Courtesy call to check on how we are doing a few times a year. Pros Easy to use, web based, keeps track of all details for events, integrates with google calendar and Quickbooks, schedule staff with email notification, tracks inventory, great report function for payroll. Cons I would like more options to create my own reports. Review Source CS Colin S. Executive Chef Hospitality Used the software for: 2+ years ### "Best choice!" August 3, 2021 5.0 Pros It is so user friendly that you can train any one, at any level of technological know how to use it. The more info you feed TPP the more it works for you. Cons No cons to report here. I have used other food service software and they have all paled in comparison Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.