--- title: "Netigate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Netigate Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/227889/Netigate/" page_type: "product" language: "en" --- # Netigate Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Netigate ## What is Netigate? Netigate is a survey platform for analysing feedback from customers and employees. It allows you to create surveys and to manage feedback from multiple sources – surveys, public reviews, support conversations, web forms, POS and on-site surveys, and more – all in one place. It uses secure AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows in an Excel file. Most importantly, it enables you to take concrete actions to improve the experiences of your customers and employees. Netigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, management, and privacy. Our customers are banks, healthcare providers, retailers, hospitality businesses, and more. If you handle thousands of pieces of feedback in different languages, Netigate helps you place the voices of your customers and employees at the centre of your business. ## What is Netigate used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Netigate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netigate.net/&name=Netigate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Netigate 4.6 (25) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (25) Ease Of Use 4.7 (94) Value For Money 4.3 (19) Value For Money 4.3 (74) Customer Service 4.8 (24) Customer Service 4.8 (90) ## Netigate alternatives [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Netigate Overview ### Which roles and teams benefit most from Netigate? Netigate is most used by HR teams, customer experience and market research professionals, and sales or communications managers who need structured feedback collection and analysis. HR leaders use it for employee engagement, recruiting, and training surveys, while CX, quality, and service teams track satisfaction and sales teams support customer retention and performance insights. Answer based on 24 reviews Overview ### What company size and specific industries is Netigate built for? Netigate is designed for mid-market and enterprise organizations that need GDPR-compliant and ISO-certified voice of customer and voice of employee tools. It is used by banks, healthcare providers, online and in-store retailers, utilities, and hospitality businesses, along with other customer-facing companies with formal compliance requirements. Features and Usability ### What are the key features of Netigate? Netigate offers survey and feedback tools such as survey builder, custom questions, skip logic, and anonymous feedback, along with NPS surveys, pulse surveys, and site intercept surveys. It also includes reporting and analytics, real-time dashboards, data import/export, access controls, and third-party integrations. Getting Started and Support ### What training and onboarding options does Netigate offer? Netigate provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover grouped instruction, documentation offers written reference material, and videos provide self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does Netigate offer? Netigate provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support as friendly, competent, and easy to reach, with quick responses and clear help for complex questions. Some also note direct contact with a named support person and helpful onboarding guidance. Answer based on 6 reviews Ease of use ### Is Netigate easy to use? Netigate feels easy to use for common survey tasks, especially creating, sending, and reviewing feedback. Many marketing teams and business users like the intuitive interface, onboarding help, and modern design, while occasional users may find reporting, branching logic, filtering, and design changes harder to manage without regular practice. Answer based on 11 reviews ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers point to these as the top priorities when choosing survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Netigate supports all three features buyers rate most highly: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. This coverage gives teams the ability to tailor surveys to specific goals, create and launch questionnaires efficiently, and review results with clear data insights, helping businesses collect better feedback and make more informed decisions. Reporting/Analytics 4.1 (15) 53.33% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Email Marketing 4.1 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Survey Builder 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create and manage surveys Question Branching 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Data Analysis Tools 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Netigate 97 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Benchmarking: Compare key metrics for the business against prominent players in the industry - Categorization/Grouping: Organize and group data or items based on various criteria - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Randomization: Randomize the displayed order of questions and answer options - Rater Selection: Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.3 (24) 4.3 Based on 24 reviews ## Pricing Value for money 4.3 (19) ### Starting price Free trial available Value for money 4.3 (19) 4.3 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (24) 4.8 Based on 24 reviews ## User reviews Overall rating 4.6 Based on 25 reviews Filter by rating 5(17) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AB Andreas B. CXM Construction ### "Solides Umfragetool mit kundenorientierter Betretung" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 28, 2023 Wir nutzten Netigate erfolgreich um unseren NPS im Kundenservice zu messen. Weitere Touchpoint-Befragungen helfen uns, unserer Stärken und Schwächen zu identifizieren. Bei Auswertungen und Analysen steht Netigate jederzeit mit kompetenter und freundlicher Unterstützung zur Seite. Pros Einfach Umfragenerstellung Simples DashboardGute Usability Cons Management von negativen FeedbackLog Out Zeit zu kurz Dashboard Fenster Ansicht, öffnet sich immer von neu nach Schließung Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TP Tina P. Senior Manager Customer Retention Computer Software ### "Sehr gutes Tool und sehr gute Ansprechpartner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2023 Sehr gutes Tool, tolles Team im Hintergrund, laufende Weiterentwicklung, moderner Auftritt Pros Einfache Handhabung, sehr guter Support und Betreuung, gute Unterstützung - passt in vielen Bereichen genau zu unseren Anforderungen Cons Designänderungen etwas aufwändig, für manche spezielle Einsätze innerhalb von Produktumfragen nicht optimal geeignet. Reasons for choosing Netigate Hat unsere Anforderungen am Besten abgedeckt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Romina B. Projektmanagerin Furniture ### "Kleine Lücken können viel Einschränken" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 27, 2023 Pros Einige Funktionen, wie die Logiken und die verschiedenen Fragetypen sind sehr hilfreich. Cons Teilweise fehlen rudimentäre Funktionen, wie die Zentrierung von Texten (bei Antwort-Optionen von Fragen) oder die Möglichkeit für Teilnehmer etwas hochzuladen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AO Andrea O. Consultant Automotive ### "Außergewöhnlich" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2023 Sehr kundenorientiert, flexibel, partnerschaftlich Pros Produkt bedienerfreundlich, schnell und unseren heterogenen Zielgruppen gut angepasst Cons Die ausführliche, detaillierte Berichterstattung hat Führungskräfte z.T. überfordert, war nicht Smart . Reasons for choosing Netigate Preis - Leistungsverhältnis gut Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Susanne G. Referentin Vertriebssteuerung Banking ### "Gut und Verbesserungsfähig" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 27, 2023 Gut, aber für Anwender, die es nur seltener Nutzen noch zu kompliziert. Thema Verzweigungen etc. könnten sicherlich einfacher durchgeführt werden.Kürzlich habe ich mich zu einen Seminar angemeldet. Super wäre es wenn man im Anschluss eine email bekommt mit den Anmeldedaten. Ich habe nichts bekommen und konnte so nicht am Seminar teilnehmen. Dann wäre noch ein kleines Handbuch 1x1 für Anwender super, in dem ich immer wieder einmal nachschlagen kann, wenn ich nach Monaten mal wieder eine Befragung durchführen muss. Ansprechpartner als Chat finde ich nicht ganz so gut. Pros Ich nutze Netigate nur selten und finde die Anwendung nicht ganz einfach. Bei komplexeren Fragestellungen / Verzweigungen finde ich Netigate nicht selbsterklärend. Für Anwender wie mich (die nicht ständig mit Netigate arbeiten) ist es nicht ganz ideal.... Cons Nicht selbsterklärend. Bei Verzweigungen / Filterfragen ist die Anwendung zu kompliziert. Insgesamt könnte die Software mehr "selbsterklärend" sein... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Thomas S. Vertrieb und Kooperationen Automotive ### "Sehr gutes Umfragetool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 14, 2023 Professionelles durchdachtes System Pros Es ist relativ einfach, über selbst erstellte Fragebögen gute bis sehr gute Ergebnisse zu erhalten. Die Technik und Umsetzung ist einfach. Der Kundensupport ist sehr gut, es wird einem sofort und zielführend geholfen Cons Teilweise sehr komplexe Zusammenhänge bei Verzweigung von Fragen und beim Filtern Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CL Carina L. Service Analyst Information Technology and Services ### "Netigate - provides my organization with the data we need to continously improve CX/EX/UX!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2023 Working with Netigate as a company is a partnership - they are (still) not too large, they keep a familiar feeling when contacting them. And working with a company that has CX/UX/EX as their sole business idea ant not a part of a large portfolio of solutions is beneficial. They know their thing! Pros The ease of using, posibility to add own templates to get our look-and-feel, translating the survey into multiple languages is easy. The logics one can build based on responses, with auto-emails to key stakeholders that can take actions directly is amazing! Cons The only thing I can up with is that I think it takes too long time before an improvement suggestion is tagged as received and reviewed. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MR Monika R. Verwaltungsfachangestellte Government Administration ### "Super Programm, super Kundendienst" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 Pros Sehr benutzerfreundlich. Schöne GEstaltung. Cons Für mich war alles gut. Wenn es Probleme gibt, kann man jederzeit bei Netigate anrufen Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 18, 2022 Thank you for your review, Monika. It's great to see that you have enjoyed using (and looking at!) the Netigate platform. MM Michael M. Referent Unternehmenskommunikation Information Technology and Services ### "The definition of intuitiveness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2021 Pros Netigate lets you benefit from their vast experience in the field. Instead of aksing yourself, how you could and should conduct surveys and whether you are doing everything according to data privacy laws, you can "marry into money", so to speak and let Netigate set the foundation for you. Cons It is relatively high-priced. Small and middle-sized companies may have trouble affording the tool. But you will definitely get your money's worth, not only due to the vast variety of features, great usability and fantastic customer service, but especially if you put the tool to good use and bring your company forward. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 18, 2022 Thanks for your review, Michael. It's good to hear that you've felt supported by our internal expertise and have taken comfort in the fact that our platform is GDPR compliant and secure! KH Kjersti H. marketing manager Real Estate ### "good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2021 we use Netigate for many different types of surveys. Both internal and external. It's easy to use, and we get good help from Netigate when needed Pros The product is easy to use. we have not integrated with other apps yet Cons it was a bit difficult to take out the report once the platform was changed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 17, 2021 Thank you for your review, Kjersti! We're glad to hear that you're getting so much out of Netigate and have been happy with the support we provide! We hope you've got the hang of the new and improved report function now, but do get in touch if you need any more help! [View all Reviews](https://www.capterra.com/p/227889/Netigate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.