# Netigate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Netigate Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/227889/Netigate/pricing --- # Netigate Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Netigate ## What is Netigate? Netigate is a survey platform for analysing feedback from customers and employees. It allows you to create surveys and to manage feedback from multiple sources – surveys, public reviews, support conversations, web forms, POS and on-site surveys, and more – all in one place. It uses secure AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows in an Excel file. Most importantly, it enables you to take concrete actions to improve the experiences of your customers and employees. Netigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, management, and privacy. Our customers are banks, healthcare providers, retailers, hospitality businesses, and more. If you handle thousands of pieces of feedback in different languages, Netigate helps you place the voices of your customers and employees at the centre of your business. ## What is Netigate used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Netigate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netigate.net/&name=Netigate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Netigate 4.6 (25) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (25) Ease Of Use 4.7 (94) Value For Money 4.3 (19) Value For Money 4.3 (74) Customer Service 4.8 (24) Customer Service 4.8 (90) ## Netigate alternatives [4.5 (318)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.1 (15) 53.33% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Marketing 4.1 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Survey Builder 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create and manage surveys Question Branching 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Data Analysis Tools 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Data Import/Export 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Netigate 97 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Compare key metrics for the business against prominent players in the industry Organize and group data or items based on various criteria Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Document completed by employee to assist with career and personal development to reach short term and long term goals Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Practice of collecting data and responses for market research/surveys without an internet connection Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Survey popup over a webpage to specific users based on their behavior Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Open text box field Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Track and interpret metrics on the usage of company resources Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.3 (24) 4.3 Based on 24 reviews ## Pricing Value for money 4.3 (19) ### Starting price Contact vendor for pricing Free trial available Value for money 4.3 (19) 4.3 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (24) 4.8 Based on 24 reviews ## User reviews Overall rating 4.6 Based on 25 reviews Filter by rating 5(17) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AB Andreas B. CXM Construction ### "Solides Umfragetool mit kundenorientierter Betretung" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 28, 2023 Wir nutzten Netigate erfolgreich um unseren NPS im Kundenservice zu messen. Weitere Touchpoint-Befragungen helfen uns, unserer Stärken und Schwächen zu identifizieren. Bei Auswertungen und Analysen steht Netigate jederzeit mit kompetenter und freundlicher Unterstützung zur Seite. Pros Einfach Umfragenerstellung Simples DashboardGute Usability Cons Management von negativen FeedbackLog Out Zeit zu kurz Dashboard Fenster Ansicht, öffnet sich immer von neu nach Schließung Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tina P. Senior Manager Customer Retention Computer Software ### "Sehr gutes Tool und sehr gute Ansprechpartner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2023 Sehr gutes Tool, tolles Team im Hintergrund, laufende Weiterentwicklung, moderner Auftritt Pros Einfache Handhabung, sehr guter Support und Betreuung, gute Unterstützung - passt in vielen Bereichen genau zu unseren Anforderungen Cons Designänderungen etwas aufwändig, für manche spezielle Einsätze innerhalb von Produktumfragen nicht optimal geeignet. Reasons for choosing Netigate Hat unsere Anforderungen am Besten abgedeckt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Romina B. Projektmanagerin Furniture ### "Kleine Lücken können viel Einschränken" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 27, 2023 Pros Einige Funktionen, wie die Logiken und die verschiedenen Fragetypen sind sehr hilfreich. Cons Teilweise fehlen rudimentäre Funktionen, wie die Zentrierung von Texten (bei Antwort-Optionen von Fragen) oder die Möglichkeit für Teilnehmer etwas hochzuladen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Andrea O. Consultant Automotive ### "Außergewöhnlich" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2023 Sehr kundenorientiert, flexibel, partnerschaftlich Pros Produkt bedienerfreundlich, schnell und unseren heterogenen Zielgruppen gut angepasst Cons Die ausführliche, detaillierte Berichterstattung hat Führungskräfte z.T. überfordert, war nicht Smart . Reasons for choosing Netigate Preis - Leistungsverhältnis gut Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Susanne G. Referentin Vertriebssteuerung Banking ### "Gut und Verbesserungsfähig" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 27, 2023 Gut, aber für Anwender, die es nur seltener Nutzen noch zu kompliziert. Thema Verzweigungen etc. könnten sicherlich einfacher durchgeführt werden.Kürzlich habe ich mich zu einen Seminar angemeldet. Super wäre es wenn man im Anschluss eine email bekommt mit den Anmeldedaten. Ich habe nichts bekommen und konnte so nicht am Seminar teilnehmen. Dann wäre noch ein kleines Handbuch 1x1 für Anwender super, in dem ich immer wieder einmal nachschlagen kann, wenn ich nach Monaten mal wieder eine Befragung durchführen muss. Ansprechpartner als Chat finde ich nicht ganz so gut. Pros Ich nutze Netigate nur selten und finde die Anwendung nicht ganz einfach. Bei komplexeren Fragestellungen / Verzweigungen finde ich Netigate nicht selbsterklärend. Für Anwender wie mich (die nicht ständig mit Netigate arbeiten) ist es nicht ganz ideal.... Cons Nicht selbsterklärend. Bei Verzweigungen / Filterfragen ist die Anwendung zu kompliziert. Insgesamt könnte die Software mehr "selbsterklärend" sein... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Thomas S. Vertrieb und Kooperationen Automotive ### "Sehr gutes Umfragetool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 14, 2023 Professionelles durchdachtes System Pros Es ist relativ einfach, über selbst erstellte Fragebögen gute bis sehr gute Ergebnisse zu erhalten. Die Technik und Umsetzung ist einfach. Der Kundensupport ist sehr gut, es wird einem sofort und zielführend geholfen Cons Teilweise sehr komplexe Zusammenhänge bei Verzweigung von Fragen und beim Filtern Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Carina L. Service Analyst Information Technology and Services ### "Netigate - provides my organization with the data we need to continously improve CX/EX/UX!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2023 Working with Netigate as a company is a partnership - they are (still) not too large, they keep a familiar feeling when contacting them. And working with a company that has CX/UX/EX as their sole business idea ant not a part of a large portfolio of solutions is beneficial. They know their thing! Pros The ease of using, posibility to add own templates to get our look-and-feel, translating the survey into multiple languages is easy. The logics one can build based on responses, with auto-emails to key stakeholders that can take actions directly is amazing! Cons The only thing I can up with is that I think it takes too long time before an improvement suggestion is tagged as received and reviewed. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Monika R. Verwaltungsfachangestellte Government Administration ### "Super Programm, super Kundendienst" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 Pros Sehr benutzerfreundlich. Schöne GEstaltung. Cons Für mich war alles gut. Wenn es Probleme gibt, kann man jederzeit bei Netigate anrufen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2022 Thank you for your review, Monika. It's great to see that you have enjoyed using (and looking at!) the Netigate platform. MM Michael M. Referent Unternehmenskommunikation Information Technology and Services ### "The definition of intuitiveness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2021 Pros Netigate lets you benefit from their vast experience in the field. Instead of aksing yourself, how you could and should conduct surveys and whether you are doing everything according to data privacy laws, you can "marry into money", so to speak and let Netigate set the foundation for you. Cons It is relatively high-priced. Small and middle-sized companies may have trouble affording the tool. But you will definitely get your money's worth, not only due to the vast variety of features, great usability and fantastic customer service, but especially if you put the tool to good use and bring your company forward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2022 Thanks for your review, Michael. It's good to hear that you've felt supported by our internal expertise and have taken comfort in the fact that our platform is GDPR compliant and secure! KH Kjersti H. marketing manager Real Estate ### "good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2021 we use Netigate for many different types of surveys. Both internal and external. It's easy to use, and we get good help from Netigate when needed Pros The product is easy to use. we have not integrated with other apps yet Cons it was a bit difficult to take out the report once the platform was changed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2021 Thank you for your review, Kjersti! We're glad to hear that you're getting so much out of Netigate and have been happy with the support we provide! We hope you've got the hang of the new and improved report function now, but do get in touch if you need any more help! 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